UNIVERSIDAD RICARDO PALMA FACULTAD DE CIENCIAS ECONÓMICAS Y EMPRESARIALES ESCUELA ACADÉMICA DE ADMINISTRACIÓN DE NEGOCIOS GLOBALES
MEMBERS: Pamela López Caballero Malena Vaiz Neyra Eliana Santos Guevara Jean Pierre Rodriguez Gino Bouroncle Mendoza Eugenio Araujo
Teacher: Leonardo Vera Vasallo CONTINOUS IMPROVEMENT WORKSHOP Lima – Perú 2009
EL ATELIER CRAFTMANSHIP SAC 1.
Zona Industrial Mz. B, Plot: D, 5 and 6 Lt. Talara, Piura ACTIVITIES: It aims to engage in manufacture, produce, purchase, storage, marketing, brokering, import and / or export of wood products, crafts and / or similar handmade or industrially of great quality. PRODUCTS MANUFACTURED: • Small Bowl: 7''x 5''x 1 3 / 8''x 3 / 32'' • Medium bowl: 10''x 5''x 1 1 / 2''x 3 / 32'' • Big Bowl: 15''x 5''x 1 1 / 2''x 3 / 32'' 18''x 6''x 1 1 / 2''x 5 / 32'' SIZE: Small Business PROCESSES: 1. Cutting of timber. 2. Turning. 3. sanded exterior and interior. 4. Drying. 5. Lacquered and polished. 6. Stored. DETAILS OF PROCESS: WOOD CUTTING: The process will perform 3 steps, which are desbroncar which lasts 15 min, then levels off the base which lasts about 240 min, and ultimately makes the extra 45 minutes long, this is an additional piece that is pasted into the end of the vessel and can be used to hold in the lathe. The process used following tools: chainsaw, 20 ". TURNING: After completing the cutting of timber passes these to the workshop where the process next done in two parts, first the inside then the outside of the pots, set them in the last 1920 min, the tools to use in this process are: 3 winches 1 ", 3" and 12 "turning chisel, scraper, separator, calibrator, Skew Chisel, Tripod, Plato disk Meter Laser.
Sanding the outside and inside: after having completed the process of turning the pieces now sanding process, which also makes them sanding both external and internal, which lasts 330 minutes together, we used the sander, 3 ", then have finished moving to next process. DRYING OVEN FOR: Once sanded the vessel arriving in the drying process where the pots, into the FURNACE DRYER, 24 hrs duration (1day), after leaving the furnace is to remove the supplies, then start to refine the base of the vessel, this small removal process and replace the hard polish, 40 min. Lacquered and polished, after which the pots are dry and polished with their bases, they go to the lacquer, the lacquer drying and polishing both internally and externally, this same process to take place in 3 phases. ETAPAS: LAQUEADO EXTERIOR LAQUEADO INTERIOR SECADO DE LACA LIJADO DE LACA EXTERIOR LIJADO DE LACA INTERIOR
1ยบ 20 20 20
2ยบ 25 20 30
3ยบ 25 20 35
MIN MIN MIN
STORAGE: In this process the jars are packed and stored in cardboard boxes, which Iran entering the warehouse of finished products. MONTHLY PRODUCTION: - 20 SMALL - 05 MEDIUM - 05 BIG SUPPLIERS: Wood THE OLIVAR "Alejo Herrera Arenas Jr. Tupac Amaru. Yauco - Arequipa. Main problem:
The main problem of the whole enterprise is the delay in terms of raw material, if providers do not arrive in time for products intended for fairs fail completely. For a while the solution to this problem has been on the stock to offset the following order, but this cannot continue for a group that specializes in continuous improvement has made the following steps to solve the problem.
Step 1: Select the problem 1.1 Define the rol or mission of the area in study This company has for goal to manufacture, produce, purchase, store, commercialize, import/export products made of wood or similars handmade of great quality.
1.2 Objectives of the area. o Achieve a market share of 30% in the US in 2 years. o Increment on a 50% our clients portfolio in 2 years o To increase the production quality
1.3 Compare against the objective (or ideal) The company exports their products to trade fairs in the US, and the main problem is that the products don’t arrive on time to the trade fairs where they offer their products, that’s why they don’t get any new client. The company have faithfull clients that continue purchasing them but they are not going to continue waiting for them always. 1.4 Identify the problems delay on the deliver of raw material lack of raw material delay on the deliver of the finish product not getting new clients lose clients in a long term losing market share
A B C D E F
1.5 Evaluate the problems and select the main Cause A F D B C E total
Frecuency 70 50 45 40 40 30 275
% 25% 18% 16% 15% 15% 11% 100%
Acum.% 25% 44% 60% 75% 89% 100%
The usage of this tool let us visualize that the 80% of the problems are essentially caused for the causes A,F,D,B. And the main cause of why is taking so long the company to deliver the products is the delay on the deliver of raw material that is causing that they can’t produce on time their products, even though they have some materials in stock, it’s not enough. Also they are not getting new clients because of the delay on the deliver of the products to the trade fairs where they sell their products and this problem is causing them to lose market share.
