THN-Social-Environment-Impact-Report-202425-A4-Portrait-Web-Singles

Social & Environmental Impact Report 2023/2024

Providing more than a roof for our people and more than a future for our planet.

INTRODUCTION

“We have had an incredible year of growth and development.”

Marc Goodkind Managing Director

Homelessness is a vast and

I am continually amazed by

complex issue that doesn’t

everyone’s dedication and their

have a single solution; no one

willingness to go above and

organisation, or even a single

beyond. Whether in the field

parliament government, can

or based in Luton, the team

solve it alone. In understanding

continually exceed expectations,

that reality, I’ve learned the

proving time and again their

importance of perspective —

commitment to supporting some

appreciating that if we continue

of society’s most vulnerable

to innovate, collaborate, and

individuals.

give our best, we are playing our part in making a vital difference.

That dedication has allowed us to continue to grow. We now have

The past year has brought

over 220 colleagues, housing

remarkable growth within

over 16,900 people across 2,800

The Housing Network. We’ve

properties in the UK, with

welcomed new colleagues,

3 distinct service areas.

each bringing expertise and

2

dedication from various sectors,

We have made great strides in

strengthening our impact.

our service propositions, refining our approach to ensure we

always offer “more than”.

Each resident receives person-

How do we offer more than to our

centric support tailored directly

workforce; how do we offer more

to their needs, ensuring they have

than to our residents; and how

the tools and resources essential

do we offer more than to Public

for growth and stability. This

Sector partners? By continually

adaptable model has allowed us

asking and trying to answer

to meet individuals exactly where

those questions we keep moving

they are in their journey.

71

%

of residents actively and positively engage with support services offered

forward.

In September we opened our first Our Ministry of Justice

commissioned AOP in Leicester

commissioned Community

— and by the end of 2024,

Accommodation Service Tier 3

we will be providing Leicester

(CAS3) contract is now embedded

City Council 44 bedspaces

in day-to-day business. The

with resident-centric support

challenge of housing 10% of all

in safe, secure and inspiring

the people released through

accommodation. I am extremely

the government’s early release

excited at the possibilities of the

schemes meant we housed over

AOP in 2025 and the coming

300 early prison leavers in just

years.

two days. It was an incredible achievement and showed the

At the start of 2024 we launched

total dedication of our front-

our strategy, The Missing Piece,

line teams in just 2 days. It was

which articulates a 5-year

an incredible achievement and

strategy where we will deliver

showed the total dedication from

10,000 units of safe and inspiring

our front-line staff through to

accommodation into 75% of

everyone in Luton.

Local Authorities across the UK.

We have also been successful in

Across 15 roadshows the length of

being awarded a contract with

the country, our senior leadership

Liverpool City Council where

team have engaged with all our

we are co-producing with the

colleagues and the overwhelming

YMCA in the area, with the

response has been enormously

early outcomes being extremely

positive and energised.

62,400 hours of support given to residents across all services

27,453

support engagement sessions undertaken between January and October 24

96.2

%

Average occupancy level

encouraging.

I am extremely proud of what we The real shift change in the

have achieved over the last 12

business has been the launch of

months and I hope that everyone

our Active Opportunities Pathway

within The Housing Network feels

(AOP). This new model operates

the same.

as an exempt housing solution that allows residents to “step up”

This brings 2025 into focus and

or “step down” as they progress

the endless possibilities that an

in their journey.

extremely purpose-driven and focused team can achieve.

3

INTRODUCTION

“One of the challenges we face as a company is that we rarely pause to celebrate our achievements.”

A Year of growth

Over the past year, we’ve expanded our CAS3 service to

I am extremely proud to introduce

provide accommodation and

our third consecutive Social &

support to almost 1,000 ex-

Environmental Impact Report.

offenders who were homeless

This report provides a sample

or at risk of homelessness on

of some of the things that our

release. This is a challenging

incredible teams in our Luton HQ

cohort, but we have had some

and across the UK do every day.

incredible results.

