Agency Scorecard

Property Leasing

Do they have a full time leasing consultant?

Do they show the house up to 6 days a week?

Do they have marketing package options?

Do they complete thorough tenant checks and give you the choice in tenants?

Do they have a database of prospective tenants?

Customer Experience

Do they provide references/testimonials from satisfied clients?

Will they allow me to provide honest feedback from my experiences?

Do they have experienced staff to look after my investment?

Are there support staff to cover when my Investment Manager goes on holidays?

Will the Investment Manager communicate with me my preferred way?

Can they arrange for my finances to be reviewed with an experienced mortgage broker?

Do they have an owner and tenant online portal?

Property Management

Do they ensure maintenance is attended too timely and cost effectively? Will I be called/emailed whenever maintenance is reported? Are tradespeople recommended, insured and trustworthy to complete the work to a high standard?

Do they keep up to date with legislation and benchmark cases?

Do they send me rent statements and deposit funds directly into my account electronically?

Do they inspect the property within 8-10 weeks of the tenants moving in?

Do they provide detailed routine property visit reports with photos?

Do they provide a sample entry condition report so I know how well my property is detailed?

Do they have a minimum standard that my property needs to meet before they will allow tenants to move in?

Can they make things easier for my tenants with connections help?

Next steps

At our upcoming meeting, we’ll clarify your needs and goals, and work with you to create a bespoke strategy to achieve them. We’ll define the right price point for your property and the ideal time frame to present it to potential tenants, as well as answer any questions you may have. Success comes down to timing, presentation and having an experienced property manager by your side you can trust.

We’ll talk about:

• Current market trends

• The appropriate strategy to maximise your return

• Marketing options and associated costs

• A campaign start date

• Necessary compliance documents

• Our systems and technology

We’re excited at the prospect of joining you on your journey in real estate, and making it an enjoyable one.