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Claims Concierge
CLAIMS
by Megan Breen
IN SHORT › Insurers are using claims
concierge services to offer better, faster and more customised experiences as part of their standard offerings.
› A claims concierge service
can be managed by humans, web applications, robots or a combination of these.
› Artificial intelligence could lead to further advances in the claims concierge model and will enable more cases to be handled.
Claims process on a
platter Concierge services are an opportunity for insurers to guide customers through the claims process, keeping them up to date with progress and managing any complications.
JOURNAL // ISSUE 04 2023 // ANZIIF.COM