It is only a snapshot, as there are too many examples of us “adding

We have also successfully

value” to list them all.

launched our Active Opportunities Pathway. While it is

While we see social value as a

still early days, we have already

core component of our mission,

had some notable successes.

we also see our growth as a

Interest in this service is high, and

direct contributor to the social

we believe that AOP is likely to be

impact we have. “The more we

a key driver of our business going

do, the more good we can do”

forward. One of the exciting

is a statement regularly heard

features of the AOP is that, by

at our Senior Leadership Team

design, it incorporates support,

meetings.

care, and supervision, which allows us to offer more and track

On this measure, 2023/4 has

the significant impact we have on

been another good year. Not

the lives of the individuals we are

only have we supported more

supporting.

households than ever before, but we have also expanded the

Developing our strategy

range of services we offer and started to incorporate support

Over the last year, we spent

into our services in a far more

a significant amount of time

structured way than ever before.

debating, refining, articulating,

This has led to better outcomes

and communicating our strategy.

for residents, which goes to the

As a result, we are committed to

very heart of what we are trying

working effectively as a team to

to achieve.

deliver 10,000 units of safe and inspiring accommodation across 75% of Local Authority areas in the UK.

4

We’ve been delighted with how

This involved deep due diligence

well it has been received in the

on their part and their conclusion

business, with a genuine “let’s

that we have the structure

do it” spirit. Part of this process

and values that align with

saw us reaffirm our mission and

their organisation is a genuine

values, and it was clear that

endorsement of the business that

these are now embedded in the

we have become.

business. Of course, the adage that culture eats strategy for

Finally, we were recently

breakfast is never truer than at

invited by Crisis, the national

THN; however, the dedication

charity for people experiencing

and efforts of our team leave me

homelessness, to participate

with little doubt that we have the

in their Board strategy away

right culture and values operating

day. They were interested in

in this organisation.

understanding more about a

Gary Teper Managing Director

private organisation operating Being recognised

in the homelessness space that is socially purposed but able

Over the past year, we’ve been

to scale at pace. Again, this

proudly recognised as a leading

is a testament to the growing

business in the UK. While it was

reputation of our organisation.

an honour to receive a Highly Commended award in the Lloyds

People

Bank Business Excellence Awards for the overall Growth Business

Looked at from any angle, it

of the Year Award Category, we

is the incredible people in our

were even more pleased to be

organisation that drive our

the winner of the 2023 Purpose

impact and our success. Without

Before Profit Award.

each and every one of them, we would be less effective and

We have also been selected by

undoubtedly less impactful. I,

YMCA NT to partner with them

therefore, want to reiterate my

on the Active Opportunities

admiration and thanks to all

Pathway.

my colleagues across THN. Any success we have is built entirely on your hard work and efforts.

We are immensely grateful for all you do.

5

Part 1

Purpose At The Heart Of All We Do Everyone deserves the stability and dignity of a home. When people have a secure place to live, they can build stronger foundations for themselves and their families, contribute meaningfully to their communities, and create a society where everyone has the opportunity to thrive.

6

PART 1

Our Vision When life is at its toughest, we believe everyone deserves and safe and stable place to rebuild their lives.

Our Mission We aim to fulfil our purpose as an organization by providing;

Better Better Accommodation Support Better Partnerships

Our Values We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29. These values are shown opposite.

8

Better Business

Innovative Dynamic Dependable Respectful Kind

7,900 move-ins managed over a 12 month period

16,900 Total number of individuals housed to the end of October

The Housing Network is a socially

4. We are a good corporate

focused business. To evidence this

citizen.

commitment, we’ve changed our corporate constitution to include

We consider the impact of our

a statement of responsible

decisions on the communities

business principles, formally

in which we operate, providing

confirming that we are purpose-

access to opportunities for less

driven and seek to act responsibly

privileged people, and making

by following five core ideas:

a full and fair contribution to society.

1. We have a purpose that delivers long-term sustainable

5. We are guardians for future

performance.

generations.

We seek to operate with a

We recognise our duty to protect

purpose that serves society,

the natural world and conserve

respects people’s dignity, and

finite resources.

generates a fair return for investors.

By being authentically purposedriven and following these

2. We are honest and fair with

principles, we believe that

customers and suppliers.

THN will have happier and more fulfilled staff and will be

We aim to build lasting

commercially more successful

relationships, treating all

than if it purely focused on long-

stakeholders honestly and fairly.

term shareholder value.

3. We are a responsible and

Moreover, we profoundly

responsive employer.

believe that to be a successful business, we need to consider

We treat everyone with

the contribution we make to the

dignity, provide fair pay,

communities in which we operate

foster innovation and personal

and recognise our broader

accountability, and protect and

responsibility to society and the

nurture all who work for us to

environment. Being impactful

ensure they learn, contribute, and

should be a key component of our

thrive.

corporate mission.

