Dutch Bangla Bank Limited
General Banking
Advanced Banking
Foreign Exchange
Reason for service frustration • • • • • • • •
Service Delay Insufficient employees Lack of training among employees Lack of well structured card division Unavailable of call center Lack of communication management and employee Lack of promotion Unable of delivery quality service
Dissatisfied Clients
Satisfied Clients
PARTResearch Design FIVE 5.1 Type of Research Design My research is limited to narrower areas. The study is conducted in Dhaka. The main focus area is in Dhaka city. So I mainly focus on narrower area rather than wider area. The time duration of the research is from July 2007 to August 2007.