Beach Resorts 2020 Greece | Lemnos | Rhodes | Sardinia | Turkey
Every moment matters Back in 1974 two friends came together to sign up 500 people for holidays with a house party atmosphere. From these beginnings Mark Warner was born. Quickly growing into a successful tour operator, we introduced new services and facilities, including our market leading childcare and Mediterranean activity holidays. At the heart of everything we do is you, our guest. Our meticulous, caring approach ensures that you enjoy every moment with us. That starts of course with our resorts: they are carefully selected for their quality and beach front locations. Superb watersports and land-based activities, market-leading childcare, and varied, quality dining are blended with comfortable, attractive accommodation and friendly, professional staff. Whether you want to be active all day every day, or simply relax by the pool, you’ll find all the elements of a great holiday at every Mark Warner resort. We continue to develop our programme, to meet – and wherever possible, exceed – the standards our guests expect. In 2018 we welcomed Phokaia Beach Resort in Turkey to Mark Warner; it has already become a firm favourite. Then in 2019 the much loved Paleros Beach Resort in Greece returned after a multi-million Euro refurbishment, gaining excellent reviews. Even more important than the resorts is our team. Their infectious energy, enthusiasm and attention to detail is always at the core of what we do. In guest reviews, it is always the high standards and quality of our team that attract the most comments. All of us here at Mark Warner know that every moment matters – and we want to ensure that every moment is special. We look forward to giving you a summer holiday to remember in 2020.
Still independent and fully bonded
Contents Award winning holidays Hand-picked resorts Our staff make the difference Childcare and quality family time Fun for everyone Welcome to the waterfront Anyone for tennis? Cycling adventures Step into fitness And relax Perfect for adults Your dining experience Travel made easy Share your moment to win a holiday
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Greece Paleros Beach Resort, Paleros Levante Beach Resort, Rhodes Lemnos Beach Resort, Lemnos
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Turkey Phokaia Beach Resort, Izmir
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Sardinia Perdepera Beach Resort, Ogliastra
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Essential Information Watersports 68 Tennis 74 Cycling 76 Childcare 78 Travel information 82 How to book 84 Booking conditions 86
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Award winning holidays A Mark Warner holiday is like no other. We offer a collection of hand-picked Mediterranean beach resorts in stunning locations, with first-class watersports and sporting equipment. Couple this with an enthusiastic team of experienced, qualified instructors and friendly, welcoming staff and we’re ready to give you a holiday to remember. Perhaps that’s why in 2019 more than half our guests had travelled with Mark Warner before.
Market leading childcare We are market leaders in family holidays. Our exclusive childcare centres are filled with toys, arts and crafts plus everyone’s favourite books. Days are packed full of activities on and off the water. The care doesn’t end as the sun sets; our childcare team offer various free services into the evening, allowing parents time to enjoy a relaxed dinner over a glass of wine or two. Our superb experienced team will ensure your children have a holiday to remember.
Exceptional service The high numbers of repeat guests, customer referrals and the travel awards we win are testament to the quality of our holidays. We attribute much of our success to our high calibre staff and their commitment to offering you outstanding customer service and childcare, making your whole experience special. You will know from the moment you arrive – when you see the spectacular views and crystal clear waters – that you’re in for an unforgettable time.
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BRITISH TRAVEL AWARDS 2018
BRITISH TRAVEL AWARDS 2017
BRITISH TRAVEL AWARDS 2017
BEST ACTIVITY/SPORTS HOLIDAY COMPANY
BEST ACTIVITY/SPORTS HOLIDAY COMPANY
BEST ALL-INCLUSIVE HOLIDAY COMPANY
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Hand-picked resorts Our research to locate the best resorts is painstaking. We take many factors into account, from the standard of the hotel itself, to the facilities in the local area, to ensuring the typical wind and sea conditions suit the range of activities on offer. With beachfront locations, exhilarating activities, restaurants and bars, market leading childcare and revitalising spas, you can strike the perfect balance of exertion and relaxation, new experiences and ‘me time’.
Paleros Located in western Greece, known for its breathtaking, mountainous landscape and lush greenery, Paleros is a truly magical destination. Whether in the mood to explore, be active or just unwind, there’s something to suit every guest.
Rhodes Explore the island, which is packed full of history. Visit the Medieval UNESCO-listed old town and crusader castles, climb the mountainous landscape, discover the coastline and take advantage of all that our gorgeous hotel, Levante Beach Resort, has to offer.
Lemnos For an authentic Greek experience a visit to the traditional, unspoilt island of Lemnos is a must. Our beach resort boasts breath taking sunsets, rural charm and stunning scenery. No wonder this is such a firm favourite with Mark Warner guests.
Turkey Izmir, on the west coast of Turkey, is home to the charming harbour town of Foça, known for its fishing boats and eateries overlooking the sea. Spend your days at Phokaia making use of the facilities and exploring the local area.
Sardinia Beautifully unspoilt, this island exudes charm and enchants with its endless countryside. Perdepera has an impressive beach with what must be the clearest azure waters in the Mediterranean.
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Our staff make the difference We set very high standards so you receive the best service. You’ll encounter a desire to deliver and an infectious enthusiasm from our in-resort team, many of whom have worked for us for years. Led by a dedicated Mark Warner Resort Manager, our teams deliver exceptional customer service and an unforgettable holiday experience.
Hotel team Our chefs cook with passion, our bar staff mix heavenly cocktails and our customer services team and local hotel staff go above and beyond to ensure your holiday runs smoothly.
Childcare team Experienced nannies with endless enthusiasm and energy will look after and entertain your children, giving them a fun, safe, action-packed holiday. The teams create a stimulating, imaginative programme with a combination of indoor and outdoor entertainment.
Waterfront team Our expert, dynamic waterfront crew know their craft and have a passion for all things water-based. We provide free group tuition with the option of more in depth paid courses too.
Activities team Tennis coaches who give ace advice, cycling guides to explore with and fitness instructors to put you through your paces: our team is here to help you get moving. If all this sounds like hard work, our beauty therapists can relax, rejuvenate and re-energise you.
UK travel experts Dedicated and knowledgeable, our travel experts know our resorts inside out and are on-hand to guide you through your options. They’ll add the essential touches, from childcare to tennis, sailing or windsurfing lessons. Call today and they’ll build you a perfect holiday.
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Childcare and quality family time At Mark Warner we know family holidays are precious. We offer the perfect opportunity to enjoy activities as a family, as well as some all-important time alone, thanks to our exclusive in-resort childcare. Whatever age your children, from 4 months to 17 years, our experienced nannies provide entertainment and excitement during the day. Once dusk falls our evening childcare kicks in, so you can take advantage of our sleepover-style service to calm down your little ones after a busy day of activities. Mark Warner’s childcare programme, which must be pre-booked, is free for those aged 2-17 years, with a nominal charge for the under 2s.
Young families Don’t be put off travelling with babies, toddlers and minis! Our resorts are designed to ensure all the family has the most wonderful, relaxing time. Young ones will be safe and happy in the care of our expert nannies offering a range of age appropriate activities. Simply choose morning or afternoon sessions and we’ll take care of the rest.
Baby Club - 4 to 11 months Inquisitive babies will adore our cheerful baby clubs. There are plenty of toys, water play and quiet time for those all-important naps that you’ve worked hard to establish. All this is accessible with the security of knowing your precious one has a keyworker on a superb ratio of 2 babies to 1 nanny for familiarity.
Toddler Club - 1 to 2 years These little adventurers will love exploring our beach resorts under the ever-watchful eye of our childcare team. Their bright clubrooms are full of the latest toys and games to stimulate independent toddlers. They’ll love getting acquainted with the great outdoors and playing games in the pool.
Mini Club - 3 to 5 years Curious minis will be delighted when they see the toys on offer in their club. They’ll have fun making new friends, experimenting with arts and crafts, singing songs and enjoying plenty of beach and pool fun. Dedicated nannies will ensure every mini has the best experience.
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Fun for everyone We’ve perfected the art of keeping your children entertained while you dip in and out of the many free activities available. Our children’s and teenage clubs are immensely popular. They are a great way for them to make friends and grow in confidence while experiencing new and exciting activities at the same time.
Active families Our fantastic Junior, Kidz and Indy Clubs provide older ones with a great variety of activities including sailing, kayaking, windsurfing and playing beach games. Clubs are offered on a full day basis; children can drop in and out as they desire, allowing you ample time as a family too.
Junior Club - 6 to 9 years Active Juniors love being outdoors. They have the perfect opportunity to learn to windsurf and sail, play on kayaks, wave jump, enjoy scavenger hunts, play team games and present their showcase at the end of the week. You’ll be sure to hear all about the new best friends they’ve made throughout their holiday.
Kidz Club - 10 to 13 years Independent Kidz will thrive on the endless activities available to dive in and out of. Activities include sea frisbee, kite flying and pool gladiators, as well as learning or improving their sailing and windsurfing techniques. Team games from beach cricket to dodgeball all take place under the leadership of their enthusiastic club leader.
Indy Club - 14 to 17 years Teenagers love their families, but will also seek time with like-minded friends. That’s where the Indy Club comes in – there’s a full programme of daytime activities and evening entertainment designed to keep teenagers occupied. Supervised watersports are part of a typical day whilst ‘Indy dinner’, a team challenge and floodlit volleyball keep the atmosphere going well into the evening.
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Welcome to the waterfront At all our beach front resorts you’ll find a tempting array of the latest watersports equipment including performance dinghies, catamarans, windsurf boards and sails, SUP boards and kayaks, all available to use free of charge. If you already have some experience you can sail, windsurf or paddle off, confident in the knowledge our safety cover and advice is always on hand. If you are a beginner, you can join in one of our free group lessons to get you ready. Find out more on pages 68–73.
Free watersports courses We offer free group tuition in windsurfing and sailing at all of our resorts, no matter your ability. Simply choose your course, meet us on the waterfront and you’ll be improving your skills in no time.
Dedicated instructors Our qualified watersports team is on hand to help with free first class tuition. Our beach resorts are RYA recognised Training Centres, so for an additional fee you can head home with a qualification as well as a tan.
Regatta Week Our annual Regatta Week is specifically designed for anyone interested in dinghy racing. If you’re keen to learn, improve or just looking for some fun, come join us at Phokaia Beach Resort for the week of 13 June 2020.
Windsurf Development Week Our dedicated Windsurf Development weeks are perfect for intermediate windsurfers who want to advance their knowledge, experience and skill. These weeks will be held at Levante Beach Resort on 7-14 and 10-17 October 2020.
Rowing at Paleros We have introduced rowing into our programme of activities at Paleros Beach Resort. Our dedicated rowing instructors can teach beginners and guide those who have rowed before, using our fleet of sliding seat, single skull rowing boats from LiteBoat.
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On the water Sailing We operate a variety of free sailing sessions and clinics throughout the week, aiming to get you out on the water as much as possible. If you’re looking to progress further, we have a full range of RYA courses which can be booked before you travel*, as well as private one-to-one tuition†.
Windsurfing With free windsurfing tuition included at all of our resorts, all abilities can have a go. If this tempts you to do more, our range of clinics, private lessons† which can be booked in resort and RYA courses give you the opportunity to master the sport.
Foiling We now offer Dinghy and Windsurf Foiling at Levante and Phokaia Beach Resorts. Foiling is a new and exhilarating aspect to both sports and the foiling equipment we have will enable you to have a go at flying over the water. We also offer RYA First Flight courses which can be pre-booked before you travel*.
Kayaks and SUP boarding Our kayaks give you the freedom to explore the local coast lines at your leisure. Alternatively, practice your technique and balance on a stand up paddle board or sign up for one of the sunrise or sunset sessions. At Paleros and Levante Beach Resorts you can try out our giant SUP board too.
Waterskiing and Wakeboarding Whatever your skill level, rest assured you are in expert hands. We operate waterskiing and wakeboarding at Lemnos, Phokaia and Paleros Beach Resorts. These locations are particularly well suited for waterskiing and wakeboarding as sea conditions are often calm. You can pre book your tows with our travel experts. *The number of places on all pre booked courses are restricted. All RYA
courses are at an additional cost. †Private lessons are at an additional cost. s Pre booked tows are restricted in number. All waterski and wakeboarding tows are at extra cost.
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Anyone for tennis? Whether you want a gentle rally, a social game or feel it’s time to improve your stroke, you’ll find our tennis facilities and resident coaching staff ready and waiting for you. Sign up for a court and enjoy some free play or join our free tennis social evenings for some light-hearted competition. Find out more on pages 74–75.
Court time We take tennis seriously. With 21 tennis courts spread across our beach resorts, there is plenty of time to hone your skills. We provide a free loan of adult and junior HEAD racquets with balls for coaching and casual play.
Up your game If you are keen to advance your game or if you’re just starting out, we provide a number of LTA accredited courses (charge applies). Our signature Academy Course is ideal for those who wish to improve with group coaching tailored to ability. The Classic course and Tennis Xpress really suit those who may only pick up a racquet occasionally.
Intensive tennis weeks Our specialist weeks are at Paleros Beach Resort on 17 May and Levante Beach Resort on 7 October 2020. They are perfect for regular players looking to maximise court time and improve those ground strokes under the watchful eye of our Mark Warner tennis pros.
Junior players We are always on the look out for the next Mark Warner tennis pro and are keen to encourage the next generation. Our Mini and Junior LTA courses are designed for players from 3 years upwards. Mini players will love the exciting exercises and rewards, while Juniors are encouraged to develop their skills at a pace that suits them.
ACCREDITED COACHES APPROVED PROGRAMMES
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Cycling adventures Cycling is a great way to explore the local towns, villages and countryside. The terrain and topography surrounding our resorts makes for some fantastic rides. You don’t have to be a regular cyclist to enjoy the freedom our free guided tours bring to your holiday. If you are a keen cyclist, be it on or off road, the locations of our hotels bring you a truly rewarding 2 wheel experience. Find out more on pages 76–77.
Off the beaten track Get off the beaten track and discover the local area. Mountain biking is available at all our beach resorts free of charge. Take a free guided tour with our experienced bike team or simply explore the local area on your own.
Take to the roads Our destinations are perfect locations for exciting road cycling holidays. Combine traffic-light open roads with challenging hills and enjoy some spectacular views. Join a free guided tour or take to the roads independently.
Free rider Head out for a day of discovery and adventure, exploring the local area independently and visit some stunning sites. Bikes are available throughout your stay for free and our team can provide local maps and route advice.
Guided tours There are a variety of exciting guided tours throughout the week run by experienced guides who have excellent knowledge of the local area. If you are a novice then start out by joining the easy rides where basic skills are practised and then progress onto the more challenging tours on offer.
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Step into fitness With Mark Warner, being away doesn’t stop you working on your fitness. We have plenty of classes that are included as part of your holiday, for you to get involved in.
Work it out Our energetic fitness instructors run a comprehensive and diverse programme, with classes tailored to guest demand. Start your day with a beach power walk or try our sunrise and sunset stretches to both relax and increase flexibility. There’s exercise to music and circuits designed to get your heart rate up, or jump into the pool for aqua-fit. We have something for everyone so you can be as active as you like.
Team sports There are varied team activities and sports for you to get involved in so you can enjoy friendly competition and get to know some of your fellow guests. You’ll find volleyball, fivea-side football, touch rugby, cardio tennis and water polo at many of our resorts. At Phokaia Beach Resort our resident coach runs beach tennis, combining elements of volleyball and tennis on the beautiful waterfront.
Sample daily schedule 08.00
Morning run or gentle walk
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Stretch & core
10.15
HIIT or circuits
11.00 Volleyball 11.30
Aqua fit
15.00 Zumba
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Water polo
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Legs, bums & tums
18.00
Ab attack
18.30
Stretch & relax
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And relax... Take time out to nourish your mind, body and soul while you are away. Each of our resorts has its own signature spa, salon or in-house Viva health and beauty salon. Treat yourself to a full body massage or rejuvenate your skin with fantastic face and eye treatments. If your hands and feet are feeling neglected opt for a pedicure or manicure with our CND Shellac system.
