SM
July 1, 2011 - June 30, 2012 Annual Report
www.Work-One.org
Leadership Message
This past program year, July1, 2011 –June 30, 2012, was filled with challenges, opportunities,
accomplishments and transition. While our region, state and nation continued to face high unemployment levels and slow economic growth, Region 6 experienced some pockets of growth with new projects and business expansion – many served through WorkOne-based Job Fairs. We have also seen a major uptick in the number of requests for labor force skill and availability reports from our Economic Development partners. WorkOne Centers and their staff have experienced a steady flow of traffic in the offices despite exhaustion of Unemployment Insurance claim benefits and the decline in new claims filed. This speaks to the importance of the job preparation and placement activities conducted in the WorkOne Centers. We believe this report will demonstrate the effectiveness of the WorkOne staff in stepping up to those challenges and turning them into opportunities. During the past year, state mandated systems have been improved resulting in a more streamlined and customer-friendly service experience. Customers continue to receive the same quality service with less required paperwork until the level of customer engagement reaches a higher level. This improves staff efficiency and focus on provision of value added customer services. Our WorkOne staffs are to be applauded for their service, day in and day out, and flexibility in changing the customer flow system during this past year in response to the sheer number of individuals while working with our area businesses. This year represented the first full year under the leadership of the newly organized Board, Local Elected Officials and staffing structure. These changes have allowed the maximum level of local autonomy and operational efficiency while seeking funding in support of workforce development activities to meet needs of our workforce and target employers. In addition to dealing with resource constraints, energies have been focused on regional strategies which will result in growth and development of a higher skilled workforce. The upcoming year will undoubtedly involve more change, but hopefully more proactive than reactive. The Board is functioning with a committee structure and continues to seek strategic alliances with partners at all levels to advance the economic prosperity of the Region through closer working relationships. The alliance of Board, Elected Officials, staff, and regional stakeholders will allow for the update of our strategy to achieve economic improvement for the Region. We then will work to assure that our workforce, education and economic development investments are aligned to support that strategy and seek funding where gaps are identified. In closing, we would like to thank everyone for your confidence, your support and the sharing of your time and talent this past year. We ask for your assistance in the upcoming year in assuring that, collectively, we are doing everything we can to grow the prosperity of Economic Growth Region 6.
Rhonda Duning EGR 6 WIB Board Chair Lingle Real Estate
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Milo M. Miller, Jr. Chief Elected Official Jay County Commissioner
Barbara Street President/CEO Alliance for Strategic Growth
www.Work-One.org
Strategic Vision for Economic Growth Region 6 At the broadest level, the goals for Economic Growth Region 6 (EGR 6) are to increase personal income and increase the tax base of the region. The attainment of these goals will simultaneously benefit the businesses, government, citizens and workforce of the region.
Regional Approach
Economic Growth Region 6 strives to fully embrace regionalism by recognizing the unique qualities and needs of each of our communities while also leveraging the scope and resources of the region as a whole. This is evidenced by our relationships at the local level with businesses, Chambers of Commerce, and local officials and our partnerships at the regional level with economic development, labor, and educational organizations. Partnerships play a large role in our approach; an example of this can be seen in the fact that 30% of our regional Strategic Plan goals are focused on our relationship with our economic development partners. We seek to strategically collaborate with all of our partners in order to maximize our impact while efficiently allocating resources and generating clear goals. A key criterion for the Board and its staff when investing time and resources is to ensure that, to the extent possible, all of the communities in the region are represented in both development and delivery of these strategies. Through these strategic regional alignments we believe we can prepare the workforce to meet current and future demand in order to retain and attract quality jobs that support the goals stated above.
Targeted Efforts
The Board is committed to investing its resources in a manner that yields the greatest benefit to the prosperity of the region. This requires strategic focus. The Board establishes industry and occupation “targets” in order to focus its resources. This serves as a guide to the staff and WorkOne partners in delivering services to our job seeker and employer customers. We of course remain flexible and adaptive, but these “targets” provide a baseline that represents the goals of the region and the synchronization of individual organizations’ efforts toward a strategic vision. Development of the “targets” involves input from the Board members, staff, and many of our partners including employers, labor representatives, and economic developers. The better we can align ourselves with current and future needs of employers and the specific efforts of our economic development officials, the better our workforce will be able to quickly fill the needs of employers and also serve as an asset for the expansion and attraction of businesses. Ultimately, we strive to prepare the workforce based on demands of employers; thus, creating a just-in-time match between employer needs and worker skills. The realization of this system will be of profound value to the region as it helps provide stability of our current economy and addresses one of the key considerations to attracting further investment in the region.
