Cummins Team Talk | Issue 37

Page 10

IMPROVING CUSTOMER EXPERIENCE

Asia Pacific customer experience improvement ideas

All stakeholders matter to us, but our customers, in particular, are at the heart of all we do.

Recognition

We work hard to understand their challenges and we are endlessly responsive to their needs. We are excellent listeners – because every Cummins customer is unique.

The first 50 idea submissions will go into a draw to win one of five vouchers.

Do you have an idea for a customer experience (CX) improvement or an idea to help our customer-facing team members deliver excellent CX?

The three best ideas per region will each win a voucher.

After 12 months, the idea that created the biggest impact will be eligible to win the Customer Experience Award. Click here to review all voucher amounts.

We’d love to hear it! Please submit your suggestions for CX continuous improvements that have the potential to positively impact our customers’ experience with us. We welcome all your suggestions – please submit suggestions in local language if that’s easier for you. Use this QR code to submit your suggestions for CX:

10 DEC 2021

Team Talk – powering your voices across Cummins Asia Pacific


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