Assigning a CIC Profile to a User ID (1)
CIC Profile
Telesales Organization
CIC Profile for A CIC Profile
Sales Agent 1 Sarah Hodder Sales Agent 2
CIC Profile for Sales Agent
Peter Fellows Erin McCart Patricia Needham
1. Click on required organizational level 2. Choose Goto → Detail Object → Enhanced Object Description
SAP AG 2001
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The CIC Profile stores the Customizing and Screen layout for an agent. The Profile is connected to the agent as an HR infotype. An infotype allows you to describe and define different attributes or characteristics for objects.
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A CIC profile must be assigned either at the Organizational unit level (all agents within the organizational unit use the same CIC profile), or at Position level (agents assigned to the same position use the same CIC profile) or at Job level (agents assigned to the same job use the same CIC profile for each agent working in the Customer Interaction Center).
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To assign a CIC profile (Infotype 1260) for an agent or organization, proceed as follows: 1. Choose the organization level that you require (either Organizational unit or Position). 2. Choose Goto → Detail Object → Enhanced Object Description.
© SAP AG
CR400
4-15