LAKE TRAVIS ISD CUSTODIAL SERVICES
PROPOSAL
REQUEST FOR PROPOSAL CUSTODIAL SERVICES 21-012 RFP
PRESENTED TO: LAKE TRAVIS ISD ANGIE MARSH
PRESENTED BY:
ABM EDUCATION MATT CONCEPCION
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A Special message from ABM’s President to LAKE TRAVIS ISD
DIGITAL PROPOSAL & WEBSITE https://www.laketraviscleaningpartnership.com/
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EXECUTIVE SUMMARY ABM - A TRUE PARTNER FOR LTISD “ABM stands ready as your trusted partner, supporting your mission of emphasizing scholastic excellence and provide students the foundation to be successful in their chosen endeavors”
Dear Angie, Lake Travis has had quite the school year. Your team faced the pandemic head-on, successfully reopening your doors and getting students safely back to the classroom. Despite the obstacles, your faculty and students have found ways to make this past year a tremendous success. Sonny Wang recently won the state championship in the 100m freestyle. Your soccer team has also had considerable success with an unbeaten record. Lastly, your academic ratings have remained outstanding. These are just a few of your many accomplishments. That said, in large part, you’ve done it alone. We at ABM are proposing a true partnership, moving past the notion of just a facilities provider and into the realm of trusted confidant. Helping you create the best possible places to learn and nurture students aspirations. To do this, we’ve focused on the following areas of your key commitments. VI. Provide a safe and secure educational setting for students and staff. Our solution provides the utmost quality. In this context, quality means not only clean campuses and buildings but an environment that’s disinfected and genuinely safe. We ABM implement processes and standards that are based on decades of experience - giving your team the confidence to go about their business. Furthermore, we’ve proposed a world-class safety program that incorporates the very best-practices from a variety of industries. The result is keeping your campuses in operation and secure in an highly uncertain world.
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EXECUTIVE SUMMARY ABM - A TRUE PARTNER FOR LTISD VII. Vigorously pursue enhancement of the district’s capacity to provide conditions for quality teaching and learning within the parameters of fiscal capacity and responsibility. We at ABM understand this commitment and have proposed a solution with highly-competitive yet sustainable pricing. We’re looking past just winning your business but effectively providing your the levels of service your team demands well into the future. Moreover, we want to help you improve “conditions for quality teaching and learning” by contributing $10,000 annually to student scholarships and $600,000 in up-front capital investment to give your team the freedom to invest in programs and students of your choosing. In summary, we truly look forward to our potential partnership, and know that our futures are truly bright together.
Respectfully,
Matt Concepcion
Janet Kinney
Matt Concepcion ABM Director of Business Development
Janet Kinney ABM Regional Vice President of Operations
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LAKE TRAVIS ISD PROPOSAL TABLE OF CONTENTS TAB I - CERTIFICATIONS................................................................................................................7 a. Attachment A...................................................................................................................................8 b. Attachment B.................................................................................................................................10 c. Attachment C.................................................................................................................................11 TAB II - PROPOSAL RESPONSE................................................................................................12 a. Meet the LTISD Team...................................................................................................................13 i. Additional LTISD Resources......................................................................................................14 b. Proposal Objectives.......................................................................................................................15 c. Cleaning Methodology.................................................................................................................16 i. The Solution Model......................................................................................................................17 d. Safety Program..............................................................................................................................18 e. Our Approach To Staffing............................................................................................................19 f. Employee Programs.......................................................................................................................20 g. Training Programs........................................................................................................................22 h. Transition Framework..................................................................................................................23 i. Transition Methodology................................................................................................................24 i. Community Programs...................................................................................................................25 j. Value Additions..............................................................................................................................26 k. All ABM Services..........................................................................................................................27 l. Total Cost of Ownership................................................................................................................28 m. EnhancedCleanTM.........................................................................................................................30 n. EnhancedFacilityTM.......................................................................................................................31 o. Insurance........................................................................................................................................32 p. Supply List......................................................................................................................................34 11651 PLANO ROAD, SUITE 200, DALLAS, TX 75243 (346) 217-9058 | MATTHEW.CONCEPCION@ABM.COM WWW.ABM.COM/EDUCATION
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LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
LAKE TRAVIS ISD PROPOSAL TABLE OF CONTENTS TAB III - ATTACHMENT D (BUSINESS HISTORY AND EXPERIENCE).......................35 a. Business History and Experience................................................................................................36 i. ABM Overview............................................................................................................................36 ii. ABM in Texas..............................................................................................................................37 b. Relevant References.......................................................................................................................38 i. Portfolio and Associations..........................................................................................................39 c. Quality Control..............................................................................................................................40 d. Financial Performance..................................................................................................................42 TAB IV - COST PROPOSAL..........................................................................................................47 a. Detailed Pricing.............................................................................................................................48 b. Part I - Square Footage.................................................................................................................49 c. Part II - Hourly Rates / FTEs.......................................................................................................50 d. Additional Charges.......................................................................................................................51 e. Detailed Pricing Breakdowns.......................................................................................................52 TAB V - ADDITIONAL DOCUMENTATION..............................................................................53 b. Form 1295.......................................................................................................................................54 c. Conflict of Interest.........................................................................................................................55
11651 PLANO ROAD, SUITE 200, DALLAS, TX 75243 (346) 217-9058 | MATTHEW.CONCEPCION@ABM.COM WWW.ABM.COM/EDUCATION
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LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
TAB I
CERTIFICATIONS
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ATTACHMENT A PROPOSAL CERTIFICATIONS & AFFIRMATION
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ATTACHMENT A ADDENDUM #1
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ATTACHMENT B FELONY CONVICTION NOTICE
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ATTACHMENT C EXCEPTION TO TERMS OVERVIEW:
ABM views contract documents as the cornerstone of our relationship with each client. To achieve the mutual goal of service satisfaction, ABM believes it is in our client’s and ABM’s interest for the contract documents to accurately reflect both parties’ understanding of the requirements and intentions. If ABM is the successful bidder, ABM requests the opportunity to enter negotiations regarding the terms of the Contract to be entered between the parties. Should ABM be the successful bidder, we look forward to discussing these concerns in further detail. • A provision allowing for increases in price by ABM for other factors beyond ABM’s reasonable control, including but not limited to, government increases to minimum, prevailing or living wages, benefits, or healthcare, and increases required by collective bargaining agreements, if applicable. • A provision allowing for increases in price at the end of each 12 months based on the greater of 3% or the annual Consumer Price Index for All Urban Consumers (CPI-U) increases not to exceed 5%. • A provision allowing a mutual termination for convenience upon 120 day written notice. • ABM’s indemnification obligation, limitation of liability and warranty as set forth in the attached Contract and to only claims caused by the negligence, misconduct, or other fault of ABM, its agents and employees, and which arise out of work performed under this Contract. • Slight adjustments to the insurance requirements, which do not reduce the amount of coverage but rather restructure the language to comply with ABM’s insurance policies. • A provision that provides for a 60 day written notice and a 30 day Cure Period prior to any term for cause/ default.
