All that Work………….. Danielle Partington, Training Manager I firstly want to acknowledge what a rollercoaster 2020 was, from a business point of view, but also on a personal level. Having started 2020 with a new booking system and a strong core set of training courses, the bookings were starting to come in thick and fast, and it was an exciting time. There was definitely a buzz about the team as we started to strategise the next 12 months looking at marketing and even capacity with a view to a quick growth. Then overnight it just stopped. Nothing but cancellations. Having a strong value for adaptability/flexibility, I actually found that first week of cancellations an opportunity to think quickly and creatively, researching ways to deliver training online (we had only just heard of “Zoom”), and quickly rounding up trainers to discuss experience. We contacted organisations – some wanted to re-book the training face-to-face for in two weeks’ time, some expected it might be two months. No one expected it to be over a year. What came next was a gruelling few weeks of contacting organisations and individuals to survey whether they wanted to wait for face-to-face or whether they wanted online training. The biggest response was that no one knew, everything went to a standstill. People were worried about job security, worried about too much screen time, worried about quality of training, worried about juggling other responsibilities at home – children,
Annual Review 2020-21
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