Student Complaints

Appeals are reviewed by the Vice President of Student Services, who will render one of three responses to a formal grievance determination appeal:

• Uphold the Grievance Committee’s decision: The student has provided no substantial, relevant evidence that there were substantive or procedural inequalities perpetrated by the committee.

• Overturn the Grievance Committee’s decision: The student has provided substantial, relevant evidence that there were procedural inequities committed by the College

Grievance Committee.

• Provide alternate determinations: While the student provided no relevant evidence that there were substantive or procedural inequities perpetrated by the committee, the student has provided mitigating circumstances that warrant an alternate recourse to formal grievance determinations.

Appeal decisions rendered by the Vice President of Student Services are final.

Central Penn College makes every effort to resolve student complaints internally. The College expects all students to make efforts in full faith to resolve their concerns using the established procedures outlined in the College’s Grievance Procedures. As an additional resource, Central Penn College also provides all students and prospective students the appropriate contact information for filing complaints with its accreditors and state licensing agency.

Students who wish to file a complaint with one of Central Penn College’s external accrediting bodies or the College’s state licensing agency may contact those agencies using the contact information below:

• Middle States Commission on Higher Education, 3624 Market Street,

Philadelphia, PA 19104 (267.284.5000; web: www.msche.org).

• Medical Assisting AAS and Diploma program are accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP), upon recommendation of the Medical Assisting Education Review Board (MAERB).

CAAHEP, 25400 US Highway 19 North, Suite 158, Clearwater, FL 33763, (727.210.2350), www.caahep.org.

• The Paralegal and Legal Studies programs are approved by the American

Bar Association (ABA), 321 North Clark Street, Chicago, Illinois, 60654-7598, (321.988.5000), www.americanbar.org.

• Physical Therapy Assistant program is accredited by the Commission on

Accreditation in Physical Therapy Education of the American Physical Therapy

Association (CAPTE), 3030 Potomac Ave., Suite 100, Alexandria, VA 22305-3085, (703.684.2782), www.capteonline.org.

• Occupational Therapy Assistant program is accredited by the Accreditation Council for Occupational Therapy Education (ACOTE), 6116 Executive Boulevard, Suite 200, North Bethesda, MD 20852-4929, (301.652.6611), www.ACOTEonline.org.