A Letter from the General Manager

Greetings Loyalty Team,

Another month has come and gone! 2018 is flying by! I’m happy to report that we have and continue to get great candidates to fill in the needed positions! Very soon, we will have locations with extended hours that will help cater to our guests while allowing the convenience for others. As we expand our hours, this is a fantastic example how we are meeting our Store Values of Loyalty, Dedication and Creativity.

In the past month, we have been receiving many positive testimonials. It is no secret that we are offering great levels of service to our guests. We are getting many positive google reviews at each location which we’re very proud of. As we continue to capture these online testimonials, let’s maximize these positive interactions and opportunities. Florin continues to excel in this department and their success is largely because they’re merely asking the customer for a review. The team work and engaged personnel at the Florin location is phenomenal! Keep it up Team!!

I would like to send a special thanks to Zabiyah. For those that know Zabiyah, she has been a very loyal member not only to the company, but the industry. Zabiyah has accepted the promotion to the Senior SLA position at the Florin location and now joins the leadership team. In the last 2 months, she has taken it upon herself to extend a creative level of customer service by reaching out to our new customers for all our locations. Zabiyah has contacted new customers at all the locations to see how their experiences were. We have received a bunch of positive feedback and are happy to report that the guests overwhelmingly loved the follow up. We are proud and excited that Zabiyah has joined the leadership team at the Florin location. She is an excellent steward of Loyalty, Dedication and Creativity!

Lastly, I would like to Congratulate all of those who have accepted the promotion to leadership positions. Below are those who have accepted the new roles within the company.

Mark Xiong- Store Manager – Florin Location

Huber Velasquez- Assistant Store Manager – Florin Location

Zabiyah Iqbal-Senior SLA -Florin Location

Felix Cital-Senior SLA- West Sac Location

Brittany Walker-Assistant Manager- Roseville Location

Ryan Hall – Assistant Manager- Roseville Location

Jose Velasquez – Assistant Manager -Broadway Location

Jason Wagner – Senior Sla -Broadway Location

We look forward to your success!!

Wayne Silliman General Manager

"If you really want to do something, you'll find a way. If you don't, you'll find an excuse." Jim Rohn