Booking transport online the bookers guide
Supporting a quicker more accurate and more efficient process for booking ground transport
reedsmith.excel-executive.com
Setting up your new account 1
Setting up your account Go to http://reedsmith.excel-executive.com/CreateAccount.aspx and enter the following code ZAXWRIGLBR Once you have entered it the following fields will appear (see below), complete them to create set up your account as a ‘booker’.
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Logon Details Enter your Reed Smith login (e.g. Nkovacs) Create a password – for security try to user upper case, lower case and numbers (e.g. Mexico2011) If the password you selected already exists you will be prompted to replace it with another
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Your Details: Preferred Contact Method The Preferred Contact Method, is the phone number that you will be contacted on regarding your bookings, it is set by default to Reception at Reed Smith LLP When booking for a traveller you can select the most appropriate contact method for that particular journey
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Home Address Please enter your home address including a validating postcode. If you do not know the full address you can look it up via the Lookup button.
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Office Address Please note details for the Reed Smith LLP office address have already been entered and cannot be edited.
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Data Protection Once you have entered the all relevant details and confirmed that you agreed with the Data Protection statement press Create (Green Button) to set up your account
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Forgotten Password Should you forget your password you can obtain a temporary password , by clicking on the Forgotten Password link under the login in details box and following the instructions given.
New account setup screen
New account setup screen
Overview of the Car Booking Screen 1
Select Car Booking Desk from the Menu bar to reveal the names of those travellers that you are authorised to book for.
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Traveller Not Listed: If the name of the traveller your booking for does not appear in the Car Booking Desk database it means that they haven't set up their account yet. Simply select Traveller Not Listed Click Here, then completing the fields presented on the booking screen. After a booking has been made for a traveller who has not set up an account they will automatically receive an email reminding them to set up their account, After three bookings if the traveller has not set up their account, the system will not let you make any further bookings for them until they have set up an account.
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Predictive Text: If you start typing the name of the Traveller into the text box the system will go directly to that individual Alternatively you can scroll down, using the side scroll bar to select the name of the traveller
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Proceed to Booking: Once you have highlighted the name of the traveller you are booking for, press Proceed to Booking. This will take you to single screen Car Booking page (see below) and give you access to the booking profile specific to that traveller.
Car Booking Screen
Car Booking Screen
Making a Booking > Your Details section 1
Booking Page: The booking page consists of two main sections. Your Details and Journey Details. The ‘Your Details’ sections is shown below and its functionality is described below.
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Traveller and Booker name fields: Your name will appear by default in the Booker Name fields and the name of the traveller you have selected will appear in the Travellers Name field Making a booking for a Guest: If the traveller has requested that you book a journey on their account for a Guest you can overwrite the Travellers Name field with the name of the Guest
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Date and Time: Enter the Date/Time you require the journey for. By default the time and date is set at the time you created the booking. So any booking made without adjusting these setting will be booked for as soon as possible.
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Elite Code: Your Elite Code will appear automatically. This field will not be editable.
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Contact Number : Select the travellers preferred Contact Number via the drop down list. If the contact number requested is not shown or an incorrect number is shown, it means it that the details in the traveller’s personal profile may need to be updated. You can write the correct number into appropriate field and will be given the opportunity to automatically save the number to the travellers profile when you reach the booking confirmation screen
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SMS Confirmation: If the traveller requires an SMS confirmation when their vehicle arrives please select this option
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Vehicle Type: Select the preferred Vehicle Type for the journey The options shown in the dropdown list are: Passenger Car, Black Taxi, Executive Car, MPV and Luxury MPV.
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Wait and Return: If you require the car to Wait and Return, select that option, which is located below the Tariff dropbox
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Matter Number/ Cost Centre/tbc: Enter the appropriate Matter Number or Cost Centre reference for the journey This is a validating field, so if you enter an incorrect or expired reference it will be rejected. Please note if you have not been informed of the Matter Number or Cost Centre that relates to the journey you are taking please enter ‘tbc’. Once you are aware of the correct Matter Number or Cost Centre please email it to NKovacs@ReedSmith.com
Car Booking screen > Your Details section
Passenger Car Passat, Honda or Prius
Guide to available vehicle makes and capacity
Making a Booking > Journey Details section Once you have completed the ‘Your Details’ section you will need to compete the Journey Details section (See below) to complete the booking.
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Going from/Going to: Enter your Pick up and Set Down addresses via the quick book buttons The quick book buttons will drop in the travellers Office and Home addresses and for Airport, Railways and Favourites give you a list of addresses to select from. If you do not know the full address, you can located it via the Lookup button
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Add Stop: If you require additional stops on route select the Add Stop link (below the Going To section) To clear the Address select the Clear Address link (below the Postcode text box)
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As Directed: If you don’t know the destination address at the time of booking, you can book the journey As Directed This option is below the postcode box in the Going to address panel)
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Special Instructions: Add any Special Instructions you or the traveller may have for the driver and/or controller on the journey in the text box below the address details section
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Submit Booking If either of the addresses you have entered cannot be validated the system will not proceed with the booking. You will be prompted to correct the missing or incorrect information, you can do this manually or via the Look up button
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Confirmation Screen: After pressing Submit Booking, if the booking has been validated you will be taken to a Confirmation Screen
Car Booking screen > Journey Details section
Car Booking screen > Journey Details section
Making a Booking > Booking Confirmation Screen The Booking Confirmation screen (see below) will appear after you have selected the Submit Booking option 1
Book Now /Amend: You now have the opportunity to review your booking and then press either Book Now or Amend
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Amend: If you select Amend you will be returned to the booking screen to make your amendments. Once you have made your amendments you will need to select Submit Booking from the Car Booking screen and then Book Now on the Confirmation Booking Screen
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Book Now: If you select Book Now the booking will be transferred directly to our despatch system and you will be presented with a Docket Number for the booking and a confirmation email will be sent to you with the details of the booking.
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Car Booking > Booking Confirmation Screen
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Car Booking > Booking Confirmation Screen
My Profile You can manage your own profile within the booking system via the My Profile tab My Profile > Manage Details : To review and or edit your Profile details. 1
Edit Details: Here you can edit your user details and Home Address Once you have completed the changes press update details to save the changes to the database
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Changing your Password: 1. Enter your new password 2. Tick Confirm Change box 3. Press Update Details to save the new password
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Adding Notes to your Home and/or Office address: 1. Enter any the instruction into the Apply Notes To field and assign the note to an address 2. Select when the note should appear on the address , for example when the address is used as a Pick up, Set down or both
My Profile > Manage Favourites: To add frequently used address to your Favourites quick book button. 1
To add an address click Add Favourite Enter details as required. Using the Look up function to obtain/confirm the correct postcode if necessary
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Apply Notes To: You can attach any additional information in the Apply Notes To field to the address when you enter it You have the option of attaching the notes to the address when used as a pick up or set down or both
My Profile > Manage Details
My Profile > Manage Favourites
Tracking Select Tracking from the Menu Bar 1
By default you will see all jobs booked for the current day
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Tracking Options: By adjusting the Tracking settings you will be able to set a number of filters to change the information shown. By clicking on the headings of the job details display panel you can sort the information Please note you will only be able to see the bookings that you have made online for travellers. For example, if a traveller asked you to amend a booking that was made by another booker you would not be able to see it in tracking. Actions: By selecting the Actions Link to the right of the Job Details information, you can, depending on the status of your vehicle either, cancel or amend the booking. Or view a real time position of your car. Please note the system will not allow you to cancel a booking less than 2 hours before the booked time. If you wish to cancel a booking within the time frame please phone the call centre directly.
Tracking
Tracking