CO N F E R E N C E P RO G R A M
Inside p2 Emergency Procedures p3 Opening Letter from Ken Colonna and Pat Campbell p4, 5 Agenda for Elevate Safe Speaker Biographies, Notes, and Presentation Outlines p6 Coach Dar p7 Coach Dar’s “5 Plays to Greatness”
p8 p9 p10 p11 p12 p13
Leading a Safety Culture Notes page Incident Factors Incident Factor Sheet Marsh Safety Metrics Dr. Decker Breakout Introduction
p14 Breakout Session—Incident Management p15 Breakout Session—Safety Metrics p16 Breakout Session—Slope Safety & Collision Avoidance p17 Breakout Session—Safety Procedures p18 Breakout Session—Safe at Base p19 Commitments and Next Steps
Elevate Safe Emergency Procedures
Elevate Safe meeting spaces are highlighted in yellow.
Medical Emergencies In the event of a medical emergency call 911 and await emergency personnel.
Emergency Evacuation Familiarize yourself with the Keystone Conference Center and the location of Emergency Exits. In the event that the Keystone Conference Center must be evacuated, find the nearest exit and gather at a safe distance from the building. Follow instructions from Keystone Conference Center personnel. If a real emergency exists find coworkers from your resort or location and perform a head count. If there are any personnel missing inform the senior-most leader from your delegation.
NOTES
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raising the bar May 24, 2016
Dear Safety Summit Partner,
reimagining safety exploring new technologies new ways of thinking
Welcome to “Elevate Safe,” our 2016 Safety Summit. We’re glad you’re able to attend this year’s Summit where we will reimagine safety by developing innovative ideas that can help drive our performance to the next level. Together we will make the commitment to transform the way we show up for safety for our guests, our employees, ourselves, and our families. Over the past several years we’ve done great things to improve the health and safety of our company and our industry. We led the industry in providing helmets for our employees to use for their own safety and to model safety for our guests. We led the way in reshaping thinking and norms around the use of both snowcats and snowmobiles on the mountain. We showed up for our industry in leading the adoption of Mountain Safety and our safety contact program. Just this past season, our focus and efforts around “Kids on Lifts” resulted in a significant improvement for lift safety with children in our ski schools. And, our efforts can’t end there. We have achieved transformative results, but still fall short of our ultimate goal of no one getting hurt. Every year, too many of our guests, our co-workers and our friends suffer life-changing— even catastrophic injuries—that forever change the face of their communities, their families, and themselves. Injuries that are avoidable should not occur on our slopes, at our base, in our hospitality areas, parking lots, or retail stores. They are simply unacceptable and in complete opposition to our mission—Experience of a Lifetime. Today and tomorrow you are tasked with finding the path to further our journey, to Elevate Safe, and to continue to transform our company and the industry once again. We will make you “creatively uncomfortable” in asking you to be childlike for a moment and thinking that anything is possible. As you enter this Summit prepare yourself to reimagine, elevate, and raise your bar in delivering your personal best for yourself and your team. Welcome, once again, to Elevate Safe and the re-imagination of our safety initiatives. Ken Colonna—Vice President Health and Safety
Pat Campbell—President, Mountain Division
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E L E VAT E S A F E M I S S I O N
It is our duty, better yet our responsibility, to challenge our assumptions and strive to build a more caring and responsible culture of safety.
OBJECTIVES
• Cultivate a sense of urgency to transform our culture and industry to achieve world class safety practices and significant injury reductions. • Create a culture of personal ownership of my own safety and that of my team’s. • Learn to safely test my boundaries. • Make personal and team wellness a priority in order to safely perform job duties. • Realize that we are reimagining safety for our company and industry. Understand this will be a difficult and, at times, uncomfortable road.
