well connected Magazine Issue 43 Summer 2014 by Liverpool Chamber of Commerce

(Print) ISSN 2054-975X (Online) ISSN 2051-9540

well connected #wellconnected

SUMMER 2014 / ISSUE 43

TH E O FFI C IA L M AGA ZI N E O F LIV ER P O O L & S EF TO N C H A M B ER S O F CO M M ERC E

ARE YOU READY FOR IFB? Preparing for the Power of the Chamber Global Network at the International Festival for Business

PLUS Liverpool & Sefton Chambers of Commerce

INTERVIEW WITH DSG CHARTERED ACCOUNTANTS, LCT AWARDS, NEWS, EVENTS AND MORE

Summer 2014

FIRST WORDS

WELCOME TO well connected SUMMER 2014 H

ello again, welcome to the Summer issue of well connected magazine. Liverpool is absolutely buzzing with preparations for the International Festival for Business (IFB). We held our most recent Secret Breakfast meeting for members in the IFB Hub at 1 Mann Island and everything is coming together with the best possible facilities there for those who have signed up as business club members. There are over 200 confirmed attendees at the Chamber’s ‘Power of the Chamber Global Network’ event in July with representatives signed up from over 25 different countries! We will report back on our successes in the next edition. I am also delighted to report the recent success by Liverpool Chamber Training (LCT) in achieving an overall grade of Level 2 ‘Good’ in its recent Ofsted inspection. LCT was deemed to be ‘Good’ in such areas as the number of Apprenticeships achieved; the quality of teaching; and leadership and management and I am so proud of Mary Smyth, Operations Manager and her team for this achievement, especially considering the increased monitoring standards that Ofsted has introduced in the new framework. The achievement of this grade also means that we are able to deliver a better outcome for our apprentices and encourage more employers to sign up with us so that we can create more jobs for young people throughout Liverpool. (Read more on pages 6-7) Finally, I would like to say congratulations to our Spark Up businesses. They attended a breakfast event and presented to VIPs and business professionals from across the City. Their 60 second pitches were judged by a panel with two winners receiving substantial cash prizes. Mayor Joe Anderson was so impressed, he also awarded each business that pitched, £500 – so there were no losers! (See the article on page 19) We are continuing to work with our Bright Sparks, whilst liaising with organisations in the city to create new business and encourage entrepreneurship. We will keep you updated on their progress. Jenny Stewart Chief Executive

LCT was deemed to be ‘Good’ in such areas as the number of Apprenticeships achieved; the quality of teaching; and leadership and management and I am so proud of Mary Smyth, Operations Manager and her team for this achievement.”

well connected

SUMMER 2014 ISSUE 43

INSIDE 6

NEWS All the recent member news, including success stories for Liverpool Chamber Training!

COVER STORY

THE BIG INTERVIEW

IFB is almost upon us. Are you ready?

We speak to Iain Murphy, the new Corporate Business Partner at DSG Chartered Accountants.

FEATURES A recap of our 2014 Aintree experience, and the latest information on Spark Up.

20 26

EVENTS Do you want to know a secret?

RETAIL We switch the focus to long-time retailer Looks Luggage.

SERVICES

INTERNATIONAL

TRAINING

Updates on the benefits of numerous Chamber services.

Learn of the “rocky” road to success for Tithebarn Ltd.

Check out our newest Apprentice Profiles!

NEW MEMBERS The newest members to join Liverpool & Sefton Chambers of Commerce.

Liverpool & Sefton Chambers of Commerce

Editorial Tel: 0151 227 1234 editorial@liverpoolchamber.org.uk @LpoolChamber The views expressed in this magazine are not necessarily those of the Chamber. This publication (or any part thereof) may not be reproduced, transmitted or stored in print or electronic format (including, but not limited to, any online service, any database or any part of the internet), or in any other format in any media whatsoever, without the prior written permission of the publisher. Although every effort is made to ensure the accuracy of information contained in the magazine, neither the Chamber nor the publisher can accept responsibility for any omissions or inaccuracies it contains. well connected magazine is published on behalf of Liverpool and Sefton Chambers of Commerce by

20 Excel Publishing Company Limited 6th Floor, Manchester One, 53 Portland Street, Manchester M1 3LD Tel: 0161 236 2782 www.excelpublishing.co.uk Advertising Sales Nick Ackroyd: 0161 661 4182 nick.ackroyd@excelpublishing.co.uk Printed by Buxton Press

NEWS

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LCT Apprentices honoured at Graduation Ceremony

The Apprenticeship Graduation was a huge success.

iverpool Chamber Training (LCT) students embarking on new careers were honoured at the

Richard Else, operations manager at Jaguar Land Rover and chair of the education and skills board, was one of the guest speakers at the event.

UK’s biggest Apprenticeship Graduation ceremony, organised by the Liverpool City Region Apprenticeship Hub. In total, 400 Merseyside Apprentices graduated at the Anglican Cathedral in the inaugural event held on Tuesday 29 April. A total of eleven LCT Apprentices celebrated Level 3 and Level 4 Apprenticeship qualifications. Katie Jones, recently promoted to Recruitment Team Leader at LCT, commented: “I thought it was a great event, and hope it becomes bigger each year. We think that a big celebration like this at the end of an Apprenticeship acknowledges trainees’ hard

work and will encourage more young people to undertake training, which is definitely a good thing. I always wanted to go into management, and my Level 3 Apprenticeship has enabled me to gain fulltime employment in a role where I can help others fulfil their potential.” Ashley Terron was on hand as a guest speaker. He works as assistant site manager at Redrow Homes’ New Heys development in Allerton, having previously completed an Apprenticeship in bricklaying, and last year he won a gold medal in this category at the Skills Olympics. Ashley said: “It’s fantastic that Apprentices have been properly recognised

and been able to formally celebrate achieving their qualification with family and friends. As a former bricklaying Apprentice, I wish I could have experienced an Apprenticeship Graduation

Ashley Terron, the second guest speaker at the ceremony.

LCT hails Apprentice achievements at 2014 Apprenticeship Awards

The team at Liverpool Chamber Training.

iverpool Chamber Training honoured the achievements of Apprentices and employers at its recent Apprenticeship Awards. The 2014 Awards, held during Apprenticeship Week at the Richmond Hotel, saw the LCT team recognise those who have made great strides via the Chamber’s Apprenticeship programme, as well as the organisations which

have allowed these and other Apprentices to flourish. There were seven awards presented by the LCT team on the night, beginning with the Apprentice Of The Year category which covered three different age groups. Katie Van Der Woude of MGMA Studio picked up the 16-18 award; Hayleigh John of Peter Edwards Law received the 19-23

Summer 2014

NEWS

LCT achieve level 2 grade in Ofsted inspection L

iverpool Chamber Training (LCT) is celebrating after achieving an overall grade of Level 2 “Good” in its recent Ofsted inspection. LCT was deemed to be “Good” in such areas as the number of Apprenticeships achieved; the quality of teaching; and leadership and management. Jenny Stewart, Chief Executive of Liverpool Chamber, said: “There has been an increased focus on quality in everything we do, whether that be in the placements we find for these young people, the standard of teaching and learning, or the systems in place to effectively monitor progress and continually raise and exceed both learners’ and employers’ expectations.” Mary Smyth, Operations Manager at LCT, commented: “We have a highly talented and dedicated staff team, a highly effective board, superb employers and young, dynamic Apprentices who are helping the local economy to thrive. Our young people are the lifeblood of the city, and I am very proud of their achievements.” Of particular note to inspectors was the in-house Chamber Apprenticeship training model which demonstrates good practice to local employers. Ofsted were so impressed they have recommended that the model developed by the Chamber be showcased throughout the UK as best practice. Mary added: “I am very pleased

when I completed my qualification two years ago.” Mary Smyth, Operations Manager at LCT, added: “The ceremonies showcased the variety and value of

award; and Sheila Hayes of Liverpool Hope University won the 24+ award. Chantelle Owens of Hampson Hughes Solicitors was named Apprentice Of The Year for Excellence In Achievement, whilst Adam Wain of Crest Reprographics received the award for Apprentice Of The Year for Outstanding Contribution To The Community. Hampson Hughes Law were named Employer Of The Year, and Gemma Parkinson of BridgeStreet Liverpool ONE received the award for Honorary Apprentice Of The Year.

The LCT team celebrate their Ofsted grade.

that the hard work and commitment of our staff and learners has been formally recognised by Ofsted, and I look forward to building upon the results we achieved.”

Apprenticeships within the Liverpool City Region and demonstrated the hard work and dedication of these young people. I am very proud of each and every one of them.”

Speaking at the end of the ceremony, Mary Smyth, Operations Manager for LCT, commented: “Thank you to everyone who attended our awards this evening, and indeed to all our companies who support the young people of our communities. Last but not least, I want to thank all team members in Liverpool Chamber Training who help make this happen. Together, we really are making a difference to the lives of young people across the city, and I thank you for doing such a wonderful job.”

SPONSORS

Tickets for Power of the Chamber Global Network Tickets for the two-day conference are priced at £75 + VAT. SMEs based in Merseyside are eligible for 50% off the full price ticket. Tickets for the gala dinner are priced at £120 + VAT. Contact Richard Daly by calling 07834 745664 or by emailing richard.daly@liverpoolchamber.org.uk.

COVER STORY

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For more information, contact Julie Sankey, International Trade Executive at the Chamber, by calling 0151 227 1234 ext. 2234 or by emailing julie.sankey@liverpoolchamber.org.uk. You can also contact Simona Grusaite, New Export Advisor at the Chamber, by calling 0151 227 1234 ext. 2224 or by emailing simona.grusaite@liverpoolchamber.org.uk. For details of the latest IFB events and to register for the Business Club, visit www.ifb2014.com.

GET TO THE HEART OF IFB AT THE HUB The Hub is the nerve centre of IFB and will welcome visitors from around the world.

The IFB Hub, a one-stop spot for all information relating to the International Festival for Business for its duration.

ocated at the heart of Liverpool’s historic waterfront at No. 1 Mann Island, the Chamber is urging its members to get involved, sign up to the Business Club and make the most of The

Hub’s facilities. The Chamber is partnering with Export Britain throughout IFB to promote the services and support that both parties provide to businesses who are looking to enter new markets and grow their exports. The Chamber’s own export centre is based at The Hub for the duration of IFB. John Longworth, DirectorGeneral of the British Chambers of Commerce (BCC), said: “The British Chambers of Commerce

represent 52 Accredited Chambers throughout the UK, which are best placed to

advise businesses in all areas of international trade and exporting.”

Free facilities at The Hub • • • •

Wi-Fi Use of the IFB Business Club members’ lounge Meeting spaces Programme of free trade, investment, market and sector events • Accredited media centre • Access to a comprehensive range of business support & advice

Summer 2014

FEATURES

Contact: Yvonne Burns, Arcade Manager, Wayfarers Shopping Arcade, Lord Street, Southport PR8 1NT. Telephone: 01704 539077. Email: yvonne@wayfarersarcade.co.uk

BUSINESS OPPORTUNITIES IN HISTORIC ARCADE

ayfarers Shopping Arcade, a member of Sefton Chamber, has been at the heart of Southport since 1898 and has undergone much sympathetic restoration in recent years. The Grade II listed arcade was originally opened as the Leyland Arcade by John Humphrey Plummer, a Victorian entrepreneur. There were 32 shops on the ground floor, 24 rooms on the first floor, and a bandstand, grand piano and chairs to hire for the day. Located on the town’s main shopping street, the arcade was quite a visitor attraction at the time. When Mr Plummer died he left the arcade to Cambridge University who took over the running of it in 1935. Local businessman, Vyvian Pedlar moved his shop, Wayfarers Arts, from Lord Street into the Leyland Arcade in 1935 and the Pedlar

family have been there ever since, eventually taking over ownership of the arcade. Vyvian’s granddaughter, Nicola Lynch took over from her mother as managing director of Wayfarers Shopping Arcade in 2004. Nicola, who has guided the arcade through the most recent renovations and is incredibly proud of how it now looks, says: “Wayfarers

is one of the town’s most recognisable landmarks and we have continued to invest in this iconic building over recent years to make it more welcoming and appealing to our visitors. It is definitely one of Southport’s main shopping destinations.” Wayfarers is still at the heart of Southport shopping and continues to offer contemporary style in traditional surroundings and

is a leisure destination worth visiting. The family owned business is renowned for supporting their tenants. When other shopping arcades are struggling with many empty units, Wayfarers continues to buck the trend. Nicola continued, “We are always keen to talk to sole traders of unique retail businesses who would see the value of starting a business or moving an existing retail business into the celebrated Wayfarers community in Southport”. To drive footfall, regular promotions, events and exhibitions take place within the arcade. These events range from photographic and art exhibitions to musical events and fashion shows. The Poet Laureate, Carol Ann Duffy is to make a welcome return on the evening of 24 June when she will read her poems and sign her books. Wayfarers has always been at the centre of Southport events and supports local activities around the town like the annual Jazz, Comedy and Food festivals. Wayfarers currently offer opportunities to trade in this prestigious centre with the added benefit of supportive management, security and maintenance staff on site. Nicola concluded “There is a special community spirit here in the arcade which appeals principally to sole traders and particularly if they also trade on line. We charge realistic rents with no hidden extras or long term contracts. I am always happy to have a conversation with people who are growing their business or seriously considering opening a new retail business in Southport. It goes without saying our conversation would be totally confidential.”

