PROTEUS workbook series - PSS Organisation

WHAT IS IN THIS BOOK? In this fifth workbook in the PROTEUS book series the organisational challenges related to the change from being a manufacturing based company into an integrated product/service-oriented company are described and processed. During this transformation, companies often face complex challenges, as the new PSS strategy will impact many, if not all of the departments in the company. The first section of the book describes these impacts and offers guidance on how to decompose known organisational barriers and overcome the challenges related to the transition toward PSS. The main section of the book provides a structured approach towards how to define and implement a PSS strategy on an organisational level, by dividing the transition into seven stages. This approach is built on knowledge obtained from research conducted within the PROTEUS project’s collaboration companies, combined with well-proven tools from literature. Within each of the seven stages described, specific actions are presented, as both inspiration and concrete advice of how to act during the transition process. The main intended audience of this workbook is the company, which is still exploring PSS as business strategy, or on the verge of implementing it. Within each chapter of the workbook, questions are presented to the reader, to facilitate a self-assessment of the organisational PSS potential of their company.

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