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TAB II
PROPOSAL RESPONSE
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MEET THE LTISD TEAM LEADERSHIP BIOGRAPHIES REGIONAL VICE PRESIDENT JANET KINNEY
SENIOR REGIONAL DIRECTOR MARK DEXTER
REGIONAL DIRECTOR OF OPERATIONS
Biography: Janet has 30 years’ experience in the service industry. She has held several leadership positions in ABM, and is now focused on customer service, growth and development of management teams. She is responsible for quality, client retention, business development and profitability goals.
Biography: Mark joined ABM in 2000. He oversees 18 custodial accounts in K-12 and Higher Education totaling 20 million square feet in Texas. Mark also oversees grounds accounts totaling 1,000 acres. He also has been instrumental in several start-ups throughout the state.
Biography: Tracy has been with ABM since 2002. Currently, he provides management support of ABM’s custodial and grounds programs to education clients in central and south Texas. He brings a wealth of K-12 and higher education custodial and grounds experience having extensive knowledge of new account startups, employee transition and training, multi-campus services as well as quality assurance all within academic, residence life, administrative, clinical, and athletic custodial and grounds management programs. Tracy is also a graduated from the University of Texas at Arlington.
Janet attended the University of North Texas and has a BBA with double majors of Admin Management and Marketing.
Mark graduated from the University of Tennessee with a degree in Hotel and Restaurant Management with double majors of Admin Management and Marketing.
TRACY KNOX
WHY THEY’ RE THE RIGHT TEAM FOR LAKE TRAVIS ISD • A collective facilities management experience of over 75 years • A plethora of similar nearby accounts to draw resources and best-practices • Local Texas team that understands your environment and challenges
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ADDITIONAL LTISD RESOURCES STANDING-READY TO SUPPORT LTISD CLIENT ENGAGEMENT LACEY WITHERS Ms. Withers has more than 10 years of experience with ABM facilities management and sales leader. As VP of Client Engagement & Solutions she leads ongoing facility strategy calls, supports operations in developing clear expectations, accountability, customer alignment and supports the Customer Business Review process.
ENVIRONMENTAL HEALTH & SAFET Y MARIO SOLIS Mario is currently assigned to the Education team for Safety and Training support for the Western U.S.. He has over 10 years of facilities management experience, specializing in Facilities Operations and Facilities Safety. He has been a dedicated member of the company since 2014.
HUMAN RESOURCES CLAY ELLIS Clay over 25 years’ experience in risk management and human resources administration. He joined ABM in 1995. His current responsibilities include handling Human Resource administration and overseeing risk management in the Education Division. Clay has Certifications from the National Playground Safety Institute and OSHA 500 Qualifications Course.
SERVICE EXCELLENCE ANTHONY CARONCHI Anthony joined the ABM Education team in 2016, and now serves as the Senior Vice President of Service Excellence. His job priorities include ensuring transparency, consistency and accountability to provide Service Excellence to our clients. He focuses on key initiatives that have the greatest impact on service.
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PROPOSAL OBJECTIVES HOW WE INTEND TO HELP ABM
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SUSTAINABLE FINANCIAL PERFORMANCE You made it clear throughout this process that Lake Travis’ primary goal is to have the most efficient solution possible. We at ABM have done just that; our proposal drives financial performance with low pricing and capital investment. More importantly, our proposal is a sustainable solution that looks past the start of services and ensures that you have healthy, clean, and safe campuses.
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IMPROVED QUALITY OF SERVICES For the most part, your campuses are in relatively good condition. That said, we’ve identified a few areas for small/ incremental improvements. More specifically, scrubbing and waxing floors to ensure proper disinfection. Also, arraying staff to provide coverage during the day to tackle work as it occurs but focusing on a more thorough cleaning during the evening to elevate service quality. Floors waxed but not stripped and scrubbed
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UNRIVALED CREDIBILITY & EXPERIENCE You must have a partner with experience and credibility to deliver on their promises. ABM is just that; we are the largest and most trusted facilities management partner in Texas and the nation. Furthermore, we have enough account density and support to become the trusted partner that’ll be able to tackle any of the challenges Lake Travis ISD may encounter.
