28. The Customer Service Representative had the ability to answer customer question and/or solve customer problem-
Valid
Frequency
Percent
Disagree
1
2.0
Neutral
8
16.0
Agree
17
34.0
Strongly Agree
24
48.0
Total
50
100.0
N
Valid Missing
Mean Mode Std. Deviation
50 0 4.28 5.00 .80913
Table: The Customer Service Representative had the ability to answer customer question and/or solve customer problem Mean is 4.28 which specify that respondents are "Satisfied" to observe that the Customer Service Representative had the ability to answer customer question and/or solve customer problem. Mode is 5.00, which indicates that superior parts are "Agreed" with the response. By Standard Deviation .809 respondents responses have few fluctuation and response are shut to the mean.
Figure: The Customer Service Representative had the ability to answer my question and/or solve customer problem The graph explain that the highest 24 respondents are Strongly Agree (48%) to observe that the Customer Service Representative had the ability to answer customer question and/or solve customer problem. Then 17 respondents are Agree (36%). After that 08 respondents commends Neutral (16%). And the lowest 01 respondents are Disagree (02%) because he/she think that they does not had the ability to answer customer question or solve the problems.