#brokingawards14
The Adviser
Principal partner
Australian Technology Park, Sydney Friday 15 August Principal Partner
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#brokingawards14
The Adviser
Principal partner
The Adviser would like to thank this year' s event partners for their invaluable support Principal Partner
With a vision to excel at securing and enhancing the financial wellbeing of people, businesses and communities, Commonwealth Bank maintains its role as the market leader in the mortgage broking industry. The Commonwealth Bank offers customers flexible home loan solutions and adopts a partnership approach to doing quality and mutually profitable business with mortgage brokers. commbroker.com.au
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Platinum PartnerS
Citi is one of the world’s largest financial institutions with a global network spanning 160 countries. By combining local expertise with the strength of Citi’s worldwide consumer banking network, Citi in Australia has been providing innovative products and services to
customers for more than 30 years. Citi continues to be committed to the mortgage broking industry and supporting you and your clients to provide flexible and convenient banking, giving access to a world of possibilities.
mortgagebroker.citibank.com.au
NAB Broker is the specialist distribution business within NAB Personal Banking dedicated to partnering with mortgage brokers. Our vision is to be the ‘partner of choice’ for the future leaders of our changing industry, enabling brokers to become trusted advisers to their nabroker.com.au
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clients, and grow sustainable and valuable businesses. Solutions include a range of NAB lending products, NAB consumer banking and cash solutions, MLC Insurance and Allianz General Insurance.
#brokingawards14
The Adviser
Principal partner
Gold PartnerS
At Bankwest we believe in delivering innovative and competitive products . We receive more support from our Broker partners than any other lender outside of the Big Four. bankwest.com.au
ME Bank is a 100% Australian-owned, APRA-regulated Bank. Established by industry super funds, ME Bank was proudly built to provide a genuine banking alternative – a fairer way to bank. mebank.com.au/brokers
Entertainment Partner
St.George is one of Australia’s leading Retail and Business Banking brands, serving over 2.6 million consumer, business and corporate customers in Australia. In 2008, St.George and its South Australian brand, BankSA, became part of the Westpac Group. Since then, St.George’s customer base and retail footprint have continued to grow, led by a strong, experienced Executive Team. stgeorge.com.au
Pepper is a pioneer of the Australian specialist mortgage sector and is one of Australia’s leading non-bank financial institutions. pepper.com.au
Slater & Gordon provides specialist legal services to individuals in a range of practice areas including conveyancing. slatergordon.com.au
Suncorp Group includes leading general insurance, banking, life insurance, superannuation and investment brands in Australia and New Zealand. suncorpbank.com.au
drinks Partner
ING DIRECT this year celebrates 15 years of bringing low cost banking to Australians. Third parties continue to be pivotal to our success and our primary distribution channel, accounting for over 90% of all ING DIRECT home loans. Today, ING DIRECT has more than 1.5 million customers with $30 billion in deposits and $38 billion in home loans. ingdirect.com.au
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order of events 12.00 Welcome Drinks 12.30 Welcome from MC Vince Sorrenti
12:35 Address by Lyn
Cobley, Executive General Manager, Retail Products and Third Party Banking, Commonwealth Bank
12:40 Grand Final of St George Broker IQ
1:00 Entrée served 1:20 First round of awards 2:00 Lunch and dessert served
2:40 Second round of awards 3:20 Conclusion of awards 3:30 ING Direct drinks
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A word from Commonwealth Bank As we manage our businesses through a busy year, I want to voice my thanks and acknowledge the value of the mortgage broking channel to the Bank’s home lending business. Your support has ensured CommBank remains the number one home lender in Australia. As market leaders, competition is always hot on our tails which forces us to continually improve our broker proposition and work with you to deliver a better deal for your customers. In doing so, many of you have achieved outstanding results in the past year and some of you are being acknowledged for those efforts at this Award ceremony. Commonwealth Bank is proud to be the principal partner for 2014 Australian Broking Awards. These are the only industry awards that focus solely on the achievements of the nation’s leading brokers and brokerages. This event reflects the evolving professionalism of the third party distribution channel and offers an opportunity for us to showcase our best and brightest. As Australia’s Mortgage Lender of the Year, we are committed to providing our brokers and their clients with all the relevant information, tools and insights that will secure and enhance their financial wellbeing. We are also committed to supporting events such as this, which allows the industry to recognise its outstanding achievers.