9

PART 1

Our Strategy & Four Pillars Our Strategy 2024 29 will see us provide that missing piece

local authorities offer our accommodation

220

members of staff (an increase of 64 since March 2024)

Underpinned by our Mission, Vision & Values Homelessness is the visible sign

our Strategy 2024>2029 will see

of the symptoms at its cause. It

us provide that missing piece in

affects individuals and families

our pursuit to end homelessness.

and destroys lives. Solving homelessness and its impact is

Underpinned by four pillars, we

a complex topic and requires

will pave the way to a future

different pieces to come together

where homelessness is no longer

at the right time.

a crisis but a challenge we have overcome—creating pathways

As an organisation that

to lasting stability, dignity, and

firmly upholds its purpose to

opportunity for everyone.

provide ‘More than a Roof‘,

Our 2024-2029 strategy is focused on four key pillars: better accommodation, better support, better partnerships, and better business.

Together, these pillars guide us in creating safer, more supportive homes, building stronger relationships, and driving sustainable growth, all to ensure a brighter future for the communities we serve.

10

110

11

PART 1

Better Accommodation At the heart of our mission is the belief that everyone deserves a safe and stable place to live.

Our commitment to Better Accommodation means constantly enhancing the quality and accessibility of housing options.

By investing in modern, safe, and supportive environments, we aim to provide homes that empower individuals to rebuild their lives and find stability.

We’re continually expanding our reach and upgrading our properties, ensuring they are comfortable, secure, and equipped to meet the diverse needs of those we serve.

12

Better Support Beyond shelter, we recognise the importance of holistic support.

Our Better Support approach is concentrated around comprehensive, person-centred services, ensuring that every resident receives the mental health, employment, and social resources they need to thrive.

We know that moving from homelessness to independence involves more than just four walls; it requires a compassionate team ready to provide guidance and assistance every step of the way.

13

PART 1

Better Partnerships Collaboration is key to our success.

Through Better Partnerships, we will continue to work closely with local councils, charities, healthcare providers, and community organisations to create a network of support for our residents.

These partnerships allow us to amplify our impact, addressing both immediate needs and the underlying factors that contribute to homelessness. By fostering strong, mutually beneficial relationships, we’re building a foundation for sustainable, long-term change.

14

Better Business Sustainability and accountability are essential to our vision.

With a focus on Better Business, we are dedicated to operating efficiently, responsibly, and transparently. This commitment includes smart financial management, a commitment to social value, and a culture of continuous improvement.

By making strategic decisions that ensure financial stability and align with our values, we’re able to reinvest in our programmes, expand our services, and maximise our impact across communities.

15

PART 1

Our Accreditations Our accreditations reflect our deep commitment to inclusivity, fairness, and high standards across all aspects of our work.

Being a Living Wage Employer

Our participation in the Armed

emphasises our commitment to

Forces Covenant showcases

fair pay, ensuring all colleagues

our recognition of the unique

earn a wage that supports their

contributions of armed forces

quality of life.

personnel and their families.

As a Mindful Employer, we

And as members of the

actively support the mental

National Residential Landlords

well-being of our employees,

Association and the Property

fostering a work environment

Redress Scheme, we uphold

where everyone feels valued.

the highest standards in property management

Holding Cyber Essentials

and tenant services,

certification demonstrates our

promoting transparency and

dedication to data security and

accountability.

safeguarding the information of residents, landlords, and

These collectively represent our

partners.

values of integrity, inclusivity, and excellence, underscoring

Additionally, as a Menopause

our ethos of providing ethical

Friendly Employer and

and people-centred housing

Disability Confident Employer,

solutions.

we champion a workplace that respects and supports individual needs and promotes equality.

16

Our accreditations include:

Eddie’s Story Finding Support and Stability with The Housing Network Earlier this year, Eddie faced one of the most challenging periods of his life. A mental health crisis led to a two-month stay at St. Mary’s Hospital, where he began the road to recovery. Upon discharge, Eddie was connected to The Housing Network through Kettering Council, and we housed him in one of our HMOs to support his transition back into

He’s eager to find a place of his

the community. The adjustment

own through the council, marking

wasn’t easy.

a significant step in his journey toward independence and

Moving into a new environment

stability.

came with challenges, but Eddie found comfort in the unwavering

Eddie’s story reminds us of the

support of our frontline team,

importance of compassionate

who were there for him every

support systems for individuals

step of the way. Having someone

rebuilding their lives after difficult

available to talk to, listen to, and

times. We’re proud to be part of

provide guidance whenever he

Eddie’s journey and look forward

needed made all the difference.

to seeing him achieve his dreams.