Elevate Safe Agenda DATE
TIME/LOCATION
TOPIC
DESCRIPTION
Tues. 5/24
7:30-8:30am Foyer outside Red Cloud & Shavano
Continental Breakfast/ Welcome
Welcome and gather as a team
8:30-9:00am Red Cloud/ Shavano
Session Start
Seat guests and welcome introduction
Pat Campbell Ken Colonna
9:00-10:00am Red Cloud/ Shavano
Keynote
Coach Dar RAISE THE BAR Personal Wellness
Coach Dar
10:00-10:15am
BREAK
10:15-11:30am Red Cloud/ Shavano
Leading a Safety Culture
A walk through of the Safety Culture initiative and setting groundwork for the rest of the session
Tracy Bartels Jeff Place
PRESENTER
Introduce Behavioral Safety Model
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11:30am-12:15pm Red Cloud/ Shavano
Safety Metrics
12:15pm-1:15pm
LUNCH
1:15-1:45pm Red Cloud/ Shavano
Creative Discomfort
Using leading indicators to drive safe performance
Marsh Risk Consulting
How companies use Creative Discomfort to reimagine, revitalize and redefine themselves
Ken Colonna Gretchen Reid
DATE
TIME/LOCATION
TOPIC
DESCRIPTION
PRESENTER
Tues. 5/24
1:45-4:30pm
Breakout Activity 1. Incident Management Process—Crestone Peak 1
- “How might we…?” Solve five key safety problems
Ken Colonna
2. S afety Metrics— Crestone Peak 2 3. Slope Safety & Collision Avoidance—Crestone Peak 3 4. S afety Procedures— Crestone Peak 4 5. “Safe on Base” Hospitality and Base Area Operations Safety—Torreys Peak 1
- Divide into assigned breakout groups - Discuss and identify possible solutions to these 5 areas - Superpower—what would you chose to solve your problem? - Discuss problem statements with breakout group - Solve problem statements in smaller groups
4:30-5:00pm Red Cloud/ Shavano
Wrap up day
Bring groups back together. Explain group report outs for the following morning, and discussion of next steps
Pat Campbell Ken Colonna
5:30pm Castle Peak Upstairs
Group Gathering Social Time
Appetizers and Drinks
Ken Colonna
DATE
TIME/LOCATION
TOPIC
DESCRIPTION
PRESENTER
Wed. 5/25
8:00-8:30am Foyer Red Cloud/Shavano
Continental Breakfast
8:30-9:00am Red Cloud/ Shavano
Welcome back Revisit yesterday
Check in and set the stage for the day
Ken Colonna
9:00-10:00am Red Cloud/ Shavano
Fatigue and Wellness
Discussion of the impact of fatigue and wellness on professional athletes. Overview of the study being conducted.
Dr. Decker, Denver Univ. Snow Sports Institute
10:00-10:15am
BREAK
10:15am12:30pm Red Cloud/ Shavano
Group Report Outs
Report outs on breakout group work and next steps
Group Representatives
12:30pm
Closing
Pat Campbell Ken Colonna 5
Guest Speaker About Coach Dar Darleen Santore, better known as “Coach Dar,” makes it her life’s mission to motivate, inspire and empower others to step into their greatness. She is a pintsize powerhouse committed to help Raise the Bar (RTB) for everyone she coaches—from pro athletes and performers, to entrepreneurs and individuals in transition.
BE WELL. LIVE WELL. SERVE WELL. NOTES
As a Board Certified Occupational Therapist of 18 years, a business executive with brands like Origami Owl, author and coveted speaker, she is passionate about helping people break through barriers to achieve their goals and transform their lives. She blends her knowledge of neuroscience, psychology and peak performance to help individuals: Be Well. Live Well. Serve Well. Coach Dar has worked with stroke survivors and those battling disease to regain strength, confidence and a renewed vibrancy of life. She believes in comebacks for those seeking a greater, more fulfilling life all around. In fact, at age 25, Coach Dar suffered a stroke herself and made her own comeback into a stronger embodiment of her own potential. Her lifechanging experience was a surprising blessing of humility and clarity that led to her unmistakable desire to serve others. In the speaking realm, Coach Dar has significant experience—from keynotes and emcee engagements to corporate gatherings and small groups. She has proudly worked with the Phoenix Suns, nonprofits like the YMCA and a multitude of national conferences. Her talks focus on giving people tools and sparking their motivation to Raise The Bar in their personal and professional lives, with original topics as the 5 Bs to Breakthrough, 3 Fs to Fulfillment and 5 Plays to Greatness. Coach Dar also works with individuals on a one-on-one coaching experience to create a personalized game plan for life and set her clients up for unparalleled success. As a certified facilitator of the Path Elements Profile, The Path for Life and Work Seminar, and the 4 Elements of Success Workshop—all created by Laurie Beth Jones— Coach Dar has a unique ability to help others identify not only their own personalities but also how they work with others. This is an exceptional profile that empowers the individual, unlocks productivity and communication wins for teams, and positions leaders for greater effectiveness. Coach Dar is the U.S. Ambassador for the worldwide Pay it Forward initiative that occurs on April 28 each year. In her words, “Pay It Forward Day is about all people, from all walks of life giving to someone else and making a positive difference.” At last count, there were more than 3 million people in 70 countries participating on the day.