Viva salons Benefit from a reviving range of treatments from manicures to massages: you’ll look and feel fresh and re-energised after a visit to one of our salons. Our health and beauty therapists are professionally trained and can give personal consultations if desired. Viva health and beauty salons are available at both Lemnos and Paleros Beach Resorts.
Signature spas At our other resorts you’ll find signature spas operated by independent health and beauty specialists. At Levante Beach Resort indulge in spa and wellness facilities including sauna and relaxation areas, indoor heated pools, a hair salon and manicure and pedicure stations. At Phokaia Beach Resort, the spa boasts 5 treatment rooms and a sauna, so you can enjoy everything from a traditional hammam to a facial. Perdepera Beach Resort has its own intimate white-washed cabins with an in-resort beauty therapist.
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Perfect for adults Our holidays are as popular with solo travellers, couples and groups of friends, as they are with families. Hit the beach and improve your sailing or windsurfing skills, or try it for the first time. Tackle the hills with one of our guided bike tours, have a knock about on the courts or simply lie back and unwind by one of the adult-only pools. All our resorts have a more adult atmosphere outside of school holidays with any pre-schoolers often tucked away in their exclusive clubs. And let’s not forget that parents love the adult atmosphere as much as those without children.
Social time The variety of activities on offer helps guests meet new friends and enjoy team sports. Take part in a game of volleyball, join an energetic session of water polo, or pop along to one of the many fitness classes arranged by our activities team. We host social dinners to help you get to know fellow guests and our bars are the perfect spot to catch up on the day, perhaps enjoying a little evening entertainment.
Club Mark Warner weeks These special weeks bring together like-minded adults looking for an excellent range of activities, quality coaching, enjoyable evenings and sociable dinners. We’re pleased to host Club Mark Warner at Levante Beach Resort on 6 June 2020 and Phokaia Beach Resort on 26 September 2020. Enjoy an informal programme including barbecues, group dinners and sporting pursuits from sailing to fitness. Local excursions and group nights out, combined with all the usual Mark Warner activities and a dedicated host, will make your stay memorable.
Rooms without a single supplement Our Club Mark Warner weeks offer a limited selection of twin rooms with no single supplements. So you can enjoy a room to yourself at no extra cost. See our website or call our travel experts for details.
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Your dining experience Dining should be a highlight of any holiday, and it certainly is with Mark Warner. That means sourcing the freshest ingredients and crafting a wide variety of local and international dishes to suit your tastes. Try traditional specialities, eat lightly, or indulge your sweet tooth. You’ll find the care and attention of our chefs creates imaginative and great tasting dishes for you to savour.
Your choice of dining options Each of our resorts has a main restaurant with a dining plan included in your holiday cost. These vary between destinations, so you can choose the right one for you. Levante and Paleros Beach Resorts offer half board dining, with the option to upgrade to full board if you wish. Phokaia Beach Resort has resort board, which includes breakfast and lunch daily, plus dinner 5 nights a week. For the other 2 evenings guests can choose to dine out in nearby Foça or at the hotel’s beach barbeque. Both Perdepera and Lemnos Beach Resorts have full board dining with wine, so everything is taken care of for you.
Variety is the spice of life You’ll find the main hotel restaurants serve local platters with varied regional dishes, seasonal salads, mezes, fresh fish as well as staple favourites. Most of our resorts offer alternative dining venues, with a choice of menus. For any special dietary requirements, please speak to our travel experts.
Young taste buds Younger guests have their own ‘high tea’ with a special buffet full of healthy fun options to please even the fussiest of eaters. ‘High tea’ is served every afternoon for babies and children from 4 months to 9 years. In peak season older children can dine with their parents or join their respective club’s own social dinner with new friends.
Bars for all occasions Relax with your morning latte or sip on a refreshing beer to cool off from the heat of the sun. Our beach bars are a great spot for watching the world go by. There’s always a cocktail of the day to tempt you as the sun sets too.
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Travel made easy We know that getting to and from holiday destinations can be stressful, especially if you’re travelling as a family, so we do our utmost to make the experience easy. We work with carefully selected travel partners with good reputations and provide transfers straight to and from our resorts. Find out more on pages 82 – 83.
New for 2020 – 7, 10, 11 & 14 night holidays We know that many guests can’t spare time for a full 2 weeks away, but would like to enjoy the whole Mark Warner experience for more than a week. So we’re delighted to introduce 10 and 11 night holidays to Levante, Paleros and Phokaia Beach Resorts, giving you more flexibility and more choice. For availability and prices, please speak to our travel experts, or visit our website.
Dedicated flights from London Gatwick Our main airline for 2020 is Enter Air, with whom we have worked successfully in past seasons. Enter Air will be delivering the majority of Mark Warner’s flight programme from London Gatwick throughout the season. We also offer flights on British Airways, EasyJet and Jet 2. With all our airlines, for any extras such as carriage for sports equipment and extra baggage, our travel experts will be pleased to help.
Flights from around the UK Of course flying from close to home makes everything easier so where possible, we offer flights to some destinations from Manchester and Stansted. If you would prefer to fly from a different airport our travel experts will be happy to assist you. They can tap into a range of options to find the most suitable departures.
Resort transfers We know that when you step off the plane you want to start your holiday straight away. At your arrival airport you will be met by a member of the Mark Warner team who will take you to your coach for the direct transfer to your hotel. We aim to make this trip comfortable as possible, so you can just look forward to all the special moments to come.
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@classic_roz
@susietempest75
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Share your #MWmoment to win a holiday! Mark Warner holidays are all about those special moments – and we want to see yours. Maybe you have just completed a RYA sailing course, your little one is in the childcare show or you just want to show off your tan. We’d love you to share your photos and videos!
@rosscomoore86
Throughout summer 2020 we will be giving away £200 worth of Mark Warner vouchers each month for our favourite MWmoment. Plus there’s the grand prize of a holiday for 4, to our overall favourite! Simply include #MWmoment on your posts to be entered.
@MWholidays MWholidays MWholidays @MWholidays @literallyneha
See our website for full terms and conditions.
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Beach Resorts Greece Paleros Paleros Beach Resort
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Rhodes Levante Beach Resort
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Lemnos Lemnos Beach Resort
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Turkey Foรงa Phokaia Beach Resort
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Sardinia Perdepera Beach Resort
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Paleros Beach Resort Paleros, Greece
The fully refurbished and renewed Paleros Beach Resort was welcomed back to the Mark Warner programme last summer to excellent reviews. The hotel sits near the traditional Greek village of Paleros and the magical island of Lefkada. Nestling in a bay backed by olive grove clad mountains and washed by the dazzling Ionian Sea, it’s perfect for action and exploration as well as simply absorbing the tranquillity in the resort’s mature gardens.
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Location The setting – in western Greece – could hardly be more beautiful. A seemingly land-locked bay, surrounded by mountains and lush gardens, the calm blue waters are ideal for waterskiing. Just a 30 minute walk or a gentle cycle away is the small village of Paleros, where guests can visit quaint seafront bars and traditional Greek tavernas.
Preveza Airport
Average temperature ˚C May Jun Jul Aug Sep Oct 26 32 35 35 30 26
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Greece
Paleros Beach Resort
Average wind speed Beaufort scale: 2 – 3 Flight time 3 hours 35 mins
Paleros
Transfer time 30 mins
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Paleros Beach Resort And relax... Enhanced by beautiful surroundings, families will love the family pool, while the adult pool has a more tranquil vibe. Head to the beach that runs along the width of the resort and sit back with a drink in the evening at the bar. The Viva spa and wellness centre offers a range of indulgent treatments including massages and manicures. Room to unwind Set amidst flower-filled gardens with lovingly tended lawns, the accommodation at Paleros is made up of individual low-rise buildings with terracotta roofs. 130 modern rooms range from twin and doubles to family rooms, interconnecting and suites to accommodate all party sizes. Culinary experience Local ingredients and traditional Greek influences are key to buffet lunches and dinners in the main restaurant. Enjoy fresh and vibrant salads, grilled meats, fish, baked goods, tempting pastries and desserts. Family time Little ones will love the childcare centre, filled with games and toys. The childcare and waterfront teams will help them learn to sail and windsurf while ensuring they get plenty of pool time too. Families can make the most of the activities in resort or explore the nearby pretty village of Paleros.
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Take to the water The calm waters make perfect conditions for water-skiing and wakeboarding. You can also take out a stand up paddle board or kayak. The new rowing boats are another great way to get out on the water. Our enthusiastic and expert waterfront instructors are on hand throughout the week running free windsurfing and sailing classes, the light breezes are great for beginners and improvers to test their skills on the water. There’s a PADI Scuba Diving Centre too, for those who like to explore under the water. On-shore activities Guests can take advantage of the four tennis courts with LTA approved coaches on hand for private and group lessons. Mountain and road bikes are free of charge to use or you can head out on a free tour with our experienced guide. Plus you can get stuck in to the extensive fitness programme that runs throughout the day. After all that hard work why not head to the spa for a rewarding treatment?
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Paleros Beach Resort Dining There are two restaurants at Paleros Beach Resort. The centrally located main restaurant is in the hotel gardens, next to the family pool. It is buffet style, serving grilled fish and meats, fresh salads, local dishes and international favourites. Dining here is included on a half board basis, with the option to upgrade to full board, for complete convenience. The hotel also has a quaint taverna with outdoor terrace by the beach. This has an à la carte Greek menu.
Childcare Baby, Toddler and free Mini Club sessions 6 mornings, 9am to 12.30pm, or 6 afternoons, 2.30pm to 5.30pm. Full days on request with a small fee. Free Junior, Kidz and Indy Club sessions 6 full days, 9am to 12.30pm, and 2.30pm to 5.30pm. Free evening childcare (4 months to 17 years). A parents’ kitchen is available. Please find further childcare information and prices for infants under 2 years on pages 78–81.
Guide prices Prices are per adult per week on a half board plan. Based on 2 people sharing. Regional flights are available on request. May June July August September October
Paleros village
from £779 from £979 from £1579 from £1749 from £929 from £899
Prices shown are based on 7 nights, per adult and for guide purposes only. These may change at any time. Please see our website for latest prices and full terms and conditions.
17 May
Kechr opole o
Intensive Tennis
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Resort map 1 2 3 4 5 6
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Reception Family pool Hotel restaurant Hotel bar Pool bar Adult pool
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7 s R oa d
Specialist week
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7 Aerobics/Fitness area 8 Taverna 9 Beach bar 10 Children’s pool 11 Spa & wellness centre 12 Playground
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Accommodation
Facilities
130 rooms
2 Restaurants
Twins
3 Bars
Doubles
Adult pool
Family rooms
Children’s pool
Suites
4 Tennis courts
Interconnecting
Cycling centre
Activities Tennis (with tuition*) Road cycling & Mountain biking Fitness programme
Aerobics area Spa & wellness centre 4 Children’s clubs Parent’s kitchen
Sailing with tuition
Baby and Toddler crèche from 4 months
Windsurfing with tuition
Free WiFi
Kayaking Stand up paddle boarding Watersports courses* Waterskiing* PADI scuba diving centre* Table tennis Evening entertainment *At extra cost
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Levante Beach Resort Rhodes, Greece
Perched on the edge of Kolymbia lies Levante Beach Resort – a favourite of many regular guests. Perfectly positioned on the beach, which stretches an incredible 7km, this resort has something for everyone. Watersports enthusiasts will love the ideal wind conditions, while keen cyclists can conquer the hills surrounding this beautiful setting. The choice of activities, pools and bars will keep the whole family entertained.
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Location Walk for just 20 minutes and you’ll find the local village of Kolymbia, with its avenue lined with Eucalyptus trees. At night you can enjoy the vibrant atmosphere in the local tavernas. Hire a car from the hotel and in 30 minutes you can reach both historic Rhodes Town and the picturesque ancient village of Lindos. Travelling by car is the perfect way to explore the many historical sites and delightful Greek villages the island has in abundance.
Rhodes Town Paradisi Airport N
Rhodes
Levante Beach Resort
Average temperature ˚C May Jun Jul Aug Sep Oct 26 30 31 31 30 26 Average wind speed Beaufort scale: 2 – 4 Flight time 4 hours
Lindos
Transfer time 30 mins
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033 3305 4700
43
Levante Beach Resort And relax... The resort boasts 6 tempting pools, including a heated indoor pool and sports pool, all with sun loungers just waiting for you to lie back on. The signature spa is sure to entice you to some well-deserved pampering. Room to unwind Guest rooms and suites are airy with contemporary dĂŠcor and doors opening onto a balcony or terrace. The accommodation is positioned around the main hotel, the pools and gardens. Guests can choose from twins and doubles, interconnecting rooms and suites, 7 of which have their own pool. Upgrade to superior rooms for enhanced views. The culinary experience The hotel chefs cook with fresh, locally sourced produce that form abundant flavoursome buffets, including fresh pastries for breakfast, a variety of salads, delicious grilled fish and varied local cuisine for lunch and dinner. All can be enjoyed whilst dining al fresco in the main restaurant. There are 2 other, smaller dining options, for daytime snacks or an indulgent dinner. Family time Our fun, experienced nannies provide first-class care, running popular activities for children. Our custom-designed, air-conditioned childcare centre is full of equipment and toys. There is a large paddling pool for babies and toddlers. Families love splashing in the free-form swimming pool and getting involved in the extensive range of activities.
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Take to the water You can’t beat the watersports centre at Levante, combining excellent conditions and an expansive sailing area with a team of qualified instructors to guide you through the diverse range of activities. The waterfront welcomes all levels of sailor and windsurfer as well. For a more relaxing excursion, you can glide around the coastline on a kayak or SUP board. If you prefer life under the water, then try the snorkelling or PADI diving courses. On-shore activities Go out on a free, guided road cycling or mountain bike tour. Enjoy a relaxed coastal ride or head to the surrounding hills for some tough climbing and exhilarating descents. The tennis centre has 7 courts, including a fantastic show court, plus a team of dedicated, qualified coaches who will put you through your paces. Join our fitness classes for gentle stretching with a sea view or a more fastpaced workout. If you still have energy to burn, you can hit the well-equipped gym.
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Levante Beach Resort Dining Guests on half and full board options experience delicious buffet breakfasts, lunches and dinners at the Amalthia restaurant. Guests who are ‘on the go’ with the many activities can grab a quick bite from the poolside snack bar or try our à la carte Annora restaurant for a leisurely lunch. Both are at extra cost, except for guests travelling off peak on a full board plan.
Childcare Baby, Toddler and free Mini Club 6 mornings, 9am to 12.30pm, or 6 afternoons, 2.30pm to 5.30pm. Full days on request for a small fee. Free Junior, Kidz and Indy Club 6 full days 9am to 12.30pm & 2.30pm to 5.30pm. Free evening childcare (4 months to 17 years). Baby sterilisers available as required. Please find further childcare information and prices for infants under 2 years on pages 78–81.
Guide prices Prices are per adult per week on a half board plan. Based on 2 people sharing. Regional flights on request. May June July August September October
from £699 from £949 from £1399 from £1399 from £729 from £879
Prices shown are based on 7 nights, per adult and for guide purposes only. Prices can change at any time. Please see our website for latest prices and full terms and conditions.