Eddie shared how valuable it has been to have this level of support,

To learn more about how

helping him regain confidence

The Housing Network supports

and feel at ease.

individuals like Eddie, visit us at www.thehousingnetwork.co.uk

Looking to the future, Eddie’s goals are clear.

17

Part 2

Growing Our Impact Through every home created, countless lives are transformed, each one a foundation for stability, growth, and hope for the future.

18

PART 2

Our Statistics Over

220

dedicated colleagues

Individual, Shared and Family Homes Active from Edinburgh to Plymouth

20

Working in

110+

Local Authorities

Trusted to manage over self-contained properties

1,000 1,000 500

CAS3 bedspaces shared accomodation units

21

PART 2

Our Strategy 2024 29 will see us work effectively as a team to deliver 10,000 units of safe and inspiring accommodation into 75% of Local Authority areas across the UK.

22

Homelessness: The Missing Piece Our commitment to help end homelessness across the UK. At The Housing Network, our

Ending homelessness is possible,

mission is to create lasting

but it requires community-

solutions to end homelessness

driven solutions, compassion,

across the UK. National statistics

and resources. Programmes

show that over 270,000 people

like our Seen & Heard initiative

in England were recorded

and partnerships with charities

as homeless in 2023, either

empower individuals to

sleeping rough or in inadequate

rebuild their lives and regain

accommodation.

independence. By working together, we’re building a future

This figure highlights the urgent

where everyone has a place to

need for action to tackle this

call home.

growing crisis and serves as a stark reminder of the work that

By investing in solutions that

still needs to be done to ensure

address both immediate needs

everyone has a safe, stable place

and long-term stability, we

to call home.

believe we can reduce and

2,807

properties in active use as of October 2024

110

local authorities are actively working with us

ultimately end rough sleeping Our approach focuses on not only

across the UK.

providing shelter but also offering tailored support for mental

Together, with community

health, substance misuse, and

support, compassionate

employment opportunities to help

programmes, and strong

individuals regain stability and

partnerships, we’re moving closer

independence.

to a future where no one has to be homeless or sleep rough.

23

PART 2

Powering Progress Together At The Housing Network, our partners are the backbone of our mission to end homelessness.

Together, we amplify our reach, combining resources and expertise to create lasting change. Each partnership strengthens our ability to provide safe, stable housing and comprehensive support for those in need.

We value every organisation, council, and community member who stands with us, believing that through collaboration, we can create a future where everyone has a place to call home.

24

Solving homelessness and its impact is a complex topic and requires many different pieces to come together at the right time.

25

PART 2

The partnership between the Ministry of Justice and The Housing Network

In today’s world, effective

Statistics recently published

partnerships are essential for

by the Ministry of Justice UK

addressing complex societal

reveal that more than two-

challenges. A noteworthy

thirds of adults in England and

collaboration has emerged

Wales who left custody without

between the Ministry of Justice

accommodation in the final

(MoJ) and The Housing Network,

quarter of 2022 reoffended

aimed at tackling issues related to

within a year. This compares to

housing stability, rehabilitation,

a comparable rate of 34.9% for

and social reintegration for

those who were in some kind of

individuals involved with the

accommodation upon release.

justice system.

In other words, those without A Shared Commitment

accommodation are almost twice

Both the MoJ and The Housing

as likely to reoffend as those with

Network recognise the profound

some form of accommodation.

impact that stable housing has on reducing reoffending

Not only is the link between

rates and promoting successful

homelessness and reoffending

reintegration into society. By

obvious, the cost is significant -

joining forces, we are working

the economic and social cost

towards creating sustainable

of reoffending in England and

pathways for individuals

Wales is, according to the last

transitioning from incarceration

Government, at least £18 billion

back into their communities.

per year.

26

Efforts to reduce recidivism, the

Workshops, mentorship

act of continuing to commit crimes

programs, and access to

even after having been punished,

community services are key

should be championed and

components that foster resilience

expanded. The Housing Network

and self-sufficiency.

currently provides 1,000 bed spaces for ex-offenders under

Positive Community Impact

the Community Accommodation

The impact of this partnership

Service Tier 3 (CAS3) program

extends beyond the individuals

that provides temporary housing

served. By facilitating successful

and support for people leaving

reintegration, the MoJ and The

prison. We see first hand the

Housing Network contribute to

benefits that community-based

safer communities and reduced

accommodation and support

strain on local resources. As

can have on some of the most

individuals find stable housing

vulnerable and complex people

and employment, they become

in our society.

active, contributing members of society, creating a positive

Comprehensive Support

ripple effect throughout their

This partnership focuses on

communities.

providing holistic support to individuals who may face

Future Aspirations

significant barriers when seeking

Looking ahead, both

housing. Through coordinated

organisations are committed

efforts, they offer access to

to expanding their efforts and

vital resources such as housing

enhancing collaboration.

assistance, employment training,

By continuously evaluating and

and counselling services. This

adapting their strategies, we aim

integrated approach not only

to better meet the needs of those

addresses immediate housing

we serve, ensuring that everyone

needs but also supports long-

has the opportunity for a

term stability and personal

fresh start.

development.

