II. CUSTOMER RULES AND REGULATIONS CONTINUED
Property Owner Responsibilities PROPERTY ACCESS AND METERS The customer shall allow Loudoun Water employees access to their property during all reasonable hours for any purpose related to the supply of water and sewer services. In the event of emergency, access shall be granted at any time. Customers are responsible for ensuring access to meters and other necessary equipment at all times. Loudoun Water reserves the right to discontinue service if access to the meter or other necessary equipment is restricted. Loudoun Water also reserves the right to bill the customer for any costs associated with gaining access to necessary equipment such as, but not limited to, towing of vehicles or removal of landscaping.
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Meters furnished, installed and/or removed will remain the property of Loudoun Water. Meters will be tested for accuracy before installation. Loudoun Water may at any time remove any meter for routine testing, repair or replacement. The customer may request that Loudoun Water test the accuracy of a meter provided the meter has not been tested within one year from the request. A fee will be assessed for the meter testing. Meters will be maintained by Loudoun Water at its expense insofar as ordinary wear is concerned, but damage to any meter due to hot water, freezing, or other external causes arising out of, or caused by the customer’s facilities, operations, negligence or carelessness shall be paid for by the customer, except that Loudoun Water will be responsible for damage to meters due to freezing in outside vaults. The customer shall promptly notify Loudoun Water of any defect in or damage to the meter or its connection.
LO U D O U N WAT E R . O R G
No person shall turn the water on or off at any street valve, corporation stop, curb stop, or other street connection, or disconnect or remove any meter without the consent of Loudoun Water. Penalties provided by law for any such unauthorized action will be rigidly enforced. WAT E R S E R V I C E R E S P O N S I B I L I T Y Loudoun Water maintains all water mains and water service connections including the corporation stop, service pipe from the public water main to the meter, the meter box and the meter. The customer is responsible for the water service line on the customer’s side of the water service connection. The customer is responsible for the cost of all metered water lost as a result of an underground leak, but may be eligible for a bill adjustment if conditions described elsewhere in this Customer Handbook are met. S A N I TA RY S E W E R R E S P O N S I B I L I T Y Maintenance of the building sewer is the responsibility of the customer. Where the building sewer is located within the public right of way, Loudoun Water will have sole control and jurisdiction to correct defective conditions, materials and workmanship. Maintenance due to faulty materials or workmanship will be billed to the customer. Any repairs, maintenance, replacement, or relocation necessary on the customer’s building service pipe, building water piping, or fixtures in or upon the customer’s premises shall be performed by the customer at his expense and risk.
