O F F I C E M A N AG E R A DVO C AC Y
Congratulations, Danielle Hoffman, SDCMS’s 2018 Office Manager of the Year! NOMINATED BY Dr. Brooke Sateesh, 14-year member of SDCMS-CMA, Danielle Hoffman was awarded the 2018 Office Manager of the Year for her exemplary work at San Diego Family Dermatology. From Dr. Sateesh: “Danielle Hoffman joined San Diego Family Dermatology in 2016, and in a short time she has transformed our practice. She is an extremely hard worker who prioritizes patient care and overall staff happiness. She came from a completely different role, coordinating
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volunteers at hospice, and in a short time has learned the ins and outs of running a private medical practice. She has tackled such obstacles as Medi-Cal credentialing and improving our phone/email capabilities, enabling patients’ better access to care. She has made our practice more efficient by taking over the challenge of ordering medical and office supplies, always guaranteeing us the best prices. Additionally, she has scaled our ability to provide Mohs surgery to more patients
sooner and closer to their homes by taking on the responsibility for coordinating the entire operation from scheduling Mohs assistants, Mohs technicians, patients, and the surgeon, to ensuring each patient gets adequate communication both before and after the procedure, to keeping our CLIA license active. Additionally, she has created the means necessary for our clinic to serve as an urgent care clinic, providing same-day access to patients with urgent dermatological issues. She also helped set up a regular feedback system so we can ensure patients are satisfied with their care. Her detail-oriented nature, hard work, and dedication to this practice are evident in these accomplishments. Danielle helped create our two practice values, which she emulates daily: “(1) We treat each other and our patients like family. (2) Patient care is our first priority.” For any negative feedback we receive, she is the first to speak to the patient, never shirking this often difficult responsibility. She has a way with people that is calming and reassuring. Her dedication to patient care is evident as she acts with compassion and love when people need it the most, and is courteous and patient in 100% of patient interactions. She goes out of her way to get people the care they need to improve their quality of life. She is a kind, caring, and compassionate person. She goes out of her way to assist others whenever possible without being asked. She performs her job consistently, and in an efficient and quality manner. She follows through and ensures things don’t slip through the cracks. She is self-motivated, and eager to learn and grow professionally. She gives 100% to the job and is entirely honest. Danielle is constantly going above and beyond, allowing us doctors to provide efficient, effective care that is benefiting patients’ quality of life. She has freed up my time, allowing me to focus on patient care, and she has created a more fun, relaxed, and happy working environment for the staff, while ensuring patient care is always the top priority.” Congratulations, Danielle, on being SDCMS’s 2018 Office Manager of the Year and for all you have accomplished with San Diego Family Dermatology!