NEWS

Quantum of Value dare you to improve

uantum of Value, a boutique management consultancy specialising in business agility, have demonstrated their continuous growth by moving to the historic Port of Liverpool building and hiring a further three local employees. In addition, the company are working closely with Liverpool & Sefton Chambers of Commerce to attend and host events during the International Festival for Business. They will be holding two interactive seminars which will focus on how to achieve true business agility. Quantum of Value has a proven track record across a range of industry sectors including highperformance computing, investment enterprises, marine technology, drone research specialists, professional services, professional services, public sector, utility and nuclear bodies and a major global retailer. Guarding client information means that they do not reveal names or any other sensitive details; however, they can disclose that current engagements include designing performance metrics for business optimisation at a high performance computing giant and mentoring senior executives of a high-street superstore for a new product launch. If you dare to improve contact Quantum of Value by emailing contact_us@ quantumofvalue.com or call 0151 236 4143.

well connected

Robinson & Neal join Brewers T

wo historic family businesses have come together with Robinson & Neal becoming part of the Brewers group. Robinson & Neal was founded as a decorators’ merchant in Dale Street, Liverpool in 1899 by Joseph Neal, grandfather of the most recent Managing Director, Richard Neal. Brewers was founded five years later in Eastbourne and is today run by the fourth generation of the family with almost 150 branches across the UK. The ‘Robinson’ in Robinson & Neal comes from a commitment that Mr Joseph Neal made when he started the business and borrowed a sum of money from Mr Robinson – a Nottingham businessman who also ran a decorators’ merchant! Joseph Neal’s two sons Daryl and Jack joined the business in the 1930s and ran the business through the difficult times of the Liverpool bombings during WWII. In 1960, Jack’s son John joined the company, followed by Daryl’s son Richard in 1980. During this period, the business flourished resulting in the opening of shops in Chester, Birkenhead and Bangor. In more recent years, Richard’s wife Julia came into the business to expand and develop the retail side. Robinson & Neal was the first distributor of Farrow & Ball paint in the North of England and a winner of the HDRA Retailer of the Year award in 2010. Richard Neal, former Managing Director of Robinson & Neal who now joins Brewers in a development role, commented: “We are excited about the future within the Brewers structure, a company that so clearly holds the same values that we have towards its customers and

Robinson & Neal have changed a lot over the years, and this latest move ensures another new chapter in their history.

staff. We look forward to the opportunities that lie ahead with the investment and stability the Brewers group brings.” Mark Brewer, Chairman of Brewers, added: “225 years of history coming together feels very significant. My father worked closely with Richard’s father and uncle on the Wallpaper Distribution Distributors Association Board, and we can be pretty sure our grandfathers met too. We have exciting plans for this new trading area and with Richard and Julia

staying on, we look forward to growing in strength together.” The existing experienced and knowledgeable staff and branch managers have all joined Brewers. The four branches located in Liverpool, Birkenhead, Chester and Bangor stock an extensive range of decorating materials including the Dulux, Crown, Glidden, Macpherson, Farrow & Ball and Little Greene brands. Each branch also has impressive wallpaper, curtains and a soft furnishings showroom.

Summer 2014

FOR QUALITY ITALIAN CUISINE IT ‘PASTA’ BE SAN CARLO LIVERPOOL L

iverpool’s foodies looking for the true essence of authentic Italian food won’t fail to be impressed with San Carlo Liverpool, the newest of the San Carlo restaurants. A modern authentic Italian eaterie on the sophisticated Castle Street in the heart of the City’s business district, the award-winning San Carlo Liverpool offers a truly unique dining experience. The restaurants’ culinary experts use only the finest fresh produce along with ingredients imported from the markets of Milan. What’s more San Carlo’s Italian chefs, management and directors work continuously with its star chef consiliere, Aldo Zilli to ensure its extensive menu stays ahead of the game and the restaurant retains its place as one of the most popular and vibrant eateries in the City.

The stunning bar at San Carlo Liverpool Marcello Distefano, Managing Director said: “We are not a theme restaurant but an exclusive Italian venue for people who appreciate fine food, good service, luxurious and comfortable surroundings and value for money. “We are proud to combine delicious food which has been

created by Italian chefs for lovers of Italian food, with a warm, friendly service and an unforgettable ambience. Ultimately we want to bring a first-class experience to the City’s discerning diners and that’s exactly what they can expect from San Carlo Liverpool.”

A departure from the regular San Carlo formula, the dining room in the Liverpool restaurant is a wide open and airy, all-white space with red and black furnishings, with a stylish open plan bar and lounge area. The extensive menu includes carefully selected dishes which create an explosion of culinary tastes. The atmosphere is electric and the surroundings luxurious, so it’s no wonder that San Carlo Liverpool is the first choice for the regions high profile movers and shakers. Next month, for the first time in its 106-year history, the Ideal Home Show will be in the North West. San Carlo’s very own Aldo Zilli will be making an appearance and will be on hand to share his culinary know-how through demonstrations and workshops.

“san carlo has The ingredienTs o T h e r s c a n o n ly d r e a m o f ” The Observer

Aldo Zilli now part of the San Carlo team

W W W. s a n c a r l o. c o. u k 41 Castle St, Liverpool, Merseyside, L2 9SH liverpool@sancarlo.co.uk | T: +44 (0)151 236 0073

Liverpool_chamber.indd 1 1 206000-7-LIV Harnbury.indd

@SanCarlo_Group

Winner of TWenTy TWo presTigious aWards

29/11/2013 09:41 16:33 30/05/2014

INTERVIEWS

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THE BIG INTERVIEW WITH DSG CHARTERED ACCOUNTANTS Iain White Corporate Business Partner DSG Chartered Accountants

We recently spoke to Iain White, DSG Chartered Accountants’ Corporate Business Partner. A local lad with a wealth of experience in the capital, Iain brings a pool of knowledge to the organisation.

ive us a very quick perspective of DSG Chartered Accountants. We are an independent firm of Chartered Accountants and business advisors with 8 partners. The firm was founded in 1887 and we currently have four offices: Liverpool city centre, Bootle, North Wales and Southport. DSG is committed to remaining independent and is passionate about helping clients achieve their goals. We are also a member of DFK International, an association of independent accounting firms and business advisors. This enables us to provide advice on international business and tax matters.

What services do DSG offer to clients? We like to think of ourselves as a “one stop shop” for all of your business and accounting needs; a full array of accounting and professional services to clients of all sizes and across a diverse range of industry sectors. Our tax team has indepth experience of providing larger companies and groups with efficient tax planning strategies, and we work closely with clients to provide specialist corporate finance advice when they are going through, or considering, a business disposal or purchase.

Why should clients choose DSG? Clients are at the heart of everything we do, and we are committed to delivering a quality service. DSG has great experience working with entrepreneurial clients and supporting them through all phases of their business development, from starting up through to exit strategies. We recognise that providing a value for money service is key, and we have a clear focus on agreeing fees which are fair and competitive.

Tell us a bit about yourself. I’m a native Liverpudlian, from Childwall, and started my professional career with a small accountancy practice up here before moving down to London and working with a “Big 4” firm for over 14 years. I finally made the move back home to Liverpool in 2011 and worked with the same Big 4 firm in Manchester before joining DSG in March of this year. It’s great to be living and working in Liverpool at a time when I think there are real signs of economic upturn and lots of opportunities for businesses in the city. Outside of work, I’m a keen tennis player and an LFC season ticket holder. I also like to cook and am partial to a nice glass of wine.

recently been working with one of the Chamber’s Spark Up businesses, Mechabit, helping them with various accounting and tax related matters. No two days are the same in this job, and that’s why I like it so much!

Tell us about your role at DSG. I advise clients on financial accounting and corporate finance issues. I make sure my client’s accounts are accurate and give them advice on how to properly plan their business finances for the future. Although I’ve spent a large part of my earlier career working for big corporates, I really enjoy working with entrepreneurs where you can see the advice you provide making a difference on a day-to-day basis. I’ve got a particular interest in the digital and creative sectors. In fact, I’ve

Clients are at the heart of everything we do, and we are committed to delivering a quality service.”

The DSG offices in Stratford House.

Summer 2014 What should businesses be particularly aware of in this financial year? Recent changes in pension arrangements should be carefully considered, and the logistical challenges faced by employers in ensuring auto enrolment of their employees into mandatory pension schemes should also not be underestimated. The financial penalties associated with

INTERVIEWS the latter can be especially onerous and expert advice should be sought wherever possible. There is a definite feeling that the economy is turning for the better, which could mean that plans that had previously been placed on the back burner due to a lack of funding may re-emerge on the agendas of many business owners. DSG are more

than happy to speak to any business where these issues are relevant.

Will DSG be involved in the International Festival for Business? Yes. The International Festival for Business is a great opportunity for Liverpool to raise its business profile on the world stage. We have

The International Festival for Business is clearly a great opportunity for Liverpool to raise its business profile on the world stage.â&#x20AC;?

identified a number of events that weâ&#x20AC;&#x2122;ll be attending and are encouraging clients to join us.

What are your aspirations for DSG in the next 12 months? To continue supporting our valued client base, and to expand our involvement with businesses in the city and the region. Our key assets are our people, and we always aim to retain and recruit people who share our enthusiasm for business.

Describe life at DSG in three words. Stimulating, Diverse, Fun!

EVENTS

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Liverpool & Sefton Chambers of Commerce host over 125 networking and educational events per year including a monthly sell-out lunchtime event ‘Meet & Eat’ and have recently launched an after-hours programme and Secret Breakfast Club, providing members with the opportunity to network and have breakfast at a unique top secret venue. A full list of upcoming events can be found online at: www.liverpoolchamber.org.uk/events.aspx Details for the Chamber’s Day at the Races in 2015 will be announced shortly. To register your interest early, please contact Sarah Walker, Events Manager. You really don’t want to miss out! sarah.walker@liverpoolchamber.org.uk

OUR DAY AT THE RACES!

iverpool & Sefton Chambers of Commerce entertained over 380 members in April at the Opening Day of the Grand National Festival at Aintree. Attendees enjoyed an exclusive day of racing, hospitality and entertainment whilst networking with fellow colleagues. The day had a festival feel from the off with colourful outfits, fabulous hats and perfect weather. Members and

their guests enjoyed a complimentary bar for the day and a four course luncheon with a table magician providing entertainment between courses. Later on, everyone enjoyed afternoon tea. There were several big winners some using racing form, others the colour of the jockey’s silks and some just picking out of a hat. However, everyone that attended was a winner! Some of the more hardy racegoers

then headed into the city where the fun continued into the small hours. Organisations in attendance included: ACC Liverpool; Bibby Factors Northwest Ltd; Butterworth Spengler (Commercial) Ltd; eFuse Telecom; Hard Day’s Night Hotel; Liverpool John Lennon Airport; Maersk; MSIF; OBG Pharmaceuticals Ltd; Swagelok Manchester; The Big Partnership; WH Snow Ltd. and Wilson Henry LLP amongst many others.

Summer 2014

FEATURE

BRIGHT SPARKS ARE REWARDED A

s reported in previous issues of well connected, the first programme of Spark Up, based in the Liverpool Chamber of Commerce offices is well underway and it offers mentoring, coaching, office space and IT facilities free to 15 startup entrepreneurs, known as Bright Sparks, and fledgling businesses. Entirely private sectorfunded, it is hoped the project will create 500 Merseyside businesses in the next five years and is modelled on similar schemes in Scotland and Boston, USA. The Chamber hosted an inaugural Spark Up breakfast event, hosted by chief executive of Liverpool & Sefton Chambers of Commerce Jenny Stewart and attended by Mayor of Liverpool, Joe Anderson and other leading business and political figures. The 15 Bright Sparks delivered a 60-second pitch presenting their business objectives and needs, hoping to attract support from the distinguished guests. A panel of judges including Mayor Joe Anderson, Jenny Stewart, John Sutcliffe (chair of

The mayor Joe Anderson with Jenny Stewart, George Downing and the winners Russell & Brown Vintage Hair and Triketastic. Liverpool & Sefton Chambers of Commerce), George Downing (chairman Downing Property Services) and Paul Telfer (regional director of NatWest) met and awarded two of the startups seed funding to help support marketing, research,

The Overlord of Doom with fellow Bright Sparks!

and product development. Russell & Brown Vintage Hair was awarded the first prize of £1,500 and the second prize of £1,000 was awarded to Andy Milne of Triketastic. Spark Up is supported by private sector organisations

including NatWest, national PR firm The BIG Partnership, and the University of Liverpool. Mayor Anderson was also so impressed by the pitches, he awarded £500 to each bright spark to assist them with their businesses.

Guests sampling homemade jams and marmalades by Agnew & Roberts.

EVENTS

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For more information, telephone 0151 227 1234 ext. 1015 or email sarah.walker@liverpoolchamber.org.uk.

SSSSHHHH! DO YOU WANT TO KNOW A SECRET?

arlier this year, Liverpool & Sefton Chambers of Commerce launched the brand new Secret Breakfast Club, with the inaugural event taking place at the newly renovated Everyman Theatre, coinciding with their own re-launch. Every month, members are provided with the opportunity to have breakfast at a unique venue. Forget your usual breakfast haunt or your favourite Barista – this is your opportunity to have breakfast in some of Liverpool’s most famous landmarks which are not usually open to the public for breakfast, along with the chance to network in a very different environment! Attendees have also stepped back into the past as the Secret Breakfast Club was held in one of Liverpool’s darkest, historic venues – the Catacombs at St George’s Hall. Members

also received the exclusive privilege of attending the first ever event to be hosted at the International Festival for

Business Hub at No. 1 Mann Island, and saw for themselves the fabulous facilities that will be made available to

businesses participating in the Festival. If you’d like to join for us for a future Secret Breakfast Club, then why not get in touch with Sarah Walker, Events Manager at the Chamber? Sarah might even reveal a clue . . . if you promise not to tell! Do make sure to provide your mobile number when booking, as you will receive details of the exact location 24 hours prior to the event (pictured). Tickets are priced at £10.00 (+ VAT) for members and £15.00 (+ VAT) for non-members, and there are some very interesting venues in the pipeline!

Summer 2014

LOOKING FOR A TASTY LUNCH TO GET YOU AWAY FROM THE OFFICE DESK OR A FEW AFTER WORK COCKTAILS? Well we have the perfect answer

ased in the heart of Liverpool One, The Bierkeller Entertainment Complex has firmly established itself as the place to be in Liverpool and is proud to bring the true taste of world food and drink to the city.

Our Around The World Bar in 80 Beers Bar has been beautifully designed to give a dynamic and quirky atmosphere that is perfect for enjoying lunch or a relaxed after work drink with colleagues and friends. Renowned for its

10 minutes service Express Lunches and take-way option (upon request), our venue boasts four bars under one roof! To accompany your food, we have a wide range of specially chosen wines and spirits to keep you

refreshed. Early evening we have our brilliant Happy Hour (between 4pm and 7pm during the week) in which we offer the best deals in town, with 2-4-1 on steins and cocktails plus various offers on beers and food.

Enjoy a meal with close friends or business associates at one of the top venues in Liverpool city centre today. There’s no mistaking that The Bierkeller Entertainment Complex is the perfect place to relax after a hard day in the office!”

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25/04/2014 14:22

CORPORATE DAYS OUT

well connected

How team building can help your bottom line “Let’s organise a team building event”, is a phrase often heard in the corporate arena.

he benefits of a well organised event are sometimes difficult to relate directly to the bottom line but they are unquestionable – improved morale, improved internal communication, stress reduction in the workplace, a feeling of belonging, clearer understanding of goals and better interpersonal relationships these all lead toward improved productivity, better bottom line, and a happier workforce in general. The key to achieving these benefits is making yours a well organised and well planned event. These are some very simple tips that might help along the way.

Clear objective Set a clear objective or set of objectives for your event. Don’t try and achieve too much, be realistic and if you have a new team it can be beneficial just to have a ‘bonding experience together’ without business agenda items. Set a budget Activities can range from £25 a head to £250+, depending on activity and numbers of delegates involved. On top of this make allowances for venue, food, transportation, prizes and giveaways if applicable and always try to have a contingency in the budget for last minute requirements.

Putt your business on course with a corporate golf day at Southport Golf Links England’s oldest Municipal Call Declan Kearney on 0151 934 2365 to seal the deal for your company

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Choose the right venue Team building and corporate events will generally work better if off site. Off site your delegates can focus on your objectives or the activity at hand rather than worrying about work issues/emailing/ telephone calls. Getting them away from the daily routine is a benefit there are a plethora of options available. Choose one that meets not only your budget but also the ‘style’ of your event, company culture and consider travel arrangements and parking in your choice. Which activity? Many different options are available across the market place ranging from non participative spectator style events such as trips to the races, football, golf, other sports and musical events to the more participative. Participation can increase the ‘bonding’ experience making it more memorable giving the event a longer lasting event. Some example participative events are listed below. Check out suppliers With an event you only get one chance to get it right, if things don’t go to plan

21/05/2014 14:26

you can rarely go back the week after and re-run it. On top of this, badly run events can have a demotivational rather than motivational effect. Ensure your suppliers are up to scratch by asking for references, insurance certificates and health and safety policies. Take time to call a previous customer, it will be time well spent. Consider add-ons If you already have an event booked perhaps consider an extra to enhance your event. Options available include indoor crazy golf, ‘The Paparazzi’, close up magic, fun casino, an ice statue or vodka luge, indoor fun fair, caricaturist or silhouette artist. What if? It’s always best to plan ahead and ask the What If question then the answers and solutions are ready. What if it rains? What if the train is delayed? Being one step ahead will help reduce stress on the day of the event. Photograph & follow up Taking photos on the day of your event and making a video edit of the highlights can act as a superb memory

Summer 2014

CORPORATE DAYS OUT

Woolton

FLEXIBLE MEMBERSHIP OFFER @ WOOLTON GOLF CLUB

Golf Club

A one year contract for those in the 28 – 50 age group

Cost £350 • • • • •

A wonderful and beautiful place for your corporate day out, we pride ourselves on the service we offer

• • • •

Open to new Lady/Gent members in the age range 28 – 50 only Enjoy many of the benefits of full membership All your England Golf and SCLGA/SCGU affiliation fees paid Eligible to obtain and maintain official CONGU handicap Entitled to 10% discount on bar purchases when using bar/ entry card Eligible to play in some club competitions such as Wednesday and Friday Medals, Pro’s roll up, Texas Scrambles etc Full use of clubhouse facilities Use of snooker room (two tables) An open invitation to attend some of the many social functions

For all details contact : Mark Vanner : mjvanner@wooltongolf.co.uk • Tel: 0844 375 1901 • www.wooltongolfclub.com 207346-7-LIV Woolton Golf.indd 1

An enchanting hotel in the heart of Cheshire

23/05/2014 15:44

Peckforton Castle is a unique venue for conferences and meetings, a place where old and new combine seamlessly to offer state of the art multimedia and conference facilities.

et in the heart of the beautiful Cheshire countryside, the magnificent medieval castle provides a choice of 5 stunning conference and meeting suites catering for up to 170 delegates. There’s 48 individually designed bedrooms,

blending luxury and contemporary décor, all with complimentary high speed wi-fi – perfect for a business overnight stay. Peckforton Castle offer a number of team building activities complemented by the professionalism of the castle’s friendly team.

Witness a wonderful Falconry display, try your hand at Archery, or get behind the wheel of a 4 x4 in their off road Land Rover Experience. There’s even the opportunity to try your hand at duck herding on the ward, an activity that is very popular with guests to

One of the North West’s leading events venues, with 48 luxurious bedrooms, 5 distinctive conference suites, team building activities, award-winning cuisine and more. All found at one stunning location.

207357-7-LIV Peckforton.indd 1

Peckforton. The castle makes a stunning and magical backdrop for your team’s playground. You certainly won’t be stuck for things to do and you will be sure to find something that will entertain, delight and bring them together.

01829 260 930 info@peckfortoncastle.co.uk www.peckfortoncastle.co.uk

14/05/2014 12:43

CORPORATE DAYS OUT

and memento of the event. But more than that a timely circulation post event or use of the photos in newsletters, on your intranet or at the next team meeting adds to the benefits you receive from the day itself. We are all on one team Upbeat – transform your

well connected

whole team whether 20 or 1000 into one samba band so they are ‘all playing together’. Picture Perfect – create a giant bespoke work of art, designed to link your event or corporate message and company colours. Teams work on individual sections and the finale is amazing as the finished canvases come

together to create the ‘big picture’.

course carrying their very own Emperor.

Break the ice or energise The HAKA – in 30 minutes your whole event audience will be taught the New Zealand All Blacks famous pre match Maori tribal dance. Encompassing passion, ‘one team’, team spirit, energy and a will to win, the finale is awe inspiring as all your team take part.

Give delegates a different experience Try out a multi activity day with a bespoke itinerary. Options include Archery, Laser Clay Pigeon Shooting, Hovercraft Driving, Quad Bikes, Duck Herding, Falconry, Blind Landrover Driving and Grass Karting amongst others.

Reinforce corporate message of product launch Ad-drenalin – create a TV commercial re-inforcing the message or based around your product(s). Fantastic fun, all equipment provided, then an extra ‘wow’ is created as the finished adverts are played back at your very own BAFTA’s style awards ceremony. Build the team / improve communications Chariot Challenge – Your teams, working to a set of blue prints and with the raw material ‘cardboard’ have to build a life sized chariot, that must complete the finale

Something new Treat your team to professional close up magic with the brand new event from Team Spirit – Just like that! Compete in a MINI treasure hunt each team driving the ultra sexy BMW MINI, record a CD single for charity, or compete as budding detectives in a team murder mystery event. Event checklist • Clear objective? • Budget set? • Supplier checked? • Activity meeting objectives? • Venue meeting objectives? • Plan for contingencies? • Follow up plan?

LEASOWE GOLF CLUB Is a links course situated on the shoreline of the north coast of the Wirral peninsula, located just a mile from Junction one of the M53, the course is easily accessible from all parts of the region. The course offers superb panoramic views extending from the mountains of North Wales and across Liverpool Bay towards the Lake District as well as tight fairways and intimidating out of bounds which are a feature of the course. Leasowe’s greens are highly rated too, being regarded as among the best in the area.

Lee Park Golf Club

Play the best finishing hole on Merseyside

Childwall Valley Rd Gateacre Liverpool L27 3YA Contact: Mr. Steve Settle Tel: 0151 487 3882 www.leepark.co.uk

207611-7-LIV Lee Park.indd 1

LEASOWE GOLF CLUB Leasowe Road, Moreton, Wirral CH46 3RD

Tel 0151 677 5852 Web www.leasowegolfclub.co.uk/ Email secretary@leasowegolfclub.co.uk

22/05/2014 207513-7-LIV 15:42Leasowe.indd 1

20/05/2014 18:09

Summer 2014

CORPORATE DAYS OUT

LAND ROVER EXPERIENCE HALEWOOD

and Rover Experience is your exclusive opportunity to be immersed in the allterrain capability of Land Rover. Whether you attend a Manufacturing Tour, Hands on Drive or a Group Event, you are guaranteed to leave feeling a real sense of achievement. Every Land Rover Experience is hosted by one of our qualified instructors, all of whom have a wealth of knowledge and expertise to help you make the most out of your stay with us. Urbane and contemporary

in appearance, this Centre features a purpose built off-road track that superbly showcases the capabilities of the latest Freelander and Evoque models. As multiple vehicles are manufactured at Halewood, it is the ideal place to put them through their paces. Added to which, you can see them being built on a tour of the manufacturing facilities. Whether you’re looking for an insight into the production process, an opportunity to drive the vehicles or a combination of the two, Land Rover Experience, Halewood, offers an unforgettable experience. At Land Rover Experience we also provide Corporate Event Days, individually tailored around your specific requirements; our objective is delivering engaging and inspiring events. A visit to Land Rover Experience Halewood rewards

customers for their loyalty, or thanks employees for a job well done. It’s a unique and memorable experience. Home to the iconic Range Rover Evoque and Freelander 2, Halewood operations has been manufacturing vehicles for more than 50 years. The plant has been transformed by

Jaguar Land Rover and during a tour of the facilities visitors can see how teamwork, attention to detail and a passion for quality have made Halewood the pride of manufacturing on Merseyside. From meetings to team building, off road driving to vehicle manufacturing, Halewood delivers on every level.

LAND ROVER EXPERIENCE HALEWOOD The Ultimate Corporate Facility Land Rover Experience Halewood is the perfect location for your corporate event here in the North West. From hosting a team meeting in the morning with an exhilarating off-road drive in the afternoon, to taking clients for a fascinating visit to our factory to see our iconic manufacturing process, there’s lots on offer to both you and your business. Get in touch to ﬁnd out more, quoting IFB.

Land Rover Experience Halewood Halewood Visitor Centre, South Road, Liverpool L24 9BJ

0151 448 4023 halewood.landroverexperience.co.uk 207591-7-LIV Jaguar LRover.indd 1

21/05/2014 12:15

RETAIL

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Find out more about Looks Luggage at www.looksluggage.co.uk.

RETAIL FOCUS ON LOOKS LUGGAGE Phil Petrou Looks Luggage

Phil Petrou, director of Looks Luggage.

ince the late 1960s, Looks Luggage has had a presence in Liverpool’s retail. A family business now run by Phil Petrou, the shop was set up over 45 years ago by his father. Phil, director of Looks Luggage, says: “The business was started by my father and progressed from there. The store has seen changes over time, but we are still here all these years later.” The brand has branches in Bold Street and Walton Vale, which pleases Phil: “We are very proud of our Liverpool heritage, and we are thankful to this wonderful city for the support that they have given us over the years. Liverpool is where we it all started, so it’s important that we stay here. And through the mediums of the Internet and eBay, we can appeal to a wider market and trade online.” In regards to the products

sold at the store, Looks Luggage provide a wide range, from luggage and travel goods to handbags and business cases, with a particular focus on big-name brands. All in all, Looks Luggage aim to appeal to all possible customers, from students to the professional person. Phil continues: “Our team offers the best product knowledge in the travel goods trade. Our customer care is something that we take pride in, and we can adapt to customer requirements very quickly.” And Looks Luggage has a bright future ahead, as Phil concludes: “We want to consolidate our Bold Street store, so we can continue to build it up and start tapping into new business markets. We are also looking to redevelop our online business, hopefully with a new-look website later in the year.”

An overview of LV Shipping

V Shipping has a reputation for being compliant, consistent, reliable, and above all trustworthy, for all its global transport and shipping services. This has been the foundation for the company’s expansion in the global market to date, with numerous offices now established around the world. You can be assured that LV has the required facilities, resources, infrastructure and team of professionals to fulfil your requirements. As part of the Dutch owned LV Group, LV Shipping has benefitted from a significant level of investment over the last decade, enabling us to continue effectively responding to the everchanging industry as well as the requirements of our customers. LV Shipping prides itself on operating all services under strict health & safety,

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21/05/2014 16:05

environmental and risk management procedures to ensure the services provided are of the upmost quality. The company has extensive trailer operations to Europe and Scandinavia, as well as facilities servicing the Middle East, the Far East, the Indian Sub-continent, Asia, Australasia and the Americas. LV Shipping operates its own domestic fleet of vehicles, servicing the haulage and distribution markets throughout the UK. LV’s extensive fleet of vehicles are fitted with telematics (vehicle management system) and all trailers are fitted with a tracking device. LV Shipping is highly experienced in ship and air chartering as well as ships agency. Our worldwide network of contacts enhances our ability to meet the specialised requirements of our clients.

Summer 2014

NEWS

If you wish to donate, visit http://www.justgiving.com/2bikes2paris.

Chamber members honoured at Echo Environment Awards

number of Liverpool & Sefton Chamber members picked up gongs at the 2014 Echo Environment Awards, held at the Isla Gladstone Conservatory. Symphony Cars Ltd lifted the Innovation & Technology Award, sponsored by Liverpool & Sefton Chambers of Commerce, a category which focuses on the organisation with the most effectively developed energy efficient technologies, or who have adapted existing technology in a novel way which has resulted in a beneficial impact on the environment. Other members to come away with honours were B&M Waste Services, who won the Merseyrail Environmental Business of the Year Award; and Liverpool Football Club, who were named the Echo Carbon Champion of the Year.

L-R: Leanne Campbell, Radio City and host of the Awards; John Robinson, Symphony Cars; Chris Sharpe, Symphony Cars; Wayne Codd, Symphony Cars; Paul Cherpeau, Liverpool & Sefton Chambers.

Inciner8 charity cycle ride – London to Paris

Special Parking Discount! 10% discount on parking when you pre-book online: Visit q-park.co.uk Enter promocode ‘IFB’ Receive 10% discount

Peter Hughes and Vince Ferguson.

n 23 July 2014, Vince Ferguson, Chairman of INCINER8 Ltd, and Peter Hughes, a leading Consultant Orthopaedic Surgeon, are setting off on a charity cycle ride from London to Paris in aid of Cancer Research UK. The pair are hoping to raise over £10,000 for Cancer Research UK, which is the world’s leading charity dedicated to beating cancer through research. Vince Ferguson said: “We will all have friends or family who have battled

cancer; it has touched all our lives. The positive news is that slowly we are beating this disease, and hopefully with the work of the likes of Cancer Research UK, it will no longer be a word that we all fear. I am hoping that our cycle challenge will go some small way to raise awareness and plenty of money for our chosen charity.” Peter himself hasn’t been on a road bike for 25 years, so it will be something of an epic task for him to finish this long ride.

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25/04/2014 11:44

NEWS

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Clarke Energy wins Queen’s Award for Enterprise

Clarke Energy were recently selected to supply Australia Pacific LNG with 19 new Jenbacher J620 gas engines for two on-site power projects in rural Queensland.

larke Energy has been named as a winner of the Queen’s Award for Enterprise, the UK’s highest accolade for business success. The company received the award in recognition for sustained international growth. Clarke Energy executives were invited to a reception at Buckingham palace later in the year. The Grant of Appointment and crystal bowl will be presented by the Lord-Lieutenant of the County, the Queen’s local representative at a special awards ceremony.

The Queens Award Team stated: “Clarke Energy wins the Queen’s Award for International Trade, having achieved overseas earnings growth of 129% over the last six years. In the last year, it has penetrated six new segments including Nigeria, Bangladesh and Tanzania, and it is in the process of investing in South Africa to strengthen its position in Africa. A wellestablished exporter, Clarke Energy utilises a diverse strategy of acquisition, wholly owned subsidiaries and the establishment of territorial management hubs to service

A service engineer at Clarke Energy works on a gas engine generator overhaul at Guinness in Nigeria.

less developed markets to facilitate its international expansion.” Jim Clarke, Chairman of Clarke Energy, commented: “We are delighted to receive this business award from the Queen for delivering six years of sustained growth. We have a successful business model for the delivery of low-carbon and renewable gas-fuelled power plants. Our company prides itself on our ethos of customer-focused after-sales support. With this recognition, I would like to personally thank all our global employees for their hard work

and dedication.” Lorraine Bolsinger, President and CEO of GE’s Distributed Power business, added: “GE applauds Clarke Energy for receiving this Queens Award for Enterprise for their work in international trade. This honour is a direct reflection of their global success in developing GE’s Jenbacher gas engine projects and their ability to provide excellent local customer service as we work together to meet the growing demand for efficient onsite power solutions in key regions around the world.”

Room Hire at Liverpool Chamber

iverpool & Sefton Chambers’ conference facilities, in the heart of the city’s commercial district, provide members with conference and event facilities for up to 50 delegates. Our Council Chamber is equipped with the essential audiovisual equipment including sound,

projection and Wi-Fi. This room is ideal for board meetings, open evenings and presentations, as well as video conferencing. Our Members Only Exchange area allows members to pop in at their leisure. The facility provides you with a hot desk with Wi-Fi access and abundance of tea/coffee.

Our dedicated team ensures that each individual element of the event is tailored to your specific requirements. Whether you are planning an exhibition, a meeting or you just need a desk for the day, we offer excellent facilities, superb food and five-star service.

For more information or to arrange a show-round, email room-bookings@liverpoolchamber.org.uk.

Summer 2014

PALL MALL MEDICAL ARRIVES IN LIVERPOOL T

he Liverpool business community joined a host of medical professionals and Liverpool socialites to celebrate the launch of Pall Mall Medical Liverpool in the heart of St Paul’s Square

on Tuesday 20 May. Les Dawson’s wife Tracy and daughter Charlotte were on hand to do the honours of cutting the green ribbon, alongside model Layla Flaherty, during an evening of champagne and canapés (canapés kindly provided by Gusto Albert Dock). Pall Mall Medical brings together private doctors, consultants and specialists in state-of-the-art facilities in Manchester, Newton-leWillows and now Liverpool, offering private health services to self paying and private medical insured patients. Whether it’s routine GP appointments including travel vaccinations, medicals or second opinions, to early cancer detection, scanning (MRI, mammography, CT and x-ray) and occupational health, Pall Mall Medical also specialises in responsible cosmetic and aesthetic surgeries and treatments – ‘We only use hand picked, highly qualified doctors and surgeons to carry out any aesthetic or cosmetic procedure so you are in safe hands’ exclaims CEO Stephanie Byrom.

The launch saw many members of the Liverpool Chamber in attendance, and Stephanie spoke of the event’s success after the launch – ‘We are absolutely delighted with the reception we have received here in Liverpool and particularly among the business community here in the commercial district. We would welcome anyone in to Pall Mall Medical, to meet our friendly team and find out how our services can help you, your family or your staff and colleagues’ exclaims CEO Stephanie Byrom.

P MM

PALL MALL MEDICAL

Manchester • Newton-le-Willows • Liverpool Liverpool: 5 St Paul’s Square, Liverpool, L3 9SJ | 0151 244 4262 Manchester: 61 King Street, Manchester, M2 4PD | 0161 832 2111 Newton-le-Willows: 1 Belvedere Road, Newton-le-Willows, WA12 0JJ | 01744 624464

• Cosmetics & Aesthetics • GP & Doctor Appointments • Health Screens, Scans, Tests & Diagnostics • Operations & Day Surgery • Occupational Health • Medicals, Travel & Routine Vaccinations www.pallmallmedical.co.uk 208709-7-LIV Pall Mall.indd 1

Facebook | pallmallmedicaluk

Twitter | @pallmallmedical 29/05/2014 12:05

NEWS

well connected To book your place, call Kathryn Ashman, Policy Officer on 0151 227 1234 ext. 2215 or email kathryn.ashman@liverpoolchamber.org.uk. Visit www.liverpoolchamber.org.uk/eventitem.aspx/show/3175 for further information.

Learn about CSR from local experts in the city region

epresentatives from Chamber members and Liverpool Charity & Voluntary Service (LCVS) will be demonstrating the best of local Corporate Social Responsibility (CSR) practise in Responsible & Profitable? How Business is Good for Britain? This is an opportunity to learn how to develop a CSR approach from

leading professionals in the field. Whether you are a small or large company, this is a must-go-to event if you are considering or struggling to implement this type of model. The event will be held on Wednesday, 9 July 2014 from 5.00 pm – 7.00 pm Rathbones’ offices in the Port of Liverpool Building, Pier Head.

Sara Carthy HR Director, Liverpool ONE Sara is the Support Services Director overseas CSR at Liverpool ONE and recognises the power of CSR initiatives to position Liverpool ONE as an employer of choice. ONE Community covers a sustainable environmental programme, charitable partnerships and an education scheme.

Liz Chandler Head of Training, Merseytravel As Head of Training at Merseytravel, Liz has been responsible for Merseylearn, a management and trade union partnership designed to engage transport workers in a skill development programme. Merseytravel has rigorously embedded CSR into their corporate plan, particularly focusing on the social, economic and environmental wellbeing of Merseyside.

David Connor Managing Director, Coethica David is a globally recognised influencer, explorer and evangelist for business as a force for social good, with particular expertise in communications, strategy, technology, entrepreneurship and sport. His career can be divided between the professional football industry and his own CSR company, Coethica Ltd.

Heather de Groot Community Programme Director, Bibby Line Group Heather manages an internal employee engagement programme entitled “Giving Something Back” for all 6,000 employees across the globe. BLG coordinates several annual events including fundraising challenges, volunteering projects and feedback days and since the GSB programme started in 2007, the business and its employees have donated over £6.9 million to charity.

A varied and expert panel will debate both the benefits of CSR and best practise around communications and PR strategies. Radio Merseyside’s Roger Philips will be Chair for the evening. Arguably Roger intelligent Philips and never far

from controversy, Roger will promise to offer attendees a wonderfully structured and fascinating discussion. Attendees are encouraged to participate in these discussions as much as possible; however, we ask that questions are submitted to clare.beavan@lcvs.org. uk prior to the day so all comments can be included. Let us introduce our panel of speakers:

Elaine Grierson Senior HR Manager, Rathbones Elaine leads the HR team in Liverpool and is responsible for ensuring that Rathbones effectively manages its sustainability programme. The company’s achievements include the Living Wage Accreditation and the Workplace Wellbeing Charter.

Jan Peters Founder, USP Creative From an advertising and marketing background, Jan established USP Creative, believing a sustainable and responsible approach to business is good for long-term commercial prosperity. Aside from running her own business, Jan’s expertise in marketing has helped other companies develop their CSR message including Alder Hey Hospital, Unilever and Curtins Consulting.

Mairi Probin Internal Communications & Engagement Manager, Iceland Mairi spent over 10 years as a marketer, joining Iceland in 2006 where she has managed its loyalty card programme and dedicated Internal Communications and Engagement agenda. Accomplishments for Iceland include topping the Sunday Times ‘Best Big Companies to work for’ listings in 2012 and 2014, a happy, engaged workforce of 25,000 and its ongoing charitable donations.

Julie Stanley PR and Communications Associate, Eli Lilly/Elanco Responsible for Elanco’s Corporate and Social Responsibility programme, Julie manages their community activities aimed at reducing local food poverty through their partnerships with charities FareShare and the YMCA’s Homeless Hostels Food Alliance. Elanco are also passionate about providing training opportunities for young people.

Summer 2014

WHO’S WHO

Karen Bellion

Paul Francis Crowley

Managing Director Othella® LLP

Senior Partner Paul Crowley & Co Solicitors

t: 0330 0080363 e: kbellion@othella-llp.com w: othella-llp.com

t: 0151 264 7363 e: paul@paulcrowley.co.uk e: www.paulcrowley.co.uk

With over 20 year’s experience Karen understands that the most valuable asset your business has is Human Capital. She merges experiential knowledge and academic processes to develop real impact on your business, (ROI). Training

Paul has successfully lead Paul Crowley & Co since 1991 for it to become one of the city’s leading practices dealing with Personal Injury, Crime, Family & Private Client Law. Legal Services

Martin Heath

207247-3-14LIV Othella.indd 1

Paul Christian

19/05/2014 207191-7-LIV 14:31Paul Crowley.indd 1

Senior Partner PwC - Liverpool

Assurance Director PwC - Liverpool

t: 0151 224 1081 e: Martin.heath@uk.pwc.com w: www.pwc.co.uk/north

t: 0151 224 1003 e: Paul.christian@uk.pwc.com w: www.pwc.co.uk/north

Paul has been with PwC in Liverpool for the last 32 years. He provides audit and advisory services to listed and private businesses. He also leads the firm’s North West chemicals practice.

Martin Heath is an assurance partner and leads PwC’s 70-strong Liverpool office. He services a range of clients in the listed, private equity, entrepreneurial and private company sectors across Liverpool and the North West.

Frosty

30/05/2014 14:13

Benjamin Hunter

207066-7-LIV 03/06/2014 12:04PWC.indd 1

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Age Concern Liverpool & Sefton

Director Green Motion Liverpool

t: 0151 330 5555 e: mail@ageconcernliverpoolandsefton.org.uk w: www.ageconcernliverpoolandsefton.org.uk

t: 0151 230 1131 e: Liverpool@greenmotion.co.uk w: www.greenmotion.co.uk

Help Frosty help older people! We need donations for our charity shops to raise funds. We take clothing, CDs, furniture, books, etc. We can collect it from you – call us on 0151 330 5555 Older People’s Charity

03/06/2014 12:02

We discovered Green Motion while exploring the franchise sector and liked the offer of an enterprise business with support from a larger company who have a vested interest in your success. Vehicle Hire

207525-7-LIV Green Motion.indd 1

22/05/2014 17:01

THE AWARD SME owners most want to win... NOMINATIONS

OPEN SOON AT awards.enforbusiness.com North west entrepreneur of the year award

EN filler advert.indd 1

oms

last year’s winner, Colin Stevens, Betterbathro

Enquiries events@excelpublishing.co.uk 09/06/2014 11:36

NEWS

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HMS working with Age Concern Liverpool and Sefton

MS are pleased to announce that they have been awarded a contract to maintain premises on behalf of Age Concern Liverpool and Sefton. The works include reactive and planned preventative maintenance providing a ‘one stop shop’ for Age Concerns maintenance requirements. HMS is able to offer Age better, including: Concern the reassurance of • Information and Advice delivering a reliable service • Companionship with experienced and trained • Care and Support staff. • The Poppy Centre Social Age Concern Liverpool Club and Sefton is a charity • CHATS Community Health dedicated to protecting and Team promoting the well being of • Trading Products people aged over 50. Age including Insurance, Concern offer a number of Plans 08:37 and Legal direct making the 14_LayoutFuneral Nugentservices ad Liverpool chamber 1 04/06/2014 Page 1 Clinics lives of local older people

The contract initially covers Age Concerns commercial properties located across Merseyside; however, Age Concern are looking to expand their portfolio of properties over the next few years. Neil Clucas, Commercial Director of Age Concern Liverpool and Sefton, commented: “We are pleased to be working in partnership with HMS and benefiting from their significant expertise and support. Having HMS look after our properties enables us to spend more time helping local older people”. HMS is very pleased to be working in partnership with Age Concern Liverpool and Sefton helping to protect and promote the wellbeing of people aged 50+ across

Merseyside. As an additional bonus, the HMS business model is different than other construction companies as all their profits are reinvested back into the communities they work in. Paul Worthington, Managing Director of HMS Ltd, said: “We are delighted to be working with Age Concern Liverpool and Sefton and see this as a long term relationship. “Age Concern is a remarkable historic charity located in Liverpool & Sefton which has been established since 1928, a true reflection of the extraordinary work they undertake protecting and promoting the wellbeing of people aged over 50 across Merseyside.”

