Car Reviews FRANCISCO VALENCIA, LÍNEA DIRECTA’S CORPORATE GOVERNANCE DIRECTOR
“When a car has been written off you have the chance to give customers back the trust that they have placed in you.” An accident in which a car has been written off is always the worst kind, because it implies the disappearance of the insured car. Francisco Valencia, Línea Directa’s Corporate Governance Director, describes to us the quality measures taken by his company, a leading insurance company for foreigners. Losing your vehicle in a foreign country is undoubtedly a major setback for anybody. What makes Línea Directa different from other companies? First of all, the personalised service. Línea Directa offers customer service over the telephone entirely in English and German, and also acts as an intermediary and translator with garages and scrap merchants. In addition to this, we also offer different cover options which no other insurer offers, such as our amount of compensation, which is never below €1000, or when appropriate, double the price paid by customers for their insurance. You also have a purchasing centre if customers wish to acquire a new vehicle after theirs has been written off. At Línea Directa we believe that when a car has been written off, it is an opportunity to give customers back the trust that they have placed in you. As a result, if customers ask us to, we take care of all the processes involved in buying a new vehicle in their name, including the paperwork and delivery of the vehicle to their home address. And finally, how does Línea Directa pay compensation? Línea Directa is committed to paying compensation within 40 days at the very most, although the average waiting time is always much less. If the car is less than 2 years old, either we pay its value when new in compensation or we take care of all the processes involved in purchasing another vehicle. In addition, if the car is between 2 and 3 years old, we offer 15% more than its official value, as a quality measure.
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menandautotrader.com july 2012
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