Lindos
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Intensive Tennis 7 Oct Club Mark Warner 6 June Windsurf Development Weeks 7 & 10 Oct
Resort map 1 2 3 4 5 6 7 8
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Reception Hotel restaurant/bar Indoor pool Gym (lower ground) Tennis show court 5-a-side football Kids’ pool Main pool
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9 Snack bar 10 Architectural ruins 11 Adult pool 12 Pool suites 13 Annora restaurant 14 Beach bar 15 Aerobics area 16 Sports pool
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Accommodation
Facilities
164 rooms Standard, deluxe & superior twins Accessible twins Standard, deluxe & superior doubles Standard, deluxe & interconnecting Deluxe and superior suites Suites with own pool
3 Restaurants 3 Bars 2 Family pools Adult pool Children’s pool Indoor pool Sports pool 7 Tennis courts 5-a-side court Cycling centre Aerobics area Health spa Hotel shop 4 Children’s clubs Baby and toddler crèche from 4 months Room service Free WiFi
Activities Tennis (with tuition*) Road cycling & Mountain biking Fitness programme Sailing with tuition Windsurfing with tuition Kayaking Stand up paddle boarding RYA watersports courses* Waterskiing* PADI scuba diving centre* Water polo Table tennis Evening entertainment *At extra cost
Call our experts on
033 3305 4700
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Lemnos Beach Resort Lemnos, Greece
On the peaceful Plati Beach within a picturesque bay, Lemnos Beach Resort is a fantastic choice for families. With a west-facing position, guests can enjoy mesmerising sunsets as they dine at the terrace restaurant or sipping a cocktail at the beach bar. This hotel is particularly family friendly with a village vibe and excellent facilities. A firm favourite with a loyal following, Lemnos also has much to offer if you’re holidaying with friends or as a couple.
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Location The unspoilt island of Lemnos is the perfect Mediterranean getaway destination. The pretty harbour town of Myrina, with its Venetian castle and waterfront restaurants, is only a 10 minute drive from the hotel so it’s easy to immerse yourself in Greek culture and history. Explore the charming villages and harbour nearby on a free expert guided bike tour, or take to the waters and enjoy a local boat cruise.
Average temperature ˚C May Jun Jul Aug Sep 25 29 30 30 28
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Lemnos
Average wind speed Beaufort scale: 2 – 4
Kratikos Airport
Flight time 3 hours 25 mins
Myrina Lemnos Beach Resort
Transfer time 30 mins
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Lemnos Beach Resort And relax... The family swimming pool is perfect for those lazy days and for cooling down, either by taking a refreshing dip or heading to the pool bar for a drink. Pre-book a treatment for your stay and indulge in some ‘me time’ with a treatment by one of our therapists. Room to unwind The attractive terraces along the hillside feature contemporary villa-style rooms with air-conditioning and a private balcony or terrace with elevated views towards the sea. There’s a choice of twin rooms with extra beds, suites and interconnecting rooms. Upgrade to premium rooms for a favoured location or view. Culinary experience Lemnos has a strong agricultural and fishing culture which supplies our Greek chefs with an array of locally sourced produce. Generous breakfast buffets have both regional and British influences. At lunchtime, guests can expect a variety of salads, fresh fish, meat and traditional dishes. Al fresco dinners include Greek delicacies and delectable barbecues. And of course with full board dining, this is all included with your holiday, along with red or white wine at meal times. Family time Children are in great hands with our fun and professional nannies. There’s a spacious air-conditioned crèche, outdoor play area and toddlers’ pool for the young and curious. Active Juniors and independent Kidz and Indys enjoy an action-packed programme learning new sports and playing team games.
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Take to the water The sandy and gently shelving beach is excellent for watersports and splashing in the crystal clear shallows. The calm morning water entices waterskiers and wakeboarders before breezes gradually build creating perfect conditions for sailing and windsurfing. If you prefer to follow the coastline, you can try your hand at kayaking and SUP boarding or dive into the deep blue sea for an underwater experience. On-shore activities Our cycling centre has a large fleet of road and mountain bikes so you can join a guided tour or pedal out on your own, taking in views of this rural island. Enjoy a game of tennis on one of the resort’s 4 tennis courts, either in a social setting or in a group or private lesson. If fitness classes are more your thing, you’ll find our instructors run a daily exercise programme including aqua aerobics, circuits and stretch. There’s beach volleyball for the energetic, or you can simply recline on a sun lounger and watch the action. The choice is all yours.
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Lemnos Beach Resort Dining Enjoy delicious and varied breakfast and lunch buffets freshly prepared with local produce that changes daily, served in the hotel’s terrace restaurant with bay views. Dinner is served outdoors at the hotel’s authentic Greek taverna restaurant facing out to sea. Dining at Lemnos is offered on a full board basis, with wine at both lunch and dinner included.
Childcare Baby, Toddler and free Mini Club 6 mornings, 9am to 12.30pm, or 6 afternoons, 2.30pm to 5.30pm. Full days on request with a small fee. Free Junior, Kidz and Indy Club 6 full days 9am to 12.30pm & 2.30pm to 5.30pm. Free evening childcare (4 months to 17 years). A parents’ kitchen is available. For further childcare information and prices for infants under 2 years please see pages 78–81.
Guide prices Prices are per adult per week on a full board plan including wine and water at lunch and dinner. Based on 2 people sharing. May June July August September
from £1049 from £899 from £1149 from £1599 from £829
Prices shown are based on 7 nights, per adult and for guide purposes only. Prices can change at any time. Please see our website for latest prices and full terms and conditions
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Resort map 1 2 3 4 5 6 7 8 9
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Reception Hotel restaurant Terrace restaurant Pool bar Family & toddler pools Hotel bar Beach bar Viva health & beauty salon Aerobics area
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6 2
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Accommodation
Facilities
93 rooms Twins / Premium twins Large twins / Premium large twins Interconnecting rooms / Premium interconnecting rooms Family suites / Premium family suites
Restaurant and terrace barbecue 3 Bars Swimming pool Toddler pool Cycling centre 4 Tennis courts Viva health & beauty salon Children’s play area 4 Children’s clubs Baby and toddler crèche from 4 months Parents’ kitchen Free WiFi Hotel shop
Activities Tennis (with tuition*) Road cycling & Mountain biking Aerobics & fitness programme Sailing with tuition Windsurfing with tuition Kayaking Stand up paddle boarding RYA watersports courses* Waterskiing* Wakeboarding* Super sofa* PADI scuba diving courses* Water polo Beach volleyball Table tennis Evening entertainment *At extra cost
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033 3305 4700
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Phokaia Beach Resort Foรงa, Turkey
The prime beachfront setting, mature gardens and proximity to the charming town of Foรงa make Phokaia Beach Resort an ideal choice for active holiday makers. Guests can enjoy the first-class facilities as well as exploring this beautifully quiet part of Turkey. Guests love the friendly atmosphere, superb childcare, sporting facilities and waterfront activities. Take a dip in the 50m free-form swimming pool, or enjoy a cocktail at the beachside bar.
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Location Positioned in the Izmir region on the west coast of Turkey, Phokaia Beach Resort sits on the outskirts of the pretty harbour town of Foça. Visitors to this picturesque town can dine in one of the many restaurants overlooking the Mediterranean Sea and admire views over the bay, lined with traditional fishing boats. Foça is just 10 minutes from the resort via the local shuttle bus or taxi. Alternatively use our bikes to explore the local area.
Phokaia Beach Resort Foça
Average temperature ˚C May Jun Jul Aug Sep Oct 26 31 34 33 29 24
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Turkey
Average wind speed Beaufort scale: 2 – 5 Flight time 4 hours Izmir Airport
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Transfer time 1 hour 20 mins
033 3305 4700
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Phokaia Beach Resort And relax... With 3 pools, comfortable cabanas, a long beach and indulgent spa, you’ll effortlessly slip into holiday mode. Try a traditional Turkish hammam treatment, or relax and revive in the sauna, Turkish bath or indoor pool. The inviting sun loungers are perfectly positioned to watch the world go by. Room to unwind Enjoy contemporary Turkish design in a variety of room types, including twins, interconnecting, family rooms and villas. Families will love the spacious family rooms with bunk beds for the children. Make sure to upgrade to a superior room for a balcony with views overlooking the sea. A culinary experience Talented chefs carefully prepare delicious, locally sourced ingredients to present a variety of Turkish and international cuisine. Dine in the beautiful hotel restaurant and sample the fresh food from the grill or try the traditional pide and gozleme freshly made to order. Family time There is so much for children to enjoy at this friendly resort. The 5 age groups are split across 3 dedicated locations, with stimulating timetables in place to ensure that young minds are always occupied by outdoor and indoor activities. Guests can also enjoy tennis, cycling and watersports together as a family creating lasting memories.
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Take to the water All abilities can get involved on the waterfront. For beginners the conditions are perfect for sailing and windsurfing close to the shore. Those with more experience can venture further out and enjoy on-shore winds or take advantage of the waterskiing facilities. If you’d like to be on the water in a more relaxed setting, take out a SUP board or kayak. With an excellent range of equipment and instructors on hand you won’t want to leave the warm waters of the Aegean Sea. On-shore activities With 4 flood-lit tennis courts and a superb team of coaches, Phokaia is a great choice for tennis enthusiasts. Enjoy a game of social tennis or try your hand at beach tennis for a fun and lively game. If you’re looking to improve your technique, you can book a class or private tuition. Join a free cycling tour of the area and take in the views with one of our experienced guides, or get involved with the comprehensive fitness programme, from aqua fit and circuits to morning and sunset stretches.
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Phokaia Beach Resort Dining Our resort board offers flexible dining, so you can enjoy the freshly prepared meals in the restaurant as well as the opportunity to sample the local cuisine in Foça. Expect delicious buffet breakfasts and lunches every day, while our evening dining includes 5 nights in resort. For 2 nights a week you can visit nearby Foça, or for those preferring the convenience of staying in resort, an enjoyable beach BBQ is available to book.
Childcare Toddler and free Mini Club sessions 6 mornings, 9am to 12.30pm, or 6 afternoons, 2.30pm to 5.30pm. Full days on request and at a small fee. Free Junior, Kidz and Indy Club sessions 6 full days per week, 9am to 12.30pm and 2.30pm to 5.30pm. Free evening childcare (4 months to 17 years). A parents’ kitchen is available. Please find further childcare information and prices for infants under 2 years on pages 78–81.
Guide prices Prices are per adult per week on a resort board basis. Based on 2 people sharing. Regional flights are available on request. May from £749 June from £899 July from £1499 August from £1659 September from £879 October from £849
Foça Harbour
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Prices shown are based on 7 nights, per adult and for guide purposes only. Prices can change at any time. Please see our website for latest prices and full terms and conditions.
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Specialist weeks Regatta Week Club Mark Warner
13 June 26 September
Resort map 1 Reception 2 Restaurant 3 Main hotel rooms 4 Terrace bar 5 Spa, gym, indoor pool 6 Garden rooms 7 Swimming pool
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8 Children’s pool 9 Family rooms 10 Fitness centre 11 Garden villas 12 Beach bar/Restaurant 13 Waterski pontoon
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Accommodation
Facilities
140 rooms Double / Twins Double / Twins sofa bed Superior Double / Twins Superior Suites Family rooms Accessible Family room Interconnecting Superior Interconnecting Villas
2 Restaurants 2 Bars Family pool Children’s pool Indoor pool 4 Tennis courts Cycling centre Aerobics area Health spa Hotel shop Children’s playground 2 Children’s clubs Parents’ kitchen Toddler crèche Free WiFi
Activities Tennis (with tuition*) Sailing with tuition Windsurfing with tuition Road & Mountain biking Fitness programme Kayaking Stand up paddle boarding RYA watersports courses* Waterskiing* PADI scuba diving centre* Evening entertainment *At extra cost
Call our experts on
033 3305 4700
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Perdepera Beach Resort Sardinia
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Sitting between a magnificent golden beach and a lush green mountain backdrop, Perdepera is an attractive, traditional villa-style resort located on the picturesque and unspoilt island of Sardinia. Italian influence is obvious, from the food through to the laid-back style of this intimate resort. Watersports, cycling, tennis and market-leading childcare make for a getaway as energetic or relaxing as you choose.
Location Found in the province of Ogliastra on the east coast, Perdepera represents wonderful landscapes and nature at its best. The coastline is dotted with secluded beaches, rocky headlands and dramatic cliffs. Hire a car for the week (from Cagliari) to explore the island. Take in the beautiful mountains and red cliffs overlooking the Mediterranean Sea or discover ancient history in Roman ruins and unique Nuraghi stone edifices.
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Average temperature ËšC May Jun Jul Aug Sep 23 27 30 31 26
Sardinia
Perdepera Beach Resort
Cagliari Airport
Average wind speed Beaufort scale: 2 – 4 Flight time 2 hours 40 mins Transfer time 2 hours
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61
Perdepera Beach Resort And relax... The beautiful adult pool is the perfect spot to simply lounge and enjoy the laid-back atmosphere, while families can enjoy the main swimming pool or brand new family pool. Many guests head to the long sandy beach, with crystal clear water, to enjoy the sea views on a beach bed under a sunshade. At the end of the day relax on your garden terrace, at the beach bar, or join friends at the sociable hotel bar for pre-dinner cocktails. Room to chill Set within beautiful gardens, you’ll find the terraced villa-style chalets with colour wash and stone rendering. Choose from air-conditioned doubles, triples, interconnecting and family rooms, all equipped with en-suite shower rooms, fridge, TV, safe and a private terrace looking on to shaded gardens. Upgrade to a recently refurbished superior room or prestige double room with sea view. Culinary experience All holidays to Perdepera include full board dining, with complimentary wine included at lunch and dinner. The chefs use locally sourced ingredients to prepare continental and cooked breakfasts, along with barristaserved coffees, with various salads and hot dishes for lunch. Dinner sees an array of antipasti, salads, vegetables, grilled fish, pasta and pizzas, with tempting pastries for dessert. Sardinian specialty cheeses are available every day. Family time Toddlers will love playing in the shaded gardens and dipping in the pool. Our expert childcare and waterfront teams will have children 3 years and upwards out on the water having fun in a sail boat. Families can splash in the shallow waters of the new family pool, head out kayaking or enjoy a game of tennis together.
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Take to the water With shelter from a headland, sailing at Perdepera is ideal for beginners in the morning, with the wind picking up in the afternoon making for more challenging conditions. There is free sailing and windsurfing tuition throughout the week with our expert, RYA qualified instructors. Alternatively, try one of the resort’s kayaks or SUP boards for some leisurely touring. Guests can also visit the local PADI dive centre for a range of scuba diving sessions that can be booked at the hotel. On-shore activities A full fitness programme is included in the holiday cost. There are two tennis courts, with our resident professional coach on hand to provide group or private tuition. Mountain and road bikes are available to hire free of charge or join a tour with our experienced guide, giving you the opportunity to explore the beautiful region. If you’d like to relax after taking part in the many activities on offer then book a treatment or massage in the resort.
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Perdepera Beach Resort Dining Full board dining with breakfast, lunch and dinner is taken in the buffet style main restaurant. Both wine and water are included with lunch and dinner. The meals at Perdepera Beach Resort includes pastas, pizzas, salads, grilled meats, fish and cheeses.
Childcare Toddler and free Mini Club 6 mornings, 9am to 12.30pm or 6 afternoons, 2.30pm to 5.30pm. Full days on request and at a small fee. Free Junior, Kidz and Indy Club 6 full days, 9am to 12.30pm & 2.30pm to 5.30pm. Free evening childcare (4 months to 17 years). A parents’ kitchen facility is available. For further childcare information and prices for infants under 2 years please see pages 78–81.
Guide prices Prices are per adult per week on a full board basis including wine and water at lunch and dinner. Based on 2 people sharing. May June July August September
from £849 from £929 from £1449 from £1499 from £869
Prices shown are based on 7 nights, per adult and for guide purposes only. These can change at any time. Please see our website for latest prices and full terms and conditions.
