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Environmental, Social and Governance (ESG) continued
Employee development and engagement
Employee development and engagement remained a top priority for the Group in 2022, and will continue to do so as part of our strategic pillars. We recognise our employees’ contributions to the Group by investing in their personal and professional development, and by ensuring their health, safety and wellbeing are our priority.
To support our ambitious people development programmes through 2023 and beyond, we have grown our in-house Learning & Development team, with regional development partners. This expands our in-house capabilities and reach to ensure that we take a global approach to employee development providing opportunities to all. The L&D team in turn work on objectives and initiatives aligned to health and safety, wellbeing and sustainability programmes.
Employee engagement
In 2022 we focused on shorter, targeted rounds on specific themes/topics, including goal setting, health and wellbeing, strategy, diversity and inclusion, and Group values; aligned to the timings of key initiatives.
Engagement overall has improved from 7.2 to 7.6 points across the Group since its introduction, with loyalty and satisfaction moving up 0.3 and 0.4 points respectively. Our employee engagement programme is a continual process, with feedback and results helping to shape our future strategies across the Group. Our results are an aggregated snapshot of employee sentiment for 2022 and allow us room for growth through 2023.
Highlights for 2022
73% are likely to recommend Lucy as a place to work
71% are inspired by the purpose and mission for Lucy
Achievements in 2022
Built a skills library mapped to roles to understand skills gaps and training needs
New graduate programme for India designed in preparation for the 2023 intake
25% Almost 25% of employees were either:
• trained through in-house and accredited training programmes, or
• assessed via talent reviews to better understand people capabilities
New onboarding programme designed for a 2023 launch
69% say that Lucy does a good job at communicating its goals and strategies
76% believe that the overall business goals are taking Lucy in the right direction
76% believe that people of all backgrounds are treated fairly
83% know what they’re expected to deliver
73% of employees have active development objectives
87% of employees have active performance objectives
25% The skills of over 400 employees were assessed against business needs
82% see how their work contributes to the positive outcome for our customers
72% say they get enough feedback to know they’re doing their job well
65% know they will be recognised for their great work
81% believe their co-workers are committed to doing quality work
72% are satisfied with the health and wellbeing benefits
75% say they are provided with information and support