Letter from the President

First let me start off by Thanking all of you for the birthday wishes, I am clearly getting older as my eyesight is going and my hangovers last longer but I feel truly blessed with my friends, my family and all of the team members I get to work with, Thank You!

I think, wait I know we had a pretty great October, while we did not hit our instore sales goals (except Florin, WAY TO GO TEAM FLORIN), we did hit the overall company revenue budget. Congratulations Team Loyalty, we had our second highest Pawn Service Charges (PSC) month ever and our largest Scrap/ Corporate sales month ever. I have been receiving great feedback from our jewelry training seminars and want to thank all of you that attended. Mr. Weiss is a leader in the jewelry field and especially when it comes to the pawn industry. The information we all learned from the seminars I believe will make us a stronger and obviously more informed team. We look forward to continuing our training programs with an upcoming watch seminar as well as the NorCal CAPA conference.

Fourth quarter (Q4), we are in November already, unbelievable! I have set revenue budgets for each location and have gone over these sales goals with each store manager. These are realistic expectations based on historical data and trends that Loyalty Pawn has achieved. We have all invested into our success and I believe we will all want to see us hit our targets. Loyalty Pawn has invested into our store’s appearance, into our inventory hard goods, jewelry and luxury goods, into our teams not only more team members but also into the knowledge and training and most importantly we have all invested into the Culture that Loyalty Pawn now has and will continue to grow. I know we have the tools to hit our numbers; we can do this together! Q4 is especially important to retail and the pawn industry is no exception and that is why we have been making these sales goals so important. At the same time we need to make sure we service all our clients pawn, buys and redeems, because we strive “to provide the highest standard of quality, commitment and value to every customer in our Loyalty Pawn Family”.

I am excited to have been visiting with each store and changing my normal “pop-in” visit to more “engaged” visits and have conversations with as many team members as I can. If I happen to be coming in on days that one of you is not scheduled please reach out and I will make certain to move my schedule around to make sure we get a few moments together for a brief discussion as I am trying to share my knowledge of the business with you but at the same time want to learn from each of you and get your opinion on what we can or should change and hopefully improve on.

Gratefully,

Stan Lukowicz, III