PART 1 BUSINESS ETIQUETTE
He who observes etiquette but objects to lying is like someone who dresses fashionably but wears no vest.
The rules of business etiquette are unique, as is the entire approach to etiquette in the business world. And you must understand this special way of thinking about relationships and behavior and how it applies to your dealings with your superiors, your colleagues, and your subordinates. Knowing the accepted way of doing things—what to say, how to dress, and how to react in various situations—is vitally important and becomes even more important the higher you rise in the ranks. And technologies like cell phones, teleconferencing, and e-mail require people to learn new rules of civility.