Resort map 1 Reception 2 Accommodation 3 Restaurant 4 Bar 5 Beach bar 6 Fitness platform 7 Main pool 8 Adult pool 9 Family pool 10 Junior/Kidz club 11 Treatment rooms 12 Dive centre 13 Amphitheatre
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Accommodation
Facilities
75 rooms
Main pool
Doubles (Classic, Superior & Prestige)
Adult pool
Triples
Family pool
Family rooms
2 Restaurants
Interconnecting rooms
2 Bars
Activities Tennis (with tuition*) Road cycling & Mountain biking Fitness programme Sailing with tuition Windsurfing with tuition
2 Tennis courts Treatment room 4 Children’s clubs Toddler crèche Evening childcare Free WiFi
Kayaking Stand up paddle boarding RYA watersports courses* Beach volleyball Table tennis Evening entertainment *At extra cost
Call our experts on
033 3305 4700
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Essential information Activities to suit you We want your time with us to be as rewarding and enjoyable as possible. So we ensure all our activities are professionally run with a team who are as enthusiastic as you are. Out on the water we run free group sessions, private lessons and RYA courses for sailing and windsurfing, along with a one-off Regatta Week and Windsurf Development Weeks. Plus you can try your hand at waterskiing and wakeboarding. PADI scuba diving schools operate in our Greek resorts, offering everything from free ‘try dives’ to advanced open water diving. On dry land you’ll find cycling centres with road and mountain biking. We have Lawn Tennis Association accredited programmes at all our resorts, along with free play and social tennis sessions. There are 2 specialised Intensive Tennis Weeks, one at Levante Beach Resort and one at Paleros Beach Resort too. Please see the following pages for more details.
Watersports Sailing courses
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Windsurfing courses
70
Rowing & SUP boarding
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Kayaks, waterskiing & wakeboarding
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Scuba diving
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Tennis Tennis courses
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Cycling Cycling centres
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Mountain & road bikes
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Childcare & children’s clubs Childcare clubs
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Childcare details
81
Travel information
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How to book
84
Booking conditions
86
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Watersports We have a fantastic range of watersports on offer. Guests can take out dinghies, kayaks, SUP boards and windsurf equipment while waterskiers and wakeboarders can take to the waters with our powered sports team. We recommend that anyone using the waterfront during their stay attends our Waterfront Beach Briefing at the beginning of the week. Our friendly, qualified instructors provide a safe, patrolled waterfront at all times and run inclusive group lessons plus certified RYA courses and private lessons (at additional cost).
Sailing You simply can’t beat sailing in warm Mediterranean waters and there’s no place better than our beach resorts that offer superb conditions, excellent equipment and top tuition.
Regatta Week Our popular, inclusive annual Regatta Week will be back in Phokaia Beach Resort for its ninth year. Specifically designed for anyone interested in dinghy racing. If you are keen to learn, improve or just looking for some fun, come and join us at Phokaia Beach Resort for the week of 13 June 2020.
Mark Warner free intro, refresher, improvers and racing Offering a collection of refresher and intro lessons, free of charge. Sign up for the lesson that suits your skill level at the beach brief. Introduction to sailing Free, 3 hour lesson
Learn the basic skills enabling you to sail in light winds in a stable dinghy.
Refresher sailing lesson 1 free session
The instructors refresh your memory and skills in this land-based lesson.
Improver sailing clinic For sailors looking to progress their 5 x 2 hour free sessions skills or have aspects of a RYA further module signed off. Sunset Challenge
Sign up each day for this fun, competitive race, our instructors will be keen to pass on hints and tips to improve your results.
Private tuition* 1 hour lesson
Enjoy tailored one-to-one tuition. working on a skill or getting an aspect of a RYA further module signed off.
Parent and child lesson*
A gentle sail with an instructor to gain confidence together.
* Booked and paid locally
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RYA National Sailing Scheme Courses (Age 14yrs +)
Sailing kit list
If you’d like to take things a little more seriously, the RYA sailing scheme provides an enjoyable, structured and progressive way to learn to sail. All courses are run over 4 half days with a 1 to 6 instructor/student ratio and costs £80 per course, when booked in the UK.
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Laser Bug
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Hartley 10
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RS Tera
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Laser Funboat
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Laser Pico
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RS Quba
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RS Zest
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Laser
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Laser Radial
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Laser 4.7
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Foiling Laser
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RS Aero 9
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RS Aero 7
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Foiling RS Aero
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Hartley Supernova
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RS Quest
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Topper Vibe
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Topper Xenon
Alternatively, should there be enough interest in resort; our teams can put dedicated formal courses for the following modules: RYA Seamanship Skills or RYA Sailing with Spinnakers. At an additional cost.
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Laser Bahia
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Hartley 15
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RS 500
RYA SAILfoiling
Multihulls
RYA Start Sailing - Level 1
RYA Basic Skills - Level 2
Teaching you the basic theory and practical skills in order to have you on the water, sailing by yourself. Following on from the Start Sailing course you will learn/understand about rigging, launching/ landing, stopping and starting and sailing in every direction. This qualification enables you to hire equipment at your local centre in the UK.
RYA Better Sailing - Level 3 Improvement of Level 2 skills so that you can do them plus introducing aspects of the further RYA modules including racing, spinnakers and performance sailing. This course will involve a variety of craft.
RYA Further Modules The RYA further modules are for those who have mastered the practical skills and absorbed the background knowledge required for Levels 2 and or 3. For those wishing to have aspects of these courses signed off in their RYA Logbooks, our instructors will tailor our Afternoon Sailing clinics to cover those elements in an informal way. There will be no additional cost.
RYA First Flight – for those who are Basic Skills Level 2 or equivalent this first course in SAILfoiling provides you with the basic introduction to foiling, assisting you to make your first foiling take offs. A 3 hour course with a 1 to 3 instructor / student ratio is £50 per course, when booked in the UK.
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RS Cat 16
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Topper C16
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Laser Dart 16
NB: Pre bookable courses have limited numbers of spaces per week. Available in Levante and Phokaia Beach Resorts.
RYA Youth Sailing Scheme We run the RYA Youth Sailing Scheme for our younger sailors with 10 Hours of tuition spread over the week. It costs £55 per course, when pre-booked in the UK. Certificates are awarded, subject to assessment. Following Stage 4 young sailors can move onto the further Modules as above. Stage 1 (6 to 13 years)
Introducing young sailors to the basics and the fun of sailing.
Stage 2 (6 to 13 years)
Helps to build confidence in small boat sailors and provides a range of sailing skills and background knowledge.
Stage 3 (8 to 13 years)
Tuition includes learning rigging, launching, recovery, starting and stopping sailing techniques and manoeuvres plus background theory.
Stage 4 (8 to 13 years)
Learning about the sailing techniques and manoeuvres, including mooring and man overboard drills, in crewed dinghies, as both helm and crew.
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Windsurfing With beach resorts chosen for their near perfect conditions, you’ll love the thrill of planing back and forth across the sailing area with the sun on your face and wind in your hair. Throw in the occasional bump and jump plus some carve gybing and enjoy the freedom of windsurfing. Our beach team are available to help rig, launch and land your equipment ensuring you make the most of your time on the water.
Windsurf Development Week Our dedicated Windsurf Development Week is perfect for intermediate windsurfers who want to advance their knowledge, experience and skill. Focusing on your requirements the team will build a clinic based week to meet your goals. WINDfoiling will also be a feature of the week for those wishing to have a go. This event takes place at Levante Beach Resort for 1 week on 7-14 October and 10-17 October 2020.
WINDfoiling We are WINDfoiling in Phokaia and Levante Beach resorts this summer. Foiling is a recent addition to the sport of Windsurfing involving attaining speed to create lift in the foil, driving you up and out of the water. Our team of Foiling instructors can get you up and out and move you forward to sustained flight.
Mark Warner free intro, refresher and improvers We offer a collection of sessions and clinics free of charge. Sign up for the one that most suits your level at the beach briefing. Introduction 3 hour free lesson
We will teach you the basics, how to get on the board, how to turn and how to sail across the wind.
Refresher 1 hour free session
For those that have learnt to windsurf and would like a reminder of the key safety points, kit selection and basic drills this land based session will get you back in the zone.
Improver clinic For windsurfers who would like to 5 x 11/2 hour free sessions progress to beach starts, the harness, foot straps, faster tacks and gybes. Private tuition* 1 hour all levels
Enjoy tailored one-to-one tuition for all levels of windsurfer.
* Booked and paid locally
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RYA National Windsurfing Scheme (Age 14yrs +) Get recognised for your windsurfing achievements and participate in a windsurfing course that will teach you the skills needed to become a competent windsurfer in a variety of conditions. Each course includes 10 hours of tuition spread over the week and costs £80 when pre-booked in the UK. RYA Start windsurfing
You will learn the basic theory and skills to control your board and rig on the water.
RYA Intermediate windsurf* Using the FastFwd Formula our instructors will (Non Planing) enable you to get slicker at launching, taking, non-planing carve gybes and work on your stance to get you into the harness and foot straps, working towards planing.
RYA Youth Windsurfing Scheme A great opportunity to progress through the stages of learning to windsurf. Enjoy 10 hours of tuition spread over the week. Each course costs £55 when pre-booked in the UK. Certificates are awarded, subject to assessment. Stage 1 (6 to 13 years)
No prior experience needed. You will be taught the basics of getting out on the water, balance, rig control and sailing position, enabling you to sail across the wind.
Stage 2 (8 to 13 years)
Gain the knowledge and skills that will get you tacking and gybing, and making progression towards and away from the wind.
Stage 3 (8 to 13 years)
Hook in and get going. Learn to set the rig and board up right and improve your stance to get you sailing on all points of sail, plus introducing harness techniques.
RYA WINDfoiling RYA First Flight For those who are RYA Intermediate level or equivalent this first course in WINDfoiling provides you with the basic introduction to foiling, assisting you to make your first foiling take offs. A 3 hour course with a 1 to 3 instructor / student ratio, £50 per course, when booked in the UK. Available in Levante and Phokaia Beach Resorts.
Windsurfing kit list Boards n n
n
Starboard – Rio, Go, Atomic, Carve, Futura & Flare RRD – Easyrider, Evolution 360, Firemove, Fireride, Firestorm, H91, WindSUP BIC – Beach, Techno
Rigs n
Tushingham 4.5m to 8.5m
n
RRD 0.8m to 9.2m
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Rowing If you have never experienced single skull rowing then this is your chance. The flat conditions in the early morning at Paleros Beach Resort are perfect for you to have a go. We offer a range of sessions you can get involved in.
Refresher Row 1 Hour, free of charge
For those who have rowed before, this one hour session will introduce you to the equipment and get you on the water so that you can free row during your week.
Introduction to Rowing* 3 hours
Book in resort for this 3 hour session, during which you will learn the basics of single sculling
Rise & Row* 1 hour
Sign up for this early morning row before the Waterfront opens and experience flat water rowing as the sun rises.
Rowing Regatta Free of charge
If you have rowed during the week, enter the rowing regatta on your last morning. All rowers welcome.
Private Tuition* 1 hour lesson Enjoy tailored one to one tuition, working on a skill or technique. *At additional cost
SUP boarding Stand-Up Paddle Boarding (SUP), is a great way for new or experienced watersports enthusiasts to get out on the water: little or no experience is required. The skills needed to SUP board can be learned by anyone in a short space of time. It’s a fun, easy way to play on the water and to enjoy the views.
Enhance your paddle skills Paddle boarding offers an amazing full body workout that helps to improve balance and allows you to gain core strength. Besides standing, you can sit, kneel or lay on a paddle board. Paddle boards for adults and children age 10 years and above are available for use free of charge. Younger children will be introduced to SUP boarding as part of their Childcare sessions.
Intro to SUP This hour long inclusive session is a perfect introduction to stand up paddle boarding. Within the hour it will give you the paddle skills and confidence to take out a paddle board.
Sunrise or sunset SUP This hour long session either early morning or early evening focuses on aerobic activity whilst enjoying the peaceful flat waters. Booked in resort, at additional cost.
Private SUP lessons Private stand-up paddle boarding lessons are available to book in resort, at an additional cost and subject to availability.
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Waterskiing & wakeboarding At Phokaia, Paleros and Lemnos Beach Resorts waterskiing and wakeboarding are available on a pay as you go basis costing from £21* per tow and are available to book in resort. If you wish to learn to waterski or wakeboard on holiday, we offer the following options.
Kayaking Kayaking is a perfect way to explore the sailing area and a great alternative to sailing and windsurfing for those who want to get out on the water. Our sit-on kayaks are easy to use and great for calm paddling in the early morning, to powering through the waves when the wind picks up.
Kayak Safari Participate in a fun morning or afternoon trip along the coast, away from the sailing area. Booked in resort at an extra cost.
Private kayak lessons Private kayak lessons are available to book in resort, at an extra cost and subject to availability.
Paddle sports kit list n n n
Sit on top beach Kayaks RED and RRD stand-up paddle boards Plus giant 8-10 person SUP boards (Levante and Paleros Beach Resorts only)
Pre-booked† options:
These tows can be used by any member of your party and include a 10 minute dry land session. n 4 x Tow for £70 n 8 x Tow for £140 n 12 x Tow for £210
Book in Resort options: Dry land waterski / wakeboard lesson – This is a free lesson ashore / pool, talking you through the basics, ski / board options and size, plus fitting in order that you are able to maximise your time on the water. Development waterski / wakeboard course – Prices from £80* This course concentrates on developing and improving your technique and taking you to the next level. The course comprises of a 10 minute dry land lesson and 4 x 15 minute sessions on the water. NB. Waterski and wakeboarding can be booked for those aged 8 years old upwards, those under 8 must talk to the Waterfront Manager. All child bookings are dependent on our equipment fitting correctly. *Prices in resort are charged in Euros and are subject to exchange rates and local taxes. †Not available for Levante Beach Resort, waterskiing and wakeboarding are available, but are operated by a third party.
Scuba diving Explore the underwater world in warm Mediterranean waters in our Greek beach resorts. Our in-house PADI scuba diving school provides snorkelling and scuba diving experiences for adults and children. PADI offers the following courses in resort; n
PADI intro
n n n n
PADI Scuba Diver and Open Water Age 10 upwards PADI Advanced Open Water Dive Age 12 upwards Junior snorkelling and scuba diving Age 6 upwards Bubblemaker and Seal Team courses Age 6 upwards
Most courses can be pre-booked in the UK. You will be required to complete a medical history form. If you have a known current or previous medical condition, please bring a doctor’s certificate confirming you are fit to dive. The PADI Medical form is available to download from the MW website.
NB. At Phokaia and Perdepera Beach Resorts, Scuba Diving is locally available.
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Tennis Mark Warner is passionate about tennis. All our resorts have tennis courts, professionally qualified coaches and LTA accredited programmes. Whether you’re a regular tennis player or simply enjoy the occasional game, our Tennis Centres cater for all levels of ability and interest. LTA endorsed coaching Our coaching programmes are endorsed by the Lawn Tennis Association, so you can be certain that you’re in the capable hands of highly qualified coaches. Our expert instructors come laden with qualifications and experience, ready to take your game to the next level.
A course for everyone Tuition is available for complete beginners through to club and county level players. Coaching can be provided in a group of balanced ability or on a one-to-one level for players aged 3 years and upwards. There are courses and weeks available for regular players keen to improve their game. All group coaching, kids’ courses, Academy courses and Intensive Tennis weeks can be pre-booked in the UK. We would recommend you book early as places are limited and very popular.
Free play and socials In all resorts we ensure there is court time available for those wanting free play. We also arrange evening tennis socials from men’s and ladies’ singles to mixed doubles and a not too serious weekly tournament. During the social tennis sessions, you’ll be teamed up with guests at the same level as you and at Phokaia and Paleros Beach Resorts, you can get involved with Beach Tennis, combining elements of volleyball and tennis on the beautiful waterfront.
