JUNE-JULY 2013 | AIRCRAFT IT MRO | NEWS | 11
Hexaware grows business in Mexico and Dallas Hexaware Expands Delivery Center at Mexico
In mid-March 2013: Hexaware Technologies Limited, a provider of IT, BPO and consulting services announced the inauguration of its third Global Delivery Center (GDC) in Saltillo, Mexico. The inauguration was hosted by Hexaware executives; R V Ramanan, Executive Director & President, Global Delivery, and Amberin Memon, Chief People Officer: local Saltillo government officials and members of the media were invited. This expansion in the facilities will allow Hexaware to hire 85 IT engineers in the coming months to add to the current employee strength of 300 at the existing Software Development centers. The new Development center will focus on providing IT services for clients in business segments such as Quality Assurance & Testing (QATS), Business Intelligence and Analytics (BI/BA), Remote Infrastructure Management Services (IMS) and domain-based offerings in Banking & Financial Services Vertical. Currently, the Global Delivery centers in Mexico serve over 30 customers and deliver over 100 active projects. The company has extensive experience in managing large IT applications in real time as well as in providing high value services around packaged enterprise applications such as SAP and PeopleSoft and Business Intelligence and Analytics. Hexaware’s experience in the Quality Assurance as well as in Business Process Outsourcing arena fully complements and strengthens its service spectrum and allows it to operate as an enterprise-class solution delivery company. Hexaware’s solutions aim to provide high value by optimizing cost of ownership of technology investments for its customers. “The opening of the new development center is in response to the growth Hexaware is experiencing in the IT market and this will help us to further strengthen Hexaware’s presence and add value to more customers from this region,” said P R Chandrasekar, CEO & Vice Chairman, Hexaware Technologies Limited. “Hexaware’s rich human capital coupled with its expertise in these focus business segments promises to deliver innovative solutions that benefit both new and existing customers.” Having been operational for 10 years now, these delivery centers in Saltillo, Mexico provide software development, application maintenance and remote infrastructure management capabilities with a state-of-theart infrastructure to execute large projects and manage key clients. A case in point is the HP Software Lab which was the first of its kind to showcase the potential of an HP suite of software solutions catering to business needs in Performance Validation, Application Security, Quality Assurance, and Business Service Management space. The new addition to its global delivery centers addresses the needs of its U.S.-based customers from the same time-zone location and at the same time helps to make further inroads into the rapidly growing Latin American IT market. Besides the centers in Mexico, Hexaware also has a presence in Brazil and Global Delivery Centers in Mumbai, Chennai, Pune, Nagpur and Bengaluru in India and in the United States of America.
Hexaware Opens Global Delivery Center in Dallas
Hexaware Technologies Limited, announced the opening of its latest Global Delivery Center (GDC) at Frisco, near Dallas in the state of Texas, USA in late May 2013. It is a significant milestone in the growth journey of the Company. The new onshore delivery center is situated in a prime location and in close proximity to several key clients. The state of the art infrastructure enables the Company to undertake critical IT projects, thereby adding value to existing and new customers alike. The new Dallas Global Delivery Center will allow Hexaware to add 150 engineers to its team of global IT consultants, commencing with a first phase of 50 personnel, sourced from the rich local talent pool of recent graduates and experienced engineers. Hexaware will also commence recruitment from the engineering schools next year. The hiring of experienced professionals will continue on an on-going basis from the local markets. “After the first two onshore GDCs in the state of New Jersey, the firm has now established a center in the state of Texas. As we continue implementing our strategy, we will set up more GDCs in other cities establishing a wide network of centers in the US,” remarked Atul Nishar, Chairman, Hexaware Technologies Limited. “These initiatives enable us to serve our clients better, recruit best in class local talent, drive above-industry revenue growth consistently while maintaining desired profitability metrics.” Hexaware has set up this onshore delivery center with two anchor clients already in place. While the center will offer services across all its major service offerings, Hexaware has commenced with key clients in the focus business verticals of Banking and Financial Services domain. The Banking and Financial Services vertical is one of fastest growing verticals for Hexaware as it registered 28% annual growth in revenue during 2012. This business domain is expected to continue on its healthy revenue growth path & stay well ahead of the company growth rate in 2013 as well. “Dallas is recognized as one of the fastest growing hubs for the high tech industry, providing us with access to a great talent pool to add to our global human capital,” said P R Chandrasekar, CEO & Vice Chairman, Hexaware Technologies Limited. “With the new center in place, we would continue investing in implementing Learning & Development programs under the aegis of Hexavarsity, focus on institutionalizing the Quality processes here and ensure seamless delivery across our network of GDCs. These steps would invariably strengthen our ability to add value to our North America based customers by addressing their business needs better.” The Texas center joins the two New Jersey centers to service North America based customers. In addition, Hexaware has Global Delivery Centers located in Mumbai, Chennai, Pune, Nagpur and Bengaluru in India and three Nearshore Delivery Centers at Saltillo in Mexico.
Bringing mobility and Bag Data Business intelligence to parts and service support Service techs get mobility — Execs gain insight into aftermarket business operations.
In early May 2013, Enigma introduced InService® EPC Version 5.5, an electronic parts catalog with tablet compatibility and dashboard reporting and billed as the most advanced electronic parts catalog software on the market. Tablet compatibility expands the capabilities of service staff with an application expressly designed for mobility. It provides full functionality with touch screen navigation and the convenience of tablet. It is HTML5 and CSS3 compliant making it device and browser independent — service technicians can use whatever device they want, wherever online connection is available. It also features built-in streaming pdf, so users can view, search with highlight, and display parts and service information without an outside pdf viewer as well as drawings of all formats. Dashboard Reporting is a newly created executive management tool for Enigma InService EPC customers. It captures data trends of their service and parts business and visually represents it in an easyto-read chart format by highlighting pre-defined key performance indicators (KPIs). “The Dashboard is an extremely important management tool,” says Jonathan Yaron, CEO of Enigma. “For the first time it uncovers user buying habits of spare parts as well as trends in the service and support of complex equipment. It is a real game changer for OEMs looking to improve customer/dealer support and increase aftermarket parts revenue.” Dashboard Reporting brings Big Data business intelligence to our electronic parts catalog software. It gives management the tools to evaluate and optimize aftermarket service and parts processes — those recurring activities that drive the most profitable part of the business. It is a real-time, data-driven competitive advantage that helps OEM executives capture more of the aftermarket parts market.