MEDI CAL SPAS
MEDI CAL SPAS
DO NOT IGNORE BRIGHT BOLD RED FLAGS COMING FROM THE DOORWAY
A PATIENT INITIALLY SEEMS LIKE A DREAM
WHEN IS IT TIME TO FIRE A PATIENT? PERHAPS
A PATIENT INITIALLY SEEMS LIKE A DREAM.
2. Having post-procedure issues with the patient? • Body dysmorphic disorder issues, when a patient Know that, like any other relationship, you don’t sees issues that the rest of the public doesn’t have to be in a lifelong relationship with every • Receiving an unwanted treatment or procedure patient. purely to make a partner or spouse happy Perhaps your patient’s lifestyle situation has changed, • A constant attempt at negotiation on price, to a
Perhaps you feel bad for his or her lifestyle situation, like a rocky divorce or recent death in the family.
and they are no longer a prime candidate for your degree where the procedure or treatment is no longer office. Whether they can no longer afford your worth it for your office
Mara Shorr serves as the Vice
Perhaps you’re in a financial slump and, if you’re being completely honest,
regular, necessary follow-ups, or simply had a change town messed up his/her treatment
the additional revenue will help you pay the bills this month.
in attitude about treatment and care, there may come
President of Marketing and Business Development for The Best
For whatever reason, you’re considering taking on a patient and ignoring the bright,
3. Realize that the “break up” may cost you.
company helping aesthetic
If a client is truly unhappy with the outcome of a counseling. In the case of a patient who will simply be
practices and spas with the financial, operational
procedure or treatment, save yourself the time, effort more of a headache for you or your staff, we
By MARA SHORR, BS, CAC II-IV
and administrative health
IV Certified Aesthetic Consultant utilizing knowledge and experience to help clients achieve their potential. A national speaker
and headache and agree to a partial refund or office recommend you turn the patient away altogether. 1. Considering taking on a patient? Make sure you’ve not only had those conversations in First, make sure you’ve fully educated the patient person, but as office policy, sent the patient home with on the procedure they’re seeking. written instructions and guidance. Although many of Is it medically necessary? Will it actually offer a
the steps may be common sense to you, that’s not the
about who/what went wrong is going to eat into your Every prospective patient isn’t for you… brainpower (and time to treat other patients). It’s and that’s okay.
any work needing to be done before the procedure, medicine on a daily basis.
didn’t feel you were worth the dollars, but coming to a Go with what’s best in the long run; fair agreement on a refund is worth it. the short term fix just isn’t worth it for you
like weight loss or alterations in medication or
Ms. Shorr can be
proper post-procedure care, and possible downtime saying we use all the time: “What I said is not what
amount of time you’ll spend going back and forth
never easy to learn a patient was so unhappy they
skincare routines? Does the patient understand the Our founder and managing partner, Jay Shorr, has a
credit for a correction, if possible. In the long run, the
cosmetic enhancement? Does the patient understand case with someone who doesn’t deal with the field of
and writer, contacted at
disorder, there may be a stronger mental issue in which you refer him or her to seek mental health
HOW DO YOU HANDLE THE SITUATION?
and cosmetic medical
It’s okay to let a patient know you’re not the best provider for them. In the case of body dysmorphic
Solutions, a Florida-based
She is a Level II, III and
a time when it’s time to part ways with a patient.
bold red flags that follow him or her in your doorway.
of their business.
services, have moved too far away to come in for • Tales of how EVERY other doctor or provider in
OR the patient. 4. Avoid the situation altogether: go with your gut.
or side effects? All of these items are key. Make sure you heard.” Having all of the information in writing to you get the sense that s/he is actually listening and examine later is beyond precious.
Get a bad feeling about a new patient before you start
comprehends what goes into his/her end of the deal.
treating him or her? Have things changed with a
While some patients believe their end is simply A problem with a patient could be avoided down the
previous patient? Situations may include, but
keeping (and paying for) the appointment, as road with simple communication ahead of time.
obviously aren’t limited to, the following:
providers you understand there’s so much more. 22
MEDI CAL SPAS • September 2014
MEDI CAL SPAS • September 2014