Nugent Care is a major service provider and employer in the North West of England. The charity is committed to pro-active equal opportunities and welcomes diversity in service delivery and employment. The scope and breath of our work is immense and constantly evolving as we work to meet the needs of vulnerable and marginalised individuals across the region. For further details contact us on:

0151 261 2000 207552-7-LIV Nugent.indd 1

Head Office: 99 Edge Lane, Liverpool L7 2PE www.nugentcare.org Registered Charity Number: 222930

04/06/2014 09:56

Summer 2014

SERVICES

If you want more information about how you can introduce hybrid cycling technology into your daily routine, including a free demonstration, please call the store on 0151 707 6116. Liverpool & Sefton Chambers of Commerce deliver travel support and advice to businesses across Liverpool through LSTF. For further details, please contact Michelle Cameron, Business Travel Advisor, by emailing michelle.cameron@liverpoolchamber.org.uk.

GIANT STRIDES FORWARD FOR SUSTAINABLE TRANSPORT IN THE BALTIC TRIANGLE

iant Liverpool is the latest Chamber member to make a successful bid for funding under the Local Sustainable Transport Fund (LSTF). The grant is one element of the LSTF project which the Chamber is taking forward in the Baltic Triangle to promote sustainable travel to businesses. Giant Liverpool, situated on Parliament Street, has been one of the key supporters of the project, and their successful bid to purchase two hybrid pool bikes will benefit neighbouring businesses. Giant Liverpool Store is

delighted that they will now be able to reduce the number of short business journeys made by car, saving money and reducing carbon. They said: “There’s a lot of interest in cars with hybrid technology but not many people know that you can buy bicycles with the same technology. Giant are the biggest manufacturer of quality cycles in the world so it’s no surprise that they are leading the way. These particular bikes have all the benefits of a conventional bike until you need a bit of help – on that tricky hill or after a tiring day at the office.”

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*based upon 100 2nd class Mailmark letters per day 06/05/2014 12:17

SERVICES

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For more information about ‘Making Business Work’, email Michael Moore at michael.moore@liverpoolchamber.org.uk or telephone the Chamber on 0151 227 1234. Alternatively, check the Chamber website for current MBW events.

NORTHWOOD ARE ‘MAKING BUSINESS WORK’ IN SOUTHPORT

NMAKING

orthwood Southport, a letting agent originally founded in Portsmouth, say that the Making Business Work (MBW) programme has demonstrated the power of Liverpool & Sefton Chambers of Commerce. Gary director at For overNorman, 35 years we have been helping organisations across region maintain Northwood, takestheup the story: the highest levels of safety and first aid “I received an invitation provision in the workplace. to a series of business development workshops funded through the ERDF ‘Making Business Work’ programme. It was an ideal opportunity to take stock of my business as we approached our first anniversary. I was keen to take our business to the next level in terms of our social media/online presence, our customer service, and our sales technique.

“I have to say that the events were perfectly pitched, superbly run by genuine experts and hosted at the highest level by the Chambers, who gave every delegate the VIP treatment. An impressive venue at Liverpool Chamber’s offices in Old Hall Street, wonderful food and refreshments, and an excellent networking opportunity were the icing on the cake. “Any small business owner looking to raise their game should seriously consider this outstanding package of business development support. Best of all, it’s free!” The programme remains Approved by open for Merseyside businesses employing under 250 staff who have not previously received support from the programme.

MERSEYSIDE SAFER

Gary Norman, director at Northwood Southport.

Ofqual For more information visit www.kaysmedical.com/training.pdf

OUR NEWLY OFQUAL APPROVED WORKPLACE FIRST AID COURSES RUN WEEKLY • INDIVIDUAL OR GROUP COURSES AVAILABLE AT OUR CITY CENTRE FACILITY OR YOUR OWN PREMISES • SPECIALIST COURSES SUCH AS AUTOMATIC EXTERNAL DEFIBRILLATION, OXYGEN ADMINISTRATION, HF ACID, CHEMICAL SPLASHES, HEALTH & SAFETY AND BIOHAZARD DECONTAMINATION • BESPOKE COURSES

0151 482 2830 COULD YOU BENEFIT FROMTELEPHONE OFQUAL ACCREDITED FIRST AID TRAINING? OR EMAIL TRAINING@KAYSMEDICAL.COM VISIT WWW.KAYSMEDICAL.COM

s most health and safety managers will be aware, as of 1st October 2013, the Health & Safety Executive (HSE) removed all approval and accreditation for First Aid at Work training. Prior to this it was common to see workplace courses advertised as ‘HSE approved’. This approval offered organisations a degree of insight into training quality when making their choices. So where does this decision leave you when it comes to assessing the suitability of training for your staff? It remains a legal requirement for trained first aiders to be available in the workplace, and the

HSE continues to determine the syllabus for workplace courses. In addition, the HSE provides guidance on the number of first aiders required and the depth of training they should receive. However, the burden of responsibility in assessing and determining course suitability now rests with you. You must show that due diligence (reasonable investigation) has been carried out for the selection of a training provider for your organisation. For companies offering OFQUAL, SQA or Welsh Government accredited training, such as Kays Medical, no due diligence is

required. The HSE accepts this training to be nationally accredited and a regulated qualification. To health and safety managers and their employers this offers peace of mind in knowing a course is of suitable quality, reduced burden of responsibility in assessing training providers and reduced costs associated with administration of training for their organisation. In the absence of HSE course approval, OFQUAL approval is the next best thing in providing a measure of nationally recognised course quality. And if nothing else it will save you time and money.

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It remains a legal requirement for trained first aiders to be available in the workplace, and the HSE continues to determine the syllabus for workplace courses.”

kaysmedical Kays Medical have been delivering workplace first courses for over 30 years and in that time have trained over 100,000 individuals. We have undertaken open 3, 2 and 1 day workplace first aid courses at our Liverpool based training centre in addition to on-site group courses at company sites throughout the UK, including several national retail brands. Now we are delighted to be amongst the first providers in the UK to be offering OFQUAL accredited first aid training. 29/11/2013 12:09 12:47 21/05/2014

For more information take a look at our specialist training brochure online by visiting http://bit. ly/1k3wVkb or visit www.kaysmedical.com. Alternatively contact our training department on 0151 482 2830 or email training@kaysmedical.com

Summer 2014

INTERNATIONAL

If you want to get fit for the International Festival for Business, there are a number of international events taking place in the next few months. For further details, see page 44 or email export@liverpoolchamber.org.uk.

RECORD-BREAKING CONTRACT FOR LOCAL MANUFACTURER – A “ROCKY” ROAD TO SUCCESS

ithebarn Ltd are continuing to grow after securing a recordbreaking contract with Chinabased Shandong Qingfeng Animal Husbandry Co Ltd. Tithebarn manufacture mineralised salt blocks at their factory in Winsford, Cheshire. This is a strategic location as they are ideally placed to be in close proximity to the rich source of salt that was once the seabeds, which covered the land some 200 million years ago. Today, that salt forms the base of specialist animal feed supplements that are called Rockies. The blocks are as “hard as rock” which enable them to be fed either indoors or outdoors, regardless of the weather conditions. Every day, the livestock lick

the Rockies, and by doing so they receive a full complement of minerals and trace elements, which enable them to have improved appetites and better feed conversion, which will lead to increased milk and meat production. Tithebarn’s venture into China started back in 2000, and like most inexperienced companies they met challenges, inconceivable difficulties and a few small successes, which encouraged them to persevere. Sales became stagnant at a few hundred tonnes per year. A fresh approach was required, and a new distribution agreement was formed with Shandong Qingfeng Animal Husbandry Co Ltd in 2009. This would prove to be a significant event

PUT A BIT OF COLOUR INTO YOUR NEXT BLACK-TIE EVENT

in the company’s history. In 2013, record sales of 2,000 tonnes were achieved and the factory was stretched to keep up with production. Mr. Sun, the owner of the China partnership, recently visited the UK to strengthen the relationship between the two companies. With over 1,000 tonnes already shipped to China in the months prior to his arrival, Mr. Sun placed contracts for a further 2,000 tonnes for immediate production and delivery. This major increase in sales of over 50% on the previous year reflects the significant inroads that Shandong Qingfeng are making into the everexpanding dairy sector in China. This year will see 3,000 tonnes of Rockies exported

to China. That is 600,000 blocks (which weigh in at 5 kg), which will be sufficient for 150,000,000 days of animal licking. And with China now accounting for some 25% of all production at the factory, Denis Sowler, Export Sales Executive at Tithebarn, is committed to maintaining and expanding this market as much as possible. In addition, Tithebarn also export to other countries. With his experience of exporting to Bulgaria, Mr. Sowler presented his case study at the Chamber’s “Doing Business in Eastern Europe” event this past March, which was part of the Get Fit for IFB series led by BCC representatives from several Eastern European countries.

EVERY KIND OF VENUE, EVERY TIME YOU NEED IT

A touch of glamour, a little bit of glitz, and the perfect setting to make you and your guests feel truly special. At Hilton Liverpool, whatever your occasion, you can trust our flexible event spaces to impress. With every little detail taken care of, you can relax with the confidence that our unrivalled hospitality, flexible catering options and experienced staff will ensure your event is a success.

If you are hosting a repeat event, year after year, or in multiple locations in the same year, it’s good to go somewhere you’ll know everything is taken care of. Somewhere you know your needs will be catered for, first and every time. Somewhere like Hilton Liverpool. So, whether it’s a briefing meeting or a presentation, seminar or AGM, you can relax in the knowledge that our unrivalled hospitality, flexible catering options and experienced staff will ensure your event is a success.

To make your event even more memorable, we’ll give you a complimentary 30 minute sparkling wine reception for events over 150 guests, when you book within the month of September – it’s our way of saying thanks for booking with us.

Throughout September 1 in 10 delegates meet for free. For more information please contact the events team at Hilton Liverpool, call 0151 708 4200 or email LPLHI_Events@ hilton.com 3 Thomas Steers Way, Liverpool L1 8LW Visit Liverpool.hilton.com

SPECIAL OFFER

Prices from

FREE 30 minute sparkling wine reception when you book in September

per person

From £30

SPECIAL OFFER 1 in 10 guests meet for free

Prices from

From £30 per person

© 2013 Hilton Worldwide. Offer based on a minimum number of 20 delegates. Offer is subject to availability, the full offer terms and conditions and the hotel’s booking terms and conditions. Offer applies to new event bookings only. Offer is available for events booked before 30/06/14 and taking place before 30/09/14 when confirmed within 14 days days of enquiry. This offer cannot be combined with any other offers and/ or special discounts. Blackout dates may apply. Offer applies to new bookings only and is valid for events taking place with a minimum of 20 delegates/guests. Unless otherwise stated, rates include VAT but exclude gratuities, local taxes and incidental charges. To be eligible for the Event Bonus Points you must be a member of Hilton HHonors™. Whether to book an event is at the discretion of the hotel and is subject to availability and other factors at time of booking. Each hotel has a policy to address terms and conditions of holding an event at their property; please inquire with hotel prior to booking for complete details. A contract must be signed with the hotel to govern the terms of the event. The details of the event, including identification of the Event Planner, must be described in the contract. All other Event Bonus terms and conditions apply. Points cannot be redeemed in conjunction with this promotion. Hilton HHonors™ Membership, earning of Points & Miles™, and redemption of Points are subject to HHonors Terms and Conditions.

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29/05/2014 11:28

TRAINING

“My first role involved basic office duties: inputting data, making refreshments, answering phone calls. My role now involves more responsibility, so I monitor training and development goal tracking, take minutes at departmental meetings and sometimes support the events department. “During my Apprenticeship, I will undertake a Technical Certificate, NVQ and Functional Skills in Mathematics, English and ICT. All three components comprise my full Apprenticeship in Business Administration. “My Apprenticeship has given me hands-on experience of an office environment. This has broadened my knowledge by working with different departments. I hope that this,

well connected APPRENTICE PROFILE

APPRENTICE PROFILE

Hollie Burgess

Sean Moulton

Liverpool Chamber Training Business Support Assistant

Health Foods Online Website Development Manager

alongside the qualifications I achieve, will lay the foundation on to build a career in office management and allow me to achieve my goal of becoming an office manager. “I would highly recommend the Liverpool Chamber Training (LCT) Apprenticeship programme to anyone. I think this route makes you more likely to gain a fulltime permanent contract, particularly if you work hard and have a good positive attitude. “I would also recommend employers taking on an Apprentice as they will have a young, dynamic, highlymotivated young person in the business with a fresh approach, and I can honestly say the quality of my training from LCT has been superb.”

(Healthy Foods Online are a subsidiary of Euro Food Brands.) “I began my Apprenticeship in May 2013, data inputting onto the company website. I then went from this to managing around five people and optimising the amount of work that gets done. “I have now worked here for just over a year and I am currently managing the online mail order side of the company which makes sales around the UK, and the development of data being input onto the website by my colleagues. I also improve the general design and features of the company website. “During my

Apprenticeship, I have received the chance to show my potential in a job role that I may not have gotten otherwise, and I have earned my ITAL NVQ. “I hope to further my knowledge and progress higher up the ladder in my career to one day become an even more important part of the company. “To those considering an Apprenticeship, the experience is definitely worth it as it can set up your future in ways that finding a standard job might not. Apprenticeships are about learning as you work rather than just doing a job, so if you show your worth, you can take your education further and get a bigger role.”

THE POWER OF THE CHAMBER GLOBAL NETWORK LIVERPOOL, 15TH AND 16TH JULY 2014 • Do you want to access new markets? • Increase your exports? • Meet Overseas British Chamber representatives from high growth markets including South East Asia, Middle East, Central and Eastern Europe, Latin America, USA and China? • Access our New Markets and Export Growth Programme for advice and financial support on entering new markets and overseas trade missions

If ‘YES’ then the Power of the Chamber Global Network is the must attend event of 2014.

EUROPEAN UNION Investing in Your Future

European Regional Development Fund 2007-13

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02/06/2014 16:38

Summer 2014

A taste of Brazilian style

azenda Rodizio Bar and Grill is widely regarded as one of the hottest places to eat among discerning food lovers in both Liverpool and Leeds. Inspired by some of the finest restaurants in Brazil, Fazenda offers up to 15 different cuts of meat, including sirloin and ribeye steak, pork, lamb and chicken – all prepared by gaucho chefs over a traditional Brazilian grill. The dining experience at Fazenda is centred around rodizio-style continuous table side service, where the green chip signals the gaucho chefs to bring sizzling meats to the table and the red side to indicates a stopping point. As well as an impressive meat feast, the Fazenda experience includes a buffet of mouth-watering salads, freshly cut vegetables and traditional side dishes. Featuring an impressive wine list, which includes a

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selection of the finest wines from South America, as well as some fantastic European wines, Fazenda is the perfect place for wine lovers to sit back and enjoy wines from around the world. Fazenda’s sleek interiors have subtle undertones of the restaurant’s South American origins with cow-hide, glowing orbs and saddles all featuring in the design. The excellent food, combined with a great atmosphere and an impressive wine and cocktails list, makes for an enjoyable experience every time. Fazenda is set to open in Manchester in the autumn.