In conclusion, the partnership Empowering Individuals

between the Ministry of Justice

Central to this collaboration is

and The Housing Network

the emphasis on empowerment.

exemplifies how collaborative

By providing individuals with

efforts can address complex

the tools and resources they

social issues. Together, we are

need, the MoJ and The Housing

not just providing housing, but

Network are helping them regain

creating pathways to stability,

control over their lives.

empowerment, and a brighter

2/3rds of adults without accommodation reoffend within a year.

£18b is spent on the social and economimc impact of reoffending in England & Wales.

1000 bed spaces were provided by the Housing Network for ex-offenders.

future for individuals and communities alike.

27

PART 2

Omar’s Story A fresh start for Omar with The Housing Network At The Housing Network, we meet remarkable individuals whose resilience and optimism

They’ve done so much for me and others in my situation.

shine through even the toughest of times. Omar is one such

Omar’s story is a reminder of why

person. After facing challenging

we’re committed to offering more

circumstances that left him

than just a roof. We aim to create

homeless for six months, Omar

a space where individuals feel

connected with us through the

valued, supported, and hopeful

Dawn Centre. For the past four

for their future.

months, he’s been part of our community, working toward a

If you or someone you know

brighter future.

could benefit from our assistance, please visit us at

Omar’s journey hasn’t been easy.

Like so many in similar situations, he had limited support before finding The Housing Network.

Reflecting on his experience, Omar shared how much he appreciates the efforts we make to provide not only shelter but also stability and compassion.

28

www.thehousingnetwork.co.uk

Ricky’s Story Ricky’s journey – From rough sleeping to a new home For many years, Ricky’s life was filled with uncertainty and hardship. After leaving the military, he found himself homeless, battling severe PTSD, and turning to alcohol to cope.

The years of rough sleeping took a toll, and he could barely remember how long he had been living on the streets.

Thankfully, Ricky’s story took a turn for the better when he

In just a couple of weeks, he’ll

connected with us through our

be moving into his own home

rough sleeping program. He

– a significant milestone on his

joined Seen & Heard, a unique

journey toward independence.

program designed to provide support and connection to those

“I cannot wait to cook my first

in need. Over the past seven

meal in my own kitchen!” he said,

years, Ricky has been part of

expressing the excitement that

our accommodation community,

comes with reclaiming a sense of

receiving the stability and

self and a place to call his own.

resources he needed to rebuild his life.

Ricky’s story is a powerful reminder of the impact that

Reflecting on his time with us,

community support and

Ricky shared, “They have been so

programs like Seen & Heard can

helpful and patient with me. I am

have on individuals who have

happy with my accommodation,

faced immense challenges. As

and my support worker has been

he steps forward, we wish Ricky

very good to me. I cannot thank

all the best in his new home,

him enough.”

knowing he has the resilience and strength to thrive.

His journey has been one of resilience and growth, with the

If you or someone you know

support of dedicated people

could benefit from our support,

around him who genuinely cared.

please visit us at

Now, Ricky is ready to embark on

www.thehousingnetwork.co.uk

a new chapter.

29

PART 2

Alan’s Journey to Independance A story of support, hope, and progress In August 2022, the Housing

After considering his needs

Network was approached by

carefully, we were able to source

Portsmouth City Council to

a suitable property for Alan—a

assist a man named Alan, an

one-bedroom ground-floor

entrenched rough sleeper who

maisonette with a small garden

had spent 38 years living on the

and a garage. The property was

streets.

ideal, offering Alan the privacy and security he had long been

Despite countless attempts

denied, as well as the space to

over the years to secure

continue pursuing his passions.

accommodation for Alan, he remained in a cycle of

Alan’s move into the maisonette

homelessness, struggling to find

was a significant step. The

stability.

support he received from both Portsmouth City Council and

However, this time, Portsmouth

The Housing Network played

City Council reached out to us

a crucial role in helping him

with a clear vision—Alan needed

transition from the street into

not just a home, but a space

this new chapter of his life. We

where he could continue his

understood that this wasn’t just

hobbies and maintain a sense

about providing a roof over

of self-worth. Specifically, he

his head; it was about offering

required a shed or garage to

holistic support that addressed

store his metal detecting and

his physical, emotional, and

fishing equipment, activities that

practical needs. Our team

brought him peace and purpose.

worked closely with Alan to ensure he felt welcomed and

30

supported every step of the way.

