There’s not much to it. A load of bricks, bucket loads of cement and water, a few months and hey presto you have a house. At Melin that’s just not enough, so we add a few more ingredients to create a little extra sparkle. Read on to see how we transform bricks and mortar into homes and communities with a touch of Melin magic. ♣
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Those magic numbers that sum up everything that we’ve done this past year…
£15.91m This year we’ve invested £15.91m in building 123 new homes. We generated £2.4m in income from low-cost home ownership and open market sales.
£2.4m De
nt e m p o l ve
123
n e w homes!
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78% 1.56%
Total net rent and service charges outstanding by current residents.
78% of our general needs properties were let on first offer. 98.8% of our residents were satisfied with how we let our homes.
1.02%
H
Total rent and service charges outstanding by former residents.
ng i s ou
99% 1.74%
Rent lost due to properties being empty
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3 85%
Our team dealt with three fires, 18 accidents and have created a larger team to deal with a wider array of safety issues.
85% of people who have used our anti-social behavior service were satisfied, 90% no longer suffer with ASB thanks to our work.
H e a lt h &
18 90%
and ASB y t fe a S
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73,587 4%
9
We had a total of 73,587 calls – an increase of 3.9% compared to 2014/15. 94% of callers were happy and 78% had their calls resolved first time.
132
21,802 We also received 21,802 emails, 132 Facebook queries, and 308 enquiries via our live chats.
C ust o
78% 308
ntact o C r e m
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700 Our community bus has been used by residents and community groups on 110 occasions carrying over 700 passengers.
120
Our Communities Team has delivered 103 events and engaged with over
103 2,500 residents.
£10,000 Co
More than 120 staff members took part in community events including clean ups and have volunteered for more than 695 hours.
We’ve donated almost £10k through community fund donations helping out sports clubs and school PTAs and other diverse organisations such as Women’s Aid, youth groups, Sea Cadets, choirs, residents’ groups and local community projects.
ties i n u mm
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Last year we supported
32 people into employment which has meant a financial benefit to residents of over
ÂŁ432,000 i l e M
ks r o nW
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89
89 residents have become digitally included with our help.
50 of those have been given tablets to help them use our online services and increase digital inclusion.
Digit a
50
sion u l c l in
This project won second place in the TPAS Awards for Digital Involvement.
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940
349
We’ve had more than 940 referrals and put an extra
£1.4m in our residents’ pockets.
e n o M
ice v d yA
We also allocated 349 food parcels
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£5,454
Volunteers on our Residents’ Panel have given £5,454 towards communal landscaping and small works like hanging baskets.
R e si
n e a l P ’ s t n de
^ Magic Numbers = Vision & Values = The Board = Leadership Group = Finances = Contact ] Our agency helps older people live independently in their own homes for longer. This year they have helped
The work of Care & Repair has prevented
0 4 0 3
7 6 8 2
people and increased their income by
hospital admissions through minor adaptations and saved
ÂŁ193k
ÂŁ2.5m
for health and social care by ensuring a safe and timely discharge from hospital.
& e Car
ir a p e R
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15
48 48 completed sales of property worth
sales of property worth
ÂŁ6.8m
ÂŁ2m agreed
e m o H r u o Y Now
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11
We’re the number 1 choice of 11 local authorities to deliver their energy efficiency schemes.
£30m
Project managed more than 20 energy efficiency schemes including Welsh Government Warm Homes, Arbed.
Collaborative working has secured in excess of £30 million in funding
We’ve reduced emissions by 14,175 tonnes in south Wales
14,175 19,715
863
Our Little by Little project worked with 863 households and reduced customers’ energy bills by a total of £70,000
B ein
e r n e e r G g
20
A massive 19,715 tonnes of CO2 was saved through our energy projects.
£70k
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£160m 330 308 234
By keeping our £78m investment in Wales, our businesses and communities have benefitted by almost £160m. This includes £48m on providing an income for the Welsh workforce. Nearly £300k has been invested in community projects and donations.
This investment has saved 330 jobs and created 308 work opportunities including apprenticeships and work experience. 163 people who were long-term unemployed were given the chance to return to work.
We like to look after our homes and communities but also our environment and we do our bit by recycling our office paper and reducing our printing, saving 234 trees. We’ve also reduced our office CO2 emissions by 11% and our vehicle fleet emissions by 33%. In one month alone our agile working project has saved 1 tonne of CO2.
Sust
y t i l i b a n i a
£300k 163
11% 33%
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The magic doesn’t just happen by luck. It comes down to a lot of hard work and effort from our 250 staff.
53
We came ninth on the Inside Housing Innovation Index 2015
We made it to number 53 on the Sunday Times Top 100 Not-for-Profit Organisations to work for list 2016
We spent £579 per head on training and staff development (compared to CIPD benchmark of £286 per head)
£579
and th
We won a Corporate Health Standard Platinum Award in 2015 for promoting the health and well-being of employees.
all! t o n ’s t a
9
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STAR is recognised as being one of the best ways for us to understand how residents feel about their homes, where they live and the services we provide.