Visit ww.fazenda.co.uk or follow @fazendalpool or fazendaleeds to keep updated on the latest news.

Building services engineering skills in greater demand

conomic upturn has seen a marked rise in the number of people being employed in the building services engineering disciplines of electrical installation and maintenance, plumbing, heating and ventilating as well as the wider arena of engineering maintenance The leading training provider in all of these fields is JTL, a charitable company that was formed in 1989 and is believed to have been responsible for the training of some three quarters of all qualified electricians currently working. A key route to entry into all these sectors is via apprenticeships so the decision for a business to engage is as much an expression of its belief in the future as is capital investment or spending on a new marketing campaign. Drawing upon public support funding is crucial

in many decisions and JTL works closely with employers to ensure they receive the maximum grant for those aged 16-18, with declining support levels for older ages. Another reason for JTL’s success in this work is because each employer and apprentice is supported by a dedicated training officer who has first-hand experience of working on the job. Full details are shown on the website www.jtltraining. com. The North West of England is leading the way in making decisions to employ more apprentices. JTL figures show that in the five months that ended at the close of 2013 the company has achieved over 100 per cent of its full annual target, helped by a pool of young applicants who had been successful in their first phase assessment, before being placed on a list for employer interview.

14/05/2014 14:11

PLACES TO GO

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WISH YOU WERE HERE

Steeped in history with a rich cultural heritage, Liverpool City Region is thriving, stylish, cosmopolitan and vibrant. A rich history, passion for music, the arts, culture and sport means there will always be plenty to see during your time here.

iverpool Biennial is the UK’s leading contemporary arts festival, which runs from 5th July to 20th October. Its programme incorporates many of the city’s prominent arts venues, including Walker Art Gallery, FACT, Tate Liverpool, the Bluecoat, Open Eye Gallery and the former TUC building, which has been re-opened for Biennial.

There is also a vast cultural programme to complement the International Festival for Business, staged across the city region through June and July. This encompasses festivals such as Brazilica and Africa Oye, major exhibitions such as Piet Mondrian at Tate Liverpool and Grayson Perry at Walker Art Gallery and specially commissioned works around the city.

The finale to IFB will be Memories of August 1914 – when giant puppets from acclaimed street art company Royale de Luxe will roam the streets of the city in a work that will be the UK’s flagship World War I memorial. Music fans across the world know Liverpool as the home of The Beatles, and the City Region proudly remembers its most famous

sons with a range of museums, attractions and tours dedicated to the Fab Four. Visit the award-winning Beatles Story in the Albert Dock for a unique interactive tour through the lives and times of John, Paul, George and Ringo – from the early days to their solo careers. Many visitors to Liverpool take a couple of hours to go on the Magical Mystery Tour,

We are delighted to be in the heart of this vibrant city that is hosting the first International festival for business and look forward to welcoming delegates from local and far. Situated directly opposite Liverpool Lime street train station, the Liverpool City Centre Marriott hotel is the perfect location to explore Liverpool and all it has to offer. With conference facilities fully equipped for up to 300 delegates in our Merchant Suite, we offer the perfect setting for your business & leisure needs! For enquiries or reservations please contact Diana.Dowling@Marriotthotels.com or call 0151 476 8000

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Summer 2014

a circuit of the city which takes in, amongst others, John and Paul’s childhood homes, Strawberry Field and Penny Lane, immortalised in song. To see where the band made its name, visit The Cavern Club on Mathew Street, home to regular live music as well as numerous photo opportunities. The restaurant scene in Liverpool is in a purple patch, with exciting new openings seemingly every week. Carpathia Bar, in new hotel 30 James Street, offers a great menu with even better views from its rooftop bar on the waterfront. A couple of minutes away is Salt House Bacaro, a Venetian tapas restaurant which is the latest venture from the people behind the ever-popular Salt House Tapas. As well as two cathedrals and the Everyman theatre, Hope Street is home to some of the best restaurants in the city. Visit The Clove Hitch for some excellent British cuisine. If burgers are more your thing, head downstairs for the 23 Club or to Free State Kitchen over the road, with its wonderful summer garden. Further on down the street is Host and The Quarter, the latter of which was recently included voted by The Times as one of the 20 coolest restaurants in the UK – shortly behind Camp and Furnace, located in the burgeoning Baltic Triangle district. Liverpool is a city that is very proud of its

PLACES TO GO

nightlife, both due to the variety and quality on offer. From superclubs to pubs with dogs, a thriving gay quarter to comedy venues on the waterfront, dance warehouses to concept bars, Liverpool at night has many faces. Perhaps one of the best areas to explore is Seel Street. No matter what you’re looking for, you’ll find it here. Glamour and

Latin dancers in a former Polish church: Alma de Cuba. Hawaii’an-themed cocktail bar: Aloha. Traditional pub with top-notch food: The Monro. Hot dogs, steins and a bar with a secret code: Salt Dog Slims. Arts hub specialising in whisky and real ales: MelloMello. This is without even mentioning Santa Chupitos, Almost Famous or Empire. And of course, if you’re staying out until the bitter end, The Peacock and Heebie Jeebies are always good for a dance.

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29/05/2014 15:12

LEGAL & FINANCE

well connected

Employment – quick dismissals without slow repentance

common question asked by employers is how to go about effecting a quick dismissal without ending up in legal hot water. There is no substitute for a proper and fair process, the starting point for which in cases of misconduct or poor performance is the ACAS Code of Practice 1 – Disciplinary and Grievance Procedures. However, such a process need not be a protracted one if clear parameters are set from the outset. Employers should have clear written policies explaining their disciplinary procedure. They should heed the following principles, which should underlie that procedure: Raise and deal with issues promptly and do not unreasonably delay meetings, decisions or confirmation of those decisions.

Act consistently • Carry out any necessary investigations, to establish the facts of the case • Inform employees of the basis of the problem and give them an opportunity to put their case in response before any decisions are made • Allow employees to be accompanied at any formal disciplinary meeting • Allow an employee to appeal against any formal decision made. The code sets out appropriate action to deal with misconduct or poor performance. For the first act of misconduct or poor performance it is usual to give an employee a written warning. A further act of misconduct or failure to improve performance within a set period would normally result in a final written warning.

Any further misconduct or failure to improve would result in dismissal. Two recent legal

developments may assist employers, the first relates to “protected conversations” and the second to relying on earlier > continued on page 42

UKTI TO SHOWCASE AT IFB 2014 by Clive Drinkwater, Regional Director, UKTI North West

Clive Drinkwater

e are major participants at the IFB because of that one simple word International. This is the biggest festival celebrating international business since the Festival of Britain in 1951 and the lure of rubbing shoulders with thousands of visitors from dozens of countries was too much for me to resist. So we are hosting the major opening event with our British Business

Embassy on 9 June, following this with eight sector focused days and eight market days, a day working with Medium Sized Businesses and conferences on Aid Funded Business and Undersea Technology. We are bringing UKTI people from all over the world to make business connections and providing a state of the art business matching service for IFB delegates, along with a package of support to help each and every one of them to prosper in overseas markets. I am relocating my office to Liverpool during the whole of June and July and I am personally attending many of the events with my

team and speaking at over 30 different conferences. We will have a permanent presence in the Hub with at least two advisors on hand at all times and I will be hosting a weekly Export Clinic. This all matters because international business matters. Exporting firms are 34% more productive, 75% more innovative, spend 3 times as much on R&D and are 12 % more resilient than those who don’t export. Prosperity for the Liverpool City Region, the North West and the North in general will be driven by getting more businesses to begin exporting and encouraging those that are already exporting to get into new high growth emerging markets. If every company that exports now were to enter one new market the effect on the total exports

from the region would be dramatic, possibly growing it by £2bn. That is why we are putting on so many market events, so many events targeting growth sectors and providing networking opportunities for so many businesses all coming together in Liverpool. The IFB starts a fantastic Summer of Exporting that could transform our international trading position. I’m going to be there. I’m excited about being there. If you’re serious about growing your business you need to be there too. Clive Drinkwater, Regional Director – UKTI North West. To contact the North West International Trade Team please call 0845 603 7053 or email info@ uktinorthwest.co.uk

Summer 2014

LEGAL & FINANCE

INTERNATIONAL GROWTH FOR NORTH WEST BUSINESSES

s the region prepares to host the International Festival for Business this summer, there has never been a better time for businesses to look at their growth plans and consider accessing new markets overseas. Trading internationally can give you an advantage over competition, however it is important to find the right emerging markets for your business. The North West Fund has built good relationships with the Enterprise Europe Network and UK Trade and Investment, both of these organisations can help businesses looking to export. Exporting may be challenging without investment and entrepreneurs need to consider how to fund their activity. The North West Fund can help advise on how best to structure your growth. Financed jointly by the European Regional Development Fund and the

European Investment Bank, the £155 million North West Fund has already supported more than 270 businesses with over £90 million. Many of The North West Fund’s Inspiring Entrepreneurs have already begun accessing overseas markets; here is an example of one Inspiring Entrepreneur… Surgical glove pioneer begins exporting with helping hand from UKTI and The North West Fund Leanvation, which has developed an innovative range of surgical gloves, is exploring new export markets since securing investment from The North West Fund for Venture Capital. Based at St Helen’s Chamber, the company has created a range of 100% latex free surgical gloves. Using the latest advances in material technology, all Leanvation gloves have been engineered to deliver comfort, sensitivity

and protection while removing the risk of potentially lifethreatening latex allergy. Leanvation was founded by Jonathan Day and Tony Downes, who both have a strong background in healthcare, having worked with established surgical product brands, before breaking out to set up their own team, in 2013. The investment from The North West Fund for Venture Capital has allowed the business to recruit a company Chairman and two sales staff, whilst also providing them with the financial support to bring their products to market, both here in the UK and across Europe. The team at Leanvation were keen to tap into export markets from an early stage and began talking to their contacts at UKTI straight away. However, Jonathan explained that existing networks and contacts have also been invaluable, he said: “A number of former colleagues have

also ‘broken out’ to set up their own thriving businesses. By tapping into this network, we have been able to hit the ground running, using their local knowledge of the competitive landscape.” Lisa Ward, Investment Manager at Enterprise Ventures, which manages The North West Fund for Venture Capital said: “Jonathan and his team are experienced managers with strong commercial judgement. As a management break-out team, they have been able to bring their innovative products to market quickly, and use their industry contacts to increase sales, here and overseas.” Fund managers from The North West Fund will be involved in a number of events throughout the International Festival for Business. Keep checking The Fund’s website for more details about where you can find them during the festival. www. thenorthwestfund.co.uk

DOES YOUR BUSINESS NEED FINANCE? We have already supported more than 270 businesses with over £90 million of funding and we’re looking for more businesses like yours. So whether you are just starting up or seeking funding to help take your company to the next level, investment of between £50,000 and £2 million from The North West Fund could be what you need to help your business flourish.

Interested? Find out more at: www.thenorthwestfund.co.uk

Could you be our next investment? T: 01925 418 232 E: enquiries@thenorthwestfund.co.uk The North West Fund is a £155m investment fund, established to provide debt and equity funding from £50,000 to £2m to small and medium sized enterprises (SMEs) based in, or relocating to, the North West of England. All of our Fund Managers are authorised and regulated by the Financial Conduct Authority. We are unable to invest in retail businesses. Please check the website for a full breakdown of eligibility.

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19/05/2014 14:56

LEGAL & FINANCE

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> continued from page 40 warnings in taking the decision to dismiss: 1. “Protected Conversations” also known as pretermination negotiations or discussions: Employers will be aware of “without prejudice” conversations, which take place to discuss the proposed termination of employment contracts. But employers may be less familiar with the legal protection which “without prejudice” does, and, in many cases does not, afford. Since 9 July 2013 a new section 111A of the Employment Rights Act 1996 (ERA) has been in force which is intended to provide both employers and employees with a safe space in which to enter into negotiations about the proposed termination of the employee’s employment, without what the parties have said to one another being admissible in any subsequent ordinary unfair dismissal proceedings. There are two important caveats however: first,

such conversations are admissible evidence in other legal proceedings such as whistleblowing or discrimination claims. Second, such conversations will not be protected if there has been “improper behaviour”. This concept is widely defined and includes when the employer puts “undue pressure” on the employee. Examples of undue pressure include where an employer does not give an employee sufficient time to think over an offer made during a protected conversation. It also includes where an employer essentially says that the employee will be dismissed unless s/he accepts what has been offered through the protected conversation. Given the risks these caveats entail, employers should proceed with caution and keep careful notes of any protected conversation. 2. Previous warnings: two appeal court decisions from

2013 address how far an employer can have regard to previous warnings when deciding whether to dismiss an employee for a further misdemeanour. These cases are Davies v Sandwell MBC [2013] EWCA Civ. 139 and Wincanton Group Plc v Stone and Gregory (EAT) UKEAT/0011/12 LA. In both cases the employment tribunal (ET) had undertaken its own assessment of the warnings which preceded the dismissals, and had queried whether the employers were reasonable to have given weight to the warnings in deciding to dismiss the employees. The Court of Appeal in Davies was clear that only in exceptional circumstances should an ET investigate previous warnings and their validity or appropriateness. Such exceptional circumstances might be bad faith or the manifest inappropriateness of the warning. Otherwise the ET should adopt the warning and apply section

98 of ERA to determine whether the dismissal was fair in all the circumstances, including the employer’s reliance on the previous warning. The Employment Appeal Tribunal made a similar finding in Wincanton. Employers should therefore feel confident to take previous warnings into account when making a dismissal decision, and should not feel the need to re-investigate the subject of these warnings (unless they suspect bad faith or something else manifestly wrong about the warning). In summary, employers should keep abreast of the evolving legal developments in the field of unfair dismissal law and ensure that their policies and procedures reflect these. Solicitors or direct access barristers (who may be instructed without employers first using the services of a solicitor) will be able to assist in explaining these developments and advising on the specifics in particular cases.