Two years later, in November

The landlord, who had been fully

2024, we received a message

supportive of Alan’s journey,

from Portsmouth City Council that

expressed his happiness:

summed up Alan’s progress: “Alan has done extremely well

That’s the best news I’ve

in the property. After 38 years

heard all week. I’m so happy

of street homelessness, he has

for Alan.

managed to adapt well and maintain the property.” Alan had not only found shelter but

This endorsement from the

had made it his home. With the

landlord was not just a reflection

stability of a permanent place,

of Alan’s progress; it was a

he was thriving in ways we

recognition of the power of

hadn’t imagined at the start of his

collaboration and support in

journey.

creating lasting change.

His dedication to maintaining his

Alan’s story is one of

property, keeping the garden

transformation, proving that with

tidy, and looking after his garage

the right support and a stable

for his equipment showed a

environment, even the most

remarkable transformation.

entrenched rough sleepers can

The space he now called home

build a new life. The Housing

became a sanctuary—one that

Network, alongside Portsmouth

offered him both comfort and a

City Council, played a key role in

sense of belonging.

helping Alan take that first step towards independence, and

The support didn’t stop with

today, he stands as a symbol

just providing accommodation.

of hope for others in similar

Throughout his time in the

situations.

maisonette, Alan received continued support from our

Alan’s move into permanent

team, ensuring he had access to

accommodation is not the end

everything from regular check-ins

of his journey, but rather the

to assistance with any challenges

beginning of a new chapter

that arose. His resilience and

where he can continue to live

progress were a testament to

independently, pursue his

what can be achieved when

hobbies, and build the life he

individuals are given the right

always deserved.

support at the right time.

In a recent conversation with the landlord, we shared the good news that Alan had been offered permanent accommodation.

31

PART 2

YMCA

Hereforyoungpeople

Hereforcommunities

Hereforyou

YMCA Partnership Strengthening Communities In an ever-evolving landscape

Meanwhile, the Housing

of social challenges,

Network focuses on providing

partnerships are key to

affordable housing solutions

fostering community resilience

and support services to ensure

and support. One such

that everyone has a safe place

impactful collaboration has

to call home.

seen us work with a number of different YMCAs across the UK.

Program Integration The partnerships with local

A Shared Vision

YMCA organisations have led

Both our YMCA partners and

to the integration of resources

the Housing Network share a

and programs that benefit

commitment to enhancing the

the community as a whole.

quality of life for individuals

For example, families who

and families. The YMCA has

secure housing through the

long been a pillar of community

Housing Network can access

wellness, promoting healthy

YMCA programs that promote

living, social responsibility, and

physical activity, mental health,

youth engagement.

and social interaction. This holistic approach not only addresses the immediate needs of housing but also nurtures

32

overall well-being.

Empowering Youth

Looking Ahead

One of the standout features of

Looking to the future, our

these partnerships is its emphasis

organisations are committed

on youth development. Through

to expanding their reach and

collaborative programs, children

deepening their collaborative

and teens have opportunities

efforts. By leveraging their

to engage in educational

strengths and resources, they

workshops, sports, and

are paving the way for a more

mentorship initiatives.

equitable and supportive

These activities not only foster

environment for all.

personal growth but also help build a sense of community and

In conclusion, the partnership

belonging, which is vital for

between local YMCA

young people facing housing

organisations and the Housing

insecurity.

Network are a powerful example of how collaborative efforts can

Community Impact

address complex social issues.

The tangible impact of these

Together, they are not just

partnerships are already being

providing housing and wellness

felt. Families are not just finding

programs; they are building

homes; they are also becoming

a stronger, more connected

active members of their

community for everyone.

communities.

By promoting social connections and access to vital resources, the organisations have jointly created a ripple effect that enhances community resilience and cohesion.

33

PART 3

Part 3

Growing Our Impact Through every home created, countless lives are transformed, each one a foundation for stability, growth, and hope for the future.

34

PART 3

Our Impact

220 16,900 2,800 3

colleagues housing over people across

properties in the UK

distinct service propositions.

