Environmental, Social and Governance (ESG) continued

Employee development and engagement

Employee development and engagement remained a top priority for the Group in 2022, and will continue to do so as part of our strategic pillars. We recognise our employees’ contributions to the Group by investing in their personal and professional development, and by ensuring their health, safety and wellbeing are our priority.

To support our ambitious people development programmes through 2023 and beyond, we have grown our in-house Learning & Development team, with regional development partners. This expands our in-house capabilities and reach to ensure that we take a global approach to employee development providing opportunities to all. The L&D team in turn work on objectives and initiatives aligned to health and safety, wellbeing and sustainability programmes.

Employee engagement

In 2022 we focused on shorter, targeted rounds on specific themes/topics, including goal setting, health and wellbeing, strategy, diversity and inclusion, and Group values; aligned to the timings of key initiatives.

Engagement overall has improved from 7.2 to 7.6 points across the Group since its introduction, with loyalty and satisfaction moving up 0.3 and 0.4 points respectively. Our employee engagement programme is a continual process, with feedback and results helping to shape our future strategies across the Group. Our results are an aggregated snapshot of employee sentiment for 2022 and allow us room for growth through 2023.

Highlights for 2022

73% are likely to recommend Lucy as a place to work

71% are inspired by the purpose and mission for Lucy

Achievements in 2022

Built a skills library mapped to roles to understand skills gaps and training needs

New graduate programme for India designed in preparation for the 2023 intake

25% Almost 25% of employees were either:

• trained through in-house and accredited training programmes, or

• assessed via talent reviews to better understand people capabilities

New onboarding programme designed for a 2023 launch

69% say that Lucy does a good job at communicating its goals and strategies

76% believe that the overall business goals are taking Lucy in the right direction

76% believe that people of all backgrounds are treated fairly

83% know what they’re expected to deliver

73% of employees have active development objectives

87% of employees have active performance objectives

25% The skills of over 400 employees were assessed against business needs

82% see how their work contributes to the positive outcome for our customers

72% say they get enough feedback to know they’re doing their job well

65% know they will be recognised for their great work

81% believe their co-workers are committed to doing quality work

72% are satisfied with the health and wellbeing benefits

75% say they are provided with information and support