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CLEANING METHODOLOGY MAKING LTISD THE BEST POSSIBLE PLACE TO LEARN
CUSTOMIZED TO LAKE TRAVIS ISD:
ABM’s approach to project management ensures that you receive a plan designed to specifically address your requirements while utilizing our proven, documented processes. We analyze information gathered from your facility walkthrough and from discussions with your representatives about the unique requirements of your facility. By doing this, we can determine “best practices” for your facility based on our experience providing similar services to clients in the same industry. Before we begin service delivery, ABM will provide LTISD with: • Job Specifications – A detailed document that describes the specific tasks ABM will perform before and after service installation. • Security Compliance – Appropriate security consistent with the requirements of your facility,
which may include key logs and background checks that will be incorporated into our management plan. • Communications Plan – A communications plan that includes using log books, call lists, wireless e-mail, two-way radios, pagers and cell phones used by ABM personnel so that we are always immediately available to handle your service requests. Our comprehensive Procedures Manual documents all of our standard operating procedures ensuring that we do things right the first time, every time. And, because we follow the same process every time, we can objectively measure the quality of the services we provide
CARPET CARE:
In educational environments, proper maintenance of carpeted floors is crucial to improving indoor air quality. We will care for your carpets by taking carpet type, traffic volume, wear patterns and requirements of each school into consideration. With a proper care routine, we can reduce the number of pollutants in the air and ensure your carpets last as long as the manufacturer intended.
indoor air quality. We will care for your carpets by taking carpet type, traffic volume, wear patterns and requirements of each school into consideration. With a proper care routine, we can reduce the number of pollutants in the air and ensure your carpets last as long as the manufacturer intended.
GYM FLOORS:
Your synthetic gym floors will be maintained daily with proper dust mopping and a soft brush on a scrubber utilizing a neutral detergent for cleaning. Periodic care will be done with a stiffer brush and low-speed buffer using a medium-level detergent for the heavy dirt removal. Your wood floor gyms will be maintained with proper dust mopping and low moisture flat mopping of the surface. Annually, the wood gym floors generally require a light grit screening followed by proper cleaning and application of solvent-based gym finish.
HARD SURFACES:
In educational environments, proper maintenance of carpeted floors is crucial to improving
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THE SOLUTION MODEL THE RIGHT STAFFING MODEL FOR LTISD OVERVIEW
REGIONAL SUPPORT
• Single POC • Best-In-Class Quality • Dedicated LTISD Staffing
JANET KINNEY REGIONAL VP
• Experienced Leadership Team SERVICE EXCELLENCE MARK DEXTER SNR. REGIONAL DIRECTOR
ENVIRONMENTAL HEALTH & SAFET Y CLIENT ENGAGEMENT
TRACY KNOX REGIONAL DIRECTOR
HUMAN RESOURCES
Day Shift
ON-CAMPUS
ACCOUNT MANAGER (1 FTE)
ASSISTANT MANAGER (1 FTE)
ADMIN] (1 FTE)
Evening Shift SUPERVISOR / FLOOR TECH (5 FTES)
HS SUPERVISOR (1 FTES)
FLOOR TECHS (3 FTES)
DAY PORTERS (25 FTES)
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CLEANERS (47.50 FTES)
SAFET Y PROGRAM KEEPING YOUR CAMPUSES SAFE AS WELL AS CLEAN To reach approximately 140,000 employees, we have developed programs that serve as continual reminders that reflect our ThinkSafe Program.
MONTHLY SAFET Y TRAINING:
SAFET Y PROGRAM:
Safety is the cornerstone of ABM’s operations. As part of the ABMWay, our documented processes are designed to ensure success for our clients, team members and company. We are committed to fostering a safe working environment for every team member at all locations we service, every day. ThinkSafe is an ABM program that promotes the idea that all workplace accidents are preventable – if you make focusing on safety an integral part of your day. At ABM, we strive to create a world-class culture in all we do, and safety is a vital part of that objective. It is ABM’s policy to maintain a safe workplace for its team members, use methods and processes to protect our employees and the public and to prevent damage to property and the environment, and maintain and enforce a program to fulfill this responsibility.
THINKSAFE:
Our Account Manager will conduct monthly safety training sessions to reinforce ABM’s focus on safety. These sessions serve as a refresher from orientation and provide any changes or updates that may have been issued by the federal, state or local governments.
• Products are assigned a numeric and color-coded identifier to aid employees in recognizing the product. • Telephone numbers are provided to allow the employees to call with questions and/or address any emergency question 24 hours a day. • Chemical Specific Training for All Employees • Accessible Safety Data Sheets. SDS are maintained at each work site in addition to being available at any time by contacting our Supply Division directly.
DAILY SAFET Y MOMENT:
ABM managers share a Daily Safety Moment with their employees. Included in these brief “toolbox” meetings are a brief discussion based on the safety topic of the day, a basic overview of tasks, any changes or special requests discussed, reminder of safety slogan and adherence to safety guidelines.
CHEMICAL SAFET Y:
In addition to ensuring that we provide products that are safe to use and are environmentally friendly, we also assure the following: • Proper Product labeling • All products have easy to read labels that surpass OSHA standards are laminated to ensure durability.
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OUR APPROACH TO STAFFING CREATING A SUSTAINABLE SOLUTION FOR LTISD
“ Staff ing, benefits, and pay to ensure quality of services and minimal disruptions to Lake Travis’ campuses”
OVERVIEW:
Our staffing approach is simple: hire the right team with consistent and proven performance and pay them competitive wages to ensure the quality of services and minimal turnover. Starting wage rates of $11.00 -$13.00 / hr. are insufficient for the Lake Travis area. Based on our plethora of nearby accounts we are extremely confident about our proposed wages. The look and feel of your campuses leave a lasting impression on everyone that visits. You must have a qualified staff that delivers on your current needs yet is still forward-thinking enough to anticipate future demands. We’ve created a solution model that utilizes primarily dedicated, fulltime employees to ensure continuity for years to come. The result is a competitively priced and sustainable solution for Lake Travis ISD.
POSITION
FTES
FULL TIME OR PART TIME
ACCOUNT MANAGER
1
FULL-TIME
$80,000
FULL BENEFITS
ASSISTANT MANAGER
1
FULL-TIME
$60,000
FULL BENEFITS
ADMIN
1
FULL-TIME
$35,000
FULL BENEFITS
HS SUPERVISOR
1
FULL-TIME
$20.00 / HR.
FULL BENEFITS
SUPERVISOR / FLOOR TECH
5
FULL-TIME
$18.00 / HR.
FULL BENEFITS
FLOOR TECH
3
FULL-TIME
$16.50 / HR.