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5 P L AY S T O G R E AT N E S S
THE GAME PLAN
• Helping you win at the game of life! Coach Dar breaks down each play in her engaging keynote. • Her passion will inspire you toward becoming an exceptional person, so that you can become an exceptional leader and, in turn, inspire others to genuine greatness.
• Get clear on your Core Purpose for life and 2016. • Raise the Bar (#RTB) to make excellence your mindset. • Commit to the Grind and develop consistent habits. • Identify and get Comfortable with Being Uncomfortable. • Find your Fab 5 who have a positive impact on your life.
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Leading a Safety Culture
Where are you on the curve? Where is your team?
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NOTES
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INCIDENT FACTORS The intent of an incident review is not to place blame, but rather to identify what happened, what the root cause was, and what can be done in the future to avoid a similar incident. Acknowledging that when an incident occurs often many factors are involved. All variables should be evaluated to guide us to an effective outcome. The goal is a fair and consistent culture where we ALL own safety.
ENVIRONMENT Environmental factors aren’t limited to the weather and ecosystem. Things like crowds, time of day, and the attitude of others can all affect an environment. Be aware of external conditions that can increase risk.
INSTITUTIONAL PRACTICES Institutional practices are “the way things are done around here.” They are usually accepted practices but may not always align with a safety culture. Keep a critical eye on what is being done day-to-day and make sure it doesn’t conflict with safety.
TOOLS, KNOWLEDGE & SKILLS To do a job right, people need to be adequately trained. But sometimes there may be gaps in skills or knowledge. Periodically review trainings and expectations. Speak up if something is missing.
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POLICIES & PROCEDURES Policies and procedures are intended to keep people safe, but that doesn’t mean they are all perfect. If something is out of date, incomplete, or just plain wrong, work with the team to make it right.
CONFLICTING VALUES In the quest to provide an experience of a lifetime often conflicting values may be encountered. For instance, rushing to serve a guest may compromise safety. Look for these situations and be aware of the potential risks and pressures.
TACTICAL CHOICES Deciding which trail to take at the end of an exhausting day is a tactical choice. So is choosing not to wear approved footwear. When it comes to choices, remember to ask “is this the safe thing to do?”
Brief incident description: Analyze each of the factors that might have contributed to the incident. Use the boxes below to list factors that might have played a role in the incident occurrence and WHY the circumstance influenced the event.
ENVIRONMENT
INSTITUTIONAL PRACTICES
TOOLS, KNOWLEDGE & SKILLS
POLICIES & PROCEDURES
CONFLICTING VALUES
TACTICAL CHOICES
Evaluate your notes in the contributing factors boxes. Challenge the status quo and look beyond the obvious. How might we evaluate our business to avoid a similar incident in the future. List potential root causes below: Mitigation:______________________________________________________________ Who owns actions: _______________________________________________________ Due Date:_______________________________________________________________ 11
Guest Speakers Proactive Safety and Measurements Marsh Risk Consulting
Talking Points:
-Why measure? -Proactive Versus Reactive -What to measure? -Outcomes -Intervention efforts -Measuring Sticks -External -Internal -How to measure? -The blessing and curse of systems -The importance of trending -The importance of root cause -The importance of know how -Report Cards -Avoiding analysis paralysis -Action Plans
Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. In today’s increasingly uncertain global business environment, Marsh helps clients to thrive and survive. Marsh is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global professional services firm offering clients advice and solutions in the areas of risk, strategy, and people. With 60,000 colleagues worldwide and annual revenue exceeding $13 billion, Marsh & McLennan Companies also include global leaders Guy Carpenter, Mercer, and Oliver Wyman.
