to the problems posed by 24-hour security and fire safety provides benefits for both customers and providers. Remote service providers like Chubb can provide remote monitoring and control on security systems, remote diagnostics and remote corrective action, with most of the work able to be completed without on-site staff. As the world goes back to the “new normal,� businesses may try to reduce the number of on-site staff as contingency. There are various value-added services to help customers via remote monitoring centres, for example video guarding and visual verification. Technology
can also be used to recover CCTV images remotely, following an event that requires further investigation. One of the key benefits of having the remote capabilities is the reduced disruption to critical businesses and facilities. For example, if a security system is being installed or upgraded in a hospital, traditionally installers or service providers would be onsite and causing potential disruption, however with remote capabilities on-site time and disruption could be reduced. After installing hardware on-site, it is then possible to conduct the majority of system configuration, testing and commissioning remotely,
as well as adjusting access control systems to enable the smooth flow of key employees through the site with minimal fuss. This helps to speed up the work process, therefore significantly reducing on-site time. This is also crucial for the safety of our own employees, reducing exposure to risk such as during the recent pandemic, and means once equipment is installed, we can allocate our best talent to ensure a favourable outcome for all clients. In recent months, the conversation on sustainability is shifting as the safety of the population is the highest priority. However, businesses will continue
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