FULL BENEFITS
DAY PORTER
25
FULL-TIME
$14.75 / HR.
FULL BENEFITS
CLEANERS
47.5
FULL-TIME
$14.75 / HR.
FULL BENEFITS
ANNUAL SALARY / WAGE
BENEFITS
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EMPLOYEE PROGRAMS BACKGROUND CHECKS AND BENEFITS BACKGROUND AND SECURIT Y CHECK PROCEDURES:
The safety of your students is paramount. Through professional interviewing and selection processes, we select quality candidates who meet your needs. To that end, we provide a range of employee screening packages. We will conduct tiered screening based on our Education, K-12 best practices and your district’s requirements. Our screening packages can include any of the following: • • • • • •
Standard background checks Criminal/sex offender background checks (CORI/SORI) Credit checks Professional certification checks Fingerprint enrollment / verification Additional reference checks
With regards to our background check process, ABM also partners with a third party to provide client specific, standardized and comprehensive background checks and Social Security validation on ABM personnel, ABM service partners and their employees. This program provides our Human Resources and service partners with distinct web based portal systems to request client-specific new employee background checks. These customized portals ensure that all of RISD’s contractual requirements are met. A repository of audit-able data and proof of compliance is available for both ABM employees and ABM service partner employees. All of our background screening programs are fully compliant with the Fair Credit Reporting Act (FCRA).
EMPLOYEE BENEFITS:
With an array of plan offerings, ABM is flexible and offers a choice of benefits packages in order to meet your desired cost and retention objectives. Depending upon eligibility and contract requirements, ABM offers some or all of the following benefits to its employees: • • • • • • • • • • • • •
Health and Dental Insurance - including a health plan that meets the employer mandates of the Affordable Care Act. Health Care Flexible Spending Account Vision Lift Insurance Long and Short-term Disability Statutory Disability 401 (k) Employee Stock Purchase Plan Marketplace Mall for employee discounts Bereavement Leave Employee Assistance Plan Commuter Transit & Parking Benefits
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EMPLOYEE PROGRAMS EMPLOYEE BENEFITS
EMPLOYEE BENEFITS (CONTINUED):
Vacations, Holidays, and Time-Off: Listed below are ABM standard benefits. That said, we understand that current Lake Travis ISD custodial services employees might have different benefits packages. We at ABM are willing to match these rates to ensure a smooth and happy transition for this staff. • Vacation (Starting employees have ten (10) days) • Sick Time (Starting employees have seven (7) days) Holidays: Listed below is the 2021 Holiday schedule. In total, we’re proposing ten (10 ) days time off.
2021 HOLIDAY
HOLIDAY OBSERVED
PAID TIME OFF
NEW YEAR’S DAY
JANUARY 1, 2021
FRIDAY, ALL DAY
MARTIN LUTHER KING, JR. DAY
JANUARY 18, 2021
MONDAY, ALL DAY
PRESIDENT’S DAY
FEBRUARY 15, 2021
MONDAY, ALL DAY
MEMORIAL DAY
MAY 31, 2021
MONDAY, ALL DAY
INDEPENDENCE DAY
JULY 5, 2021
MONDAY, ALL DAY
LABOR DAY
SEPTEMBER 6, 2021
MONDAY, ALL DAY
THANKSGIVING DAY
NOVEMBER 25, 2021
THURSDAY, ALL DAY
FRIDAY AFTER THANKSGIVING
NOVEMBER 26, 2021
FRIDAY, ALL DAY
CHRISTMAS DAY
DECEMBER 24, 2021
FRIDAY, ALL DAY
NEW YEAR’S DAY
DECEMBER 31, 2021
FRIDAY, ALL DAY
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TRAINING PROGRAMS KEEPING LTISD UP-TO-DATE “A system that augments in-person training and keeps pace with industry trends” TRAINING PROGRAM:
To ensure consistency and accessibility, we utilize our own online training platform for new team member on-boarding and ongoing staff development called ABM University. The ABM University platform enables management and hourly staff to access a comprehensive variety of service-specific and career development training courses and curricula. Management dashboards provide leadership with a quick look at individual progress via a Training Plan Progress Chart. We design a specific training plan for each team member, affording continuous ondemand training throughout the year.
Team member portals grant access to testing and assessments in a “Netflix” style course catalogue (thumbnail view). Topics include safety, infection control, and general cleaning techniques, cleanroom techniques, maintenance, and many more service-line subjects. Team members can provide feedback and rate the courses they take to help us provide the most effective training possible. Whether self-directed or done in small work-groups, ABM University helps team members stay certified, compliant, and ready to expand their skill sets. These learning opportunities have a tremendous positive impact on team member engagement and organizational performance. We continuously update and add new videos throughout the year to stay current with the most up-to-date materials/topics specific to job functions and infection prevention/ control practices.
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TRANSITION FRAMEWORK FOCUSED ON A SEAMLESS TRANSITION FOR LTISD WEEK 4
en WEEKEND tA rr iv es
d
Eq ui pm ut ed Ex ec
Co nt ra
Co nt ra
ct
en t em
w ie
Re fin
Co nt ra
ct
ct
Re v
ra fti ng D ct Co nt ra
1
1
Pl a In St aff
C Sc and re id en at in e g
O
C In and te id rv at ie e ws
ffe rL
et te rs
ce
Se nt
1
Po ste d
1
Fi Co nal nd iti on s
Tr Up ans da itio te n
WEEKEND
Si te S
O Ps D
en tO Eq ui pm
ch
1
1
1
w/
1
1
ev elo pe
rd er ed
1
Ch
ec
k
WEEK 3
Tr Up ans da itio te n
WEEKEND
P & lan Fi Re na vi liz ew ed C Le ont ga rac l tS yn
1
Po sit io ns
HUMAN RESOURCES
WEEK 2
Tr Up ans da itio te n
K M ickee O tin ff g
1
OPERATIONAL
1
CONTRACTUAL
PLANNING
WEEK 1
1
SUMMARY OVERVIEW 1. 2. 3. 4.