Tennis courts Resort
Number of courts
Court surface
Floodlit
Phokaia
4
4 Plexi-pave
4
Levante
7 Astroturf 7
Paleros 4
1 Astroturf 3 Plexi-pave
3
Lemnos 4
2 Astroturf 2 Plexi-pave
2
Perdepera 2 Astroturf 2
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Adult courses Adult group coaching (13 years upwards) Designed for adults and teenagers, these courses are great for all levels of player. Our LTA Tennis Xpress course is ideal for beginners or those who haven’t played for a long time. The price of each course is £80 when pre-booked in the UK. Tennis Xpress
4 x 1 hour lessons
Classic Course
4 x 1 hour lessons
Private lessons For those who prefer private coaching, we offer single lessons or a package of 3 lessons all of which are bookable in resort. Single lesson Prices from £35
1–2 persons 1 x 45 minute lesson
Private lesson package Prices from £100
Maximum 2 persons 3 x 45 minute lessons
Prices in resort are charged in Euros and are subject to exchange rates and local taxes.
Academy Tennis course Levante Beach Resort is our specialist tennis centre with 7 tennis courts, including one flood lit court. Here we run the popular ‘Academy course’ alongside our usual coaching programme. This course is ideal for those keen to focus on improving their tennis during their holiday. Minimum of 3 participants – maximum of 6 4 x 90 minute lessons 1 x 45 minute private lesson Price £150 per person when pre-booked in the UK.
Intensive Tennis week This specialised programme is designed to entice regular players to an enjoyable week of intensive tennis coaching and game playing with like-minded holidaymakers.
Kids’ tennis We take children’s tennis just as seriously as we do the adults. Our courses for younger players are all about fun, encouragement and learning new skills. Sessions are made up of small groups, split accordingly to age and ability. Our LTA endorsed Mini course is designed especially for 3 to 5 year olds. This fun course is a great taster for your little ones. Mini LTA Tennis Age 3-5 years Price £30 3 x 30 minute sessions Junior LTA Courses Price £50 per course
Age 6-13 years Each Mini course (Red, Orange, Green and Yellow) consists of 3 x 45 minute lessons
Mini Red (6-8 years)
Using short racquets and soft balls this course is just like the real game. Learn different shot types and focus on longer rallies.
Mini Orange (8-9 years)
Learn to develop a more rounded game whilst gaining relevant techniques and tactics. Short racquets and soft balls are used in these lessons.
Mini Green (9-10 years)
Concentrates on all aspects of the game while using bigger racquets and the net at full height. This aids the smooth transition to using full compression balls and playing on a full court.
Intensive tennis weeks in summer 2020: Paleros Beach Resort – 17 May Levante Beach Resort – 7 October The course consists of the following: • 20 hours on court tennis • Ground stroke, net play, service clinics • Speed serving competition • Singles & doubles tournament • Social dinners Price £250 per person when pre-booked
Mini Yellow (11-13 years) Technique and skills developed through the earlier ‘mini’ stages are now put into practice involving court awareness, fair play, competitive drills and various other topics enabling players to compete in tournaments. Prices in resort are charged in Euros and are subject to exchange rates and local taxes.
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Cycling centres The climbs and backdrops surrounding our resorts provide a superb environment for some excellent cycling. We have guides on-hand to lead free tours, or you can explore on your own. Choose your ride Mountain and road bikes are available at no charge whilst our carbon road bikes can be rented for a half or full day.
Safety first A range of frame sizes are available, as well as puncture repair kits, pumps, locks and maps. Helmets are mandatory and provided. Teenagers can use the bicycles provided they fit the frame and a parent/guardian is present to ride with them.
Bring your own equipment Road bikes have a cage-style pedal; mountain bikes have a standard flat pedal. You can bring your own pedals, shoes and cleats which our resort staff will fit to our bikes for you. All the airlines we partner with allow sporting equipment and a limited number of bikes to be carried, subject to availability and the appropriate charge. Please speak to our Travel Experts for details.
Paleros A great choice for any cyclist, the scenery surrounding the village is beautiful. The route between the hotel and Paleros is perfect for beginners, with long flat roads and stunning views.
Rhodes A road cyclist’s dream. The hills immediately behind the local towns present some sharp, punchy climbs. There are many miles of smooth, quiet roads running through the National Park territory.
Lemnos Lemnos island is surrounded by beautiful beaches, pretty harbours and villages. Challenging tours are categorised by total distance covered. See the entire island over the course of a week.
Turkey Well suited for any level of cyclist, the areas surrounding Phokaia are beautiful, whether you opt to climb the mountain passes or pedal through the charming village of Foça.
Perdepera Explore the sparsely populated countryside on a road bike and appreciate the tranquillity. Mountain bikers sample challenging and extreme trails with steep hills and dirt track descents.
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Mountain biking Whether you are rolling into the nearby town or shredding the trail, you can be sure our hardtail mountain bike fleet will offer you a smooth and comfortable ride. Guided tours are categorised by physicality, duration and distance. They are available at easy-going, medium and challenging levels. Easy-going
Usually fall between 5–15km ride over flatter terrain lasting approximately 2hrs.
Medium
Generally 20–25km and take 2–2.5hrs to complete involving a greater amount of hill challenges.
Challenging
Offering a tougher work out. Generally falling between 25–40km, they involve a large amount of climbing and off-road routes over a 2–3 hr period.
Road cycling We have entry level road bikes as well as high end full carbon road bikes. The miles upon miles of traffic-light tarmac roads provide the ultimate playground for passionate cyclists. These resorts offer aluminium bikes which are available at no charge, whilst carbon bikes are available to rent at Levante. Carbon bikes can be rented for a half or full day at an extra cost, payable locally. Guided tours are available for everyone at a medium or challenging level and are defined by physicality, duration and distance. Medium
Fall between 15–30km involving moderate climbs and fast descents and will last approximately 2.5–3 hours. Kalithies
Psinthos
Challenging Butterflies
Designed to push riders hard, cover a distance between Psinthos 30–90km and involve tough climbs and fast descents.
Valley Park
Salakos Afantou Eleoúsa
Afantou Levante Beach Resort
Archipoli Platania
Example Medium Tour Distance: 21km Climbing: 218m Eleoúsa
Kolympia
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Kalithies
Levante Beach Resort
Archipoli
Butterflies Valley Park
Psinthos
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Levante Beach Resort
Archipoli
Platania 63km Climbing: 1,081m Example Challenging Tour Distance: 600 m
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Childcare & Children’s Clubs When you are on holiday you want to know your children are in expert hands, being cared for in a happy and safe environment, whilst you relax. That’s why all our childcare staff are professional and hold either a CACHE, NNEB, NVQ or equivalent qualification. Our comprehensive facilities and level of care provide a safe and stimulating environment for children, from 4 month old babies through to active 17 year olds. Professional, fun-loving nannies Our English-speaking, professional childcare team have an inexhaustible supply of fun ways to keep children happy. All of this allows you to relax safe in the knowledge that your children are enjoying themselves whilst being safely supervised.
Childcare operation Children’s clubs operate from 9am to 12.30pm and from 2.30pm to 5.30pm. They are available to book for 6 half or full days a week (see table below). With our flexible childcare sessions feel free to choose between our morning, afternoon or full day care. All our childcare clubs are free, except for our Baby and Toddler 1 Clubs. There is an additional charge because of the high ratio of childcare staff to children. At times the Toddler 1 and Toddler 2 Clubs may be combined. Baby & Toddler 1 Club 4 months to 1 year 6 mornings 9am to 12.30pm £220 6 afternoons 2.30pm to 5.30pm £180 6 full day sessions £400 Toddler 2 & Mini Club 2 years to 5 years 6 mornings 9am to 12.30pm FREE 6 afternoons 2.30pm to 5.30pm FREE 6 full day sessions £180 Junior and Kidz Clubs 6 years to 13 years 6 full days 9am to 12.30pm & 2.30pm to 5.30pm FREE Indy Club 14 years to 17 years 6 full days Morning & afternoon sessions FREE Please note - childcare places are subject to availability.
Childcare prices for 10, 11 holidays Prices will be pro-rata for 10, 11 & 14 night holidays
Operating days/times Clubs’ operating times and number of days offered may vary depending on your transfer day and choice of resort. Children’s club prices will be amended accordingly at the time of booking. For all 10 and 11 night holidays at Paleros and Phokaia Beach Resorts, childcare will run for 9 half or full days. At Levante Beach Resort childcare will operate every day. Childcare must be pre-booked in the UK for all age groups.
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Kids’ activities and courses For children booked into our children’s clubs, we provide a weekly programme of watersports and land-based activities from age 3 years and above. Our superb team of instructors, alongside our childcare staff, will introduce younger guests to sailing, windsurfing and kayaking, all with the latest junior equipment and lots of laughter. Outside of the weekly activity programme, there are a number of specialist courses available at extra cost.
Children’s Clubs
Sample Activities
Baby Club 4 - 11 months The Baby Club provides a calm and comforting environment for the tiny ones, and we provide one nanny for 2 babies. Where possible, your child will have the same nanny throughout the week.
Morning Afternoon
Indoor/Outdoor Activity Indoor/Outdoor Activity
Bubble Play/Sunshine Walk Funky Footprints/Seaside Stroll
Toddler 1 Club 1 year The Toddler 1 Club has lots of room for indoor and outdoor play and plenty of stimulating toys and games. We aim to maintain a ratio of one nanny to every 3 children.
9.00am 10.00am 11.00am 12.00 midday 2.30pm 3.30pm 4.30pm
Indoor Activity Outdoor Activity Outdoor Activity Indoor Activity Indoor Activity Outdoor Activity Outdoor Activity
Under the Sea Collage Bike and Trikes Pool Fun Songs and Stories Splatter Painting Sandcastles Ball Pool Fun
Mini Club 3 - 5 years The Mini Club provides a fun-filled activity programme throughout the week and endeavours to have little ones out on the water. There is always a good ratio of nannies to children.
9.00am 10.00am 11.00am 12.00 midday 2.30pm 3.30pm 4.30pm
Indoor Activity Outdoor Activity Outdoor Activity Indoor Activity Indoor Activity Outdoor Activity Indoor Activity
String Sea Painting Mini Club Sailing Finding Nemo Songs and Stories Parachute Games Wave Jumping Puppet Show
Junior Club 6 - 9 years The Junior Club offers a varied programme of activities throughout the day including an introduction to sailing and windsurfing using junior equipment. Children will get to try their hand at a number of activities and learn new skills.
9.00am 10.00am 11.00am 12.00 midday 2.30pm 3.30pm 4.30pm
Outdoor Activity Indoor/Outdoor Activity Indoor/Outdoor Activity Indoor/Outdoor Activity Outdoor Activity Outdoor Activity Indoor/Outdoor Activity
Windsurfing/Sailing Table Tennis Circus Tricks Show Practice Pool Gladiators Beach Volleyball Rip Tag
Kidz Club 10 - 13 years A lively programme of activities and watersports throughout the day with tuition in windsurfing and sailing. As this age range are slightly more independent they can pick and choose which supervised activities they wish to join.
9.00am 10.00am 11.00am 12.00 midday 2.30pm 3.30pm 4.30pm
Outdoor Activity Outdoor Activity Outdoor Activity Indoor/Outdoor Activity Outdoor Activity Outdoor Activity Indoor/Outdoor Activity
Rounders Windsurfing/Sailing Sea Frisbee Body Art Kayaking Kite Flying Who Am I?
Indy Club 14 - 17 years A social breakfast followed by a packed programme of events throughout the day allowing teens to dip in and out at their pleasure. Supervised watersports, team games and time out relaxing with like-minded friends. Enjoy themed dinners and a variety of evening entertainments.
10.00am 11.00am 3.00pm 4.00pm 5.00pm 7.30pm 9.30pm
Toddler 2 Club 2 years The Toddler 2 Club provides plenty of fun and stimulating play for the slightly older toddlers both inside and outside the crèche. We aim to maintain a ratio of one nanny to every 4 children.
Group windsurfing Beach volleyball Water polo Beach cricket SUP boarding Indy dinner Evening entertainments
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Childcare details Free evening childcare
Children with special needs
Once the sun sets our free evening childcare kicks in. All our resorts offer an evening childcare service for babies, children and teens. This in-resort service enables you to enjoy a relaxing dinner from 7.30pm to 10.30pm at the hotel restaurant.
We are happy to assist should your child have any special needs. We would ask that you telephone our Reservations team prior to booking your holiday to discuss arrangements, including the possibility of one-to-one care should it be required.
All we ask is that you register babies and children 4 months to 9 years for all our evening childcare services and remain in resort.
Safety in the sun
Evening listening club (4 months to 5 years) Babies and children can be dropped at the children’s club for quiet time whilst being supervised by our caring nannies. Essentially a ‘sleepover’ service, little ones 3 years and under must be settled by parents. Those a little older will have quiet time watching a movie or reading a book before they cosy down into their snuggle sacs for some sleep time. Available from 7.30pm to 10.30pm (11pm Paleros) for all babies and children regardless of their daytime care.
Movie club (6 to 9 years) We offer a supervised, age appropriate, movie club every evening from 7.30pm to 10.30pm for all children regardless of their daytime care.
Kidz club evening entertainment (10 to 13 years) Children can dine with their families, or in peak season, join the Kidz club dinner followed by a supervised evening entertainment programme until 9.30pm. Please note, this service will not operate on dining out evenings or the main chageover day.
Indy social club (14 to 17 years) Teens dine with their families, or in peak season, join their Indy dinner followed by team challenges or floodlit sports until 10.30pm. Please note, this service will not operate on dining out evenings or the main chageover day.
When holidaying with children in hotter climates we would strongly advise that children always have plenty of sun lotion applied, drink lots of water and wear a rash vest and hat at all times.
Illness If your child becomes ill, you will be expected to take over his/her care in order to reduce the risk of transmitting any illness. Your child must be clear of illness before going back into the Children’s Club and re-admission is at the discretion of the Childcare Manager.
Informal supervision Please note that we cannot allow informal supervision in our crèches by nannies/carers who are not employed by Mark Warner as this can affect the operation of the Clubs and may lead to problems of accountability and legal responsibility.
Children’s equipment In our resorts which offer Baby or Toddler Clubs we supply travel cots, steam sterilisers, nappy changing facilities, baby baths and potties. Nappies, processed foods and powdered milk can all be purchased locally but if your child is used to a particular brand, we suggest you bring your own supplies. Please bring a small rucksack (labelled with your child’s name) for your child’s belongings during the day containing all the items from our checklist.
Babysitting Extra babysitting can be arranged in resort through the Childcare Manager at additional cost. Please note that babysitters are in high demand, and whilst every effort is made to accommodate requests, this service is subject to staff availability and cannot be guaranteed. Please give at least 24 hours’ notice if you require this.
Children’s beds Children 2 years of age and over will automatically be allocated a bed. If you wish to have a bed side barrier for your child’s bed, please contact our After Sales team.
Parents’ kitchen A parents’ kitchen or facility is provided in Lemnos, Perdepera, Phokaia, and Paleros Beach Resorts, where you will find a fridge, kettle, microwave, sterilisers and a supply of UHT whole milk. At Levante Beach Resort we provide bottle sterilisers and UHT milk in your room on request. Please let our Reservations team know at time of booking if you require these items.
Children’s mealtimes We know all about children’s appetites and the need for a healthy balanced diet. With this in mind we ensure appropriate dishes are on offer to suit their taste at every meal. There is a children’s high tea sitting each evening for babies and children 4 months to 9 years.
What to bring
* * ** * ** ** * * * * * ** *
We supply
Rucksack – labelled with child’s name Suncream – factor 30+ Sun hat Swim suit Towel Trainers Waterproof shoes Rash vest Sunglasses Nappies and nappy sacs Aqua nappies Wet wipes Comforters/dummies Re-fillable water bottles Bottles/feeder cups/puree spoons Formula milk Pushchairs
** * * * * *
Travel cots Highchairs Potties Baby baths Bottle sterilising facilities Full fat milk (UHT) Purées – fruit at breakfast, meat, veg and fruit at lunch and ‘high tea’. Jars of processed purée available in Sardinia.
