MBA's Service & Parts Managers 20 Group Meeting Correspondence and Preparation

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(To all Members)

Final Meeting Details

(To

Final Meeting Details - Email

Approximately 7-10 days before the meeting, each participating member will receive an email providing the participant with the documents and forms they'll need to prepare for the conference, such as the meeting agenda and so forth Participants are asked to review the information and bring the attached forms to the meeting.

20 Group Meeting Agenda - Email

The meeting agenda summarizes the anticipated meeting content for the attending managers and dealers for both Day 1 and Day 2 (Best Ideas/Best Practices are only held in the spring/summer meetings) Our outline includes the expected start and end time, the Financial Composite review, the "Best Idea Session Ballot," and additional discussion topics

Financial composites are created from the dealership's financial statement or iExam reports. Our composite allows members to compare their department's performance with the other 20 Group managers.

Financial Composite

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During the meeting, the managers review the total 20 Group's service and parts financial performance information. Each represented dealership is assigned an anonymous dealer number for identification purposes during group discussions. (Please note that no specific dealership identification is shown or discussed in our Financial Composite. The dealership's financial information is indiscernible to everyone in the meeting except the dealership's participating managers.) The Financial Composite book MBA produces using the participating dealers' actual financial statement figures or iExam reports

In our Service & Parts Managers 20 Groups, members can view their actual numbers against the rest of the group, inviting them to discuss and evaluate one another's best practices to improve their results

During the Composite review, participants are asked to perform a case study on one attending dealership's financial results The manager(s) may or may not choose to identify themselves during this review Recommendations from the entire group are discussed for that dealership's consideration or implementation

MBA's Service & Parts Managers 20 Group

Best Idea/Best Practice & Breakout Sessions

Best Idea Session Ballot (To all Members)

Best Idea Session Ballot* - Handout

Included in our emailed documents is the "Best Idea Session Ballot" Each participating dealership presents one of its best ideas that has been proven successful for its service or parts departments All participants will vote on the best ideas, and two winners will receive a cash prize *Best Ideas/Best Practices are only held in the spring/summer meetings

Two Part Discussion Form (To all Members)

Breakout Sessions - Handout

Information sharing and peer accountability are at the heart of each 20 Group meeting Each meeting has a minimum of one planned breakout session to encourage improvement: a work-topic breakout session and a service managers-only / parts managers-only session

The group is divided in half in the work-topic session, and the moderator facilitates an idea-sharing dialogue on a topic pertinent to service and parts managers.

In the Service Managers only & Parts Managers only sessions, participants are grouped based on their managerial positions, wherein they use the Two Topic Discussion Form to canvass issues specific to their departments

Service & Parts Managers 20 Group Management provided by

MBA Dealer Services, LLC

20 Group Websitewww.FixedOps20Groups.com

(For Members in Good Standing)

20 Group Website

Our website is used for four essential functions:

Promoting the Service & Parts Managers 20 Group concept for both CDJRARF dealerships and MIXED dealerships

Providing various information for web visitors and members

Providing meeting information for web visitors and members

Providing accrued information from 20 Group meetings, eg, Best Practices, Pay Plans, etc

MBA 20 Group Facebook & Twitter Pages

(For Members in Good Standing)

MBA 20 Group Facebook & Twitter Pages

Our Facebook and Twitter pages are used to support members through social media Both pages are exclusively used to promote Member's blog questions, 20 Group news updates, meeting announcements, meeting reminders, best practices, videos, photos, and more of the 20 Group body to its members

MBA Dealer Services, LLC monitors this page for the rare occurrence of unprofessional interplay, detrimental posts, and security infractions