Plan that focus on smooth transition. Uses available local resources to cover any labor gaps during the start-up and hiring processes. Incorporates parallel efforts across all functions to ensure successful one-month transition. Clear and effective communication plan to ensure Lake Travis ISD’s is fully-aware and synched
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TRANSITION METHODOLOGY FOCUSED ON A SEAMLESS TRANSITION FOR LTISD PHASE 1 OF 3
PHASE 2 OF 3
PHASE 3 OF 3
Pre-Announcement Contract Pre-planning
Pre-Commencement Transition Mobilization
Post-Commencement Transform
• Establish objectives • Coordinate kickoff & schedule timeline • Data collection & validation (site details, affected employees, vendor contacts) • Review of existing benefits & compensation • Contract execution
• Conduct employee meetings & on-boarding • Site visits & operational audits • Establish work management & workflow processes • Review invoicing requirements • Order uniforms, vehicles, tools & equipment • Vendor on-boarding • Technology deployment • Establish OSHA compliant safety training curriculum
• Evaluate existing vendors & subcontractors • Reporting requirements • Establish governance
Estimated Time: 15-30 Days Estimated Time: 30-60 Days Estimated Time: 15-30 Days GOODSTART TRANSITION:
Our GoodStart Transition program is fully customized for each of our clients to ensure the project’s start-up goes smoothly and is free from time-consuming miscommunications and disruptions. On contract award, our transition team’s initial activities will be to set up a kick off meeting to identify service needs, review roles and responsibilities, select the appropriate personnel, create a detailed communications and implementation plan, and share it with the client’s and ABM transition teams. Our transition efforts customarily can take anywhere from four to six weeks and typically starts within thirty days of contract award. Having reviewed the number and location of the sites, scope of work and requirements, we estimate the transition will take approximately 30 days.
IMPORTANCE OF ONGOING COMMUNICATION:
In our many years of experience transitioning tens of thousands of clients, whether we are transitioning services from an incumbent provider or starting up services for the first time, we have learned that the key to a successful implementation is clear, ongoing communication of expectations, objectives and outcomes with all parties involved, particularly with management, at all levels on both sides. From the beginning, ABM will hold regular meetings with the client’s team to discuss all phases of the transition, identify best practices and implement them, as needed. We survey everyone on your team who will be affected by the transition in order to address key concerns before they can become bigger issues.
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COMMUNIT Y PROGRAMS GIVING BACK TO LAKE TRAVIS “ Lake Travis’ success is our future success” SCHOLARSHIP OPPORTUNITIES:
As a demonstration of ABM’s sincere interest to help Lake Travis ISD students in need, ABM would like to propose a $10,000 annual contribution to LTSID scholarship of choice.
STUDENT INTERNSHIPS:
In the spirit of partnership, we will maintain an initiative of contributing our regional/national resources to enhance Lake Travis’ students experiential learning by working successfully in cross-disciplinary teams, engage with students as a mentor, offer internship opportunities, access to industry professionals, recruiters and research we have completed on a wide range of topics including energy efficiency, waste reduction, water conservation, among other environmental sustainability areas.
HOW WE INTEND TO CONTRIBUTE TO YOUR COMMUNIT Y:
The ABMCares program encourages and supports ABM employees to volunteer, donate and participate in wellness activities so they can Make a Difference, Every Person, Every Day. Our business needs to positively impact the communities where we live, work and play. Many of our team members are already doing this by volunteering for local charities and organizations, and we want to support the charitable causes that are important to them and Lake Travis ISD. Through ABMCares, we are doing just that by offering additional benefits to our staff and management employees, including: • A matching program for charitable donations; • A paid day off to volunteer; and • Donations to the charity of their choice for every 10 hours volunteered We hope that ABMCares will help our employees continue our company Mission: To make a difference, every person, every day.
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Value Additions
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ALL ABM SERVICES ALL THE WAYS WE CAN HELP LTISD
MAINTENANCE & REPAIR
JANITORIAL
Preventative Maintenance
Residential Disinfection & Cleaning
Trades Management
Common Areas / Living Spaces
HVAC
Summertime Conferences / Camps
Plumbing
Academic, Admin, and Athletic
Electrical
EnhancedCleanTM (COVID-19)
Infrastructure Management Central Plant, Boilers, Chillers Fire-Life/Safety
LANDSCAPE & TURF
Stockroom Management (MRO)
Sports Turf Management
Energy Management
General Campus Landscaping
Procurement / Vendor Sourcing
Snow and Ice Removal
Handyman Services
Exterior Event Spaces
Waste Management
Pest Control
Project Management
INNOVATION & TECHNOLOGY ANCILLARY SERVICES
Computer Maintenance Management System
Concierge / Reception
Quality Inspection & Assurance
Conference Services
Building Analytics
Mail room
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TOTAL COST OF OWNERSHIP BEFORE IMPLEMENTATION
Your typical school district ’s facilities management model
Limited Connectivity w/ Contracts / Vendors CMMS Limited Communication
CLEANING
MAINTENANCE
HVAC
ELECTRICAL
GROUNDS
ENERGY MANAGEMENT
AREA MANAGER
AREA MANAGER
ROUTE MANAGER
AREA MANAGER
ROUTE-BASED MANAGER
PROJECT MANAGER
ON-SITE SUPERVISOR
ON-SITE SUPERVISOR
FRONTLINE STAFF
FRONTLINE STAFF
ON-SITE SUPERVISOR
AREA STAFF
AREA STAFF
ROUTE-BASED STAFF
FRONTLINE STAFF
THE DRAWBACKS OF A MULTI-VENDOR MODEL 1. Large management structure with no synchronization amongst service contracts. 2. Difficult to manage service delivery and contracts. 3. Makes it more challenging to integrate a CMMS to best effect. 4. No cross-utilization of labor and resources or use of organizational best-practices.
