2 minute read
GM Update
GENERAL MANAGER
Dear Members,
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At press time I am working my first Chapman Member-Member. What a fantastic event! 124 players strong with both women and men. The competition is fierce, the weather is perfect so far, the golf course is in pristine condition, the food and service have been great, and the golf staff is once again doing an excellent job. It is wonderful seeing everyone enjoying their course and Club to the fullest!!
I understand that many members are thirsty when making the turn, but having trouble getting a beverage in a timely manner. To help remedy the situation, the House Committee and I have installed a cooler at the Starter’s Shack with beer, pop, wine, etc. so no need to run to the Grill and hold up play and then find out the Grill is busy - grab your drink of choice and continue to #10 tee. One important piece of information… these beverages are NOT FREE. Please write down what you have taken on the clipboard at the cooler. If this system is abused, unfortunately, we will have to eliminate this convenient member benefit. Thanks everyone for your cooperation.
Joseph “JJ” Wagner
Communication with our membership is very important and in today’s world, people like to receive it in different ways. I touched on this subject last month and I would like to add that we are reviewing the best way to streamline our emails, improve our website, app, and monthly newsletter, while insuring we deliver important information to you. Stay tuned!
I have recently received feedback on some service issues at the Pool, Grill, and Grill Patio. Jared, Director of Food & Beverage, TJ, Restaurant Manager, and their staff are aware of these and have committed to improving. Many new staff arrived and had never been in a Club environment which is part of our challenge. However, they are learning and are wonderful people. Additional training and following our standards of service will be paramount. Please continue to fill out the Comment Cards for any constructive feedback regarding your time at the Club. To that end, constructive feedback is very important to myself, the Board, and all committee members. Beginning this month, I will also be sending a weekly “pulse survey” to review how we are doing with F&B, golf, golf course, and pool. We will randomly select 15 – 20 members who frequented the Club the prior week for their input. This survey will be brief and easy to complete.
On a personal note, Connie and I have moved into our home in Plymouth which is 10 minutes from our grandsons in Maple Grove and 15 minutes from MGC!
See you at the Club,
Joseph “JJ” Wagner
