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ACCOLADE HEALTH ASSISTANT �����������������������
Your Very Own Personal Health Assistant!
Navigating the healthcare system can be tough. And sometimes just finding the right answer takes more time than any of us have in our busy lives.
We are continuing our partnership with Accolade to provide you and each family member enrolled in a Honickman medical plan with your very own Accolade Health Assistant®. He or she will soon be your single point of contact for any health question or health related issue. You and your entire family will come to know your assistant by name and may contact them during the day directly by phone, email or mobile app.
The Honickman Companies’ goal is to simplify your healthcare experience. That’s why we’re working with Accolade, your personal health assistant and advocate.
Questions like…
• Who can I call for help?
• What are the right questions to ask my doctor?
• What do I do next?
• Where do I go for the highest quality care that doesn’t cost a lot of money?
Health assistants are supported by a team of doctors, nurses, pharmacists and benefits specialists in the event your situation involves knowledge of a specific medical condition or course of treatment. The first time you connect with Accolade, you and your enrolled family members will be introduced to your Accolade Health Assistant.
Take charge of your health
To get started with Accolade, just call the phone number or visit the website below�
1-833-939-2331 member�accolade�com
Precertification: https://precert�accolade�com/honickman
You and your covered family members can connect with your Accolade Health Assistant for:
Your medical benefits, including what’s covered, what’s not and why Everyday general health questions, ID card requests, and inquiries about your eligibility Finding an in-network doctor or other healthcare provider that fits your needs in terms of their specialty, location, language needs, etc. Healthcare bills and claims…they will help you reconcile your Explanation of Benefits (EOBs) to the bills you receive from doctors, hospitals and other healthcare providers Treatment options and things you can do to improve your condition, avoid setbacks and complications Prescription drug questions Finding appointments for second opinions and “hard to access” experts in their field Where to go for the highest quality care at the lowest cost… how to avoid physicians and medical facilities that charge the highest prices for diagnostic tests, treatment and screenings Coordination of services available through government programs and community resources for things like transportation to and from doctor’s appointments, programs that offer more affordable prescription drug prices, etc.
What’s Next?
Look for communications from Accolade and the company throughout the year.
Health Plan Administration
Meritain, an Aetna company, is the administrator of your medical plan utilizing the Aetna Choice POS II network. Meritain has nearly 40 years of experience as a claims administrator and because Meritain is owned by Aetna. All
health plan members will continue to use the Aetna provider network for all in-network services.
So what will Meritain do?
• Pay all claims and handle all appeals
• Send ID cards to all plan participants
• Send you your Explanation of Benefit forms
• Meritain will also administer your vision benefit which is included in your medical benefit. Through Meritain, you will have access to the VSP network of providers and have access to VSP discounts.
ID Cards
ID Cards will include your medical, prescription drug and Accolade phone information. Accolade will be your first point of contact for any questions. The phone number is on the front and back.
Member
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Medical Plan
Honickman Companies, Pepsi Cola - Canada Dry - BDCI
Group #: Group#
Member: FIRST NAME LAST NAME Member ID: 123456789123
Division: XX1 Important Information
D D De e ed d du u uc c ct tti iib b bl lle e e a a an n nd d d O O OO O OP P PA A Am m mo o ou u un n nt tts s s ( ((S S Si iin n ng g gl lle e e/ //F F Fa a am m mi iil lly y y) )): :: Coverage:
Plan: Aetna Choice POS II
Office Visit/ Spec Hospital Urgent Care Emergency Room Pharmacy Plan RXBIN: 000000 RXPCN: RXGRP:
express-scripts.com Member: 555-555-5555 Pharmacy: 555-555-5555
Generic Preferred Non-Preferred Specialty
1004-MN 5365 P8113-P8113-PA1---1010 M(CP2)D()V() 20210921T5A Sh: 0 Bin 1 J017 Env [1] CSets 1 of 1
Activate your Accolade account today
• Visit member.accolade.com or download the Accolade mobile app on the App Store or Google Play.
• Enter basic information like your name, date of birth, and ZIP code to complete your registration.
• Log in to view your benefits and learn more about valuable resources available to you and your family.
• Start Messaging your Health Assistant or nurse with health and benefits questions, big or small!
Helpful tip: Your covered family members can create their own account to view benefits and directly message a Health Assistant or nurse.