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LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
TOTAL COST OF OWNERSHIP AFTER IMPLEMENTATION
“A new, more eff ective way to think about your facilities program”
ABM’s total cost of ownership model
Synchronized Communication
CLEANING
MAINTENANCE
CMMS Integration
CMMS
HVAC
ELECTRICAL
GROUNDS
ENERGY MANAGEMENT
ACCOUNT MANAGER
CLEANING SUPERVISOR
MAINTENANCE MANAGER
FRONTLINE STAFF
FRONTLINE STAFF
PROJECT MANAGER
ON-SITE STAFF
ON-SITE STAFF
ON-SITE STAFF
WHY MAKE A CHANGE? - SUMMARY BENEFITS 1. Single point of contact for ease of management / communication. 2. CMMS fully integrated, likely producing cost-savings. 3. Cross-utilization of staff for more redundancy and efficiency (i.e., cost-savings) 4. Fully-integrated delivery model for seamless services and outstanding quality.
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LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
ENERGY STAFF
ENHANCEDCLEANTM PROGRAM HELPING KEEP LTISD SAFE AND CLEAN OVERVIEW:
Every school district is unique, but what all campuses have in common is the ongoing need for preventative practices and regular disinfection to improve the health and wellness of your buildings and the students, faculty and staff. We can help you meet the evolving challenges of reopening and ongoing facility services, supplemented by broad disinfection technologies to cover every angle of building wellness.
STEP Step 1: Return Safely
SUGGESTED FREQUENCY Intervals based on reentry
Build trust that it’s safe to return to your space.
Step 2: Frequent High-Touch Disinfection
Intervals range from hourly to daily
Instill confidence that a recurring cleaning and disinfection program is in place.
Step 3: Broader Disinfection
Intervals range from nightly to quarterly
METHODS EMPLOYED Pre-opening site assessment(s) using reentry checklists to inform return to work strategy Workforce protocols (i.e. PPE & social distancing procedures) Implement preventative products strategy One-time enhanced clean
TEAM MEMBERS DEPLOYED Certified disinfection specialists
SUPPLIES AND EQUIPMENT • • • • • •
Site-specific SOW for Certified disinfection each facility type based specialists on occupancy levels Cleaning and disinfection of all high touch point areas in facility
•
Large area disinfection
• •
Certified disinfection specialists
Reset your full facility to higher standards beyond high touch point cleaning.
•
• •
• • •
30 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
No-touch fixtures, dispensers & door openers Centralized trash receptacles Sensor technologies Hand-sanitizing stations (based on availability) Disinfecting wipes for occupants (based on availability) EPA-registered disinfectants qualified for use against SARSCoV-2 Occupant Communication Kits EPA-registered disinfectants qualified for use against SARSCoV-2 Proper PPE Microfiber program
Electrostatic sprayers Hospital grade EPAregistered disinfectants with faster kill time and broader pathogen spectrum if an outbreak has occurred in your facility Continued product testing: Evidence-based testing and validation UV devices and UVC lighting
ENHANCEDFACILIT Y TM PROGRAM A SOLUTION TO HELP ENSURE FRESH AIR FOR LTISD ENSURE SAFER, HEALTHIER SPACES
RESTORE CONFIDENCE BY ENSURING HEALTHY AIR INDOORS Chances are you took re-opening your facilities mid-pandemic seriously. You likely have ongoing plans that include protocols for cleaning, surface disinfection, social distancing, hand hygiene, and more. However, mounting research suggests that COVID-19 droplets may remain in the air and could be a primary source of transmission1. Have you put measures in place to reduce the spread of pathogens in the air? ABM’sEnhancedFacility™ program can help. ABM’s EnhancedFacility program provides facility services and solutions focused on improving indoor air quality (IAQ) to foster better occupant wellbeing through improved building health, safety, and efficiency. We can help you implement effective strategies you need to improve IAQ to help reduce viral transmission.
HOW ENHANCEDFACILIT Y TM WORKS:
31 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
INSURANCE PAGES 1 OF 2
32 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
INSURANCE PAGES 1 OF 2
33 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
SUPPLY LIST LISTS DIFFERENCES BETWEEN EXHIBIT F OVERVIEW:
There are no deviations from the provided supply list (Exhibit F).
34 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
TAB III
BUSINESS HISTORY & EXPERIENCE
35 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
ABM OVERVIEW HOW WE CAN HELP LTISD “ THE SERVICE AND EXPERTISE ABM PROVIDES ALLOWS US TO FOCUS ON WHAT’ S MOST IMPORTANT IN GSID, MEETING THE NEEDS OF OUR STUDENTS.” - BRENT RINGO - CHIEF FINANCIAL OFFICER (GARLAND ISD) Overview: Our team of more than 140,000 skilled and hard-working people takes care of clients across Aviation, Banking, Life Sciences, Commercial Office Buildings and Real Estate, Education, Food and Beverage, Government, Healthcare, Manufacturing, Nuclear Power, Parking, Retail, Sports, Technology, Warehousing, and more. We provide a wide variety of services in each industry we serve, from airport shuttle service and wheelchair assistance to food and nutrition to mission-critical solutions in hospitals. In every case, ABM makes every day run smoothly by going the extra mile to deliver the best quality with the highest levels of integrity. Moreover, we are the nation’s industry leader in partnering with public school districts to achieve their facilities management goals. We are confident in our ability to drive performance for Lake Travis ISD’s Custodial needs.
WHY ABM IS A GOOD FIT FOR LAKE TRAVIS ISD
1. Local, Texas-based management team with vast amounts of experience and credibilit y. 2 . Strong financial par tner that suppor ts LTISD program development through capital investment and sustainable / competitive pricing. 3. Large operational por tfolio from which to suppor t LTISD with resources and best-practices.
36 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
ABM IN TEXAS YOUR LOCAL PARTNER IN AUSTIN “ The most trusted education facilities provider in all of Texas”
CREATING JOBS IN TEXAS
75
Years
16,790+ Texans employed and jobs created.