Step 2: Understand the situation and establish the goals 2.1 Decide the characteristic to be study We have to study: - Reasons of products doesn’t on time - quality of the production - our market and costumers - quantity of production 2.2 Understand the situation In Peru there is a company which provide products to a company of USA, the main problem is: products aren’t arrived on time to USA. The managers are very unsatisfied because products are running and the next fair is coming, they don’t have enough “ceramic” and wooden vases to sell there. They probably would change the wholesale, change some characteristic of the contract. Begin to be the better on selling original variety products in USA. 2.3 Define the goals and limits of time to accomplish it
The main goal is change the providers, look for others new wholesale, analyze the situation of sells, and analyze quality of products, training employees’ sellers. Everything would be taken 6 months of period of time.
STEP 3: PLANNING THE ACTIVITIES MAIN PROBLEM: NO TIME TO ARRIVE PRODUCTS ›
OBJECTIVE: Increases to customers to 40% by 2011
SITUATION: PROVIDER NO DELIVERY TIME THE RAW MATERIAL -
OBJECTIVE: Change the suppliers for the 2010
The management has given us five months to change the suppliers and get better and / or the same quality as they have them. The steps between the most important are: 1. Consult our balance sheet 2. See our costs and budgets 3. Investigate new suppliers 4. Going through the process of quality 5. Define the new supplier 6. Implement the new supplier 7. Comparison the old and the new supplier 8. Results Month 1 1 2 3 4
STEPS 1 2 3 4 5 6 7 8
Month 2 1 2 3 4
Month 3 1 2 3 4
Month 4 1 2 3 4
Month 5 1 2 3 4
ACTION PLAN OBJECTI VE Define the new supplier
MEASUREME TIME RESULT NT S Choosing MANAGEMEN TWO the best T WEEKS provider based on quality and cost Implement A charge ADMINISTRAT TWO the new must be ION WEEKS supplier supervise d by a testing time if the supplier meets all the requireme nts.
STEP 4: Cause and effect diagram
GOOD QUALITY BAD DISTRIBUTION
LACK OF WORKERS
4.3 Resume the analysisâ€™ results According to the results obtained, thanks to affinity chart, we found that the mayor problem is the delay of the providers for send materials. 4.4 Decide which root causes have been attacked. We have decided that the problem that will be attacked is the providers because is one that led to more failures Step 5: CORE TASK SELECT TASK
SELECT TASK CORE TASK
SUPERVISION VISIT PLAN 1.- INCHARGE: SUPERVISOR TIME: ONCE A DAY CORE TASK: CUT OF WOOD OBSERVE: THE RIGHT PROPORTION OF THE WOOD VERIFY THE STATE OF THE WOOD INFO TO COLLECT: THE COLOR THE SMELL THE SHAPE 2.- INCHARGE: SUPERVISOR TIME: ONCE A DAY CORE TASK: INSIDE AND OUTSIDE SANDPAPER OBSERVE: VERIFY THE STATE OF THE WOOD INFO TO COLLECT: TEXTURE
3.- INCHARGE: SUPERVISOR TIME: ONCE A DAY CORE TASK: LAQUEADO AND POLISH OBSERVE: THE BRIGHTNESS OF THE VESSEL INFO TO COLLECT: LEVEL OF POLISH 4.- INCHARGE: SUPERVISOR TIME: ONCE A DAY
SELECT TASK: TORNEADO OBSERVE: THE RIGHT SHAPE INFO TO COLLECT: THE STATE OF THE WOOD
5.- INCHARGE: SUPERVISOR TIME: ONCE A DAY SELECT TASK: SECADO DE HORNO OBSERVE: THE RIGHT LEVEL OF THE DRY INFO TO COLLECT:
THE COMPACT SHAPE 6.- INCHARGE: SUPERVISOR TIME: ONCE A DAY SELECT TASK: WAREHOUSE OBSERVE: THE RIGHT ORDER OF THE FINISH PRODUCTS INFO TO COLLECT: THE INSIDE AND OUTSIDE OF THE PRODUCTS THE STOCK SUPERVISION GUIDE 1.- RESPONSIBLE: SUPERVISOR CUT OF WOOD THE COLOR: 1 2 3 4
5 6 THE SMELL: 100% 80% 60% 40% 20% 10% THE SHAPE: RIGHT WRONG 2.- RESPONSIBLE: SUPERVISOR INSIDE AND OUTSIDE SANDPAPER TEXTURE: GOOD BAD 3.- RESPONSIBLE: SUPERVISOR LAQUEADO AND POLISH LEVEL OF POLISH 1 2 3 4 5 6 4.- SELECT TASK THE STATE OF THE WOOD GOOD BAD
THE COMPACT SHAPE GOOD BAD
THE INSIDE AND OUTSIDE OF THE PRODUCTS RIGHT BAD THE STOCK FULL EMPTY
Step 6: Establishing a norm Action norms -the manager must be sure that this area has been clean and be able for the production of ceramics -just can work a minimum of six individuals in this area -the personal must use the suitable clothes for the production of the ceramics -all the staff must know to use correctly the materials for the production -the cutting of wood must be realized of right way and with the help of a chainsaw Behavior norms -the staff doesnâ€™t arrive drunk at our firm -must keep the personal hygiene -do not arrive late at work -do not have disorder during the production process -do not eat during the schedule of work