MBA Service & Parts Managers 20 Groups

Nothing is more rewarding than information sharing and peer accountability that being a member of a Fixed Operations 20 Group offers managers' professional development. This learning experience invites you to share your drive for excellence with your Service & Parts Managers and watch them drive more success to you, your dealership, and your customers!

You know the strong impact 20 Groups have had on Dealers' and General Managers' successes. So, consider the benefit of a Service & Parts Managers 20 Group for all your fixed operations department heads Enrolling your fixed operations managers in an MBA Service & Parts Managers 20 Group demonstrates that you are serious about building professional competencies and cultivating high performance in your Service and Parts Departments This professional development opportunity will ensure they have the proper skills to manage today's automotive challenges

Our MBA Service & Parts Managers 20 Group concept is straightforward: bring service and parts managers from CDJRARF or MIXED Manufacturer dealerships to exchange best practices, ideas, and strategies

Our 20 Groups are designed for freshman to senior Service Managers, Parts Managers, General Managers, and Dealers who want to increase fixed operations profit, improve customer retention, and learn new business practices.

These two-day meetings mirror Dealer 20 Groups in an organizational format We discuss department financials, best practices, and topics pertinent to today's dealership service and parts environment

Each dealership is encouraged to have the Service Manager and the Parts Manager attend the meeting together However, managers may attend without their counterparts Dealer Principals or General Managers are also encouraged to participate with their managers.

Our 20 Group Moderators

MBA Service and Parts Managers 20 Group moderators are known for their real-world, fixed operations experience. Our Service and Parts Managers 20 Groups are recognized for these same strengths. All MBA 20 Groups are moderated by a veteran fixed operations manager or former dealer who understands the day-today pressures and accomplishments that your service and parts managers experience daily

Although our professional MBA moderators will facilitate the meetings, members can build a unique agenda with relevant and essential topics Our moderators' expertise, insights, and experiences can be a valuable part of your dealer network fixed operations, just as your input, as a dealer or general manager, is essential to them

"I learned many things from Mark, and all the other Service and Parts Managers/Directors

I highly recommend attending if you have the chance"

Davyn

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Why Should Service & Parts Managers Consider Joining?

MBA Dealer Services, LLC, provides two types of Service & Parts Managers 20 Groups. To begin with, they will be in an active group of their peers from like-brand dealerships, whom all want to participate in a no-nonsense forum to improve service and parts sales, profit, and customer satisfaction

Furthermore, attendees are provided service and parts financial composites to compare their performance against industry benchmarks and one another anonymously (All composite dealership information is anonymous to everyone except that dealership's attending managers and the moderator.)

Service and Parts Managers will share ideas and best practices relevant to their departments

Finally, there are always opportunities to discuss relevant subjects, compare notes, fine-tune processes, and explore new ways of maximizing profits.

Why Should Service & Parts Managers Consider Joining?

Your Advantages:

No long-term contracts: our member CDJRARF and MIXED dealerships continue to do business with us because they want to

All our meetings are hybrid, both in-person and virtual (everyone attends the same session) Members choose how they wish to attend.

We have in-house processing and data management; we NEVER send or share your information with a vendor.

MBA Dealer Services, LLC has designed our 20 Groups to encompass all size dealerships for comparison purposes (the reason for average per month statistics).

Our meeting composite compares your service and parts numbers to NADA's industry data benchmarks.

Our 20 Group members benefit from the overview of both Service and Parts Department financial data by comparing their dealership numbers against YOY, rates-of-change, Group averages, all 20 Group averages, and best-in-class dealers

Your Moderator will lead your 20 Group and provide a professional analysis of the membership department's financial performance, along with expert advice and industry knowledge

Access to an assortment of fixed operations 20 Group ideas, and best practices

Discussions of other Service and Parts Best Practices will generate solutions that members can take back to their dealerships for future implementation.

Access to online resources and reports that allow members to dig deeper into their fixed operations data.

Unless there are extraordinary circumstances, your CDJRARF and MIXED 20 Group enrollment fees will never increase! (Members would be advised that your 20 Group would have to vote to accept your enrollment fees are renewed yearly, eg, two consecutive meetings, and paid by the due date) 20 Group Members may attend any meeting anywhere they choose; of course, we hope they stay with the 20 Group they initially enrolled with, but it is nice to travel to different conferences

When two managers initially enroll from the same dealership, one may switch out in the fall meeting or the following spring meeting with someone from the same dealership

All 20 Group members may attend any other spring or fall meeting virtually without charge (they must be a member in good standing).

Your Moderator is available online, by appointment, to review your department's financials, processes, ideas, or anything you wish to discuss without charge as part of your CDJRARF and MIXED 20 Group membership (must be a member in good standing).

Many of our 20 Groups meet at destination locations and bring their spouses, significant others, and families

Our 20 Group meetings are hybrid, both in-person and virtual You choose how you wish to attend