done before in the country or the The team addressed patient handling world,” says Hofmann. The nursing issues by selecting a stretcher-chair staff resides at centrally-located stawith exceptional motorized positiontions with convenient access to the pa- ing, purchased from TransMotion tient rooms. The rooms themselves are Medical (TMM)3. TMM’s Univeralso designed down to the last detail sal Care Platform™ replaced a bulky to enhance efficiency and maximize combination of stretchers, recliners the overall patient experience. Each is and wheelchairs with one unit that can identical in its layout and supplies. Inperform all three functions, signifiroom information technology streamcantly streamlining the patient hanlines record keeping and keeps the dling process. family informed of their loved-ones Patients stay on this surface during progress throughout the care cycle. the entire hospital visit, reducing the Minimal at surfaces and easy-to-clean number of transfers by 50%, from four glass doors reduce the risk of infection as well as cleaning time. Reinventing the Patient Experience: The new ED/ SPA puts the patient first. Incoming patients no longer wait in a reception area. They are immediately taken for triage and/or prep into a private One of the new SPA rooms at St. Elizabeth Hospital room that’s Photo courtesy of St. Elizabeth Hospital designed for their comfort. Radiant heat panels and noise reducing to two per procedure. The stretcherwall coverings create a calm treatment chair also significantly lowers the risk environment. Each room has a semiof patient falls and minimizes the private bathroom, as well as a monitor/ likelihood of back injuries to staff. The entertainment center that minimizes TransMotion stretcher-chair, which perceived wait time and displays the was assessed during a three-day trial, patient’s location and health status. has received high ratings in all evaluaPatients return to the same room after tion criteria, including patient comfort, testing and treatment. safety, ease of use, workplace hazard Revolutionizing Patient Handling reduction and pre- and post-op patient with the Universal Care Platform™ : benefit. “There are such key things
around the chair solution. It saved us on furniture, fixtures and equipment, saved us on space, on productivity and on staffing,” states Michael Perry – Project Leader, for St. Elizabeth.
Staff Acceptance Caregivers are enthusiastic about the redesigned space. “It wasn’t a big leap to get them to agree with it,” states Hofmann. “They were already doing their best to follow high productivity principles. The redesign just gave them tools so that they can do a better job at it.”
Summary With the Lean Process and Universal Care Platform™ equipment, St. Elizabeth Hospital has resolved an inherent contradiction in today’s healthcare environment; they have used the process efficiencies that economic realities demand to deliver care that is more personalized than ever. Through extensive research and analysis, detailed planning, and comprehensive testing, they have created an innovative, flexible ED/SPA area that significantly improves the overall patient experience, maintains quality of care, and increases staff efficiency. The team’s principles and methodologies might just serve as a road map for other healthcare institutions seeking to stay ahead of the curve in patient satisfaction and cost management. Designed by Bethany Houston MEDMONTHLY.COM |47