NOTES
Fatigue and Wellness Dr. Decker, Denver University Snow Sports Institute Michael J. Decker, Ph.D. is a research scientist and biomechanical consultant in the Human Dynamics Laboratory at the University of Denver. His research interests include injury prevention, rehabilitation, sports medicine and wearable technology. Dr. Decker worked in the Biomechanics Research Laboratory at the world famous Steadman Philippon Research Institute in Vail, Colorado and was an instructor in the Integrated Physiology Department at the University of Colorado, Boulder. He has presented at numerous national and international meetings, published nearly 200 peer reviewed articles including book chapters and scientific manuscripts and abstracts; and received awards for research, academic and teaching excellence. 12
Breakout Session Introduction In our effort to fundamentally change the safety culture of our company, that effort requires that we address some of the toughest safety related problems we have as an organization and as an industry. Knowing the challenge we face in improving our safety culture and performance the following breakout our groups were chosen: Incident Management, Safe at Base, Safety Metrics, Safety Procedures and Slope Safety/Collisions. The intent of the breakout groups is to utilize our collective experience and expertise then start to solve the safety problems related to these topics. As you may have heard one of the tools we are using to transform our culture is the concept of creative discomfort. Essentially this means if we challenge ourselves to look at problems from a different point of view we will formulate new solutions. With this spirit in mind we wanted to intentionally assign participants to groups based on two concepts, you either know the topic well or you don’t. So on face value it might not make sense why a Lift Maintenance Director is participating in Safe at Base or a Hospitality Leader is participating in Slope Safety and Collisions. The purpose is intentional we need both subject matter expertise and a different “set of eyes” to solve some of these problems. In order to move this important work forward we need your full commitment to the topic even if it’s not something you are familiar with. These are not easy problems to solve and that cannot be accomplished in just one meeting. This work and endeavor will need to continue beyond the Elevate Safe meeting. In the pages to follow take a minute to review the group you were assigned to and the problem statement. Your assigned group and breakout room is listed on the front of your name tag as well as the page outlining the problem statement.
THOUGHTS?
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Breakout Session—Incident Management Incident Management
GUARDIANS OF THE GALAXY
Problem Statement: The traditional incident review process is structured in a way that has been perceived as punitive and created an environment where employees feel they are being judged. Due to this we recognize the need to create a process where the intent is not to place blame, but rather to identify what happened, and more importantly, find the root cause and what can be done in the future to avoid a similar incident. The goal is a fair and consistent culture where we ALL own safety. Facilitators: Chris Grasso, Jeff Place, Tracy Venter, Dana Edwards, Kelsey Everton Location: Crestone Peak 1
THOUGHTS?
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Attendee
Location
Title
Bob Moore Bobby Murphy Carl Reif Chris Grasso Dana Edwards David Gage David Pierce David Tucholke Doug Lovell Geoffrey Buchheister Hans Vollrath James Grant James O’Donnell Jason Fontenot Jeff Hill Jeff Place Jim Larmore Joe Yasis Karen Cameron Kelsey Everton Kevin Ahern Lew Stringer Tracy Venter Michael Niccoli Michael Waning Orla Bannan Richard Miller Thomas Martinez-Johnson
Breckenridge Vail VRR Heavenly Health and Safety Keystone Northstar Vail Beaver Creek Urban Activities Heavenly Lodging Kirkwood Keystone Beaver Creek Northstar Afton Alps Keystone Health and Safety Breckenridge Park City Health and Safety Kirkwood Mt. Brighton Legal Park City Beaver Creek
