Index
and violence in the workplace, 269–270 first-time supervisors, 15–18 FLSA (Fair Labor Standards Act), 112 FMLA, see Family Medical Leave Act food preparation, offensive smells from, 49–50 foreign languages in workplace, 53–55 foul language, 136–139 Golden Rule of Workplace Leadership, 1 gossipmongers, 159–161 group complaints, handling, 212–215 group layoffs, 260–261 guilt, replacing anger with, 1, 183, 234 hair, problems with, 29–32 halitosis, 36–37 harassment internal investigation of, 135 religious, 43–49 reverse, 152–155 sexual, see sexually offensive behavior highbrows, 194 hiring, 184 holiday parties, advice before, 24–27 homicidal employees, 290–292 honesty, 2–4 hostile work environment, 135 illiteracy, 123 ‘‘I’m sorry,’’ 3 inheriting problem employees, 20–23 insubordination, 276–279 intentional corporate action(s), 225–243 convincing employees to leave voluntarily as, 237–240 decision-making leaves as, 231–235 disciplinary warnings as, 229–231 negotiating separation packages as, 240–243 probationary terminations as, 226–229 terminations for cause as, 235–237 Internet excessive time spent on, 86–89 selling proprietary products on, 265–268
301
investigatory leave, 292–295 isolated employees, 286–288 jealousy among coworkers, 193–194 job knowledge, deficiency in, 116–118 last-in, first-out (LIFO) layoffs, 245–247 lawsuits, 3, 4 layoffs, 244–261 for department closures, 254–256 follow-up discussions with survivors after, 258–261 group, 260–261 for lack of qualifications, 247–250 by LIFO, 245–247 for plant closures, 256–258 for union bumping privileges, 250–253 laziness, 188–190 leadership, lack of, 218–222 learning new material, failure at, 73–76 leaves decision-making, 31, 63, 231–235 investigatory, 292–295 welcoming employees returning from, 281–285 leering, 149–152 legal liability protecting company from, 207–210 with terminations, 225 LIFO (last-in, first-out) layoffs, 245–247 listening, 166–168 loners, 186 loss to employer, acts resulting in, 76–77 lunch periods, working during, 87 males euphemisms used by, 50–53 and violence in the workplace, 269 Management by Walking Around (MBWA), 258 managerial style challenge(s), 197–222 confronting problems head-on as, 201–204 diversity awareness as, 216–218 documentation as, 207–210 group complaints as, 212–215 leadership as, 218–222