We follow our Code

1.1 Why we have a code

We want every employee to play an integral role by following our Code and at the same time fundamentally supporting our culture.

This Code is a set of overarching principles to be followed. It is not an exhaustive list of behaviours and cannot address all possible issues and scenarios that we may come across. Our Marshall White policies and procedures provide further guidance to support this code and we must make ourselves aware and comply with them. They are all available on our Intranet – Marsha.

If you have any queries about the interpretation of the Code or have concerns about how it is being applied, you should immediately raise this with your Team Leader. Where this is not possible or inappropriate to do so, please contact the People & Culture Team.

1.2 Who the code applies to

The Code applies to every employee at Marshall White.

1.3 Code representative of our Values

This code is underpinned by our values, and it is expected that all team members will be committed to both our values and our Code.

Integrity

Being open and honest in all our dealings and maintaining the highest integrity at all times. Inspiring trust from others in the way we behave.

In action: All concerns are aired constructively with solutions offered.

Teamwork

Working towards common goals in a collaborative and inclusive manner.

In action: We work with one another with appreciation and enthusiasm. We work with one another without manipulation.

Accountability

Working with urgency and a commitment to be successful from an individual perspective and a company perspective.

In action: Timelines are always met unless urgent circumstances mean we have to renegotiate new timeframes with all parties.

Support

To be supportive of each other and demonstrate respect for differences in opinion, fostering open communication at all times.

In action: Be patient and helpful when giving instructions or examples.

Learning

A commitment for continuous improvement in how we work, to take risks outside our comfort zones and gain knowledge when we make mistakes.

In action: At meetings with our customers, we ask them what we could have done better.

1.4 Code Breaches

As a team member of Marshall White, you must follow our Code with our policies and the law in mind.

You should never knowingly violate our Code even if a manager directs you to do so or because you failed to ask for help.

Regardless of the position of the person involved, we take breaches of the Code and our policies seriously.

When our Code standards are not met, appropriate disciplinary action may be taken. Disciplinary action, ranging from additional training and coaching to employment consequences.

In cases where a breach involves serious misconduct, this may result in an instant dismissal. In cases where a breach in policy involves a breach of the law, then the relevant government authorities may be notified.

1.5 Raising a Concern

Marshall White is a safe place for all, we want each employee to feel comfortable in speaking up and raising a concern when something isn’t right.

What you can do when you feel something isn’t right:

- Speak to the person in question, if you feel comfortable and safe to do so.

- Speak to your team leader, director or a member of the People & Culture Team

Never keep concerns to yourself. Reporting concerns to your team leader or the People & Culture team allows us to address them proactively and further prevent misconduct whilst limiting potential negative impacts.