Specific Protocols by Category Specific Protocols - Arrival at the Hotel/Resort Transportation to the Hotel & Welcome • Avoid transporting groups of guests who are not traveling together. Ensure that the guest shuttle is sanitized before picking up guests, that guests have access to hand sanitizer, and that the vehicle is disinfected once guests arrive at the property. • Clearly identify where guests should wait before entering the lobby, and strictly enforce physical distancing inside and outside of the property. • Guests should enter through doors which are automated, propped open, or manually operated by an employee to avoid contact. • Ensure that the temperature of each guest is taken and logged upon arrival. The selection of equipment should be dependent on the size of the property and the volume of guests. Infrared thermometers which provide a contact-less solution are recommended. Those with an elevated temperature and/or visible symptoms should be documented and moved to a designated quarantine/isolation room on the property, and the MOH contacted immediately to determine the next steps. • Disinfect these areas continuously throughout the day and upon an employee shift change.
Reservations/ Check-in • Wherever feasible allow for contact-less, digital check-in. • Inform guests of the new COVID-19 safety protocols. • Ensure that each guest has a face mask and enforce its use in all public/common areas. Where a guest does not have a mask, offer a complimentary one or have masks available for sale. • Direct guests to where they can access digital copies of the safety protocols or have these available in guest rooms. If made available in hard copy, ensure that the pages are laminated or protected inside of a vinyl sheet covering to allow for sanitization. At a minimum, guests should be provided with information on: - Steps being taken to protect employees and guests - Expectations while on property - Contact information for the Gold Standard Program Manager for health and safety concerns - Procedures for reporting suspected COVID-19 cases or possible exposure. • Where possible, utilize digital key cards. If traditional keys are used, ensure that these are properly sanitized between guests. Holding of keys at the front desk is discouraged to minimize the contact between exchanges. • Coordinate room cleaning schedule with guests to minimize contact and entry to the room (i.e. rather than daily cleaning, guest may choose cleaning every other day or every third day, depending on the length of stay).
Escort to Rooms & Luggage • Escort guests to rooms if requested, and maintain social distancing. Do not enter the guest room; inform guests that should they have a question about operating an item in the room, or accessing an amenity, to call the front desk for assistance.
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June 2020 - Belize Enhanced Hotel & Restaurant Guidelines in response to Covid-19