Vehicle Maintenance Mgr. VP Skier Services VRR District Loss Prevention Mgr. Sr. Specialist Health and Safety Sr. Health and Safety Manager Fleet Maintenance Manager Lift Operations Manager Snowmaking Manager VP & COO VP General Manager Urban Resorts Sr. Director Summer Activities Sr. Director Mountain Operations SVP and COO—Hospitality and Real Estate Lift Maintenance Director Director Mountain Operations Sr. Health and Safety Manager Sr. Director Mountain Operations General Manager Director Human Resources Sr. Specialist Health and Safety Ski Patrol Director Snowmaking Manager Sr. Occupational Health Manager Snow surfaces Manager Director Ski & Ride school VP & Assistant General Counsel Richard Fleet Maintenance Manager Lift Operations Manager
Breakout Session—Safety Metrics Safety Metrics
DEFENDERS
Problem Statement: Currently our safety metrics are broken. We are measuring incidents and their attributes that are not actionable. We need to stop measuring data and incidents that negatively reinforce destructive behavior. We need to start measuring leading indicators that are linked to positive safety behavior. We need to continue to and improve those safety metrics that give us insight into our business. Facilitators: Zander Kestly, David Paradysz, Scott Sibillia, Kobias Kenny, Joelle Hill Location: Crestone Peak 2
Attendee
Location
Alexander Kestly Brett Gray Brian Bigley Celeste Loitz David Paradysz Doug Pierini Eric Bates Greg Johnson Jerry Hensel Jim Hamilton Joelle Hill Julie Rust Katie Mccullough Kobias Kenny Mike Goar Nadia Guerriero
Health and Safety Director of Risk Breckenridge Snowmaking Manager Kirkwood Director Base Area Operations Keystone Mountain Safety Manager Keystone Sr. Health and Safety Manager Breckenridge VP Skier Services Heavenly Fleet Maintenance Manager Beaver Creek Sr. Director Mountain Operations Beaver Creek Director of Base Area Operations VRR Director Distribution Ops Health and Safety Occupational Health Specialist Vail Ski Patrol Director Afton Alps HR/Health and Safety Vail Sr. Specialist Health and Safety Keystone VP & COO Northstar Sr. Director—Base Area Ops, Village & Events Mt. Brighton Lift Maintenance Manager Kirkwood Lift Operations Manager Lodging Vice President Lodging Breckenridge Transportation Manager Health and Safety Sr. Health and Safety Manager Insurance Director Insurance Beaver Creek Sr. Director of Operations Park City Mountain Safety Manager Beaver Creek Snowmaking Manager Heavenly Ski Patrol Director Park City Ski Patrol Director
Neil Hesselgrave Reid Devine Robert Tschupp Ryan Thomas Scott Sibillia Thomas Nix Timothy Baker Todd Dalaska Tony Wrone Vincent Arthur William Gray
Title
THOUGHTS?
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Breakout Sessions Slope Safety/Collisions
AVENGERS
Problem Statement: 1. Ski school collisions and entanglements have been increasing over the past few years—how might we positively affect this trend? 2. Advanced skiers and snowboarders move through congested areas to get to the base areas or exit the mountain at most locations. How might we reduce the possibility of collisions with mixed ability levels? 3. How might we educate our guests on the code and mountain etiquette in order to prevent collisions? Facilitators: Terry Cadwallader, Tracy Bartels, Jamien Hawkins, Molly Helmreich, Juliana Wright, Location: Crestone Peak 3
THOUGHTS?
Attendee
Location
Addy McCord Beth Howard Brian Suhadolc David Nicknair Elizabeth Howe
Beaver Creek Director Ski Patrol Northstar VP General Manager Park City Sr. Director Mountain Operations VRR Director Loss Prevention Vail Senior Director of Mountain Operations Beaver Creek Sr. Manager, Mountain Operations Breckenridge Director Lift Maintenance Legal Mountain Resorts Counsel Activities Director Training and Activities Vail Sr. Health and Safety Manager Breckenridge VP & COO Kirkwood Director Skier Services Heavenly Sr. Specialist Occupational Health Keystone Transportation Manager Heavenly Mountain Safety Manager Heavenly Sr. Director Skier Services Beaver Creek Sr. Specialist Health and Safety Keystone Lift Maintenance Director Northstar Mountain Safety Manager Kirkwood Fleet Maintenance Manager Wilmot General Manager Health and Safety Occupational Health Manager Keystone Snowmaking Manager Heavenly Director of Base Area Operations Park City Sr. Director of Skier Services Breckenridge Sr. Health and Safety Manager