Available to purchase in resort
* * *
Nappies Processed baby food Wet wipes
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Travel Information Flight and transfer details As our travel arrangements are made many months in advance, the flight details shown here, on the accommodation pages and on our website are provisional flight arrangements and approximate flying and transfer times. All flight timings are provisional and may change up to the point of departure. Your flight numbers and timings will be confirmed when e-tickets are issued approximately 7 – 10 days before departure. If you are travelling with EasyJet your personal EasyJet booking reference will be issued approximately one month from departure. The airline or likely airline which will operate your flight will be advised at the time of booking. Where we can only advise you of the likely airline at the time of booking, we will confirm this as soon as we are in a position to do so. Bookings are not accepted on the basis that they are conditional on particular flight timings or carriers and a change of flight timing or airline does not entitle you to change or cancel your holiday unless otherwise stated in our Booking Conditions. On busy dates, it may be necessary to buy in extra seats which may be with different airlines and operate at different times to those shown in our brochure or on our website. Supplements may be payable for these flights. As transfers for these extra flights will often be operated in conjunction with our usual flights, there may be a short additional waiting time at the airport.
Scheduled and regional flights In addition to our contracted flights as listed, we can request further seats, subject to availability, from many airports. Price supplements for these will be payable. Please enquire at the time of booking and full details will be given to you.
Infants Please note that those under 2 years of age on the date of return travel to the UK are not allocated a seat on the aircraft and will need to sit on a parent’s knee. The cabin crew will be happy to heat up food you have brought with you. It may be possible on some of our charter flights on certain dates to purchase a seat for infants. For details, please ask our Reservations
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staff. Scheduled airlines may charge for infants of which we will advise you at the time of booking, where applicable.
Travel details and e-tickets If you are travelling on our charter flights e-tickets will be sent to you approximately 7 – 10 days before the start of your holiday. We must have an up to date email address for your booking. Please check your documents carefully as soon as you receive them as flight details can sometimes change from those published in the brochure or detailed on your confirmation invoice. If you are flying with EasyJet your personal PNR reference numbers will be sent approximately 1 month from departure allowing you to check-in online and choose a variety of flight extras.
Connecting flights Please note that flight timings given at the time of booking are provisional and subject to change. Bookings are not accepted on the basis that they are conditional on particular flight timings. Guests with onward connections should allow plenty of time in the event of a schedule change or flight delay. We strongly recommend that tickets for onward connections are booked on a fully flexible basis to accommodate any changes or delays. If travelling with British Airways you cannot check bags all the way through to your final destination.
Check-in and security Check-in desks are opened at least 2 and a half hours before the scheduled departure time. As passengers who attempt to check-in after the last check-in time will not be allowed to do so and queues for check-in can be lengthy, we would ask you to arrive at the check-in desk with plenty of time and we recommend not less than 2 hours prior to the scheduled departure time. You should do so even if you have checked in online (where available).
Online check-in Easyjet – Online check in is compulsory with Easyjet. You will be emailed your unique Easyjet locator reference numbers within a month of departure. You can then visit the Easyjet website www.easyjet.com to complete check-in. At this time you can also add
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a range of ancillary extras such as seat requests, meals and additional baggage. British Airways – only allow check-in at the airport on the day of travel. Enter Air – only allow check-in at the airport on the day of travel. Jet2 – allow check-in 28 days from departure. www.jet2.com
Pregnancy Women who are more than 33 weeks pregnant on their return date cannot travel on our charter flights. After the 28th week of pregnancy, a medical certificate confirming ‘fitness to fly’ is required which must confirm the expected date of birth. This must be issued as close to your departure date from the UK as possible. Scheduled airlines have their own policies on pregnancy which will apply. Please check your insurance policy for any restrictions on cover provided.
Enter Air 20kg per person hold luggage and 5kg hand luggage allowance. Infants have a 10kg hold luggage allowance. Even if you combine your total luggage allowance for your family / group, there is a weight restriction of a maximum 32kg per item of hold baggage. If you go over this limit, you may be required to split your bags at check-in. One piece of hand luggage is allowed within the size restrictions of 55x40x25cm and must fit in an overhead locker.
Catering Flights operate a “buy on board” service with a choice of hot and cold beverages, snacks and light meals for you to purchase. Alternatively with EasyJet you can pre-book meals in advance via their websites.
Travel delays
In the event of a delay departing from your UK airport, we do not provide refreshments, meals or For our charter flights, our own Mark accommodation. However, in certain Warner representative will be on hand circumstances, the airline may be at your departure airport to assist you required to provide assistance and their to get away smoothly. Details of our UK airport representatives will be able to representatives can be found online. advise. For delays on the return journey, When you arrive at your destination we endeavour to arrange for the airport, our representative will be provision of assistance on the following waiting to welcome you after you’ve basis: for a delay of more than 3 hours, come through Customs and escort you light refreshments; for a delay of over to your transfer coach. 4 hours a meal at the appropriate time and for overnight delays, hotel British Airways accommodation and meals as 23kg hold luggage which must be appropriate. The provision of these carried in 1 bag. Infants have a 23kg facilities is generally the responsibility hold luggage allowance. Additional/ of the airline under the Denied overweight baggage, including sports Boarding Regulations (see our Booking equipment, can be arranged at checkConditions) and cannot be guaranteed in for a charge. Bike carriage can be as circumstances often change. Where pre-booked direct with Mark Warner. any arrangements are to be provided by Mark Warner (rather than the EasyJet airline), our representative’s decision is final. Transfer coaches will occasionally 23kg per person hold luggage be meeting more than one flight and allowance in one bag. Additional any delay in flights arriving can cause a baggage/sports equipment can be delay in the coach departing from the added during the check-in process at airport. Delays of more than 12 hours www.easyjet.com Infants receive no on either the outward or homeward checked baggage allowance. journey may be covered by your personal travel insurance policy. Jet2
Airport representatives
22kg per person hold luggage allowance in one bag. Additional baggage/sports equipment can be added during the check-in process at www.jet2.com
Own transport For travellers making their own way to resorts, we may offer a discount on the travel inclusive holiday cost, depending
on the date and destination. This discount is only applicable to holidays sold at full brochure price and will only be given if we are advised at the time of booking that you do not require our flight or transfers and cannot be added at a later date. If a coach transfer is required from the overseas airport where you have made your own flight arrangements, there will be a charge for this (subject to space being available). You must request this at the time of booking.
Passports & visa requirements
For holders of British or EU citizen passports, no visa is required for visiting any of the Mediterranean countries featured in this brochure. Citizens of other countries should consult their embassy or consulate for any passport and visa requirements. Contact our Reservations department if you have any queries. For British Citizens, adults require a ten year British passport for all the countries we operate to and children a 5 year British passport. A British passport generally takes approximately 3 to 6 weeks to obtain but can take longer at busy times. You should allow as much time as you can. Passports can be renewed up to 9 months prior to their expiry date with the unexpired time being added to the new passport. If you are 16 or over and haven’t
yet got a passport, you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. Full details are available by either telephoning the Passport Office on 0300 222 0000 or visiting their website www.gov.uk/browse/abroad If you are not a British citizen or hold a non British passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) to or through which you are intending to travel. Please also check the validity of your passport, as some countries require passports to be valid for a certain length of time, which may be up to 6 months, after the end of your holiday arrangements. Please note that Turkey requires 6 months validity on Passports. Additionally you must obtain a Turkish Visa before you travel at www.evisa.gov.tr If you are unsure, please contact the appropriate embassy or consulate of the country you are travelling to. It is the party leader’s responsibility to ensure that all members of the party are in possession of all travel and other documents necessary for your holiday.
We cannot be held responsible if guests are prevented from travelling, entering any country or re-entering the UK due to the lack of passports or visas which meet the applicable requirements. The Foreign Office publishes regularly updated travel information on its website www.gov.uk/foreign-travel-advice which you are recommended to consult before booking and in good time before departure. This includes information on passport and visa requirements.
Health
It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Details are available from your GP surgery or local travel clinic and from the National Travel Health Network and Centre www.nathnac.net Information on health abroad is also available on www.nhs.uk/Livewell/Travelhealth You should ensure that vaccinations or preventative measures such as Malaria tablets are taken early enough (which may be a month or more prior to departure). At the time of publishing this brochure, no vaccinations were required for visiting any of the Mediterranean countries featured in this brochure. For holidays in the EU/EEA you should obtain an EHIC
(European Health Insurance Card) prior to departure from www.ehic.org.uk The EHIC may entitle you to reduced cost, sometimes free, medical treatment in public hospitals and clinics while you’re in a European Economic Area, although restrictions apply. It must be noted however that the EHIC is not a substitute for travel insurance which must be taken out before departure. If you are undergoing any form of medical treatment, we recommend that you consult your GP in good time prior to departure and ensure that you take sufficient medication and corresponding prescriptions with you where necessary. In some countries the services and drugs provided may be of a different standard to that received in the UK. Please remember to pack any vital medication in your hand luggage. Health requirements and recommendations may change and you should check the up to date position in good time before departure. For further travel information details please telephone our Flight Operations Department on 020 7361 8900. Please note information is correct at the time of going to print. Travel regulations may change after the UK’s exit from the EU. We will inform guests of any changes that affect their booking.
Flight Information Resort Route Day Airline Hold luggage allowance
Flight time
Transfer
Phokaia (Turkey) Levante (Rhodes) Paleros (Greece) Lemnos (Lemnos) Perdepera (Sardinia)
4 hrs 4 hrs 4 hrs 15 mins 3 hrs 45 mins 3 hrs 35 mins 3 hrs 25 mins 2 hrs 40 mins
1 hr 20 mins 1 hr 20 mins 1 hr 20 mins 30 mins 30 mins 30 mins 2 hrs
Gatwick to Izmir Gatwick to Izmir Manchester to Izmir Gatwick to Rhodes Gatwick to Preveza Gatwick to Lemnos Stansted to Cagliari
Saturday Saturday Saturday Saturday & Wednesday Sunday Thursday Saturday
British Airways EasyJet Jet2 Enter Air Enter Air Enter Air EasyJet
23kg per person 23kg per person 22kg per person 20kg per person 20kg per person 23kg per person 23kg per person
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How to Book Reservations
033 3305 4700 New bookings only Monday to Friday 9am to 7pm Saturday 9am to 5pm Sunday & Bank Holiday Mondays 10am to 4pm
After Sales & Payments
033 3305 7121
Bookings already made Monday to Friday
9am to 5.30pm
Balance payments
033 3305 7174 Booking Direct You can make a booking either by calling us direct on the number above or online via our website at www.markwarner.co.uk At the time of booking, you will be required to give us credit/debit card details for the deposit(s). For all bookings we will then give you a reference number for you to quote on all correspondence/calls. Online bookings cannot be made less than 72 hours before departure.
Booking via your Travel Agent Call in and see or telephone your local authorised travel agent who will check availability and make the booking on your behalf. At the time of booking, you will be required to give your travel agent your credit/debit card details or other acceptable form of payment for the deposit(s) (or full balance if booking within 12 weeks of the start of your holiday). They must then send us the deposit(s)/full payment. Please note that bookings made direct with us may not subsequently be transferred to a travel agent.
Payments Deposit payments are £175 per person (excluding infants for whom no deposit is payable). We regret we cannot accept passengers under the age of 18 unless accompanied by an adult. Telephone conversations to our Reservations/After Sales departments may be monitored/ recorded for training and customer service purposes. If you are booking within 12 weeks of the start date of your holiday you must pay or send the
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whole cost of the holiday at time of booking. Please note: If booking direct with us, deposit payments must be made by either credit or debit card at the time of booking. Balance payments can be made by electronic bank transfer, debit/credit card or cheque. We cannot accept personal cheques received less than 21 days before the start of your holiday even where you book through a travel agent. We will send you/your travel agent as applicable a confirmation invoice as soon as practically possible after receiving all appropriate payments.
Your Contract Please read carefully our booking conditions on pages 86 – 89 of our brochure and on our website at www.markwarner.co.uk By asking us to confirm your booking, you are liable to be regarded as having had the opportunity to do so. The booking conditions together with the information contained in this How To Book section and our Travel Information found on pages 82 – 83 of our brochure and on our website at www.markwarner.co.uk form the basis of our contract with you. A binding contract between us comes into existence when 1) we or your travel agent have received all appropriate payments at the time of booking and 2) we have verbally confirmed the booking to you or your travel agent over the telephone or, in the case of online bookings, we have despatched our confirmation invoice to you. Please note: All bookings are subject to availability.
Prices and brochure accuracy Changes and errors Prices in the brochure per adult are based on 2 people sharing a standard room for 7 nights. They are a guide only and the holiday price will be confirmed at the time of booking. All prices are subject to availability and may change at any time. Please note that holiday information and prices shown in our brochure and on our website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the brochure, website and prices at the time of publication,
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regrettably errors do occasionally occur. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Your chosen holiday arrangements (including the price) will be confirmed on your invoice. Please note that bookings made prior to publication of the relevant brochure may be subject to significant changes upon confirmation of the programme and publication of the brochure. Please read clause 5 of our booking conditions for more details. During the season it may be necessary on certain dates to purchase extra flights and/or coach capacity. This may result in an increase in costs as we cannot always negotiate the same favourable seasonal rates. We will, however, only pass on such increased costs to you where your booking has not been confirmed. All such extra costs will be advised to you at the time of booking. For price increases after booking, please see clause 3 of our booking conditions – Prices and surcharges.
Final Payment Please send the final payment so that we receive it no later than 12 weeks before the start of your holiday. This date will be clearly indicated on your invoice and failure to pay by this date may mean that your holiday will be cancelled and cancellation charges will apply – see clause 1 of our booking conditions.
Altered Bookings All amendments to bookings must first be requested by telephone to the After Sales Department on 033 3305 7121 (and confirmed in writing if requested by them) or by email (if you have booked direct with us) to administration@markwarner.co.uk or if you have booked through one of our authorised travel agents, through the agent. We will endeavour to assist if we can. Once we have issued the confirmation invoice, there will be a charge of £35 per person per occasion a change is made (if the change can be made) except as set out below. Amendment may result in the recalculation of the holiday price and the loss of previously applicable discounts or other special offers if the
amendment means the conditions applicable to the previous calculation or a discount or other offer are no longer met (for example, because the number travelling has fallen below the minimum required) or the basis on which the price was calculated has changed (for example, because only one person is occupying a twin or double room). Changes made within 12 weeks of departure and any change of holiday dates will be treated as a cancellation of the original arrangements by you and cancellation charges will apply, please see clauses 4 and 5 in our booking conditions for further details (note that these cancellation charges apply to all pre-booked elements of your holiday). However, if the change is to increase the number of persons booked (without any other change), no amendment fee or cancellation charges will be payable (although you will of course have to pay any increase in the total holiday cost). Subject to meeting the conditions set out in clause 4 of our booking conditions, no amendment fee or cancellation charges will apply for a name change where the holiday arrangements otherwise remain exactly as originally booked unless flight tickets have been issued. In this case, an amendment fee of £35 per name change will be payable if on charter flights. For scheduled flights, the airline may treat any change (including a name change) made after tickets have been issued as a cancellation of the original booking and impose 100% cancellation charges. Accordingly, you may have to pay the full cost of the flight(s) in question again as well as the amendment fee of £35 per person affected.
Travel Details and Tickets Your e-tickets will be sent to you approximately 7 – 10 days before the start of your holiday. For e-ticketed flights we must have an up to date email address for your booking. Please carefully check your documents upon receipt as flight timings can sometimes change from those published at time of booking, on our website or detailed on your confirmation invoice.
Flight Inclusive Holidays All the flights and flight-inclusive holidays in this brochure and on our website are financially protected by the ATOL scheme. When you pay, you will
be supplied with an ATOL Certificate. Please ask for it and check to ensure that the holiday you have booked is described on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate
Advance Passenger Information System (APIS) For security reasons, most European and many other countries now require airlines to provide information about their passengers before they fly. This is known as Advance Passenger Information or API and includes full names, dates of birth, nationality, gender and passport details of all passengers but other details may also be required. The airlines set their own deadlines for receipt of this information which may be well in advance of departure. If it is not provided when required, you may be refused boarding on your flight. In this situation, full cancellation charges will apply. Accordingly, you must provide us with all information we ask you for when we ask for it. Where you make your own flight arrangements, you are responsible for providing API to the airline, if booking direct, or to your travel agent, when requested to do so. If, as a result of failure to provide information when required or the provision of inaccurate or incomplete details, you are unable to take your holiday, cancellation charges will apply as set out in our Booking Conditions.
