18 Czerwiec 2011
Dzisiejszy Tabbloid OSOBISTE WIADOMOŚCI DLA mag4free@gmail.com
FREE TRADE MAGAZINES AND DOWNLOADS FROM MAG4FREE.TRADEPUB.COM
La Guia Esencial para AIX y IBM i(i5/OS) de Recuperacion de Desastres 17 CZERW 2011 07:50PO POŁUDNIU
Hasta hace poco, las soluciones de alta disponibilidad System i™ de IBM® estaban reservadas en su mayor parte para las grandes empresas. Ahora que esta alta disponibilidad es muchísimo más fácil de utilizar y menos costosa de poseer y gestionar, el panorama ha cambiado. Miles de pequeñas y medianas empresas pueden ahora permitirse el “lujo” de proteger sus datos externos en tiempo real, así como de recuperar datos de forma rápida y completa. Request Free! La presente guía le ayudará a garantizar la continuidad y la preservación de sus negocios orientándole a través de tres pasos fundamentales, desde la comprensión de los conceptos de recuperación de desastres y disponibilidad de la información hasta el cálculo de las consecuencias para el negocio del tiempo de inactividad.
FREE TRADE MAGAZINES AND DOWNLOADS FROM MAG4FREE.TRADEPUB.COM
Major Logistics Company Previene la Caida del Sistema IBM i(i5/OS) durante la Temporada de Huracanes
Request Free!
FREE TRADE MAGAZINES AND DOWNLOADS FROM MAG4FREE.TRADEPUB.COM
17 CZERW 2011 07:50PO POŁUDNIU
Cinco Razones Porque la Alta Disponibilidad en el Sistema i(i Series) debe ser considerado para Organizaciones Pequeas 17 CZERW 2011 07:50PO POŁUDNIU
TCY atiende a 4 importantes navieras, entre ellas la más grande del
1
Dzisiejszy Tabbloid OSOBISTE WIADOMOŚCI DLA mag4free@gmail.com
18 Czerwiec 2011
mundo. Cada línea naviera cuenta con un inventario de contenedores, un histórico de movimientos, las posiciones de los contenedores en la explanada y los días que permanecen en la Terminal. Toda esa información queda bajo resguardo y administración de TCY, quien para ello debe ofrecer una disponibilidad continua de 7x24, los 365 días del año y en tiempo real. Esto debido a que sus instalaciones se ubican en una zona de huracanes. Request Free!
FREE TRADE MAGAZINES AND DOWNLOADS FROM MAG4FREE.TRADEPUB.COM
Offshore
The migration to Windows 7 has prompted most organizations to reassess their approach to PC lockdown. With the advanced privilege management capabilities offered by Viewfinity, enterprises have an alternative to the “all or nothing” approach to least privileges because an “all or nothing” methodology prohibits organizations from meeting compliance, security and desktop operations goals. This white paper discusses how Viewfinity Privilege Management allows IT professionals to reach these objectives, without sacrificing user productivity or increasing support call volume.
17 CZERW 2011 06:20PO POŁUDNIU
Request Free!
FREE TRADE MAGAZINES AND DOWNLOADS FROM MAG4FREE.TRADEPUB.COM
What to Look for in a Call Center: A Free Guide on Making the Right Choice
Offshore provides a rich editorial blend of international news and technology for marine/offshore operations around the world. Topics covered include seismic services, exploration, drilling, production, processing, pipelining, operating problems and design solutions.
17 CZERW 2011 02:50PO POŁUDNIU
Request Free!
FREE TRADE MAGAZINES AND DOWNLOADS FROM MAG4FREE.TRADEPUB.COM
Windows 7 Desktop Lockdown with Privilege Management 17 CZERW 2011 05:20PO POŁUDNIU
The purpose of this guide is to answer your questions about call centers, what types of services they perform, which of the various types of call centers your business might need, and how to select the ideal call center for your business. InsideUp will address the various Call Center Types, How to Select Vendor, Offshore vs. Onshore and much more. Request Free!
2
Dzisiejszy Tabbloid OSOBISTE WIADOMOŚCI DLA mag4free@gmail.com
18 Czerwiec 2011
Traditionally, measuring customer support operations has been straightforward. Shorter hold times were better; higher abandonment FREE TRADE MAGAZINES AND DOWNLOADS FROM MAG4FREE.TRADEPUB.COM
rates were worse. But:
Onshore vs. Offshore: Choosing the Best Call Center Service for Your Business
• Adding knowledge management and self-service to case management adds to the complexity
17 CZERW 2011 02:50PO POŁUDNIU
• Best practices frameworks, such as KCS, require new metrics
• Multi-channel support efforts call for cross-product measurement
There’s no simple trick to using metrics to optimize today’s increasingly complex customer service and support operations. Learn how Consona, with their customers, developed five measurement principles for their customers that lead to success. Request Free!
FREE TRADE MAGAZINES AND DOWNLOADS FROM MAG4FREE.TRADEPUB.COM
Diesel Progress International Edition
The question for most businesses has become, not whether to outsource call center needs, but whether to use an onshore or offshore call center. There are advantages and disadvantages to each. This guide is designed to help you weigh the various factors involved in deciding between an onshore and offshore call center, and to help you find the right provider to fit your needs.
17 CZERW 2011 01:20PO POŁUDNIU
Request Free!
FREE TRADE MAGAZINES AND DOWNLOADS FROM MAG4FREE.TRADEPUB.COM
Customer Service and Support: Using Analytics to Build a Roadmap to Success
Diesel Progress International Edition, published six times a year, is distributed to more than 120 countries outside of North America. It covers the products, technology and industry news in the on-highway, off-highway, stationary and marine industries. Primary readers include design, specifying and purchasing engineers at the original equipment and component manufacturers.
17 CZERW 2011 02:20PO POŁUDNIU
Request Free!
3
Dzisiejszy Tabbloid OSOBISTE WIADOMOĹšCI DLA mag4free@gmail.com
FREE TRADE MAGAZINES AND DOWNLOADS FROM MAG4FREE.TRADEPUB.COM
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! 17 CZERW 2011 01:20PO POĹ UDNIU
A vendor with a knowledge base module for sale is telling you that they think knowledge is an extra, a side dish to the CRM main course. Nothing could be further from the truth. Knowledge management must be the core of any successful customer service and support deployment, not an add-on module. Knowledge is power, but only when it is deeply integrated into the customer experience, the agent experience and the enabling technology. This white paper explores the astonishing power of knowledge to support every customer service channel, speed problem resolution and drive a better customer experience for high-tech and telecom service and support operations. Request Free!
4
18 Czerwiec 2011