A Few Words from the President

Another month in the books, Thank You again for all the hard work and dedication to Loyalty Pawn. We had a great month and made some tremendous strides. The 401k plan is initiated and will be funded by the end of the first week in April. While this is a different retirement plan the what Capital City Loan & Jewelry had. This provides a larger benefit to each of you and I am grateful for all your hard work and efforts to be able to offer this benefit. You will see the benefits this month. If you are not currently eligible for the benefit when your time comes we will get you on the plan ASAP.

Even in the tax return month of March, when we see a massive drop in our loan balance, we saw relatively low loan drop 1%, that’s terrific! We can now focus our energy on loan bumps, layaway bumps and providing exceptional customer service and break new records in loan balance, layaway balance, redemption rates, and on and on. Go team! Wayne, Javier and myself will be traveling to South Carolina with a focus group from industry leaders throughout the nation and will be bringing back information that will help improve our procedures. We will be visiting Dicks Pawn in Myrtle Beach, they have a huge focus on retailing and sales. Check out their website ww.dickpawn.com and on Facebook at Dick’s Pawn Superstore. They have a tremendous team and are really looking to bring back many of their best practices to implement in the always evolving Loyalty Pawn.

Many of our team leaders will be working on completing the Applied Jewelry Professional online GIA course and once they have completed I will be getting their input and decide if it will bring value to each of our team members to complete this course and possibly see if Loyalty Pawn can assist many of you to become your own GG (graduate gemologist). Which I believe will bring tremendous value to each of you, to Loyalty Pawn and to all our clients. When we have the knowledge, we will have the power.

To wrap up my comments for this month’s Three Balls Chronicle, we are moving forward with our Roseville remodel and should have our Loyalty Luxe department opening sometime in May. Bid for painting the exterior and new store front signage are being approved as I write this letter. We will be working on the inside remodels starting with Broadway hopefully by the end of April. Exciting changes are coming to our entire Loyalty Pawn team and locations, Thank You again for patience, dedication and hard work.

Stan Lukowicz President and Owner

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