Data Protection For the purposes of the Data Protection Act 1998, Mark Warner Ltd is a data controller. In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names
and addresses of party members, credit/ debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs (“sensitive personal data”). All references in this section to personal data include sensitive personal data unless otherwise stated. We need to pass on your personal data to the companies and organisations who need to know it (for example your airline, hotel, other supplier, credit/debit card or insurance company or bank) so that your holiday or other services you have requested can be provided to you. The information may also be provided to government/public authorities such as customs or immigration if required by them, or as required by law. On occasions, we may use other companies to provide services on our behalf, such as mailing brochures and marketing material. We only provide third parties with the personal data they require in order to deliver their services. Other than in relation to government/public authorities (over whom we have no control), we will take appropriate steps which are intended to ensure that anyone to whom we pass your personal data for any reason agrees to keep it secure and only uses it for the purposes of providing their services. If we cannot pass personal data to the relevant suppliers or any other third party as applicable, whether in the EEA or not, we will be unable to fulfil your booking. In making your booking, you consent to personal data being passed on to the relevant suppliers and other third parties. Your personal data may be stored, used and otherwise processed within the UK and/or any other country(ies) of the European Economic Area (EEA). EEA countries are all member states of the
European Union together with Norway, Iceland and Liechtenstein. We may also store, use or otherwise process personal data outside the EEA. Data protection laws may not be as strong outside the EEA as they are in the EEA. Personal data will not be transferred to a country outside the EEA unless (1) the country to which it is transferred is one which the European Commission consider to provide an adequate level of data protection or (2) the personal data is transferred to a United States company which has signed up to the Safe Harbour scheme or (3) the personal data is transferred to a company which is required by our contract with them only to deal with the data in accordance with our instructions and to maintain appropriate security to protect the personal data which we are satisfied they have or (4) we are obliged to provide the personal data to a government/public authority in order to provide your holiday. We would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure or details of a promotion). All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept but we will use only names and contact details for marketing purposes. If you do not want us to do any or all of these things, please let us know as soon as possible. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. You may opt out of marketing communications at any time by e-mailing marketing@markwarner.co.uk Except where permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise. We take appropriate technical and organisational measures which are
intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request. If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately. Our privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement. As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information. Our website uses cookies. We may use a feature of your browser called a cookie to assign your computer a ‘User ID’. Cookies do not contain information by which Mark Warner can identify you. They identify your computer to our servers. You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. Mark Warner may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focused advertising or content services which Mark Warner believes may be of interest, based on that information. To disable your cookies, please refer to the help menu within your Internet browser.
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Booking Conditions Communications between us
held by the agent on your behalf until a binding contract between us comes into existence. After that point, your agent will hold the monies on our behalf until they are paid to us. Online bookings cannot be made less than 48 hours before departure. Please carefully read your confirmation invoice, tickets and all other documents we send you as soon as you receive them. Contact us (if you have booked direct) or your travel agent immediately if any information appears to be A. Bookings made by telephone or in person incorrect or incomplete as it may not be possible A binding contract between us comes into to make changes later. We regret we cannot existence when: accept any liability if we are not notified of any 1) we (if you book direct with us by telephone) inaccuracy (by us) in any document within 14 or your travel agent (if you book through one of days of our sending it out (5 days for tickets). our authorised travel agents) have received all We will do our best to rectify any inaccuracies appropriate payments at the time of booking notified outside these time limits. However, you (if you choose to pay by credit or debit card you will be responsible for any costs and expenses must have authorised us or your travel agent involved in doing so except where we made to deduct the appropriate payments from your the mistake and there is a good reason why card) you didn’t contact us within the time limit. See and clause 4 if you need to correct any inaccurate 2) we have verbally confirmed the booking to information you have provided us with. you or your travel agent over the telephone. A confirmation invoice will be dispatched to your 2. Medical conditions, disabilities and travel agent or to the first named person on the reduced mobility booking if you have booked direct with us once If you have any medical condition or disability or a binding contract between us has come into suffer from reduced mobility which may affect existence as set out above. your holiday (including any which may affect B. Online bookings the booking process), please tell us (if you are A binding contract between us comes into booking direct) or your travel agent before you existence when we have received all appropriate confirm your booking so that we can advise as payments from you at the time of booking and to the suitability of the chosen arrangements we have e-mailed our confirmation invoice to and, if applicable, assist you with making your you. booking. In any event, you must give us or Please note; all bookings are subject to your travel agent full details in writing at the availability. time of booking. If you wish to book online you Full payment less any deposit pre-paid must should email or telephone us with these details reach us not less than 12 weeks prior to prior to making your booking online. You must departure. The first named person on the also promptly notify us of any deterioration booking is liable for making full payment for or adverse change in or development of all persons named on the booking (including any medical condition or disability or of any anyone added or substituted at a later stage). deterioration or change in your mobility which If payment is not received in full by the due may affect your holiday which occurs after you date, we will issue a reminder to you (if you are book. 1. Making a booking booking direct with us) or to your travel agent. Your contract is with Mark Warner Limited (‘we’ If, within 7 days of our issuing the reminder, 3. Prices and surcharges or ‘us’). In all cases, these Booking Conditions we have not received full payment, we are together with our Travel Information and How entitled to assume that you wish to cancel your The holiday prices quoted in our brochure are based on the exchange rates shown in the to Book sections appearing on our website booking and we will retain the deposit paid. If booking conditions in the brochure which are (www.markwarner.co.uk ) or in our brochure we do not cancel straight away because you taken from the Financial Times Guide to World form the basis of your contract. References to have promised to make payment, you must Currencies on the applicable date and known ‘you’ and ‘the client’ mean all persons named pay the cancellation charges shown in clause costs on that date. Different exchange rates may on the booking (including anyone who is added 5 depending on the date we reasonably treat be applicable to the prices shown on our website. or substituted at a later date), or any of them as your booking as cancelled. Should you book We reserve the right to make changes to and/ applicable. Please see ‘HOW TO BOOK’ in our your holiday through one of our authorised or correct errors in advertised prices at any time brochure or on our website (www.markwarner. travel agents, all monies paid to the agent for before your holiday is confirmed. We will advise co.uk) for full details. Before making a booking a flight inclusive holiday with us will be held on you of any change or correction of which we are with us, you must ensure you have read and behalf of and for the benefit of the Trustees aware and of the then applicable price at the understood these Booking Conditions (raising of the Air Travel Trust subject to the travel time of booking. any queries you may have with us). By asking agent’s obligation to pay such monies to us in Once the price of your chosen holiday has us to confirm your booking, you are liable to be accordance with our trading terms unless we regarded as having had the opportunity to do so fail. In the unlikely event of our financial failure, been confirmed at the time of booking, we will only increase or decrease it in the following and to have actually done so before a contract all monies then held by the travel agent or circumstances. Price increases or decreases after between us comes into existence. When you subsequently paid by you to the travel agent booking will be passed on by way of a surcharge make a booking, the first named person on the for your flight inclusive holiday will be held by or refund. A surcharge or refund (as applicable) booking must pay us (if booking direct with the agent on behalf of and for the benefit of will be payable, subject to the conditions set us) or your travel agent (if you have booked the Trustees of the Air Travel Trust without any out in this clause, in the event of changes in through a travel agent) deposits or full payment obligation on the agent to pay such monies to as applicable (see “HOW TO BOOK” as referred us. For all non flight inclusive holidays, all monies transportation costs (e.g. fuel, scheduled airfares you pay to one of our authorised agents will be and any other airline surcharges which are to above). For bookings made directly with us online, we will send our confirmation invoice, any applicable amendment or cancellation invoice and any other communications to you by email. If you have booked directly with us by phone, we will also send these documents and communications by email unless you have indicated at the time of booking that you would prefer us to send these documents by post. If you contact us by email (for example with a query relating to your booking), you authorise us to reply using the email address you have used to contact us. You must accordingly check your e-mails on a regular basis. We may also contact you by post if we cannot, for whatever reason, contact you by e-mail or you have booked directly by phone and have chosen not to be contacted in this way. References in these Booking Conditions to “send” include e-mail and post, as appropriate. If you wish to and you have booked direct with us, you may contact us by e-mail for any of the reasons mentioned in these Booking Conditions (for example to request an amendment or notify a cancellation) providing you do so to administration@ markwarner.co.uk. If you have booked through one of our authorised travel agents, all correspondence with us must be carried out via your travel agent. Please note that telephone calls to our reservations department may be monitored and/or recorded for training and customer services purposes. Except as set out in clause 14, these Booking Conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these Booking Conditions to “holiday”, “booking”, “contract”, or “arrangements” mean such holiday arrangements. References to “departure” mean the start date of the holiday arrangements.
Please note: if booking direct with us, deposit payments (or full balances if booking within 12 weeks of the start of your holiday) must be made by either credit or debit card at the time of booking. Balance payments can be made by electronic bank transfer, debit / credit card or cheque. We cannot accept personal cheques received less than 21 days before the start of your holiday even where you book through a travel agent.
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part of the contract between airlines (and their agents) and the tour operator) and/or in any dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports and/or where our costs increase or decrease as a result of any changes in the exchange rates which have been used to calculate the cost of your holiday. Even in the above cases, only if the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges) will we levy a surcharge. We will only levy a surcharge in respect of the amount by which any increase in our costs exceeds 2% of this total holiday cost. If any surcharge is greater than 10% of the cost of your holiday (excluding any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies paid to us (except for amendment charges) or alternatively purchase another holiday from us of a similar standard as originally booked if available (if the alternative we specifically offer you is less expensive, you will receive a refund or price reduction, but if it is more expensive, you will not be asked to pay any more. If you wish to purchase a holiday other than the one we specifically offer you, you will have to pay the applicable price). A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. You have 14 days from the issue date printed on the surcharge invoice to tell us in writing if you want to cancel or purchase another holiday where applicable. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We promise not to levy a surcharge within 30 days of departure. No refund will be paid during this period either. A local tourist tax will be payable at the end of your stay at our Greek beach resorts. Charges at the time of publication are €4 per person per night. Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking. 4. Amendments by the client All amendments to bookings must be requested by telephone to the After Sales Department on 0333 305 7121 (and confirmed in writing if requested by the After Sales Department) or by e-mail to administration@markwarner.co.uk or if you have booked through one of our authorised travel agents, through the agent. If we are able to accept the change we will charge an amendment fee of £35 per person per occasion a change is made. Amendment may result in the recalculation of the holiday price and the loss of previously applicable discounts or other special offers if the amendment means the conditions applicable to the previous calculation
or a discount or other offer are no longer met (for example, because the number travelling has fallen below the minimum required) or the basis on which the price was calculated has changed (for example, because only one person is occupying a twin or double room). Changes made within 12 weeks of departure and any change of holiday dates will be treated as a cancellation of the original arrangements by you and cancellation charges will apply as shown in clause 5. However, if the change is to increase the number of persons booked (without any other change) no amendment fee or cancellation charges will apply (although you will of course have to pay any increase in the total holiday cost). Subject to your meeting the conditions set out in clause 5, no amendment fee or cancellation charges will apply for a name change where the holiday arrangements otherwise remain exactly as originally booked unless flight tickets have been issued. In this case, a £35 per person amendment fee is payable. In addition, scheduled airlines may treat any change (including a name change) made to a scheduled flight after tickets have been issued as a cancellation of the original booking and impose 100% cancellation charges. In order to make such a change in this situation, the full cost of the flight(s) affected must be paid again, in addition to the amendment fee of £35 per person. Please also see clause 5 below.
on the booking of the person(s) concerned to someone else/other people suggested by you and acceptable to us providing you meet the following requirements:(a) You must provide us with full details of who cannot or does not want to go on holiday and who you would like to go instead. We must receive this information from you or your travel agent as applicable at least 14 days before the start of the holiday. (b) Please see clause 4 for details of any amendment fees and other charges/costs which may be payable. Any part of the booking not transferred and/or subsequently cancelled will be subject to cancellation charges as detailed above. (c) Everyone who goes on holiday in place of anyone who was originally due to travel must agree to these Booking Conditions and any other requirements which apply to the holiday before the change can be finalised. If the full price should have been paid when the change is requested but hasn’t been, this must also be paid before the change can be finalised.
resort transfer arrangements will not constitute a significant change but will be treated as a minor change except where otherwise stated in these Booking Conditions. If we have to make a significant change or cancel, we will advise you or your travel agent as soon as we reasonably can and give you the choice of the following options if there is time to do so before departure: (a) (for significant changes) accepting the changed arrangements or (b) purchasing an alternative holiday from us, of a similar standard as originally booked if available (if the alternative we specifically offer you is less expensive, you will receive a refund or price reduction but if it is more expensive, you will not be asked to pay any more, if you wish to purchase a holiday other than the one we specifically offer you, you will have to pay the applicable price) or (c) cancelling or accepting the cancellation in which case you will receive a prompt and full refund of all monies paid to us. If we have to make a significant change or cancel 100 days or less before departure, we will, if and as appropriate depending on the circumstances and when the significant 6. Alteration/Cancellation by change or cancellation is notified to you, as a Mark Warner minimum pay you the compensation set out below. Payment of any compensation in the Arrangements for the holidays featured on event of a significant change or cancellation our website and in our brochure are made is subject to the following general exceptions. many months in advance. Occasionally, we Compensation is not payable in relation to have to make changes to and correct errors in any Advance Registration bookings taken prior website, brochure and/or other details before to the publication of the relevant brochure and after bookings have been confirmed 5. Cancellation by the client which are changed or cancelled when the and cancel confirmed bookings. Whilst we programme is confirmed or where we notify Cancellation will take effect only when written always endeavour to avoid changes and you of a change or cancellation more than notification from the first named person on cancellations, we must reserve the right to do 100 days prior to your scheduled departure. the booking is received by us or your travel so. The possibility of such changes (which may Compensation will not be payable and no agent. In all cases of cancellation the deposit be significant) is greater for those bookings liability beyond offering the above mentioned and any amendment charges will be forfeited. which are made prior to publication of the If the booking is cancelled 12 weeks or less brochure. However, in no case will we cancel your choices can be accepted where we are forced to make a change or cancel as a result of unusual before departure the following cancellation confirmed holiday less than 12 weeks before and unforeseeable circumstances beyond our fees, expressed as a percentage of the total departure except where we are forced to do so holiday cost excluding amendment charges, will as a result of an event or circumstances beyond control, the consequences of which we could become immediately payable to us. our control or failure on your part to comply with not have avoided even with all due care. No compensation will be payable and the above any requirement of these Booking Conditions mentioned options will not be available if we Period before Cancellation entitling us to cancel (such as paying on time). departure when we charge Most changes are minor. Occasionally, we have cancel as a result of your failure to comply with any requirement of these Booking Conditions receive your written per person to make a significant change. A significant entitling us to cancel (such as paying on time) cancellation cancelling change is a change made before departure or if the change made is a minor one. No which, taking account of the information you More than 84 days Loss of deposit compensation is payable for children aged 2 or 84 to 64 days 30% of total holiday give us at the time of booking and which we under at the date of return travel. can reasonably be expected to know as a tour cost (or loss of operator, we can reasonably expect will have a deposit if greater) Period before Minimum major effect on your holiday. A minor change 63 to 50 days 50% departure when compensation is any other change. The following changes 49 to 29 days 70% we notify you or per person to your confirmed holiday when made before 28 to 15 days 90% your travel agent departure are examples of changes which will 14 days or less 100%
or expenses incurred by you as a result. If, after departure, we are unable to provide a significant proportion of the services we had agreed to provide as part of our contract with you, we will do our best to make suitable alternative arrangements in respect of those services. If we cannot do so or you refuse to accept these for good reasons, we will arrange to fly you back to your UK departure airport (if your holiday includes flights) or to transport you to the point our contracted services commenced (if elsewhere than your hotel) as soon as we reasonably can. Except as set out above, you will in addition be entitled to compensation where appropriate.