Annual Report
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WorkOne Adult Services Welcome to WorkOne‌a one-stop career center focused on getting job seekers the help they need to find the job they want. Whether our customers have recently lost their job, are looking to re-enter the workforce, are new to the area or are looking for their very first job, WorkOne can help. WorkOne’s professional and experienced staff works closely with customers to understand their goals and provide services, tools and training, and help find a job that will get them where they want to go. A WorkOne Center is truly a center. It acts as a hub that, with the assistance of a Career Advisor, connects people to a variety of services and resources that can help them become employed.
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Workshops: WorkOne is our Region 6 source for a variety of workshops to assist with career planning and job searches, and WorkOne provides training at WorkOne facilities to boost the value of workplace skills and knowledge.
MindLeaders eLearning: WorkOne is committed to providing valuable training and is excited to offer the availability of MindLeaders Personal Learning Service and e-Learning courses. The courses are available through the Internet from both home and the office.
WorkKeys National Career Readiness Certificate (NCRC): A comprehensive assessment for customers. The assessment allows customers to prove that they have the basic skills for many different occupations. The customer receives a nationally recognized certification that verifies their level in Reading, Math and Locating Information.
One-On-One Assistance: The WorkOne staff provides a variety of other personalized service. These include resume assistance, career exploration and job search help. These services are provided to address the specific individual needs of the WorkOne customer.
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www.Work-One.org
WorkOne Adult Services • Occupational Skills Training: From commercial driving to welding to nursing, WorkOne can help strengthen occupational skills. In conjunction with our training providers, WorkOne delivers numerous training options. WorkOne assists in training options that include over 55 in-demand occupations within 14 categories in key industries in Region 6: Agri-Business, Healthcare, Advanced Manufacturing, Warehouse & Transportation and Contact Centers. • On-the-Job Training: Day 1 employment. This is training that happens at the workplace. Employers agree to hire job seekers that do not have all of the skills needed to be hired for a position. In return for training the employee in the needed skills, the employer receives reimbursement for training through 50% reimbursement of the employee’s wages while being trained. • ABE/GED: Adult Basic Education and General Equivalency Diploma programs offer preparation for the GED (high school equivalency) examination. The Adult Basic Education (ABE) Program provides courses to adults who test below the GED level and need to improve basic reading and math skills before they qualify to move into the GED level or, for those with a high school diploma, the opportunity to brush up on math and reading skills.
Contracted Skill Development
Represented are statistics on customers’ earnings prior to receiving services from WorkOne, as well as, earnings after receiving services from WorkOne.
Dislocated Workers
The goal of investing funding into these skill development activities is to assist customers to acquire the skill sets which will increase their earnings potential Wages Prior Wages After Receiving while meeting our employer demand for to WorkOne Services From WorkOne skilled workers. $14.10 $14.10 Training
No Training
$15.57
$13.46
Dislocated workers are those individuals who have lost their job through no fault of their own. This could be through a mass layoff or a plant closure. Those dislocated worker customers who did receive training earned an additional $.64 per hour even though their average wage prior to their layoff was $1.47 per hour lower than those dislocated workers who did not receive training.
Adults
Adults are any individual who was not earning self-sufficient wages at the time of enrollment into WorkOne services. Many of the customers who were enrolled had Wages Prior Wages After Receiving not worked in the previous 6 month time frame to WorkOne Services From WorkOne therefore showing no earnings prior to coming to $ $14.52 Training 0.74 WorkOne. This is why the wages prior to coming to WorkOne were less than minimum wage. $ $
No Training
4.97
11.52
There is a difference of $3.00 in the amount of wages an adult customer earned who received occupational skills training over a customer who did not. Although for those who did not receive occupational skills training but did receive other services through the WorkOne Centers, there was still an average gain of $6.55.