Ellen Galbraith Erik Shellman Gina Steffens James Barrow Jamien Hawkins John Buhler Jon Copeland Juliana Wright Kyle Hendricks Michael A. Friece Mike Allen Molly Helmreich Pete Lorenzen Richard Moore Scott Rohde Taylor Ogilvie Terry Cadwallader Todd Green Tom Fortune Tom Pettigrew Tracy Bartels 16
Title
Breakout Session—Safety Procedures Safety Procedures
X-MEN
Problem Statement: Workplace procedures and guidelines are created to protect employees. When incidents occur, it may be a result of an outdated procedure; not having procedure in place; or the employee not following policy. If a procedure or guideline does not exist and it is not practical to create one, how do we empower and teach employees to make good decisions? If a procedure or guideline is not being followed, why? How do we create a culture in developing and adhering to procedures that engages employees in the process? Facilitators: Kate Ferris, Frederick Newberry, Kip Mccarthy, Bradley Stewart, Michael Baseler Location: Crestone Peak 4
Attendee
Location
Alan Plaugher Alexander Divers Andrew Buckley Annie Kao Bill Rock Brad Stewart Brandon Swartz Christopher Mills Clyde Wiessner Frederick Newberry Gary Mays Gary Shimanowitz George Pena Jeff Babb Jeff Marzka Jeffrey Lifgren John Davis Kate Ferris Kenneth Speltz Kevin Higgins Kip Mccarthy Mark Richards Michael Baseler Phillip Patterson Ryan Roby
Kirkwood Ski Patrol Director Park City Snowmaking Manager Northstar California Sr. Director—Skier Services Legal Mountain Resorts Counsel Park City SVP & COO Breckenridge Sr. Specialist Health and Safety Heavenly Lift Operations Manager Vail Sr. Manager, Lift Operations Corporate Senior Director Lift Operations Heavenly Sr. Health and Safety Manager Breckenridge Senior Mgr.: Grooming/Trail Mtce Breckenridge VP of Mtn Operations Beaver Creek Sr. Manager Fleet Maintenance Vail Director Resort Operations Park City Senior Lift Operations Manager Keystone Director Ski & Ride school Northstar California Fleet Maintenance Manager Corporate Sr. Analyst Health and Safety Afton alps Sr Mountain Manager Heavenly Director Lift Maintenance Kirkwood Health & Safety Manager Wilmot Lift Maintenance Park City Sr. Specialist Health and Safety Beaver Creek Director Lift Maintenance VRR District Manager-Loss Prevention, EHS, Risk Mgmt. Lodging Corp Director Hospitality Operations
Shawn Dixon
Title
THOUGHTS?
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Breakout Session—Safe at Base Safe at Base
Fantastic Four Problem Statement: How do we keep our employees and guests safe while visiting base areas, parking lots, retail outlets, transportation hubs, and hotels? Facilitators: David Krajicek, Kathi Ehlers, Andrew Johnson, Stefanie Miranda, Keith Sheerin, Paul Gorbold Location: Torrey’s Peak 1
Attendee
THOUGHTS?
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Location
Title
Andrew Johnson GTLC Environmental Health and Safety Manager Barrett Burghard Heavenly Snow Surfaces Manager Brandon Smith VRR VRR District Manager Risk/EHS/Loss Prevention Chris Blackwell Breckenridge Sr. Base Area Manager Chris Currey Keystone Lift Operations Manager Dave Myers Kirkwood Sr. Director Mountain Operations David Krajicek Health and Safety Health & Safety Manager Hospitality Forrest Philpot Northstar Ski Patrol Director Frederick Rumford Beaver Creek Director Skier Services James Clancy Beaver Creek Director Resort Services John Dawsey CME VP CME Jon Roberson Keystone Ski Patrol Director Kathi Ehlers Park City Health and Safety Manager Keith Sheerin Keystone Sr. Specialist Health and Safety Michael Bergin Mt. Brighton Mountain Operations Manager Nathan Hakseth Afton Alps Resort Operations Patrick Mclane Park City Director Lift Maintenance Paul Gorbold Beaver Creek Senior Manager Transportation Peter Sonntag Heavenly VP & COO Rob Knickrehm Keystone Director Base Area Operations Robert Spence F&B Vice President F&B Ron Neville Lodging Vice President of Lodging - Park City and Tahoe Scott Leslie Vail Lift Maintenance Director Stefanie Miranda Health and Safety Occupational Health Specialist Susan Elliott Breckenridge Lift Operations Manager Tony Karwowski Northstar Sr. Manager Transportation and Fleet Maintenance Steven D. Reitzel Northstar Sr. Manager Lift Maintenance
NOTES
Commitments and Next Steps Be Specific
1.
2. 3.
4.
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