LONG-STANDING TEXAS ROOTS ABM open its first Texas office (Dallas) in 1945. Our regional office is Austin, TX.
LARGEST EDUCATION PARTNER IN TEXAS 25 Texas branch locations.
COMPREHENSIVE AUSTIN FOOTPRINT We have 4+ Austin-based support offices and 50+ nearby accounts from which to serve LTISD.
UNMATCHED CUSTODIAL SERVICES Each day, we clean 196+ million sq. ft. and 2,100+ buildings in Texas alone.
37 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
RELEVANT REFERENCES OUR CREDIBILITY DEFINED
ACCOUNT
CLIENT
CONTACT INFO
LEWISVILLE ISD
JEREMY TURNER
• Custodial Account • 8,320,137 sq. ft. • 89 Buildings
GARLAND ISD • Custodial Account • 4,200,000 sq. ft. • 59,000 Students
ALLEN ISD • Custodial Account • 3,600,000 sq. ft. • 20,500 Students
SOUTHERN METHODIST UNIVERSIT Y • Custodial Account • 6,500,000 sq. ft.
Snr. Contact Administrator Phone: (972) 350-4749 Email: turnerj@lisd.net
PAUL GONZALEZ
Director of Facilities and Maintenance Phone: (979) 277-3702 Email: paschenbeck@ brenhamk-12.net
DANIEL PITCOCK
Asst. Superintendent of Ops Phone: (972) 727-0511 Email: daniel.pitcock@allenisd. org
ERIC ENGLISH
Director of Maintenance and Grounds Phone: (214) 768-1644 Email: eenglish@smu.edu
38 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
PORTFOLIO & ASSOCIATIONS OUR CREDIBILITY DEFINED
NOTABLE TEXAS CLIENTS
K-12 Accounts Allen ISD Crandall ISD Henderson ISD Garland ISD Lewisville ISD Mabank ISD Northeast ISD
Plano ISD Temple ISD Terrell ISD White Settlement ISD Wichita Falls ISD Prosper ISD Yes Prep Schools
Austin Based Accounts Dell Samsung Semiconductors Facebook Oracle Google University of Texas YETI
NOTABLE ASSOCIATIONS
• Texas Association of School Administrators (TASA) • Texas Associations of School Boards (TASB) • Texas Association of School • Business Officials (TASBO) • BuyBoard
• 1 GPA • Purchasing Cooperative of America • Association of School Business Officials (ASBO)
39 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
QUALIT Y CONTROL ENSURING LTISD CLIENT SATISFACTION OVERVIEW:
ABM ensures client satisfaction by providing cost efficient solutions, maintaining communication, and providing efficient, convenient and high-quality service. We’ve also assigned a dedicated Client Satisfaction manager, Lacey Withers to your account to ensure we’re always performing beyond your expectations. A few of the methods and programs we use which allow us to ensure LTISD satisfaction are: ACCOUNT MANAGEMENT REVIEWING BILLING TRACKING KEY CLIENT INDICATORS WORK ORDER SYSTEMS SAVINGS POTENTIAL ANALYSIS QUARTERLY REPORTING BUSINESS TRENDS AND ANALYSIS REPORTS FIELD STATUS REPORTS CUSTOMIZED INSPECTIONS MONITORING FOR CONSISTENT PROCESS COMMUNICATION METHODOLOGIES CUSTOMIZED CUSTOMER SURVEYS TRANSITION METHODOLOGIES BENCHMARK ANALYSES 24X7 CLIENT SUPPORT CALL CENTER CLIENT FEEDBACK PROCESS AND ISSUE RESOLUTION CLIENT SATISFACTION SERVICE PROGRAM INSPECTION / PERFORMANCE REPORTS COMPLAINT ANALYSIS REPORT
40
LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
QUALIT Y CONTROL QA/QC TECHNOLOGY SITE - QUALIT Y ASSURANCE:
We provide professional, ABM has established a quality culture that focuses on client satisfaction, involves employees, measures performance, and is continuously improving. To support your quality goals and requirements, we use a unifying quality management system that places a variety of processes into a single framework. This framework acts as a starting point from which LTISD and ABM can evolve and customize a quality program for the district. The program improves efficiencies and allows for greater transparency. ABM’s SITE Technology platform is the tool used to inspect, measure, train and report quality assurance based on the scope of work for the district. It uses web enabled devices to make communication with LTISD more extensive and immediate.
SITE BENEFITS:
• Automated communication, resulting in reduced response time • Complete, up-to-date work order status • Round-the-clock access, communication and tracking • Periodic scheduling and tracking • Customized inspection (based on LTISD’s KPIs) and work order reports providing data for process improvement • Improved client satisfaction • Less time spent managing issues
HOW IT WORKS:
The web-enabled mobile device is carried by ABM on-site managers, day and night. It is also used by ABM District and Operations Managers as they visit facilities. All of their day-to-day activity, from work schedules, emails, job descriptions to specifications, inspections, and work orders, are operable at all times. This allows our site managers to be in the service areas rather than in an office.