By the end of 2024, we will be providing Leicester City Council 44 bedspaces

36

5 10,000

year strategy where we will deliver

units of safe and inspiring accommodation into

75%

of Local Authorities across the UK.

Provided accommodation and support to almost

2,400

ex-offenders who were homeless or at risk of homelessness on release.

37

PART 3

Collaborating for Change How The Housing Network partners with local charities to support residents

At The Housing Network, we believe that supporting our residents goes beyond providing a roof over their heads. It’s about building strong community relationships and working together with local charities to meet the holistic needs of the people we serve.

One such example of this collaboration is our recent partnership with One Roof Leicester and Islamic Relief, which resulted in a generous food donation for our residents in Leicester.

38

Thanks to the dedication of

Of course, none of this would have

Lena, our community liaison, we

been possible without the hard

were able to secure a significant

work and dedication of Lena,

donation from these two

whose passion for helping others

remarkable organisations.

and building connections made

Charities we work with:

this donation a reality. Her efforts Lena’s tireless efforts in building

embody the spirit of collaboration

relationships and fostering

that is at the heart of our work at

collaboration with local charities

The Housing Network.

played a crucial role in ensuring that we could provide this essential support for our residents.

The donation included a wide variety of foodstuffs, which took our team an hour to unpack due to the sheer volume—an overwhelming, yet wonderful, sight.

The impact of this donation cannot be overstated. For many of our residents, especially those

This donation is more than just

facing financial hardship, access

food—it represents hope, support,

to basic food supplies is a daily

and solidarity. It is a reminder

challenge. This contribution will

that, together with local charities,

provide much-needed relief

we can create positive change

and support for all our residents

and ensure that our residents have

in Leicester, helping to ensure

the resources and support they

they have enough to eat and are

need to thrive. As we continue to

able to focus on their well-being

strengthen these partnerships, we

without the constant worry of food

look forward to seeing the lasting

insecurity.

impact they will have on our residents’ lives.

The kindness and generosity of One Roof Leicester and Islamic

In the end, it’s about more than

Relief are deeply appreciated,

meeting immediate needs;

and we are grateful for their

it’s about building a future

commitment to supporting

where every individual has the

vulnerable individuals within our

opportunity to live with dignity

community.

and security. We are proud to work alongside organizations like

These partnerships not only

One Roof Leicester and Islamic

provide practical assistance but

Relief, and we look forward to

also demonstrate the power of

many more collaborations that

collective action in making a real

will benefit our residents and

difference in people’s lives.

strengthen the community as a whole.

39

International Youth Day Supporting young people with Herts Young Homeless For International Youth Day

At The Housing Network,

2024, we joined hands with

we believe in the power and

the Leicester Community Shop

potential of young people to

architects of tomorrow,

to show our support for young

shape a better future.

holding the power to

Our small gesture was a way to

shape a brighter

show how much we value and

more resilient

people by doing #morethan and spreading some joy.

On August 12th, we put together

care about their well-being.

goody bags filled with essentials

The Herts Young Homeless team

and treats and donated them to

was incredibly appreciative,

Herts Young Homeless, a charity

and we were thrilled to make

dedicated to supporting young

a difference in the lives of the

people facing homelessness.

young people they support.

40

Youth are the

future.

Award Wins!

Our awards highlight our dedication to socially conscious growth and communityfocused impact.

The Lloyds British Business

The Southern Enterprise Awards

Excellence Awards is the UK’s

further validate our innovative

largest and most prestigious

approach and significant

business awards program, so to

contribution to the housing sector

receive two awards, including

in the region, establishing us as

the winner in the Purpose Before

a leader dedicated to making a

Profit category, was a huge

positive difference.

honour and, we feel, rightful recognition of the work we do.

These awards embody our ethos of responsible growth,

Winning the Purpose Before

transparency and our mission

Profit Award underscores our

to provide value-driven housing

commitment to prioritising the

that truly serve people and

needs of residents, landlords, and

communities.

communities over profit, reflecting a clear focus on ethical practices and sustainable development.

Being recognised as Growth Business of the Year celebrates our ability to expand while staying true to our core values, showing that it is possible to achieve success and growth without compromising integrity or mission.