A new chapter for IP specialist Forresters

Patent and Trade Mark Attorneys We make it our business to understand yours Clear, straightforward advice for all your intellectual property issues London : +44 (0) 20 7283 8989 Birmingham : +44 (0) 121 236 0484 Merseyside : +44 (0) 151 647 6746 Munich : + 49 (0) 89 2441 299 0 email : cleardirection@forresters.co.uk website : www.forresters.co.uk

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eading Intellectual Property specialist Forresters is celebrating a new chapter after moving into offices at the historic Port of Liverpool building. The North West branch of the global firm has transferred its whole workforce from offices in Wirral to a new spacious base in the heart of Liverpool’s financial district. The move will allow Forresters to build on its client relationships, delivering bespoke IP solutions to businesses and entrepreneurs across the Liverpool City Region. Founded in 1884, Forresters specialises in all areas of intellectual property, including patents, trade marks, designs and copyright, with offices in Birmingham, Liverpool, London and Munich. North West partner Ross Walker said: “We pride ourselves on building strong,

20/05/2014 11:48

long-term relationships and meeting with clients on a regular basis. Moving to a vibrant city centre office will bring us closer to our clients and will optimise relationships. “The Liverpool City Region has a very strong knowledge economy as well as diversity in sectors such as life sciences, engineering and digital technology. Our team has many years of experience and can cut through complex IP issues across these sectors and many more, providing crystal clear advice and strong support throughout the legal process.” “We are proud to be providing an unrivalled service, offering a thoroughly professional team at one of the city’s most accessible locations.” Forresters’ Liverpool office will cover the whole of the North West as well as North Wales.

Summer 2014

LEGAL & FINANCE

ROCKETING REVENUES WITHIN THE RULES Please Mind the Gap! We are all too familiar with this warning phrase issued to rail passengers to take caution while crossing the gap between the train door and the station platform. However, many businesses also need to ‘mind the huge gaping void’ between compliance and success on the ground. As the hazy lights of future prosperity linger in the distant horizon, small businesses need to change tact to stay in the race. Now the bruised economy is displaying signs of recovery, meeting business objectives has changed from joining the dots to an integral recipe. You need to become savvy. Keep on a measured straight course by meeting your legal and regulatory compliance. These are not risks to turn a

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blind eye to any more. It’s time to loosen the grip on your survival ropes as this safety net is about to crash and burn. Instead, a new transforming way forward is embracing compliance, hand in hand with managed risk in the workplace. This will keep you a confident stride ahead of your competition. What does this involve? For instance, take your general terms and conditions. Yes! Those tedious convoluted T&Cs conditions that are often considered to be the Japanese Knotweed of business documentation. Not surprisingly, this is a very true perception of many business company owners. Yet, having relevant terms (in plain English, please!) that literally describes the basis about

how your business operates is a lifeline you need to survive. A frequent problem arises because there is often a distinct lack of practical business experience within the legal profession. Hence, a business owner is often left with uninterpretable terms that simply do not cover all key issues liabilities. You need to get terms that are clear and protect your unique business operations. At Fortis Legal, our legal professionals have over half a decade of ‘hands on’ business expertise. Hence we understand the heartbeat of how businesses work; especially trading through a recession. Ok, so you now have fully compliant documents. What next? It’s time to add the zest of success – commercial

management. Are you operating your business without leaking money? Are you achieving value for money to support sustainable long term profit margins? Commercial evaluation will identify if your prices are market specific, cover all your costs, and include relevant cancellation fees and renewal terms, to name a few key initiatives. Your commercial measures will keep your revenues rocketing afloat and guarantee a fair commitment to your customers. Believe me! Here’s another guarantee – your customers will appreciate the stability this brings! Are you interested to be one step ahead? Contact Fortis Legal

0800 285 1740

28/05/2014 10:04

EVENTS

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UPCOMING EVENTS IFB 2014

JULY

SOCIAL MEDIA AND SOCIETY Tuesday 8 July 12.15-14.30 • Liverpool Anglican Cathedral, The Concert Room, St James’ Mount, Liverpool

RESPONSIBLE & PROFITABLE? HOW BUSINESS IS GOOD FOR BRITAIN? Wednesday 9 July 17.00-19.00 • Rathbones, Port of Liverpool Building, Liverpool

15 JULY

16 JULY

POWER OF THE CHAMBER GLOBAL NETWORK CONFERENCE Tuesday 15 July 09.00-17.00 • Rum Warehouse, Stanley Dock, Regents Road, Liverpool

POWER OF THE CHAMBER GLOBAL NETWORK GALA DINNER Wednesday 16 July 18.30-00.00 • Rum Warehouse, Stanley Dock, Regents Road, Liverpool

BCC ACCREDITED COURSES

JULY

22 JULY

EXPORT DOCUMENTATION & METHODS OF PAYMENT Thursday 3 July 09.00-17.00 • Liverpool Chamber, No. 1 Old Hall Street, Liverpool

DOCUMENTARY LETTER OF CREDIT Tuesday 22 July 09.00-17.00 • Liverpool Chamber, No. 1 Old Hall Street, Liverpool

18 SEPT

10 OCT

AGENTS & DISTRIBUTORS, EFFECTIVE INTERNATIONAL SALES & MARKETING Thursday 18 September 09.00-17.00 • Liverpool Chamber, No. 1 Old Hall Street, Liverpool

CUSTOMS PROCEDURES & RULES OF PREFERENCE Friday 10 October 09.00-17.00 • Liverpool Chamber, No. 1 Old Hall Street, Liverpool

OTHER UPCOMING EVENTS

JULY

HOW TO TRADE OVERSEAS & NOT BREACH THE BRIBERY ACT (ERDF) Friday 4 July 14.00-17.00 • Liverpool Chamber, No. 1 Old Hall Street, Liverpool

JULY

MEET & EAT

22 JULY

Tuesday 22 July 12.15-14.15 • Gusto Restaurant & Bar, Edward Pavilion, Albert Dock, Liverpool

23 JULY

INTERNATIONAL SALES NEGOTIATION SKILLS: PREPARING TO SELL INTERNATIONALLY (ERDF) Tuesday 8 July 13.45-17.00 • Liverpool Chamber, No. 1 Old Hall Street, Liverpool

UNDERSTANDING BUSINESS IN HONG KONG (VIDEO CONFERENCE) Wednesday 23 July 09.00-17.00 • Liverpool Chamber, No. 1 Old Hall Street, Liverpool

To book your place for International events, email export@liverpoolchamber.org.uk. To book your place for any other events, email events@liverpoolchamber.org.uk. Please check www.liverpoolchamber.org.uk/events for details of Liverpool & Sefton Chamber’s monthly Meet & Eat events, and for an extensive list of the forthcoming events programme.

Summer 2014

SERVICES

TNT POST HIRES 500 POSTIES IN LIVERPOOL · Posties to deliver mail in L Postcode using latest technology · Mayor of Liverpool delighted with job creation · Employment Minister – This is excellent news for local area TNT Post, the UK’s second largest private postal operator and main competitor to Royal Mail, is now delivering mail to households and businesses in the L Postcode, following the recruitment of 500 Posties in the Liverpool area. Liverpool joins Manchester and London as the latest location for TNT Posties, taking the number of people hired by TNT Post to 3,000 in less than two years. The company chose Liverpool as its next destination to roll out its delivery service because of the positive approach the City had in welcoming inward investment and the help it gave in targeting the jobs at the hard to reach youth and long term unemployed. The TNT Post Postie’s will complete their deliveries using bicycles. In addition, for the first time, every letter is scanned, with a track and trace service to the door. Mayor of Liverpool Joe Anderson said: “I am delighted that TNT Post has chosen Liverpool as the latest location for their delivery service. Together with our partners, we worked really hard with

them to help target and recruit people with the right skills. I keep saying that Liverpool is open for business, and we are now having real success in attracting high quality firms delivering substantial numbers of jobs.” The jobs have been filled by people who have found it hard to get back into employment. The flexibility of the roles has made them particularly appealing for women returning to work, second jobbers, those balancing childcare commitments and school/college leavers. The company, together with Liverpool City Council developed a Pre-Employment Training course which saw over 170 candidates to establish their suitability for the role. It also worked with Job Centre Plus and Aventa to fulfil the rest of the roles. To find out more about the TNT Post mail delivery service please visit www.tntpost.co.uk or e-mail moreinfo@tntpost.co.uk

Send a lot of local mail? Then this is your sort of postal service. If you send mail to residential addresses within the Liverpool area you may be able to take advantage of our competitive postage costs with our LocalSort service. It’s a 2-3 day local postal service that gives you the added reassurance your mail can be tracked through to the letterbox. As well as potential cost savings and item trackability, your dedicated TNT Post Account Manager will always be on hand. Let’s meet to see what we can do for you.

Call 01628 878042 or email moreinfo@tntpost.co.uk

207800-7-LIV TNT.indd 1

19/05/2014 14:38

NEWS

well connected For more information and advanced bookings, call 0151 559 3356, email info@titanichotelliverpool.com or visit www.titanichotelliverpool.com.

Rum Warehouse welcomes world class business

iverpool’s most exciting new events space is opening exclusively for the launch of the highly anticipated International Festival for Business (IFB). The 1,000 capacity Rum Warehouse, at Titanic Hotel Liverpool, Stanley Dock will open to host and cater for a variety of events, including awards ceremonies, expo’s, roadshows and conferences. Kerry Smith, Sales and

Marketing Director of Titanic Hotel Liverpool, said: “It is an honour to be hosting such a stellar line-up of events at the Rum Warehouse, before it has officially opened to the public in July.” The events and exhibition space has been restored to retain its original features such as its floor-toceiling windows with stunning views onto Stanley Dock

and the adjacent Tobacco Warehouse. It combines two floors with a range of boardrooms and breakout spaces, three bars, full black-out capability, outside terraces, high speed internet and onsite free coach and car parking. Kerry added: “The Rum Warehouse is a blank canvas that can be tailored to suit different companies and organisations which will be shown throughout the 50-day IFB. “Businesses can approach us with a vision of their event and we can work with them to bring this to life. We look forward to welcoming

a diverse range of clients when we open officially this summer.” The adjoining luxury Titanic Hotel Liverpool will also open its doors to the public. The 153 bedrooms will be complimented with a spa, high-end restaurant and The Rum Bar, offering businesses, city dwellers and tourist alike a stylish hideaway just moments from the city. Kerry concluded: “Our offer is completely out of the ordinary and for us to be welcoming business nationally and internationally within our first quarter is the best showcase we could have ever have hoped for.”

“Is it really 21 years……….? I find it hard to believe that I

was only 24 when I started out at Lake in 1995 as an Installation engineer, just two years after the business was established. I put the ongoing success of the company down to our loyal, enthusiastic and down-to-earth team of staff who really do have the customer’s best interests at heart. I am extremely proud of the whole Lake team and their tireless efforts that have brought us to this 21 year milestone.

We take great pride in our long-standing customer base which includes the likes of Riverside Housing, Fords of Winsford, StanleyBet, Autism Initiatives and Great Places Housing. With us, our clients know that we value the long term relationship and not just the “quick sale”. We tailor a solution specifically to their business needs. Over the years we have built some very strong trade relationships too, with many of the most respected brands in our industry partnering with us, to enable us to provide truly bespoke Solutions for our customers. We look forward with positivity to the next 21 years!!”

Managing Director, Paul Dolan

“It really doesn’t feel like 21 years ago that it all began! Time flies when you’re having fun! Over the years Lake has become a recognised symbol of quality and reliability; both to our clients and fellow members of our industry. I am extremely proud of our team, and all they have achieved. With constant change forced by technological advances, the next 21 years offer an exciting way ahead”. Chairman and Founding Director, Pete Dobson

206154-7-LIV Lake Direct Edit.indd 1

www.lakedirect.com

21/05/2014 16:29

WE ARE PROUD TO BE CELEBRATING 21 YEARS IN BUSINESS THIS YEAR Your Business is Our Business Lake Technologies is committed to delivering you the most cost effective communications solutions, expertly tailored to your business needs. We work with you to implement the latest business communications technology, whilst also maximising your return on investment by improving your customer service, reducing your operating cost and increasing your productivity. Lake are a proven and trusted team of professional, people-focused technicians and consultants. Based at our Merseyside service centre we have over 21 years in providing comprehensive business driven telecommunications throughout the UK. All the products and services we provide are fully managed by us, and our systems incorporate unlimited scalability enabling them to grow with your business. We will consult and advise you on the best use of business communications to achieve your commercial goals and objectives. Our focus is you and your business. At Lake we supply, service & support business telephone systems to serve all aspects of modern business communications from sole traders to multi location national businesses, including: • • • • • • • • • • •

NEC, AVAYA and Samsung business telephone systems Analogue, Digital and IP Telephone lines with lowest call rates Broadband and Wide Area Data Networking Connections Voice Over IP Telephony and Multi Site Networking WIFI, DECT and Mobile Telephone Integration Intelligent Call Routing and New Provision for ALL 01 02 03 08 & 07 Multi media Contact Centers Call Recording & Voicemail messaging Unified Communications with full presence management Business Continuity Solutions Structured cabling – CAT5e, CAT 6 & fibre to bolt it all together

