REPAIRS & MAINTENANCE
During the period of tenancy there will be times when repairs and maintenance are required on the property. The property must be maintained to ensure that the property complies with building, health and safety laws. Some maintenance items that the owner is responsible for is cleaning of gutters and down pipes, maintaining fire breaks and any large tree pruning. General electrical and plumbing repairs must be attended to with in a reasonable time. There are several items that are regarded as “urgent repairs” and these must be attended to soon as reasonably possible. If they are not dealt with promptly the tenant is within his right to arrange repairs and recover costs from the owner if: 1. There is a likelihood of injury 2. Further damage could be caused to the property 3. Cause real inconvenience to the tenant Examples of urgent repairs are: • • • • •
Burst water pipe Sewerage blockage or broken sewerage fitting Broken lock or window Serious roof leak Gas leak
• • • • •
Electrical fault that may cause damage/ harm tenant Hot water not working Damage caused by flood, storm or fire Stove not working
Any damage caused by the tenant is the tenant’s responsibility to have repaired by a qualified tradesman, which MACRO Realty will oversee as part of their service to you. When a tenant contacts us regarding maintenance we will endeavour to contact you first before arranging for work to be carried out. However, in the case of emergencies if we are unable to make contact we will arrange for urgent repairs to be carried out. Should you wish to do your own maintenance this is perfectly acceptable. If repairs are of a nonurgent nature please note that you must give the tenants 72 hours notice or arrange a time with them if they wish for it to be done sooner.
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