Shop Talk Manager Updates

El Camino

Team Loyalty,

Special thanks to Wayne and Stan for letting me be part of the Pawn focus group trip. It’s always interesting seeing how other Pawn Shops operate. From inventory to P&L and seeing what they need help in. We are all in the same predicament as far as understaffed, but we are doing our best to reach out to new candidates. As far as shop talk a special thanks to Javier as well for leading team ELCO and pushing them to bring in 73k being number 1 again. As I come back from father bonding time I get awful new, Tito is leaving us to graduate at Broadway. I can’t thank Ricardo enough for his time here and a big help we are all wishing him the best! As we get close to wrapping up the second quarter we are going to push sales and set up layaways for the up coming holidays. We are a little behind from hitting that million mark so were are pushing it. Also big congrats to Juanita hitting a career high at 7.5k she’s motivated and loves hitting her incentive. Hope everyone does well with our new promotion and 4th of July sale. Also everyone have a safe and fun 4th . "This nation will remain the land of the free only so long as it is the home of the brave." ELMER DAVIS

Tony Mora

Florin Mall

Hello Loyalty Pawn Family,

I hope everyone is doing well. Wow I can’t believe half of 2021 is over. Time sure does fly. First, I wanted to say great job to Team Elco for taking first place in sales again, and awesome job Broadway for keeping the lead for almost the whole month. Unfortunately, Team Florin placed fourth in sales. That hasn’t stopped us from shooting for first place this month. Team Florin is still on track for $1.1 million in sales for the year with an average of a little over $94k in sales per month. For the year Team Florin is sitting at $564k in sales. I am super excited that everything is going back to what we use to call normal. The great news is that we are seeing a great number of loans coming in June. Even though we didn’t take first place in sales Team florin did grow over $100k in loan balance for the month of June and we have a goal to hit $1.5 by the end of the month. With the new child tax credit rolling, we hope to capitalize on sales and rolling over loans. Well, the Fourth of July is here and I hope everyone will enjoy it and have a great time with your families. Stay safe. Let’s go 3rd quarter.

Mark Xiong

Roseville

Hello Team Loyalty,

I hope everyone is having a great Summer and is keeping cool as the world gets back to normal. The Roseville team is very excited to see loans coming back and the number of new customer counts growing. We are not quite back to precovid levels but I feel the tide is changing and we are starting to see it. So, if you know any friends or family members looking for a job make sure they go online to WWW.LOYALTYPAWN.COM and fill out an application. We are going to need to be creative on how we find new ways to get new team members to join the Loyalty Family. We need to become New Employee Hunters, let's go out into the field and find the epic employees we are looking for and not wait for them to find us! Fun Fact: During the first 20 years, Independence Day was not celebrated on July 4, the date was officially declared a holiday only in 1870, almost a hundred years after the Declaration was written and signed.

Justin Martinez

Broadway

Hello Everyone,

Broadway fans! I'm just going to say it, it's been hotter than the devil's kitchen lately!

With that being said we all know that heat waves AKA summer brings out the best in people. If you can't tell, that was sarcasm. Somethings to remember when that oh so lovely and not annoyed customer walks in:

1) as the employee I should wear gloves-sweaty boob money is a real thing.

2) everyone will want to tell you it's hot, like you were not already sweating yourself.

3) not everyone understands the concept of deodorant. (I have never been more thankful for my mask than I am during this heat wave)

4) emotions are higher, people get a little weird... Stay clam... Remind them there is AC in the building and that everything will be ok.

5) finally this too shall pass and our friend winter will be back. But on a serious note, we appreciate every customer that walks in, the weird, the strange, the smelly, the sweaty, and the out of this world bizarre. The heat will do many things to people... Broadway is always up for a challenge!

John Mark

West Sacramento

Hello Team,

Wow, this year is going fast, I cannot believe we are in the third quarter already?!?! Here at West Sac, we are not letting time take advantage of us. We are getting ahead by planning our next project. This month we were able to add a section to our shelves and just waiting for lumber to go down in price to add the floor to them. Can you believe how expensive lumber has gotten? We should have invested in lumber instead of Bitcoin....lol. The other project is done as well, we have a new break room and we even got a $5 coach from Goodwill what a bargain. The next project is to clean out and organize our "broken room" and our guitar cases area as well. Golden one arena is open now, please request your tickets as soon as possible and check the guidelines for COVID-19. One of our goals is to break the magic 500k in loan balance as well as to break the 100k layaway balance. As for now, we continue to wear a facemask and sanitize as frequently as possible. Please stay safe and healthy. We look forward to new challenges and overcoming old ones.

Jose Velazquez