Bring these programs ONSITE!
Index
Index 2003 - Level 1................................. 25 A Access Access 2003 - Level 2................................. 25 Access 2003 - Level 3................................. 25 Access 2007 - New Features....................... 26 Accident and Injury Investigation Techniques................................................... 43 Accountability: Getting Your Employees to Do What They are Supposed to Do.......... 52 Adobe Dreamweaver CS3: Level 1.............. 26 Abobe Flash CS3: Level 1........................... 26 Adult, Child and Infant CPR with AED.......... 40 NEW! American English Pronunciation......... 22 Avoiding Harassment in the Workplace for Employees and Supervisors Onsite Training at Your Location................... 48
Directions................................................ 62-63 DOT HazMat Management........................... 41 Employee Relations, Recognition E Effective and Performance Management.................... 46 Effective Safety Programs............................ 42 Essentials of Human Resources Roles and Responsibilities..................................... 46 Excel 2003 - Level 1.................................... 27 Excel 2003 - Level 2.................................... 27 Excel 2003 - Level 3.................................... 28 NEW! Excel 2007 - New Features................ 28
F
of Compensation.............................. 47 B Basics Basics of Employee Benefits........................ 47 Basics of Federal Employment Laws............ 46 Basics of Lean: Applying Lean Methods and Tools....................................... 55 BRIEFINGS.................................................. 20 Business Writing with Emphasis on Emails .................................................... 24
C
CERTIFICATE PROGRAMS..................... 11-19 Coaching Skills for Managers and Supervisors........................................... 50 COBRA Administration Workshop................ 47 Cold Calling................................................. 58 Compensation Plan Design.......................... 48 NEW! Conflict Management......................... 51 Critical Conversations: Having the “Hard to Have” Discussions......................... 52 Crystal Reports XI - Level 1.......................... 27 Customers First: The Key to Business Success........................................ 39
Your Message Across!..................... 22 G Getting NEW! Give ‘Em the Pickle!........................... 40 Difficult People............................... 24 H Handling NEW! How to Lead Effective Meetings......... 52 NEW! How to Negotiate Effectively............... 53 NEW! HR “Boot Camp” - Basic Training....... 44
I
Designing & Implementing Paid J D NEW! Time Off Plans.............................................. 44 NEW! Designing a Total Rewards Program to L Fit Your Company Culture............................ 45
60
NEW! Family & Medical Leave Act (FMLA) Workshop.................................................... 45 First Aid & Bloodborne Pathogen Training for Emergency Responders.......................... 41 NEW! FISH! Spirit: The Path to Excellent Customer Service......................................... 40 Forklift Operator Training.............................. 41 Forklift Train-the-Trainer................................ 42 NEW! FrontPage 2003 - Level 1................... 28 NEW! FrontPage 2003 - Level 2................... 35
Identifying Prospect Problems...................... 57 Inspections for Incident Prevention............... 43 Introduction to Prospecting: How to Find New Clients.......................................... 57 Juggling Multiple Priorities............................ 54 Leadership Skills for Today’s Workplace....... 50 NEW! Lean 101 for Controllers and CFOs.... 55
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