41

PART 3

Supporting More Than a Roof Raising funds to create lasting memories At The Housing Network, we’re

to access experiences that might

proud to support More Than

otherwise be out of reach—

a Roof, a charity that goes

whether that’s a family day out,

beyond providing temporary

a child’s first trip to the seaside,

accommodation. They are

or the chance to try something

committed to helping individuals

they’ve always dreamed of

not just find shelter but also create

doing.

life-enriching experiences that bring joy and hope to those who

But achieving this goal requires

need it most. More Than a Roof

more than just good intentions. It

believes that everyone deserves

requires action, and that’s where

to have memorable moments,

The Housing Network is stepping

even in the most challenging

in, showing our full support.

circumstances.

Together with More Than a Roof, we are gearing up for a major

To achieve this mission, they have

fundraising effort, starting with

set an ambitious goal to raise

the Manchester Marathon on

£25,000 in 2025, and they have

the 27th of April, 2025. Our

named it “Mission Experience”.

dedicated team members, along

This fundraising campaign aims

with supporters, will be running

to provide essential support

to raise funds and awareness for

for people living in temporary

this crucial cause.

accommodation, enabling them

42

The joy of seeing a child’s eyes

But we can’t do it alone. We

light up as they experience the

need your help to make this

beach for the first time, or the

vision a reality. Whether through

pride of someone participating

donations, sharing our story,

in an activity they’ve only

or taking part in events like the

ever dreamed of, can be life-

marathon, you can be part of

changing. For many, these

something special.

seemingly small moments are transformative, offering a

To learn more about how you

sense of normalcy, hope, and

can support Mission Experience

confidence to individuals who

and help us reach our fundraising

have experienced hardship.

target of £25,000 for 2025, visit the More Than a Roof website

By participating in the

and explore our upcoming

Manchester Marathon and

challenge events.

other fundraising events, we are working to ensure that these

With your help, we can continue

meaningful experiences become

to provide not just a roof over

a reality for those in need.

someone’s head, but the chance

Every penny raised through our

to experience a better, brighter

efforts will go towards creating

future.

opportunities for people to experience joy, build memories with their families, and take steps towards independence.

43

PART 3

What’s Next For The Housing Network?

Building on success with More Than a Voice

As we look ahead to the future, The Housing Network remains steadfast in our commitment to achieving our 2024-2029 strategy. Our vision for the coming years is clear—we aim to continue creating meaningful partnerships, expanding on the ones we already have, and building

More Than a Voice Listening : Learning : Involving

a more inclusive and impactful organisation. A key part of this vision is ensuring that the lived experience of homelessness is not only heard but actively shapes our services and outcomes.

One of the cornerstones of our strategy is the More Than a Voice (MTAV) initiative.

44

As we continue to move forward,

This forum will be a vital tool

MTAV will play an even more vital

for creating a housing service

role in our work. More Than a

that is not only responsive but

Voice is dedicated to amplifying

transformative. In addition to our

the voices of individuals who

ongoing work with More Than

have experienced homelessness

a Voice, we are also focused on

firsthand, ensuring they are

strengthening our organisation in

involved in the development

other critical areas. A major goal

of services and policies that

for the next year is achieving B.

directly affect their lives. This

Corp certification, a status that

initiative helps us move beyond

recognises businesses meeting

simply delivering services to truly

high standards of social and

understanding and addressing the

environmental performance,

needs of the people we serve.

accountability, and transparency.

We are already in the process of

There is a profound difference

pursuing this certification, and

between merely delivering a

achieving it will mark an important

service and truly living within it.

milestone in our journey to

This is why capturing the value

becoming a more responsible and

of “expertise by experience” is

sustainable organisation.

at the heart of our approach.

By integrating the insights and

Our strategy is about more than

experiences of those who have

just providing a roof—it’s about

lived through the challenges of

creating lasting change for the

homelessness, we can develop

individuals and communities we

services that are more relevant,

serve. As we continue to grow

compassionate, and effective.

and evolve, we will remain

It is through these insights that

committed to listening, learning,

we will continue to improve

and collaborating. By building

relationships with our residents,

on the success of initiatives like

develop stronger support systems,

More Than a Voice, we will ensure

and ultimately achieve better

that we continue to develop

outcomes for everyone.

better services, foster stronger relationships, and, together,

Looking ahead, More Than a Voice

achieve better outcomes.

will expand its reach and impact.

We are committed to providing more platforms for individuals with lived experience to share their stories, ideas, and feedback.

The MTAV forum will continue to serve as a space where these voices are not just heard but are actively listened to, ensuring that the people who have the most to offer are integral to our decision-

More than a voice is about shifting power and perspective - empowering those with lived experience to be the architects of change.

making processes.

45

office@thehousingnetwork.co.uk 01582 320 645 © 2024 THE HOUSING NETWORK