LYN COBLEY Executive General Manager, Retail Products and Third Party Banking, Commonwealth Bank
#brokingawards14
The Adviser
Principal partner
the Australian Broking Awards 2014 Welcome to the fourth annual Australian Broking Awards 2014. The awards are a proud initiative of The Adviser magazine and recognise Australia’s premier brokers, brokerages and aggregators. The preeminent awards for Australia’s third-party channel, the awards are deserved recognition for an industry that continues to evolve, mature and prove itself a true force in the Australian financial sector. Importantly, the Australian Broking Awards aren’t merely an acknowledgment of book size or staff numbers; rather, they recognise the brokers and their networks that pioneer innovation, understand the value of
customer service, and embrace new thinking and technologies, while never forgetting that success and hard work are for the most part inseparable. Once again this year’s awards were by submission. A record number of brokers, brokerages and aggregators from across Australia entered for 2014 and the sheer quality of the nominations are testament to the successful businesses of all of today’s finalists. The Adviser congratulates all the finalists in this year’s Australian Broking Awards and no more so than today’s winners who can rightly lay claim to be the industry’s benchmark.
event prizes The 2014 Broker of the Year will take home $10,000 from principal event partner Commonwealth Bank. Australia’s smartest broker and winner of this year’s BrokerIQ will receive $5,000 from entertainment partner St.George.
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HOW THE WINNERS WERE DECIDED The judging of the Australian Broking Awards strives for two things – transparency and impartiality. From a host of initial submissions, the eventual finalists were decided by an independent judging panel. Every submission was independently assessed by the judges and scored on the key criteria items asked of the category and a system of business metrics. Judging for the corporate awards also included an added face-to-face interview component to determine this year’s winners. The Adviser team trusts you enjoy the day and we thank everybody for their participation and enthusiasm.
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The Adviser has partnered with UBER to provide you with a VIP car service for your trip home. New users receive a $50 credit towards travel to or from the awards. To claim your $50 credit simply follow these instructions
Download the UBER app on an iPhone or Android device, and create an account. Request a fair quote* Enter the promo code "ABA2014" when prompted. Check the ETA, 'REQUEST' when you need a car, and enjoy the ride! *Please note: $50 credit for new users only, if fare exceeds $50 you will need to pay the difference
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The Adviser
Principal partner
the 2014 judging panel The Australian Broking Awards would like to thank this year’s judging panel
ALEX BOORMAN Research Director, Australia and New Zealand, RFi
SIMON DEHNE Principal , Conscious Futures
BOB HALL CEO, Sandstone Technology
DOUG DRISCOLL CEO, Starr Partners
ANDREW GRIFFITHS Business expert, Best
JIM HALL Publisher, The Adviser
BRIAN KNIGHT CEO, Kaplan
GLENN KUNNING Director, Futureways
DOUG MATHLIN Principal, FrontRunner Consulting Group
HELEN MERRICK General Manager – Fundraising & Marketing, Camp Quality
FARIBORZ MOSHIRIAN Professor of Finance, Director of the Institute of Global Finance, School of Business, UNSW
BRIDGET SAKR Chief Commercial Officer, Genworth Financial
BRETT SPENCER CEO, Stargate
PETER STRONG CEO, Council of Small Business of Australia
PHIL WHITE Head of Strategy & Financial Institutions Distribution, QBE
JEFF ZULMAN Managing Director, Book Buyers Brokerage
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B est Et h i ca l/ S o c i a l R es po n s i b i li ty P r o g r a m Success in business in no longer determined by the profit you make or the people you employ. Corporate Australia now has greater demands on businesses to support the wider community or environment and in some cases give to those not as fortunate. This award recognises the brokerage or aggregator that has gained the most traction via an ethical/ social responsibility program and can highlight how that program has improved the position of the people or cause on which it is focused
Finalists:
Presented by
B est T e c h n o lo gy P lat fo r m Access to up-to-date lender interest rates, current product and policy information plus the backing of a solid CRM system is business essential for brokers. Aggregator/ brokerageprovided technology has grown in leaps and bounds over the decade past, and evolution in this sector remains a key focus for industry stakeholders. This award recognises the aggregation/ brokerage group that has developed the most effective technology platform for brokers that integrates core functionality and is also user-friendly, easy to maintain and adds to a broker’s service proposition. Presented by
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Finalists:
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The Adviser
Principal partner
Best I n n o vato r In a competitive marketplace, innovation is essential to standing out from the crowd – and this holds especially true in the broking industry considering the competition for business from bank retail branches as well as from third-party industry participants. This award highlights the broker group or aggregator that has developed and capitalised on innovation – whether it’s related to product, service, business development processes, technology, staff/ client management or any other relevant area.
Finalists:
Presented by
Best Diversification Program While residential mortgages are the mainstay generator of business for the majority of brokers, there has been a steady shift towards a diversified broker offering to strengthen client relationships and meet their evolving needs. Brokers now offer a breadth of products ranging from debt protection to wealth and superannuation. This award acknowledges the broker or brokerage that best harnessed a comprehensive panel and most effectively developed their business through diversification.
Finalists:
Presented by
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Best Training a n d E d u cat i o n With NCCP now in place, the overall standard of industry professionalism has risen considerably. However, the legislation only details the minimum requirements for brokers – the opportunity for brokerage and aggregation groups is to provide members with the training and education that sets them ahead of the pack. This award acknowledges the group that is providing its members with the most effective and diverse training programs relevant to the role of a broker.
Finalists:
Presented by
Best Ma r keti n g Effective marketing is key to customer acquisition and retention. However, while most brokers and broker groups appreciate the need for ongoing marketing, a number of groups clearly stand out in this field – and the results they achieve speak for themselves. This award recognises the broker group that enables its members to most effectively drive business development and retain existing clients.
Presented by
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Finalists:
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The Adviser
Principal partner
Best Office Non-Franchise This award recognises the individual office that is not part of a franchise group and that has most effectively driven business growth over the previous 12 months across all product sectors, utilising a range of business development principles and tactics.
Finalists:
Presented by
Best Office Franchise An individual office plays a key role in servicing borrowers in their local market. Offices considered for this category have between three and 10 brokers/loan writers and are part of a franchise group.
Finalists:
parramatta
Gippsland
Presented by
NORWOOD
OAKLEIGH
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Best New Office This award recognises the most successful new office and assesses loan settlement and loan book performance of both the individual brokers and the collective office. Individual and collective conversion rates, submission quality and customer servicing capabilities will also be evaluated as part of this award.
Presented by
Best Customer Service - Office This award recognises the office that has delivered the best customer service/ satisfaction for the 2013 financial year. It is open to all offices that operate from a single location with two or more brokers. This category assesses the business benefits associated with effective customer service/ satisfaction taking into account the uplift in new, repeat and referred business.
Finalists:
Blue Mountains
Presented by Chermside
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Finalists:
Glenelg
#brokingawards14
The Adviser
Principal partner
Newcomer of the Year Starting out in broking can be a challenge. Not only do brokers need to select the best business model to support their growth plans, they need to establish a client base which requires hard work, significant networking and perseverance. This award acknowledges the broker that has built the most successful business within two years of start-up, based not only on loan volumes and other business performance metrics but a holistic approach building a sustainable platform for future expansion.
Finalists: Loren Adams Smartmove
George Fennel Shore Financial
Thomas Hawley Shore Financial
Robert Irving
Picket Fence Finance
Daniel Niederberger Iconic Home Loans
George Samios My Address Finance
James Schulze
Presented by
Rise High Financial Solutions
Finance Broker of the Year Australians are being increasingly drawn to brokers over and above their mortgage needs. Smart brokers have quickly adopted a wider service offering and are now focused on building client relationships and this means offering products outside of mortgages, with some brokers solely focusing on commercial, equipment or business finance. This award acknowledges the growing customer thrust towards holistic servicing and recognises the broker best servicing the nonmortgage needs of clients, including cross sell products such as insurance, credit card and personal loans.
Finalists: Rael Bricker
House+Home Loans Group
Mark Davis
The Australian Lending & Investment Centre
Justin Doobov Intelligent Finance
Andrew Kelly
Anasta Finance Consulting
Mardee Thomas
1st Street Home Loans
Greg Wells Wells Partners
Presented by
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R es i d en t i a l B r o k er o f t h e Y ea r Brokers now account for 50% of all residential mortgages written, and this figure is growing. With a new level of professionalism under NCCP legislation, brokers have the opportunity to boost market share and deepen their overall client proposition. This award recognises the residential broker that best represents the industry across key factors, including but not limited to, loan volumes, loan book growth, compliance, submission quality and customer service as well as business processes, systems, stakeholder engagement and customer relationship abilities.
Finalists: Anthony Alabakov My Mortgage Freedom
Josh Bartlett Loan Market
Rael Bricker
House+Home Loans Group
Mark Davis
The Australian Lending & Investment Centre
Justin Doobov
Intelligent Finance
Peter Ellis
Century 21 Home Loans
Presented by
Andrew Heath Mortgage Choice
Colin Lamb
Mortgage Solutions Australia
B o u t i qu e Ag g r egato r o f t h e Y ea r Boutique aggregation groups play a key role in today’s market. While the major groups account for the lion’s share of the market, bigger is not necessarily better. This award recognises the boutique aggregation group that has the most effective member offering and best supports their business growth.
Presented by
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Finalists: Australian Loan Company
#brokingawards14
The Adviser
Principal partner
A g g r eg ato r of the Year There has been considerable consolidation in the broker space as well as broker attrition since the GFC and as a result of requirements associated with NCCP legislation. While most aggregation groups have experienced a drop in member numbers, there are still a number of key aggregation groups in today’s marketplace that represent significant market share. This award recognises the aggregator (with over 500 members) that has best performed over the previous year taking into account the transition to new licensing while supporting members adapt to the new framework.
Finalists:
Presented by
Major Brokerage of the Year Franchise Franchising as a business structure continues to grow in Australia, with a raft of industries embracing the benefits offered by franchising – including mortgage broking. While franchising does not appeal to all, for many brokers the brand, systems, support and structure offered by franchising has given the tools and resources for driving business success. This award considers the activities, strategies and actions of the corporate in terms of broker recruitment, empowerment and retention as well as the success of individual brokers in supporting the corporate’s overall growth and development.
Finalists:
Presented by
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Major Brokerage of the Year Non-Franchise Mortgage broking has developed rapidly as a profession over the past decade, with a number a key brokerage groups driving the evolution of the sector. This award recognises the brokerage group with over 11 brokers/ loan writers that has done the most to advance the development of mortgage broking, based on their proposition towards members and member recruitment but also on their customer-centric capabilities.
Finalists:
Presented by
Best Customer Service Individual This award recognises the broker that has delivered the best customer service for FY2013. This category assesses the business benefits associated with effective customer service/ satisfaction taking into account the uplift in new, repeat and referred business.
Finalists: Justin Doobov Intelligent Finance
Chris Foster-Ramsay Foster Ramsay Finance
Andrea Kerr Finance Studio
Alex Lambros
LJ Hooker Homeloans
Sarcha Sagisaka Momentum Wealth
Marissa Schulze
Rise High Financial Solutions
Presented by
Amie Tennant
Future Finance Group
Natalie Wilcox Think Advantage
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#brokingawards14
The Adviser
Principal partner
the 2014 australian broker of the year The Broker of the Year title will be awarded to the individual who best represents the broking profession based on business performance, including, but not limited to, loan volume, number of loans written, loan book growth, submission quality and customer service as well as aptitude, attitude and overall approach to mortgage broking. The Broker of the Year will be chosen from the winners of the Finance Broker of the Year, Residential Broker of the Year and Newcomer of the Year awards, with the winner selected by the Australian Broking Awards judges.
Presented by
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WE’VE HELPED MORE AUSTRALIANS BUY THEIR OWN HOME THAN ANY OTHER BANK. Want to know more about our flexible home loans? Talk to your Relationship Manager today.
Things to know before you Can: Applications are subject to credit approval. Commonwealth Bank of Australia ABN 48 123 123 124. Australian credit licence 234945. Page 20