recreationmembership customerservices &

We brought the fun back into Customer Service in 2022 by fostering a warm, fun, comfortable, and welcoming environment for all. The newly renovated lobby of the Bodenhamer Center gave our CSR team the unique opportunity to have a “new beginning” and shifted into offering more than just customer service, but providing a ‘customer experience’ atmosphere. This also spilled over into the Cultural Center – Studio Fit operations and beyond. Member engagement and outreach was better than ever before through new programs like Rec Pursuit scavenger hunt, social media Member Spotlight, and fun theme days at the facilities. A new member handbook was also created to streamline policies and disseminate information to facility users. This momentum will continue to grow as we look ahead at 2023.

Customer Service

31,265 register transactions

215,000 center visits

7,777 open operational hours

Memberships

5771 active members

8,857 daily passes sold

31,265 customer service register transactions

215,000 visits at the Bodenhamer Center

7,777 Open Operational Hours

Aerobic Classes

44,695 participants attending

5,227 classes held