Annual Report
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WorkOne Adult Services WorkOne Eastern Indiana served more than 20,000 individuals from July 1, 2011 through June 30, 2012. Each of the 20,000+ individuals has had the opportunity to utilize WorkOne services that could assist them in increasing their skills. The one thing that all had in common was the desire to increase their income. Many had lost their jobs and others were only barely getting by with their limited income. At times the skill gap is small and WorkOne can assist with closing the gap and getting the customer quickly back to work. This may include assisting with such things as a certification, work tools, uniforms or just brushing up on job seeking skills. At other times there may need to be an entire career change. This requires significant time and energy for both the customer and the WorkOne Career Advisor. The customer and Career Advisor must review demand occupations and compare to existing skill sets to see if there may be a career pathway that is a natural fit to the existing skill sets. If not, exploration will continue so that the customer can make an informed decision on a career in a demand occupation that matches well with the customer’s interest and aptitude. Once a career is identified, a plan is developed that will assist the customer in reaching their goal of employment. Customers receive many services from the WorkOne system but not all services that customers need are offered through the WorkOne Center. Many customers have multiple needs and some of those needs are beyond the scope of WorkOne. Therefore, WorkOne has developed partnerships with several agencies that assist in meeting the needs of the customer so that they can fulfill their dreams. With these strong partnerships it allows WorkOne to serve customers with multiple needs but with the common goal of making a positive difference in their lives. A list of many of these partners is included in this Annual Report.
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www.Work-One.org
WorkOne’s young adult resources help youth navigate work issues. When you are a young adult, getting a good job can be a tough process. Young adults can get the experience, training, and job search skills they need by starting at their nearest WorkOne Center. WorkOne offers all types of materials, Internet links, job fairs, and resources to help young adults find a great job and plan a career.
Youth Serve d 321
Youth aged 16-21 are served in all nine counties based on income eligibility criteria – Blackford, Delaware, Fayette, Henry, Jay, Randolph, Rush, Union, and Wayne. Available services include: Assessment and skill identification; Guidance and counseling; Alternative school, tutoring/study skills training/dropout prevention; Occupational skills training; Leadership development; Paid work experience; Opportunity for summer employment linked to academic and occupational learning; Supportive services.
Jobs for America’s Graduates (JAG), a component of the YouthWorks Program, is a dropout prevention / school-to-career program taught in a classroom setting in three high schools in Region 6 - Blackford High School (Blackford County), Connersville High School (Fayette County) and Muncie Central High School (Delaware County). The goal of JAG is to rved e keep young people in school through graduation and put them on a S JAG 133 path to a career or higher education.
Annual Report
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BUSINESS SERVICES TEAM PROVIDES FAST TRACK RESOURCES The WorkOne Eastern Indiana Business Services Team provides our Economic Growth Region 6 Employers with quick and easy access to all of WorkOne’s services, facilities, information, tools and resources. The Business Services Team takes the chaos off of the employer’s desk. To accomplish this we become: • A Business Services Representative to help access the full array of WorkOne’s talent search and business services for building a stronger workforce. • A Staffing Specialist when an employer needs to identify qualified candidates to fill job openings. • A Recruiter when an employer has hard-to-fill job openings, is working to attract new talent, and to pre-screen candidates for quality referrals. How do we measure our success? We measure our success by creating successful and satisfied customers. A satisfied customer is one who is pleased with our service, satisfied with the outcome, returns to use our service, and refers us to others. • We measure our success as Business Services Representatives by the friendliness, speed, and accuracy with which we answer our customers’ requests; • We measure our success as Staffing Specialists by the number of qualified candidates we identify to fill job openings; and • We measure our success as Recruiters by the number of hard-to-fill openings we help employers fill.
