20. Customer are satisfied with the ability of Jamuna Bank employees to solve problems when they arise-
Valid
Frequency
Percent
Neutral
3
6.0
Agree
26
52.0
Strongly Agree
21
42.0
Total
50
100.0
N
Valid Missing
Mean Mode Std. Deviation
50 0 4.36 4.00 .59796
Table: I am satisfied with the ability of Jamuna Bank employees to solve problems when they ariseAnalysis demonstrates Mean is 4.36 which prove that respondents are "Satisfied" with the ability of Jamuna Bank employees to solve problems when they arise. Mode is 4.00, which indicates that majority parts are "Agreed" with the response. By Standard Deviation .597 respondents responses have few fluctuation and responses are shut to the mean.
Figure: I am satisfied with the ability of Jamuna Bank employees to solve problems when they arise