88
88% satisfied with the overall quality of their home. (Last year 85.4%)
85.9% satisfied that their rent provides value for money. (Last year 82.1%)
85.9
85.6
85.6% satisfied with their neighbourhood as a place to live. (Last year 80.9%)
73.2% satisfied that their service charges provide value for money. (Last year 63.3%)
73.2
Key: Upper quartile Middle upper Median Middle lower Lower quartile
STAR
Satisfaction of Tenants and Residents
85.3
85.3% satisfied with the way we deal with repairs and maintenance. (Last year 79.5%)
72.4% satisfied that we listen to their views and act upon them. (Last year 64.9%)
72.4
90.1%
90.1% satisfied by the service provided by Melin. (Last year 83.6%)
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We have proved that we are a maturing business that is capable of the highest levels of performance and service, based on our vision:
Be an excellent landlord.
Be a major provider of new homes.
Create opportunities for residents and communities. Be a partner of choice.
Visi o n
alues V &
Be a vibrant place to work.
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We have continued to adhere to these values:
Partnership Innovation Being an excellent employer
Equality and diversity
Accessibility
Responsiveness to change
Visi o n
alues V &
Communities and people
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These skilled volunteers make up our Board and they oversee all we do here at Melin.
Margaret Spencer Chair Margaret has a wide experience at a senior level in the Education and Social Services sectors.
Our Chair was shortlisted for Most Effective Woman Board Member at 2015 Women in Housing Awards
Christine Edmondson
Lyndon May
Tony Crowhurst
Vice Chair
Resident Board Member. Lyndon was elected in April 2014. Retired Supervisor for ICI Fibres.
Employed by the Disability Advice Project and other Welsh access groups, specialising in disabilities and access issues.
Freelance management researcher/advisor. She has been a board member since 2012.
Richard Essery
Steve Cieslik
Lorraine Morgan
Richard has 23 years as a HR/Learning & Development Manager. He is a member of the Aneurin Bevan Community Health Council and also sits on the UK and Welsh advisory councils for the charity Diabetes UK.
Self-employed leasehold management specialist.
Retired Staff Tutor at the Open University in Wales. Advisor to the Older People’s Commissioner for Wales and a Board member of Care & Repair Cymru.
Ou
ard o rB
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These skilled volunteers make up our Board and they oversee all we do here at Melin.
Toula Pearson
Dennis Robinson
Resident Board member. Toula was elected to the Board via residents’ ballot April 2008. Re-elected to the Board in April 2014.
Dennis is a retired Solicitor. He rejoined EVHA as a Board member in 2003.
Janet Harris
Matt Miller
Julie Thomas
Janet is a familiar face to Melin as she’s currently Chair of our Residents’ Panel. She was welcomed to the Board in 2016.
Housing Management Professional.
Julie is retired. She was previously Divisional Director of Community Services for Aneurin Bevan University Health Board.
Simon Harrison
Anne Hayward
John Flagg
21 years as Corporate Manager with Barclays leaving nine years ago to advise on corporate pensions, latterly buying onto a corporate finance business.
Anne is a retired solicitor who joined the Board in 2016. She has been involved with social housing for much of her working life.
Retired District Inspector of Taxes. John joined EVHA as a board member in 1995.
Ou
ard o rB
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Our Leadership Group is responsible for maintaining our high quality services and making sure we are leaders in our field.
Mark Gardner
Peter Crockett
Dave Cook
Peter Davies
Adrian Huckin
Chief Executive
Deputy Chief Executive
Director of Customer Services
Director of Development
Mark has worked in the housing sector for more than 30 years and has been a Housing Association Chief Executive since 1995. Formerly the Director of the Chartered Institute of Housing in Wales and the south west of England, he began his housing career in 1983 as a Trainee Housing Manager in local government.
Peter has held senior posts in the housing sector since 1995 where he gained considerable experience in all aspects of strategic finance, including loan funding and other support services. Prior to joining, Peter spent seven years in a private accountancy and audit practice where he trained as a certified accountant.
Dave has been Director of Customer Services since 2009. He is responsible for Housing and Asset Management services and the Direct Works Services. Dave joined the housing sector in 1996 after a career in construction management and is a Company Director of NowYourHome.
Peter has considerable experience of property development in the public, private and housing sectors. He has worked in a senior capacity for a number of leading housing associations in Wales.
Director of Communities and Enterprise
Le a d
oup r G p i h s r e
Adrian joined Melin Homes in September 2010 having previously worked in senior positions in both the public and housing sectors for more than 30 years. He is a Fellow of the Chartered Institute of Housing (CIH).
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Summary income and expenditure account
Money received Money spent Actuarial loss on pension Surplus for the year Summary Balance Sheet Fixed assets Current assets (cash & debtors) Monies received from WAG Monies owed by the association Reserves
e c n Fin a
2016 £51,930,000 £51,311,000 -£24,000 £595,000
2015 £39,982,000 £37,985,000 -£1,489,000 £508,000
2016 £233m £3m £124m £96m £16m
2015 £219m £5m £118m £91m £15m
/ 5 16 1 0 2 s
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Here’s how every pound we received was spent:
Fin a n ce
015/16 2 s
Management costs 41p Borrowings 19p Depreciation 19p Responsive repairs 11p
Service costs 6p Planned maintenance 4p
Financial Indicators Gearing Ratio: 49.81% Interest Cover: 1.66:1
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Questions or comments? Get in touch... twitter.com/melinhomes facebook.com/melinhomes enquiries@melinhomes.co.uk www.melinhomes.co.uk t: 01495 745910
#MelinMagic