“WorkOne filters out a lot of people before they come to us for job openings and WorkOne also brings in qualified people we wouldn’t have found without them. We have been very active in, and happy with, the On-the-Job Training program. Everyone who applies here has to apply thru WorkOne.” James Jarrett - Omega Enterprises, Winchester, IN
“If we need to hire new employees, we can get qualified applicants through WorkOne in the very first round of interviews. WorkOne applicants have already been screened for our specific needs through a variety of assessment tools. The quality of applicants is much higher than what we were seeing before WorkOne.” Jamie Trimble - Grede, LLC, New Castle, IN “We found out about WorkOne through an economic development professional in Wayne County when we first moved here. They connected us with a WorkOne Business Services Representative. DOT needed to hire a lot of employees. WorkOne held our first job fair for us. The WorkOne staff in East Central Indiana are very dedicated and strong advocates for the people they serve. They know a lot about a lot! And they will do all that it takes to take care of the people needing help.” Tim Loyd, DOT Foods, Cambridge City, IN
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www.Work-One.org
Annual Report
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Occupations in Demand
Financial Summary July 1, 2011 - June 30, 2012 Alliance for Strategic Growth, Inc. (ASG) is a 501(c)(3) Indiana non profit tax exempt corporation organized in 2002. All financial statements are prepared using the accrual basis of accounting in accordance to principles generally accepted in the United States. Reporting is compliant with US Office of Management and Budget Circular A-133. ASG’s audit is conducted in accordance with auditing standards generally accepted in the United States and the standards applicable to financial audits contained in Government Auditing Standards issued by the Comptroller General of the United States.
Total Funding
$6,420,829
Expenses 1
Customer Training Expense
$590,812
WorkOne Service Expense
$3,159,485
Board & Management Support Expense
$1,080,978
Total Expense
$4,831,275
Ending Balance
$1,589,554
2
$1,473,493
3
$116,061
4
$0
Carried Forward To Program Year (‘12-’13) Returned To IN Dept. Workforce Development Due To Funding Restrictions Other Funds Returned To IN Dept. Workforce Development
1 2 3 4
Excludes funding for state contracted staff and Trade Adjustment Assistance (TAA) contracted funds. Multi-year funding and planned under spend to offset subsequent year funding reduction. Funding returned due to restrictions outside of Corporate control. Funding returned within Corporate control.
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www.Work-One.org
Return on Investment Given the diversity of WorkOne customers and service offerings, it is difficult to capture the complete impact of the workforce system in Region 6. However, the approach below attempts to do so by measuring the impact of the 4,126 WorkOne job seekers who became employed. This Return On Investment method shows how the value of the investment in workforce development is borne out over time as employment produces three significant “returns”: 1) wages earned 2) taxes paid 3) reduction in public assistance. Wages earned obviously have a huge impact on the individual and family, but also on the community as those wages are spent in the local economy. Further benefiting the community are the taxes paid on those wages (accounted for here: state income tax, federal income tax, and FICA) and the reduction in public assistance (accounted for here: state unemployment insurance, food stamps, and TANF). By adding together the benefits in these three areas generated by these individuals working for three years, the Region 6 WorkOne system shows a return of $35 for every $1 of public expenditure. This analysis is simplified in its approach and certainly underestimates the full value of the WorkOne system. Many areas are unaccounted for such as the impact in the lives of our Youth clients or improvements to companies’ bottom lines through training reimbursements and countless benefits of a higher skilled workforce. Even with this conservative method the outlay of nearly $3 dollars in workforce investment funding will generate over $160 Million of return in the next three years.
Annual Report
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Economic Development Organizations Blackford County Economic Development Corp................................Hartford City Economic Development Alliance...............................................................Muncie Connersville Economic Development Group......................................Connersville Eastern Indiana Development District.................................................New Castle Energize-ECI..............................................................................................Muncie New Castle-Henry County Economic Development Corp......................New Castle Jay County Development Corp.................................................................Portland Randolph Economic Development Corp.............................................. Winchester Rush County Economic & Community Development Corp.......................Rushville Union County Development Corp..............................................................Liberty Wayne County Economic Development Corp........................................ Richmond
