HOLIDAY survival
Guide
EMERGENCIES
Fortunately these are rare but easily identifiable. These are the things that have potential to be lifethreatening or cause major damage to the home and property. Such things as major flooding, overflowing hot water systems, storm damage and danger from electricity are good examples. WHAT IS AN EMERGENCY REPAIR? Under the Residential Tenancy Act, there are certain repairs that are deemed “Urgent”. These are deemed as repairs to essential services under the Act and are defined as following: • A burst water service or a serious water service leak • A blocked or broken toilet/s • A serious roof leak • A gas leak • A dangerous electrical fault • Flooding or serious flood damage • Serious storm or fire damage • Failure or breakdown of the gas, electricity or water supply to the premises • Failure or breakdown of the hot water service • Failure or breakdown of the oven or stove • Failure or breakdown of a heater or air-conditioner • A fault or damage that makes the premises unsafe IMPORTANT: Council approval is required for any pool installation (including inflatable) with a depth of 300mm or more as pool fencing laws etc apply. Please do not erect any type of inflatable pool as this is a breach of your tenancy agreement.
Scan the QR code to access our TenantBase to report maintenance, access emergency contacts and lodge notices right on your phone - no downloads required.
Electrical + Stove Problems A-One Electrical Jim Dagger Energy Australia
0410 555 666 131 535
Plumbing + Gas CoastCo Plumbing
Dan Steley
0413 776 460
Adrian Dobe
0414 188 971
Locksmiths LocksOn
IMPORTANT Please ensure your repair fits the emergency criteria before phoning the above contacts as the call out excess fee may be passed on to you if deemed not to be an emergency. Paying Rent Over Christmas You must continue to pay your rent as normal over the Christmas break. Late payments and arrears will show on your tenancy ledger and may influence your credit rating with another provider. If you pay rent in the office via EFTPOS please pay your rent in advance or online. Please be aware of our office closing dates & times below: Close Friday 22/12/22 12:00pm Reopen Monday 08/01/23 9:00am We wish you and your families a safe and Merry Christmas and happy new year. We look forward to continuing to service all of your property needs in 2024 and beyond. The McLachlan Partners Property Management Team Bruce McLachlan, Jordan Atkins, Katrina Pavitt, Tracey O’Beirne, Lisa Cooper & Lily McVean.
Are you using your
Tenant Portal & Property Connect App? Access handy information 24/7 through a secure online portal PropertyTree Tenant Portal is an online platform where you can access your property information and communicate directly with your property manager. PropertyTree Tenant Portal gives you the flexibility to have real time access to your information, whenever you need it. This easy to use online portal means you can keep all of your property information in one place. Report and track the status of maintenance requests and communicate directly with your property manager through the app. Streamline communication with the portal messaging centre.
See your invoices, payments, inspection schedules and more.
If you would like to start using this feature, please contact Jordan in our office on 4332 1155 and ask for the invitation to be re-sent and remember to check your junk mail folder. Once you receive the invitation email click on "Join Now" - You will be redirected to the Property Tree Portal page where you can set up access to the portal. The portal can be accessed at any time from our website. Property Tree Portal offers multiple options of signing up to the portal which includes: Property Tree Login (i.e. email address and password), Facebook, Google, Microsoft, Twitter or Linkedin. Download the "MRI Property Connect" App on the App Store or Google Play 453 The Entrance Road, Long Jetty NSW 2261 | P: 02 4332 1155 | E: property@mclachlanpartners.com.au www.mclachlanpartners.com.au