customer assessments

Revenue protection services

It is estimated that energy theft is costing the UK around £44 million a year, representing approximately £20 per household. This is carried out by tampering with or bypassing gas or electricity meters, a highly dangerous activity that results in at least two deaths and 36 injuries each year.

Engage is a full member of the UK Revenue Protection Association and provides energy suppliers with a range of revenue protection services including investigations carried out by the company’s team of more than 50 dual-fuel qualified engineers.

Our engineers are trained to the highest standard in terms of metering quality, theft identification, investigation techniques and evidence gathering.

As a technology-driven business, we have developed a bespoke revenue protection system to capture results and outcomes aligned to industry requirements. This also provides energy suppliers with robust and accurate reporting that assists in investigations and helps meet industry obligations.

Engage continues to drive innovation, both internally and at an industry level, to ensure that it consistently remains one step ahead of the perpetrators of energy theft.

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Customer affordability assessments

Engage helps clients in the water, energy, financial services, legal and public sectors to better understand the people they interact with, lend to, or see as their responsibility. We bridge the gap with customers who have not proactively kept in touch, but may be in need of support. This enables clients to determine and offer the most appropriate support path and recovery strategy for each customer according to their circumstances.

Our agents use bespoke handheld technology to deliver a professional evidence-based service, capturing photographs, signatures and all the required information from each visit including audio recordings. We also check meters and take readings during each visit to ensure accurate billing.

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