Letter from the President

Congratulations every location hit their sales projections in May and El Camino and Florin hit the $100k club again. Well done to the entire Loyalty Pawn Family! We still need to work the instore sales as our Pawn Service Charges are taking a significant hit. The good news is that every store also had a great increase in their loan balances. I believe that will be the trend moving forward and hopefully we can get back to the pre COVID loan balances and strong sales months. I have also noticed the reminder letters and the physical mailers are continuing to drop which save a significant amount of time and resources of the West Sacramento Team. A huge Thank You to team West Sacramento as they have done a tremendous job in maintaining the notices for a long time now. Each store still needs to continue check your dot lists and make sure that every client has opted in for text as well as those texts are checked for each item in loan. We are doing very good but still a little more work to go.

Finally, training is back CAPA had it hopefully last Virtual conference at the beginning of May, I hope that many of you were able to join and get some takeaways. CAPA also has contracted with Yigal and will be putting on monthly webinars, keep an eye out for emails from CAPA which will highlight the topic each month. I went to Kentucky for an in-person conference (Yay!!). Coming up is the Jerry Whitehead Focus Group, the National Pawnbrokers Expo and the CAPA Conference all in person. Exciting to the Pawn World getting back to normal.

Have a great June! Happy Father's Day to all the dads in the Loyalty Pawn Family!

Gratefully,

Stan Lukowicz