Visit our website at www.lakedirect.com

Call us Now to see how we can help you

08000 407 307

NEW MEMBERS

well connected

New Members March 2014-May 2014 Welcome to our new Chamber members! Visit: www.liverpoolchamber.org.uk for further contact information. Agent Marketing 43 Jordan Street, L1 0BW www.agentmarketing.co.uk Amphletts Solicitors Limited 49 Conway Road, Colwyn Bay, LL29 7AN www.amphlettslegal.co.uk AP Creative Imaging Ltd Crosby, L23 5RP www.apcreativeimaging.com Arcus Consulting LLP Century Building, 303 Tower Street, Brunswick Business Park, L3 4BJ www.arcus.uk.com Batten Hughes & Co Ltd 173 College Road, L23 3AT www.battenhughes.co.uk Beatles Liverpool and More Limited 15 Parkview Road, L11 6LD www.beatlesliverpoolandmore. com BikeRight! DBH Business Centre, 105 Boundary Street, L5 9YJ www.bikeright.co.uk BMWQ Limited 2 Ambassador Place, Stockport Road, Altrincham, WA15 8DB www.beatmywastequote.com Boudoir Boutiques Unit 14 Cavern Walks, 8 Mathew Street, L2 6RE Bradbury Fields The Bradbury Centre, Youens Way, L14 2EP www.lvsb.co.uk Bradley Street 17 Bold Street, L1 4DN www.bradleystreet.com

Britannia Fleet Removals Unit 9-11, Nexua, Randles Road, Knowsley Business Park, Prescot, L34 9HX www.britannia-fleet-removals. com

Crowne Plaza Liverpool – John Lennon Airport Speke Aerodrome, Speke, L24 8QD www.crowneplaza.com/ liverpoolarpt

Elysium Law LLP 116 Duke Street, L1 5JW www.elysium-law.co.uk

Cal Enterprise Solutions Ltd 5th Floor Orleans House, Edmund Street, L3 9NG www.cal-international.com

Custom Floors (North West) Ltd McNaught Hall, 295B Claughton Road, Birkenhead, CH41 4DU

Enterprise Ventures 12 Princes Parade, L3 1BG www.evgroup.uk.com

Dapper HR No. 9, 6th Floor, Gostins Building, 32-36 Hanover Street, L1 4LN www.dapperhrconsultants.co.uk

Escata Ltd 18 Broadmead, Heswall, Wirral, CH60 IXD

Cassell Moore Solicitors Edward Pavilion, Albert Dock, L3 4AF www.cassellmoore.com Chase de Vere Independent Financial Advisors 4th Floor, Washbrook House, Lancastrian Office Centre, Talbot Road, Old Trafford, Manchester, M32 0FP www.chasedevere.co.uk Cheryl Gradwell Ltd 8 Rosefield Hall, 40 Hesketh Road, Southport, PR9 9PB www.telecomplus.org.uk/ cherylgradwell City Wine Bar 21-23 Old Hall Street, L3 9BS www.citywinebar.net Click Consult Unit B1 Willow House, Oaklands Office Park, Hooton Road, Hooton, Wirral, CH66 7NZ www.clickconsult.com CNC Robotics Ltd 3B Olympic Way, Sefton Business Park, Aintree, L30 1RD www.cncrobotics.co.uk Coates - Exports 16 Forefield Lane, Crosby, L23 9TH

Dataspace UK Wincham Business Park, Wincham, Northwich, CW9 6GB www.data-space.co.uk

Emmaus Merseyside 38 Sandy Road

Exponential-e Manchester Business Park, 3000 Aviator Way, Manchester, M22 5TG www.exponential-e.com

David Burgess Magician 121 Gorsey Lane, Litherland, L21 0DG

Face Aesthetics Clinic 42D Liverpool Road, Birkdale, Southport, PR8 4AY www.faceaestheticsclinic.co.uk

De Winter Marketing Fidelity House, 12A Stocks Lane, Boughton, Chester, CH3 5TF www.thinkdewinter.co.uk

Fazenda Horton House, Exchange Flags, L2 3YL www.fazenda.co.uk

Designed To Last Ltd 22 Kerman Close, West Derby, L12 5NH www.designed-to-last.com

Freshly Made Content 30 Great Guildford Street, London, SE1 0HS www.internationaltradeexpo.co.uk

Discount Branded Clothing 66 Houghton Street, L1 1LP

FW Capital Limited 6th Floor, The Plaza, 100 Old Hall Street, L3 9QJ www.fwcapital.co.uk

Drivecard Tudor House, Hampton Road, Southport, PR8 6QD www.drivecard.co.uk DW Publishing (UK) Ltd 9B Hoghton Street, Southport, PR8 0TE www.exclusive-magazines.co.uk Ellimonelli The Pear Trees, 25a Aughton Road, Southport, PR8 2AG

Gary Jones Events 6 Marnell Close, L5 2AR www.photoboothservices.com Hanover Wealth Management 11-13 Hanover Street, L1 3DN www.hanoverwm.co.uk Harbra Marine Industrial Coating 40 Stockmore Road, Norris Green, L1 3EQ www.harbramarine industrialcoatings.co.uk

A new member experience – Fortis Legal

laire Ross, commercial director at Fortis Legal, comments on how her organisation has benefited from Chamber membership: “Most companies have no idea they have treasure on their doorstep to drive business to new heights. Liverpool & Sefton Chambers is an absolute gem if you’re smart in how you take advantage of their services. Unlock the safe and start using the array of events and expertise. “Fortis Legal has reaped Chamber benefits, taking us from meandering along to sprinting on the athletics track. No time for intensive commitment or

restrictive rules. Instead, we developed through though-leadership seminars with reputable companies. It gives us a sharp market edge. We’ve been escorted into the depths of market sectors with warm introductions weighted in gold. I’ve discovered that if you approach the Chambers strategically, they proactively promote and support your business. They simply ‘get it’. “It is refreshing after endless and rather tedious networking with many shark sales reps that have no interest to create business opportunities. Our ethos is to create a fairer society uplifting our local business community. These

values we live and breathe are respected and understood by the experienced Chambers team. “Together, we identified our target clients to create reciprocal business relationships. This powerful approach led to an evolution in the markets and type of organisations we are aligned to. Now, our services are fully optimised and delivering premium value to our customers. “The moral of the story is to join the Chambers, share your objectives and work a strategy to uplift your business. It works! Those who dare, we welcome the opportunity to support you.”

Summer 2014

TOP BUSINESS VENUES / CLASSIFIED

Hope Street Hotel, located on Liverpool’s most exciting street, bookended by two iconic cathedrals and close neighbours to universities, theatres and a concert hall. • Five flexible meeting and event spaces for two to 100 • Flexible delegate rates

The Bluecoat is known for being one of the most iconic creative buildings in Liverpool’s city centre and we offer a variety of fantastic rooms for hire. We have well equipped spaces available for corporate clients and are flexible to accommodate any kind of event from conferences to meetings or receptions.

• The hotel’s award winningrestaurant The London Carriage Works caters for all events

www.comcab-liverpool.co.uk

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Web: www.hopestreethotel.co.uk Email: events@hopestreethotel.co.uk Tel: 0151 709 3000 Fax: 0151 709 2454 Facebook: Hope Street Hotel and The London Carriage Works Twitter: hopestreethotel

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the Bluecoat, School Lane, Liverpool, L1 3BX Tickets and information: 0151 702 5324 Web: www.thebluecoat.org.uk Twitter: @thebluecoat Facebook: \thebluecoat

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22/05/2014 10:11

Excellence in Publishing ...and

Apps Design Events Print

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Visit us at www.excelpublishing.co.uk or call us on 0161 236 2782 to see how we can help develop your business Excel Publishing Company Ltd, 6th Floor, Manchester One, 53 Portland Street, Manchester M1 3LD Excel advert 185x90mm.indd 1

01/04/2014 15:36

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NEW MEMBERS

well connected

New Members March 2014-May 2014 Welcome to our new Chamber members! Visit: www.liverpoolchamber.org.uk for further contact information. Hughes Sub Surface Engineering Ltd Marine House, Rimrose Road, Bootle, L20 4TY

Miss Hollywood Wax Emporium Royal Clifton House & Spa, Southport, PR8 1RB www.misshollywoodwax.com

RIS Consultants (NW) Ltd Unit 1, The Wokshops, Marcus Street, Birkenhead, CH41 1EU www.risgroup.co.uk

The Smugglers Cove Britannia Pavilion, Albert Dock, L3 4AD www.thesmugglerscove.uk.com

Hyperoptic Unit C401, Westfield London, Ariel Way, London, W12 7FD www.hyperoptic.com

Moonstone HR Consulting Ltd 12 Everard Road, Southport, PR8 6NA www.moonstonehumanresources. co.uk

Seago Line A/S 12th Floor, The Plaza, 100 Old Hall Street, L3 9QJ www.seagoline.com Simcocks Advocates Limited Ridgeway House, Ridgeway Street, Isle Of Man, IM99 1PY www.simcocks.com

The UK Manufacturing Accelerator Ltd Spring Court, Spring Road, Hale, Altrincham, WA14 2UG

Invest Sefton 1st Floor Magdalen House, Trinity Road, Bootle, L20 3NJ www.investsefton.com ISR Finance Ltd 29 Piercefield Road, L37 7DG www.isrfinance.co.uk Jenny’s Bar Fenwick Street, Old Ropery, L2 7NT Jigsaw Law Pioneer House, Pioneer Business Park, North Road, Ellesmere Port, CH65 1AD Kingdom 25 Harrington Street, L2 9QA www.kingdom-liverpool.co.uk Kirkwood Wilson Ltd 45 Kensington Road, Southport, PR9 0RT www.kirkwoodwilson.co.uk Lesley’s Tropic 44 Fleetwood Road, Churchtown, Southport, PR9 0JZ www.lesleystropic.co.uk Liberty Flights 41 Bold Street, L1 4EU www.liberty-flights.co.uk Link Mediation Services Ltd 54 St James Street, L1 0AB www.linkmediation.co.uk Liverpool Cricket Club Aigburth Road, L19 3QF www.liverpoolcricketclub.co.uk LMR Health Ltd 53 Southdale Road, L15 4HX M3P Old Prescot Close, L31 1JH www.m3p.uk.com Mawquality 68 Bardley Crescent, Tarbock Green, Prescot, L35 1RJ www.mawquality.com MICT Ltd 26 Norfolk Street, L1 0BE www.mictgold.com Mini Moo Baby 3 King Street, Southport, PR8 1LB www.minimoobaby.co.uk

Mottram Decorators Limited Unit 30, Bembrose Business Park, Long Lane, L9 7BG www.mottramdecorators.co.uk MR Financial Services 47 Hoghton Street, Southport, PR9 0PG www.mrfinancialservices.co.uk New Directions Ltd 6th Floor, Horton House, Exchange Flags, L2 3PF NEX-G Energy 52 Liscard Road, Wallasey, CH44 9AF www.nex-genergy.co.uk Northern Case Supplies Ltd Cromwell Road, Ellesmere Port, CH65 4AA www.northerncase.co.uk Northwest Psychology Consultants Ltd 55 Rodney Street, L1 9ER www.www. northwestpsychologyconsultants. co.uk Pace Telecom Unit 2, Zenith House, Gresford Industrial Park, Wrexham, LL12 8LX www.pacetelecom.co.uk Pall Mall Medical 5 St Paul’s Square, L3 9SJ www.pallmallmedical.co.uk Parry & Company Solicitors Suite 2A Dovecote Court, Stanley Grange, Knowsley Village, L34 4AR www.parrysolicitors.co.uk Parties For You 16 Buland Close, Formby, L37 8BT Peacocks Units 5-6 & 12-13 Clayton Square, L1 1QR www.peacocks.co.uk PHC Marketing 3 Phillips Lane, L37 4AY www.phcmarketing.co.uk Presentation Consultancy 5 Warren Court, 8 Warren Road, L23 6UB Reason 61 Ltd 71 South Station Road, Gateacre, L25 3QE

SIS (GB) Ltd Hanover House, Hanover Street, L1 3DZ www.sishs.co.uk Slater & Gordon (UK) LLP Suite 3.1, 3rd Floor, Exchange Court, 1 Dale Street, L2 2PP www.slatergordon.co.uk Slater & Gordon Lawyers Wellington House, 4-6 St John’s Road, Waterloo, L22 9QG Specialised Delivery and Removals Flat 15 Henley Court, Henley Drive, Southport, PR9 7JU Spillane Independent Financial Services 3 Chapel Alley, Chapel Lane, L37 4DL SPK Training 40 Rodney Street, Meols, L1 9AA www.spkt.co.uk Stockton Consultancy Ltd 112 Fleetwood Road, Southport, PR9 9QN Syslink IT Solutions 24 Rectory Road, Southport, PR9 7PU www.syslink.co.uk Taking Shape 24 Church Alley, L1 3DD Tesco 46 Hanover Street, Liverpool ONE, L1 3DY www.tesco.com

Tickle Hall Cross 2 Derby Street, Prescot, L34 3LJ Tier 1 Ltd 49 Harington Road, Formby, L37 1NT www.tier1.ltd.uk Titanic Hotel and Rum Warehouse Stanley Dock, Regents Road, L3 0AN www.titanichotelliverpool.com Total Recall 49 Cedar Street, Southport, PR8 6NQ www.trppc.co.uk Tropic Skincare 11 Netherton Road, Mossley Hill, L18 4PS www.tropicskincare.co.uk/shop/ helenlawlor True Bearing Ltd 2 Buckshaw Court, East Terrace Business Park, Chorley, PR7 6TB www.truebearing.co.uk Vega Group Unit 1 Spectrum Court, Edwards Lane, L24 9HW www.vegaproperty.co.uk Victor Welsh Gladstone House, 2 Church Road, L15 9EG www.victorwelshlegal.co.uk VMM Hope Park, Taggart Avenue, L16 9JD www.vmminternational.org Voice Engineer Dot Com Ltd Burlington House, Crosby Road North, L22 4QF www.voiceengineer.com

The Bold Hotel 583 Lord Street, Southport, PR9 0BE www.theboldhotel.com

Waterford Technologies 623 Horton House, L12 3PF www.waterfordtechnologies.com

The Brasserie Harley Buildings, 11 Old Hall Street, L3 9HT

Wild Planet Travel 5 Wormwood Street, London, EC2M 1RQ

The Business Trust 719 Liverpool Road, Ainsdale, Southport, PR8 3NS The Chartered Institute of Building 1 Arlington Square, Downshire Way, Bracknell, RG12 1WA www.ciob.org

Liverpool & Sefton Chambers of Commerce

MAKING MERSEYSIDE SAFER

For over 35 years we have been helping organisations across the region maintain the highest levels of safety and first aid provision in the workplace.

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