East Central Indiana Local Elected Officials Executive Council Commissioner Bart Barker.............................................................Fayette County ** Commissioner Denny Burns....................................................Wayne County Commissioner Scott Confer........................................................Blackford County Commissioner Bill Cronk..................................................................Henry County Mayor Steve Croyle...................................................................City of Winchester Commissioner Don Dunnuck..................................................... Delaware County Mayor Randy Geesaman...............................................................City of Portland Mayor Ben Hodgin................................................................ City of Hartford City Mayor Sally Hutton................................................................... City of Richmond Commissioner Ken Master.................................................................Rush County * Commissioner Milo M. Miller, Jr....................................................... Jay County Mayor Mike Pavey....................................................................... City of Rushville Commissioner Troy Prescott.......................................................Randolph County Town Council President Robert Ratchford....................................City of Yorktown Town Council President Chris Rosenberger..................................... City of Liberty Commissioner Tony Talbert..............................................................Union County Mayor Dennis Tyler.........................................................................City of Muncie Mayor Leonard Urban............................................................. City of Connersville Mayor Greg York.......................................................................City of New Castle * Chief Elected Official ** Vice Chair
Corporate Board of Directors Name Company Greg Alexander...................................................... Intat Precision, Inc., Rushville Stuart Armstrong.................................................. Pacesetter Bank, Hartford City Gary Barrett.............................................................Country Mark Co-Op, Liberty * Ron Best...................................Communications Electronics, Inc., Connersville
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Cindy Brown.................................................... Vocational Rehabilitation, Muncie Terry Brumley......................................................Whittinger & Company, Muncie Fred Davis.........................................................U.A.W. C.A.P. Council, Winchester Dorothy Douglass................................................................ MutualBank, Muncie Rhonda Duning.......................................................Lingle Real Estate, Richmond Joseph Evans......................................................Carpenter’s Local #1016, Muncie Mark Goldman...........................................Pennville Custom Cabinetry, Portland Bob Grewe.........................................New Castle-Henry County EDC, New Castle Tony Hart..........................................................................Lifetouch, Inc., Muncie Robert Hobbs................................New Castle Area Career Programs, New Castle Dr. John Robert Jeffs............................................. Innovation Connector, Muncie Emily Jerman-Brown........................... IU Health Ball Memorial Hospital, Muncie Kurt Kegerreis.....................................National ABLE Network, Inc., Indianapolis Tim Kumfer..............................................Faith Based Organization, Connersville Milo M. Miller, Jr...................... Local Elected Officials Executive Council, Portland Kevin Polivick....................................................... Interlocal CAP, Inc., New Castle Jim Riggle.........................................................Indiana Michigan Power, Muncie Rick Taylor................................................................Delaware Dynamics, Muncie Chip West.................................................... Fraley & Schilling Trucking, Rushville Bob Williams...................................................Bader Mechanical, Inc., Richmond ** Brad Wilson............................................. Wilson Lawson Myers, Connersville Dennis Wimer....... Indiana Department of Workforce Development, Indianapolis * Chair ** Vice Chair
Past Directors Wayne Blevins, E. Roy Budd, John Carl, Gail Chesterfield, Tim Loyd, Faron Parr, Sonya Paul, Tim Rogers, Jerry Sprouse, Vicki Tague
Ex Officio Board Committee or Youth Council Member Cindy Cash.................................................John Jay Center for Learning, Portland Milton Eley...............................Whitewater Technical Career Center, Connersville Rusty Hensley.................................... Richmond Community Schools, Richmond Laura Holcomb........................................ Parent of Youth Participant, Springport JoAnn King..............................................Parent of Youth Participant, New Castle Holly Lee.............................................................Past Youth Participant, Kennard Jo Ann McCowan......................................... Muncie Community Schools, Muncie Vicki Tague...................................... Jay County Chamber of Commerce, Portland