Cancellation charges for holidays which include scheduled flights and/or pre-bookable extras may incur additional cancellation costs. Check with our After Sales department. Details are available on request at the time of booking. Written confirmation of your cancellation will be issued within 14 days of our receiving your written cancellation notification. Contact us or your travel agent immediately if you do not receive this. If you are unable to go for any reason or decide that you do not want to take the holiday, you may transfer the whole booking or the place
8. Force Majeure
usually be significant: • a change of your UK departure airport to one which, in our reasonable opinion, is more inconvenient for you. A change from one London airport to another will not be a significant change (London airports are Gatwick, Heathrow, Luton and Stansted) • a change of scheduled UK departure time by 12 hours or more (not including flight delays) • a change of accommodation for the whole or a substantial proportion of your holiday Please note, a change in flight time of less than 12 hours, carrier, type of aircraft (if advised), destination airport (see also clause 9 below) or
More than 100 days 71 - 100 days 29 - 70 days 15 -28 days 14 days or less
Nil £20 £30 £40 £50
Very rarely, we may be forced to change or terminate your holiday after departure but before the scheduled end of your time away as a result of ‘force majeure’ (see clause 8). In this very unusual situation, we regret we cannot make any refunds (except where these are obtained from suppliers) or pay any compensation or be responsible for any costs
7. Denied Boarding Regulations If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation 261/2004- the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the Denied Boarding Regulations. If for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If your airline does not comply with these rules you may use the CAA Passenger Advice and Complaints service. See www.caa.co.uk – Resolving Travel Problems, for further details.
Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. In these Booking Conditions ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events are likely to
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Booking Conditions - continued include (whether actual or threatened) war, civil unrest, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, flood, epidemic, technical problems with transport, adverse weather conditions, volcanic eruption, airport, port or airspace closure, restriction or congestion, flight restrictions imposed by any regulatory authority or other third party and all other events outside our or the supplier’s control. Force majeure also includes the UK Foreign Office advising against all travel or all but essential travel to any destination, region or country.
of these Booking Conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time). In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements. Notwithstanding the above, Mark Warner and the carrier will make all reasonable efforts as are practical to reduce the discomfort suffered by you as a result of the delay. See our brochure or website (www.markwarner.co.uk) for details of what is usually provided in the event of any delay. All refreshments, meals and other assistance provided at the airport in the event of a flight 9. Travel delay are the responsibility of the airline concerned except where we otherwise agree or In accordance with EU Directive (EC) No advise you. 2111/2005, we are required to bring to your It is the responsibility of the person who makes attention the existence of a “Community list” the booking to ensure that all members of your which contains details of air carriers that are party are in possession of all necessary travel subject to an operating ban within the EU. and other documents before departure. We The Community list is available for inspection regret we cannot accept any liability if you are at https://ec.europa.eu/transport/modes/ refused entry onto any transport or into any air/safety/air-ban_en We are also required to country due to failure on your part to carry advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) correct documentation. If failure to have any necessary travel or other documents results that will operate your flight(s) at the time of booking. Where we are only able to inform you in costs, expenses, fines, surcharges or other financial penalty being imposed on or incurred of the likely carrier(s) at the time of booking, by us, you will be responsible for reimbursing us we shall inform you of the identity of the accordingly. actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) 10. Damage by and behaviour after your booking has been confirmed will be of the client notified to you as soon as possible. If the carrier with whom you have a confirmed Mark Warner and its employees shall be entitled reservation becomes subject to an operating to recover from you the cost (reasonably ban as above as a result of which we/ the carrier estimated if not precisely known) of any are unable to offer you a suitable alternative, damage or loss caused by you either during the provisions of clause 6 (Alteration/ or after your holiday. If the actual cost of any Cancellation by Mark Warner) will apply. We are damage or loss is less than the amount paid not always in a position at the time of booking by you at the time where only an estimate to confirm the flight timings which will be used could be given, the difference will be refunded. in connection with your flight. The flight timings Any extra must be paid if the actual cost turns shown in our brochure, on our website and/or out to be more than was paid at the time. You detailed on your confirmation invoice are for agree to behave reasonably and not to disrupt guidance only and are subject to alteration and the enjoyment of others on holiday with you confirmation. Flight timings are outside our or prejudice Mark Warner’s reputation with control. They are set by airlines and are subject its accommodation or other suppliers. We to various factors including air traffic control reserve the right to immediately terminate the restrictions, weather conditions, actual or holiday of any client whose behaviour, in our potential technical problems and the ability of reasonable opinion or in the reasonable opinion passengers to check in on time. of any other person in authority, causes or is Specific instructions relating to departure and likely to cause distress, danger or significant travel arrangements, including latest timings, annoyance to other clients, employees or to will be sent with your e-tickets approximately any third party or damage to property. In the 7 – 10 days before departure. You must event of such termination, our responsibility for accordingly check your tickets very carefully the client concerned immediately ceases and immediately on receipt to ensure you have we will have no further contractual obligations the correct flight times. It is possible that flight towards that person including return travel times may be changed even after tickets have arrangements. We shall further be under no been sent - we will contact you as soon as liability to make any refunds or meet any costs possible if this occurs. or expenses incurred by you as a result or pay Any change in the identity of the carrier, flight any compensation. timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other 11. Liability of Mark Warner arrangements without paying our normal (1) We promise to make sure that the holiday charges except where specified in these Booking arrangements we have agreed to make, Conditions. perform or provide as applicable as part of In the unlikely event of a change to your our contract with you are made, performed confirmed overseas airport, we will of course or provided with reasonable skill and care. arrange for you to be transported to and from This means that, subject to these Booking the alternative airport without any additional Conditions, we will accept responsibility if, for cost to you. example, you suffer death or personal injury We cannot be held liable for any delay which is or your contracted holiday arrangements due to any of the reasons set out in clause 11(2) are not provided as promised or prove
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deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). (2) We will not be responsible for any injury, illness, death, loss (for example loss of possessions or loss of enjoyment), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from any of the following:- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or - the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or - ‘force majeure’ as defined in clause 8 above (3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website or in our brochure as forming part of your holiday arrangements and we have not agreed to arrange them as part of our contract and any activity or excursion you purchase in resort. Please also see clause 14 “Website and brochure information and outside activities”. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. (4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and applicable standards of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint were provided in compliance with the applicable local laws and standards, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holidaymaker to refuse to take the holiday in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in clause 11(1). We do not make any representation or commitment that all services will comply with applicable local laws and standards and failure to comply does not automatically mean we have not exercised reasonable skill and care. (5) Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) on any basis, the maximum amount we will have to pay you
is £1000 per person. Any payment is subject to your producing appropriate proof of the contents and value of the luggage or personal possessions concerned and demonstrating that you have taken proper care of your property. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the holiday price (excluding any amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 11(6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. (6) Where any claim or part of a claim (including those involving death or personal injury) arises from travel on any aircraft, ship or train (including without limitation the process of getting on and/or off the transport concerned) provided by any air, sea or rail carrier to which any international convention or EU regulation applies where we have arranged that travel as part of our contract, our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as referred to in this clause 11(6). The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the international convention or EU regulation which applies to the travel arrangements in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, EC Regulation 392/2009 on the liability of carriers of passengers by sea in the event of accidents and COTIF, the Convention on International Travel by Rail). Where a carrier would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified and issued in accordance with the time limits stipulated in the applicable convention or regulation), we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the complaint or claim in question. Copies of the applicable international conventions and EU regulations are available from us on request. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline. Any proceedings in respect of any claim (including one for personal injury or death) must be brought within 2 years of the date stipulated in the applicable convention or regulation. (7) We cannot accept any liability for any damage, loss, expense or other sum(s) of any description which (1) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) did not
result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any claims, losses or expenses which relate to any business (including any loss of earnings incurred by any client who is self employed). 12. Airlines and other carriers When you travel with any carrier, the conditions of carriage of that carrier will apply, some of which will limit or exclude their liability to you often in accordance with the applicable international convention or EU regulation (for examples, see clause 11(6)). Copies of the conditions of carriage are available from the carrier or ourselves. Our website and brochure are our responsibility. Please note, for a child not to be allocated their own seat on an aircraft they must be under 2 years of age on the date of their return flight. 13. Insurance You must have travel insurance which provides cover that is suitable and adequate for your specific requirements. We will not be responsible for meeting any sums which would have been covered by such travel insurance. You will further be responsible for paying to and indemnifying us for any such sums which we meet on your behalf. Please read your policy details carefully and take them on holiday with you. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. Please note most travel insurance policies do not cover activities which the insurers consider to be hazardous. If you intend to take part in any such activities, you must obtain appropriate specialist insurance cover. We do not check insurance policies. We do however act as an Introducer Appointed Representative for Citybond Suretravel who may be able to provide you with suitable travel insurance. Please see our brochure/website for further details. 14. Website and brochure information and outside activities (a) The information contained on our website and in our brochure is correct to the best of our knowledge at the time of publication. Our website and brochure descriptions often refer to other activities and excursions which are available outside the hotel and are bookable directly with the operator/centre concerned. These activities and excursions are not run or controlled in any way by Mark Warner. They do not form any part of your contract with Mark Warner and are not recommended or endorsed by Mark Warner even where we suggest particular operators/centres or other third parties and/or assist you in booking such activities or excursions in any way. Accordingly, we regret Mark Warner cannot accept any liability in relation to these outside activities and excursions and clauses 6 and 11(1) of our Booking Conditions will not apply to them. We do not however exclude liability for the negligence of ourselves or our employees (providing they were at the time acting within the course of their employment with us) resulting in your death or personal injury. (b) Where we or your hotel make or take any booking for or from you in respect of any
activity or excursion available outside the hotel, we or the hotel, as applicable, do so solely as booking agent. This is the case regardless of whether the activity or excursion is advertised or mentioned in our brochure, in resort, on our website or elsewhere. Your contract for any such activity or excursion will be with the supplier or operator of that activity or excursion. Mark Warner has no liability for any such activity or excursion or for any act(s) or omission(s) of the supplier or operator or for any of its/their employees or agents or any other person(s) connected with the activity or excursion. If we or the hotel are found liable in any respect for any such activity or excursion (for example in our capacity as booking agent), that liability is limited to the cost of the particular activity or excursion concerned. We do not limit or exclude our liability for death or personal injury arising from our negligence or that of our employees (providing they were at the time acting within the course of their employment with us). (c) Where your hotel makes or takes a booking for or from you in respect of an activity, facility or service provided by the hotel but which is not advertised in our brochure or on our website as forming part of your holiday arrangements and we have not taken any payment from you for this activity, facility or service, your contract for that activity, facility or service is directly with the hotel and not Mark Warner. This contract will be subject to the hotel’s own terms and conditions. Mark Warner has no liability for any such activity, facility or service or for any act(s) or omission(s) of the hotel or any of its employees or agents or any other person(s) connected with the activity, service or facility. If however Mark Warner is found liable in any respect for any such activity, facility or service, that liability is limited to the price you paid for the particular activity, facility or service concerned. We do not limit or exclude our liability for death or personal injury arising from our negligence or that of our employees (providing they were at the time acting within the course of their employment with us). (d) We cannot guarantee accuracy at all times of information given in relation to any activities and excursions or about the resorts generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity will take place or be available as these services are not under our control. If you feel that any of the activities or excursions mentioned are important to the enjoyment of your holiday, contact us before making your booking and we will tell you the latest known situation. If we become aware of any material alterations to resort information and/or such activities or excursions which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking. 15. Complaints Should you have a problem or complaint at any time during your holiday, you must report it immediately to the hotel manager or Mark Warner representative and, if applicable, the supplier of any other services concerned who will endeavour to put things right quickly. Any complaint which is notified verbally must also be put in writing as soon as possible during your holiday. If you remain dissatisfied, please
email our Customer Services department at customerservices@markwarner.co.uk
things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or Alternatively, you can write to us at: a suitable alternative). In some cases, where Mark Warner Ltd neither we nor the supplier are able to do so 20 Kensington Church Street for reasons of insolvency, an alternative ATOL London W8 4EP holder may provide you with the services you have bought or a suitable alternative (at no In either case, you must do so within 28 days of extra cost to you). You agree to accept that your return from holiday, giving your booking in those circumstances the alternative ATOL reference and all relevant information. Please holder will perform those obligations and you include your e-mail address and daytime and agree to pay any money outstanding to be paid evening telephone numbers (if you are happy by you under your contract to that alternative for us to contact you in this way) as this will ATOL holder. However, you also agree that in enable us to respond to you more quickly. If you some cases it will not be possible to appoint are not satisfied with our response we must be an alternative ATOL holder, in which case you informed within another 28 days from the date will be entitled to make a claim under the of our correspondence. If you fail to follow this ATOL scheme (or your credit card issuer where simple complaints procedure, your right to claim applicable). If we, or the suppliers identified on any compensation you may otherwise have your ATOL certificate, are unable to provide the been entitled to may be affected or even lost services listed (or a suitable alternative, through as a result. an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air 16. Special requests Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. If you have any special requests, please You agree that in return for such a payment or inform us (if you have booked direct) or benefit, you assign absolutely to those Trustees your travel agent in writing at the time of any claims which you have or may have arising booking. Although we will endeavour to pass out of or relating to the non-provision of the any reasonable requests on to the relevant supplier, we regret we cannot promise that any services, including any claim against us, the request will be complied with unless we or your travel agent or your credit card issuer where applicable. You also agree that any such claims travel agent (as applicable) have specifically confirmed this to you. For your own protection, may be re-assigned to another body, if that you should obtain confirmation in writing from other body has paid sums you have claimed under the ATOL scheme. ourselves or your travel agent on our behalf that your request will be complied with (where *The flights and flight-inclusive holidays we it is possible for us to give this) if your request is arrange are ATOL protected providing they are made available in the UK. For further important to you. Confirmation that a special information visit the ATOL website at request has been noted or passed on to the www.atol.org.uk. supplier or the inclusion of the special request For any holidays which do not include flights, on your confirmation invoice or any other all monies you pay us will be paid into a trust documentation is not confirmation that the request will be met. Unless and until specifically account which is controlled by an independent trustee. These monies will not be released to confirmed, all special requests are subject to us until your holiday arrangements have been availability. completed. These arrangements mean all monies you have paid us will be refunded to 17. Jurisdiction you in the unlikely event of our being unable to We both agree that English law (and no other) provide your holiday due to our insolvency. will apply to your contract and to any dispute, claim or other matter of any description which 19. Trade Mark arises between us (“claim”) except as set out below. We both also agree that any claim (and Mark Warner is a registered trademark owned by Mark Warner Limited in the United Kingdom whether or not involving any personal injury) (number 2368711) and in the EU (number must be dealt with by the Courts of England 003958675). and Wales only unless you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). 18. ATOL We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 1176). When you buy an ATOL protected flight or flight inclusive holiday* from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if
20. Data protection and photography It is possible that while you are on holiday, photographs or video may be taken for inclusion in our brochure or website or for other promotional purposes. Where it is practical to do so, we will seek the consent of any clients who are prominently included in any shots. Consent will not generally be sought from clients who only appear in the background. No clients will be identified by name. You are taken to have agreed to your image being included in any photography. Booking Conditions last updated 11 September 2019. Registered office 20 Kensington Church Street, London W8 4EP.
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Included in your award winning ski holiday: Flights 3 Transfers 3 Accommodation 3 Breakfast 3 Afternoon tea 3 6 nights dining with wine 3
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