41 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
FINANCIAL PERFORMANCE THE STABILITY OF ABM OVERVIEW:
ABM achieved revenues of $6 billion in the fiscal year 2020 by faithfully serving over 20,000 clients nationwide in over 200 metro areas. ABM has an exceptionally transparent balance sheet comprised of a strong cash position, minimal debt, and a solid performance record boasting consecutive quarterly dividends since 1965. ABM is also one of the largest facilities services contractors on the New York Stock Exchange. Our subsidiaries Revenues decreased by $511.0 million, or 7.9%, during 2020, as compared to 2019, primarily due to the impact of Pandemic-related disruptions across our businesses. Revenues were also impacted by the loss of certain accounts, primarily in our Aviation business and our U.S. B&I business. Operating profit decreased by $112.6 million, or 54.0%, during 2020, as compared to 2019. The decrease in operating profit is primarily attributable to impairment charges recorded on goodwill and intangible assets totaling $172.8 million due to the adverse impact of market and business conditions resulting from the Pandemic. Our Annual Report is posted online: Or add the annual report as an appendix: https://abm.gcs-web.com/static-files/bf505818-80c1-4071-aea9-9dec4229b409 Quarterly press releases can also be referenced at: http://investor.abm.com/releases.cfm Year Ended October 31, Net ($ in millions) Revenues Net cash provided by continuing operating activities
2020
2019
2018
2017
2016
$5,987.6
$6,498.6
$6,442.2
$5,453.6
$5,144.7
$457.4
$262.8
$299.7
$101.7
$110.5
Net Cash Provided by Continuing Operating Activities (in millions)
Revenue (In Billions) 7
500
6 5
400
4
300
3 2
200
1
100
0
2020
2019
2018
2017
2016
0
2020
2019
42 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
2018
2017
2016
FINANCIAL PERFORMANCE Ar et h im ere ag be es tte -M rq an ual dy ity
CASH FLOW STATEMENTS (1 OF 4)
43 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
FINANCIAL PERFORMANCE
Ar et h im ere ag be es tte -M rq an ual dy ity
CASH FLOW STATEMENTS (2 OF 4)
44 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
FINANCIAL PERFORMANCE
Ar et h im ere ag be es tte -M rq an ual dy ity
CASH FLOW STATEMENTS (3 OF 4)
45 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
FINANCIAL PERFORMANCE
Ar et h im ere ag be es tte -M rq an ual dy ity
CASH FLOW STATEMENTS (2 OF 4)
46 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
TAB IV
COST PROPOSAL (SECTION III)
47 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
COST PROPOSAL DETAILED PRICING OVERVIEW OVERVIEW: The items listed below are a detailed breakdown of costs such as start-up, supplies, cell phone stipends, and other relevant operating expenses. ITEM
COST
Insurance
$22,071 Annually
Employee Benefits and Taxes
$288,088 Annually
Floor Finish (Supplies)
$62,478 Annually
Consumables
$162,220 Annually
Custodial Supplies
$41,516 Annually
Background Checks
$3,668
Uniforms
$6,724
Personal Protection Equipment (PPE)
$8,902
Fuel For Vehicles
$7,667 Annually
Vehicle Insurance / Maintenance
$4,512 Annually
Phone Service
$2,700 Annually
Office Supplies
$4,000
Employee Licenses (EPAY All-In)
$4,651
Utility Cart (1)
$7,000 (Total Cost)
Laptops (3)
$6,150 (Total Cost)
Printer (1)
$600 (Total Cost)
Vehicles (2)
$37,800 (Total Cost)
Tablet (2)
$1,000 (Total Cost)
Smart Phones (3)
$300 (Total Cost)
48 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
COST PROPOSAL PART I - SQUARE FOOTAGE SQ FT
Lake Travis HS
669,004
LTHS DAEP Portable (4)
6,104
LTHS Tennis Courts Portable (2)
3,052
Bee Cave MS
243,335
Hudson Bend MS
210,770
Lake Travis MS
225,754
LTMS – Portable (1)
1,526
Bee Cave ES
87,643
Lake Pointe ES
88,613
Lake Travis ES
104,866
Lakeway ES
87,999
Rough Hollow ES
102,728
Serene Hills ES
94,000
West Cypress Hills ES
102,728
WCHES Portable (2)
3,052
Administration Building
14,846
Educational Development Ctr
20,400
EDC, Portable (2)
3,052
SpEd “Cottage”
3,654
Maintenance & Operations
8,516
Transportation Center
21,294
Distribution Center/Data Ctr
36,728
DISTRICT TOTAL
1,769,837
ANNUAL PRICE
QUARTERLY PRICE
PRICE PER SQ FT
pr Ma ov rk id a e c nd om Tr pl acy ete t ds o he et
CAMPUS / FACILIT Y
49 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
COST PROPOSAL PART II - HOURLY RATES AND EMPLOYEE OVERVIEWS JOB TITLE
WAGE / SALARY RATE
FTES
DAILY HOURS
ANNUAL DAYS
ANNUAL COST
ACCOUNT MANAGER
$80,000
1
SALARIED
N/A
$80,000
ASSISTANT MANAGER
$60,000
1
SALARIED
N/A
$60,000
ADMIN
$35,000
1
SALARIED
N/A
$35,000
HS SUPERVISOR
$20.00 / HR.
1
8.00 HOURS
250 DAYS
$40,000
SUPERVISOR / FLOOR TECH
$18.00/ HR.
5
8.00 HOURS
250 DAYS
$180,000
FLOOR TECHNICIANS
$16.50 / HR.
3
8.00 HOURS
250 DAYS
$99,000
CLEANERS
$14.75 / HR.
47.50
8.00 HOURS
235 DAYS
$1,317,175
DAY PORTER
$14.75 / HR.
25
8.00 HOURS
235 DAYS
$693,250
50 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
COST PROPOSAL ADDITIONAL CHARGES TOTAL COST
pr Ma ov rk id a e c nd om Tr pl acy ete t ds o he et
DESCRIPTION OF ITEM
51 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
COMMENTS
COST PROPOSAL DETAILED PRICING BREAKDOWN TOTAL ANNUAL PRICING: • Total annual pricing: $3,476,106 • Quarterly pricing: $869,026.50 • Pricing per building provided on Page 49. • Pricing per square foot provided on Page 49. • Productivity rate is 3,282 sq. ft. an hour (composite of all campuses). INVESTMENT / SCHOLARSHIPS: • $600,000 of unrestricted up-front capital investment • $10,000 annual contribution to LTISD scholarships.
52 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
TAB V
ADDITIONAL DOCUMENTATION
53 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
FORM 1295
54 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
CONFLICT OF INTEREST QUESTIONNAIRE (1 OF 2)
55 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
CONFLICT OF INTEREST QUESTIONNAIRE (2 OF 2)
56 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
Thank You
57 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
58 LAKE TRAVIS ISD // CUSTODIAL SERVICES (RFP 21-012)
