Dealer Information BUSINESS CONTACT DETAILS Merida Bicycles Ltd. Unit 13, Nottingham South and Wilford Industrial Estate, Ruddington Lane, Wilford, Nottingham, NG11 7EP Phone : 0115 981 7788 Fax : 0115 981 7799 E : merida@meridauk.com Contact Details Name Tim Buxton Chris Carter David Webster Samantha Sargent Jue Buxton Louise Carson Jason Rozee Bill Swinscoe Michael Wilkens
Position Managing Director General Manager Product Manager Sales Office Manager Sales & Customer Service Assistants Sales & Customer Service Assistants Warehouse and Warranty IT Manager Web and Marketing Manager
email tim@meridauk.com chris@meridauk.com david@meridauk.com samantha@meridauk.com jue@meridauk.com louise@meridauk.com jason@meridauk.com bill@meridauk.com michael.wilkens@blueyonder.co.uk
Phone 0115 9817788 0115 9817788 0115 9817788 0115 9817788 0115 9817788 0115 9817788 0115 9817788 0115 9817788 0117 9040139
areas Scotland / Northern Ireland / North Wales / West Midlands / North West East Anglia / East Midlands London / South East / South West Eire
EMAIL jamesscott@meridauk.com terry@meridauk.com martin@meridauk.com paul@meridauk.com rhumphries@eircom.net
Phone 07977 265601 07973 563493 07970 818476 07891 839318 +353 8725 88246
area sales Managers Name James Scott Terry Tracey Martin Kirby Paul Radford Robert Humphries
COMMUNICATION
TERMS
The images and spec information is available on a disc for our dealers to upload onto their website by contacting your Area Sales Manager or Web and Marketing Manager.
CARRIAGE
Merida.com is an international website, which is tailored to show UK news, ranges and dealers.
We have Facebook and Twitter accounts to keep you updated with our movements at events.
POLICIES
All bikes must be delivered to the end consumer fully built and include manuals, bells and reflectors in line with legislation. Web retail of Bicycles is on a clicks and mortar basis – i.e. shops with websites may retail on line subject to delivering fully built bikes.
Credit Card payments incur a 2.5% processing fee.
Carriage is shown separately on your invoice. UK Carriage is charged at £12 per bike. Carriage paid is 4 bikes Eire Carriage is charged at €20 per bike. Carriage paid is 5 bikes Accessories Carriage is charged at £5 Carriage paid on orders over £100 at trade
MERIDA WARRANTY PROCESS
Merida UK provides to the original owner, from the date of purchase the following warranty against materials or manufacturing defects; LIFETIME –All Merida frames are guaranteed to be free from materials or manufacturing defects for the entire ownership of the original owner. TWO YEARS – Rear suspension components and Merida branded rigid forks are guaranteed to the original owner for two years from date of purchase. ONE YEAR – Merida branded components and paint / finish are guaranteed for a period of one year from date of purchase to the original owner. This warranty applies to 2011 and newer Merida bicycles. The warranty for all other branded original components on Merida bicycles, such as Shimano, SRAM and FSA will be covered by the terms and conditions of the component manufacturer’s warranty. WARRANTY CLAIMS WILL ONLY BE ACCEPTED IF: • The claim is supported by an original proof of purchase • The bicycle has only been used for its intended purpose • Had a first service performed by an authorised Merida dealer within 6 months of purchase • Been fitted with none other than original spare parts and accessories • Had its suspension system serviced by an authorised Merida dealer at least once per year THIS WARRANTY DOES NOT COVER: • Normal wear and tear • Damage caused by accidents, neglect or abuse • Improper assembly • Improper follow-up maintenance • Installation of non-original parts or accessories • Modification or alteration of the frame or original components • Labour and transport charges for part replacement or changeover • Direct, incidental, or consequential damages, including without limitation, damages for personal injuries, property damage or economic loss Dealer Information
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