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Partnership Organizations 21st Century Scholars Blackford County School Corporation Community & Family Services, Inc. Community Action of East Central Indiana Delaware County College Success Coalition Experience Works Fayette County School Corporation Hillcroft Indiana Department of Workforce Development Interlocal Association Interlocal CAP Ivy Tech Community College Jay School Corporation John Jay Center for Learning Muncie Community Schools National ABLE Network, Inc. New Castle Area Career Programs Pro Resources Richmond Community Schools U.S. Dept. of Labor Wage & Hour Veteran County Service Officers Veterans Upward Bound Program Vocational Rehabilitation Services Wayne County College Success Coalition Whitewater Technical Career Center Youth Opportunity Center
Our Funders & Contributors Alliance for Strategic Growth, Inc. Thomas and Vikki Armstrong Ball State University Carla Beard Blackford County Community Foundation Blackford County Economic Development Corporation Coldwell Banker Lunsford Indiana-Kentucky-Ohio Regional Council of Carpenters No. 1016 Rob Cleveland Connersville High School Corner Realty, LLC Delaware County College Success Coalition EB Wipfli, LLP ECI Human Resource Association
Annual Report
Experienced Office Solutions Melissa Glidden Photography Jaime Hamm Indiana Department of Workforce Development Indiana Governor’s Education Roundtable Indiana Michigan Power Interlocal Association IU Health Ball Memorial Hospital Ivy Tech Community College (of Richmond & Muncie) J.C. Penney, Inc. Jay County Chamber of Commerce Jay County Development Corporation John Jay Center for Learning Ken Kline Vicki Long Miller Corporation Muncie-Delaware County Economic Development Alliance Northwest Indiana Area Health Education Center Old National Bank Pacesetter Bank Payne Village Shopping Center PFP Real Estate Prime Trust Financial Pro Resources Staffing Services Raymond James Financial Services Beth Rhodes Richards Restaurant Rush County Economic Development Corporation Janet Sidell STAR Financial Bank Stoops Automotive Group Barbara Street Mayor Dennis Tyler, City of Muncie VIA Credit Union Timothy and Linda Wallace Wayne County EDC Scott West Whitewater Technical Career Center Whitinger & Company Barbara Wilson Wilson Lawson Myers Insurance WorkOne Eastern Indiana
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Blackford County
CENTERS From left to right: Sandy Bost, Cody Harris, Mark Bolinger, Phil Lyons Not pictured: Heidi Hosier-Quinones
From left to right, back row: Jill Havens, Cathy Zimmerman, Chad Wlodarek, Art Bartley, Christi Martzall, Cathy Moore, Debbie Duke
Delaware County
From left to right, second row: Randy Huffman, Nancy Paul, Charlie Brooks, Melody Holloway, Sheriene Knox, Elaina Hutchison From left to right, third row: Shauna Gibson, Cindy Morgan, Lori Grice, Alicia McKibben, Elaine Study, Billie Steed, Jerri Tucker From left to right, front row: Diana Carman, Vicki Rhum, Charlotte Hahn, Jean Cool, Joanne Charles, Randall Sims Not pictured: Debbie Clements, Anthony Murphy, Tina Tanner, Chris Biddle-Walker, Greg Maynard, Lyons, Sonya Paul, Nicole Jenkins
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CENTERS
From left to right, back row: Anne Morrow, Meghan Alexander, Lola Alley, Heather Flanigan From left to right, front row: Nicole Edwards, Jared Lanich Not pictured: Hoggan Tevis
Fayette County
From left to right, back row: Vickie Jones, Leslie Shaul, Jodi Springer, Chad Breeding From left to right, front row: John Passmore, Staci Selke, Lora Coffey, Kim Criswell Not pictured: Patty Marti
Henry County
Annual Report
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From left to right: Tamra Case, Jacob Durham, Tonya Roser
Jay County
Randolph County
From left to right: Danielle Baker, Tony Brotz, Karen Ullom, Lisa Price
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CENTERS
Wayne County
From left to right: Sheila Wright and Jenni Gilbert
Rush County n, Bob Hays, Cherry Harvey, mas, Erin Wadsworth, Keith Lehma Tho tt Sco , son Ma Jo la Car : row k From left to right, bac Brandi Booher, Marybeth Whisman sey, Joyce Imhoff, lissa Perdue, Tricia Price, Janet God Me , ney Cha Pam n, Joh St. cia Aca : From left to right, front row Blackwell Carla Metzger, Cathy Horton, Diane , Patty Kelley, Violet Tollett Not pictured: Gail Martin, Brian Rea
Executive Team
From left to right, back row: Cathy Cross, CFO, Janet White, JAG Manager, Stephanie Goodman, Executive Assistant, Kelli Miller, Financial Coordinator, Barbara Street, President/CEO From left to right, front row: Dave Koesters, Director of Human Resources, Kay Bishop, Accounts Payable/Quality Assurance, Tracy Dishman, Director of Marketing, Jacob Everett, Director of Planning & Research Not pictured: Karen Bailey, Associate Director of Operations, Mellisa Leaming, Director of Operations, Tonia Schultz, MIS Specialist
Annual Report
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GOLD LEVEL
SILVER LEVEL
PLATINUM LEVEL
Thank you for your support
SM
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PARTNERS
of Annual Meeting 2012!
Annual Report
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Oversight provided by Alliance for Strategic Growth, Inc. Funding provided by the Indiana Department of Workforce Development
The WorkOne System is an equal opportunity employer and does not discriminate in the programs and services offered. Auxiliary aids and services are available upon request to individuals with disabilities. Call (800) 743-3333 for TDD/TTY relay service.