14 Your services, your choice Which services do you think are the most important? What is the best way to tell us how to improve our services, and what level of service you feel we should provide? Let us know and you could win a prize! The Tenant Services Authority has asked all landlords to agree with our residents how we will deliver services to meet their new standards. These standards set out the level of services you can expect from us, but also how services will be provided and tailored locally and which standards we need to develop, also known as ‘local offers’. We want to hear your views on three areas, so here are some questions to get you thinking: 1. Tenant involvement and empowerment • How should we involve you in our services? • How should we respond when you make a complaint? • How do you want us to respond when you contact us?
These are just our suggestions - it is up to you to tell us what you want, within what is affordable. We will also be consulting on local offers with tenants and residents associations, area housing forums, tenant council and home owner council. Together, we will also decide how we set local offers – this could be by estate, community council area, service area, type of housing, or particular communities within our housing such as young people. We’d love to hear what your views are.
An example could be increasing the number of residents involved in improving services. 2. Your home
Prize draw
• How would you like us to respond when you report a repair? • What should be the standards of your home? An example could be the speed of response in carrying out repairs. 3. Neighbourhood and community For instance, the satisfaction with action taken against those causing antisocial behaviour. • How do you want us to manage your community? • How do you want us to deal with your reports of antisocial behaviour? An example could be the satisfaction with how we tackle antisocial behaviour.
We know that sometimes it’s difficult to find the time to get involved, but it’s your service and we would like you to tell us what’s most important to you. Tell us how we should consult with you on local offers. Would texting be the best way, or open days on estates? Vouchers of £30, £20 and £10 will go to the three best suggestions. To enter please cut out the section below and return it to: the resident involvement team, environment and housing department, Southwark Council, PO Box 64529, London SE1P 5LX, telephone 020 7525 3326 or email resident.involvement@southwark.gov.uk. If you want to find out more about opportunities for getting involved, please contact us in the same way.
My suggestion for the best way to consult tenants and residents on local offers is:
My suggestions on what the local offer/s should be are:
Name: Telephone number:
Address: