TERMS & CONDITIONS
TERMS & CONDITIONS
Pricing
All our regular items can be found in our list price, published twice yearly. A new pricelist replaces previous pricelists with immediate effect.
Prices are EXW Richmond, Va.
Discounts
Professional designers, architect firms and specialized retailers can apply for our trade program.
Surcharges
During exceptional times caused by exceptional circumstances beyond our control, such as pandemics, catastropic events or wars, we retain the right to add surcharges subject to change and if needed with immediate effect.
Terms and lead times
Regular orders > 5,000 $ require a 50% deposit.
Regular orders < 5,000 $ require a 100% deposit.
Purchase orders will be processed only upon receipt of the deposit.
Orders will usually be ready to leave our warehouse as follows:
1 week for FAST items (subject to availability)
12-14 weeks for REGULAR orders
Regular orders require any balance due to be paid before delivery.
Install date request
Always contact your rep or our logistics department in case a specific install date is required. Always mention clearly on the purchase order.
Inventory information
Your rep or our logistics department can be contacted for an updated inventory list, and information about incoming goods. All furniture is shipped at purchaser’s risk after it is carefully inspected and securely packed by MAMAGREEN LLC.
Freight
Customers can arrange their own carier or work with one our selected cariers. Freight estimates will be issued 2 days after receipt of the deposit, taking into account variables such as weight and volume. Standard deliveries are “curbside” – white glove service can be requested.
Custom Design
We endeavour to reply to all requests for custom items within forty-eight (48) hours. Estimates will remain valid, unlesss otherwise mentioned, for six (6) months.
Custom items will be manufactured only after receipt of the deposit, and confirmation of all specifications. Orders containing custom items will usually be ready to leave our warehouse 14-16 weeks after deposit (subject to confirmation).
Swatches
Contact your rep or logistics department for textiles swatches and material samples.
COM policy
Linear Yard (LY) estimates are for uni (single, solid) colored textiles. Add 15% to the usage estimate for striped or patterned fabrics. All COM fabrics are subject to approval.
COM fabrics, indicating sales order number and description, must be shipped to our warehouse in Richmond, Va. Use of COM fabrics automatically voids our warranty.
Lead time policy
MAMAGREEN LLC is not liable for delays that may occur during production and/or transit.
In case of delays caused by factors outside its control, such as trade policies, trade restrictions, wars, political or economical extreme conditions, natural disasters, injuries and/or other unforeseeable matters, MAMAGREEN LLC retains the right to cancel or delay any order.
Cancellation and order revision policy
MAMAGREEN LLC does not accept order revisions or cancellations, in case manufacturing has started.
Written cancellations within 3 days after receipt of the deposit, will receive a full refund minus bank charges. Written cancellations within 15 days after receipt of the deposit, will be charged a 25% restocking and processing fee.
Item specifications policy
MAMAGREEN LLC retains the right to discontinue or modify certain products without prior notice, due to material supply, production processes or other factors beyond control. Certain products, materials and colors may vary slightly from previous versions or from photographs.
Validity
These Terms and Conditions are an integral part of our List Pricing and Order Procedure and replace all previous Terms and Conditions.
By paying a deposit, the buyer agrees to the terms and conditions of MAMAGREEN LLC.
Interpretations and terminations are determined by MAMAGREEN LLC at its’ sole discretion and without prior notice.